We are using it quite a lot—somewhere around maybe 2,000 users. We use it in our company for cloud-based document solutions, like Outlook and Sharepoint.
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
You don't need to worry about data security or loss of data
Pros and Cons
- "It is very good to use directly and it is a safe tool. You don't need to worry about data security or the loss of data."
- "Tech support is not that feasible. The Microsoft team is not easily accessible."
What is our primary use case?
What is most valuable?
It is very good to use directly and it is a safe tool. You don't need to worry about data security or the loss of data.
What needs improvement?
It is secure, they could always add more security. People worry about storing confidential documents or sensitive company documents in the cloud. But scenarios are changing now. Companies are gaining more trust on that level.
For how long have I used the solution?
I have been using Microsoft 365 Business for five or six years.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
It all depends on the internet connection. That is the major thing. If the internet connection is good, then it is stable.
What do I think about the scalability of the solution?
If the internet is stable, then it's fine.
How are customer service and support?
Tech support is not that feasible. The Microsoft team is not easily accessible.
How was the initial setup?
The installation is straightforward. Sometimes, you will get online instances of 365 that cost you because they are running on the cloud in some other area and you only have a license to one. It will get ahold of your license and then take it as the prescribed license.
What about the implementation team?
One of our engineers will be the point person for implementing that. Then small client installation is handed over to the local guy who is over there on the premises.
What's my experience with pricing, setup cost, and licensing?
We will hand over the portal to these people and they will manage the licensing. We are not involved much on that end. There are some partners for us that we used to buy and we used to order from there. Our sales team handles that.
What other advice do I have?
I would rate it 8.5 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, BI & Analytics at Perceptive Analytics
Easy to use with a lot of wonderful features and good stability and scalability
Pros and Cons
- "It is easy to use. It has a lot of wonderful features."
- "The only thing that I don't like about it is the price. Its price should be improved."
What is our primary use case?
I am just using Word, Excel, and PowerPoint. I download it onto my PC and use it.
What is most valuable?
It is easy to use. It has a lot of wonderful features.
What needs improvement?
The only thing that I don't like about it is the price. Its price should be improved.
For how long have I used the solution?
I have been using it for quite a few years. It has been seven or eight years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
I never contacted their support.
Which solution did I use previously and why did I switch?
I haven't used any other solution.
How was the initial setup?
It is easy to install. It takes a little less than half an hour.
What about the implementation team?
We can do it ourselves.
What's my experience with pricing, setup cost, and licensing?
Currently, my office pays for it, but if you want to get a license of your own, it is a bit pricey. It should be cheaper.
What other advice do I have?
I would recommend this solution to others. It is a good solution. I would rate it a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Sr. Manager, Strategic Initiatives at a insurance company with 201-500 employees
Plenty of functionality, highly scalable, and good technical support
Pros and Cons
- "The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared."
- "The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for."
What is our primary use case?
Everyone in my organization is using Microsoft 365 Business suite. We use Excel for lots of different functionalities, such as reporting. Teams, we utilize for meetings and collaboration, and to share documents within different individualized groups. Additionally, we use Word and PowerPoint.
How has it helped my organization?
Microsoft 365 Business is the standard requirement amongst organizations to have these tools in order to allow their employees to work efficiently.
What is most valuable?
The most valuable features I have found with Microsoft 365 Business are the functionality and the ability to utilize Excel to put together an in-depth analysis that could be shared.
What needs improvement?
The Microsoft 365 Business suite could improve by adding additional template-type tools. For example, if you specifically are creating a fillable form, there are times where I did not find the right type of template that I was looking for.
In an upcoming release, they should add more user-friendly formatting-type tools within Word and Powerpoint. PowerPoint does a pretty good job of identifying spacing requirements and formatting, whereas Word does not do quite as well.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is highly scalable.
How are customer service and technical support?
The technical support from Microsoft has most of the time been good, they provide resources, support on the web, and have an overall beneficial support system.
What other advice do I have?
I rate Microsoft 365 Business an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Cybersecurity Leader, Consultant, Architect at a retailer with 10,001+ employees
Provides excellent interoperability and ease of integration
Pros and Cons
- "This product has great interoperability and ease of integration."
- "The product lacks certain drawing tool capabilities."
What is our primary use case?
Our primary use case is for collaboration and integration communication. We use extended pipeline, SharePoint and emailing. It's really all about the connectivity of communication, sharing documents and things like that. We are customers of Microsoft.
What is most valuable?
The most valuable features of the product are the interoperability and ease of integration. I appreciate that there is a lot of documentation available for this solution.
What needs improvement?
This product could be improved by adding certain drawing tool capabilities. It still uses the Visio drawing tool which is not that great, and it's time for an upgrade. The drawing tool should be more collaborative to work across teams.
I also think overall stability of MS products could be improved.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the scalability of the solution?
I don't see any issues with scalability, it's very good.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft does not come cheap, but I don't have anything to compare it to and it's a good product.
What other advice do I have?
It's preferable to use the version that has the premium features, the advanced features, because they really have the punch in terms of capabilities.
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Systems Computer System Controller at a insurance company with 11-50 employees
Scalable, stable, and offers good performance
Pros and Cons
- "The performance is good."
- "The pricing and licensing format could be improved."
What is our primary use case?
It primarily allows us to run our organization. We use applications on is, such as Outlook, Word, and Excel.
What is most valuable?
The performance is good.
The solution is stable.
The product is pretty scalable.
We have a lot of documents, et cetera, on the solution and wouldn't want to change to another product.
What needs improvement?
The pricing and licensing format could be improved.
For how long have I used the solution?
While we've used Microsoft for a while, we started using the solution for about two or so years at this point. It hasn't been that long.
What do I think about the stability of the solution?
The performance is good. It's stable. There aren't any bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We use the solution for all of our employees. We have around 1500 right now on the product.
We do plan to increase usage in the future.
It can scale. If a company wants to expand it, it can do so.
How are customer service and technical support?
While we haven't used the technical support specifically for this product, it's my understanding that it's the same as any Microsoft product in terms of quality and accessibility.
Which solution did I use previously and why did I switch?
We have used the solution for so long, we aren't even considering looking at another solution.
How was the initial setup?
The initial setup isn't overly difficult. The first time you do it, it's so so. However, a company shouldn't have too much trouble with the setup process.
What's my experience with pricing, setup cost, and licensing?
We've gotten used to the pricing.
We pay for the license by the user. However, it's not just the licenses we have to pay for.
What other advice do I have?
We're using the latest version of the solution so far. I can't speak to the exact version number.
I'd rate the solution at a seven out of ten.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Easy to use, facilitates collaboration quickly, and helps improve teamwork
Pros and Cons
- "The user interface is good and it is very easy to use."
- "The integration with other platforms could be improved."
What is our primary use case?
We use this solution primarily for email communication. We also use it to write documentation.
How has it helped my organization?
Being linked with Microsoft 365 it's very helpful.
What is most valuable?
The user interface is good and it is very easy to use.
As it is a cloud-based deployment, we don't need to have any particular application on the computer, and we don't need to download it. This means that our data and our computers are safe.
All of our work is stored on the cloud and it's easily shareable. This makes teamwork and collaboration very quick and easy.
The security is good, which is why many organizations are using it.
What needs improvement?
The integration with other platforms could be improved.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable product that is used across the organization. We have almost 1,000 users.
How are customer service and technical support?
We contact our internal support team for help, rather than speak with Microsoft directly.
What about the implementation team?
We have an in-house team that supports it.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Partner at Inodev
A great solution for file sharing, project management, emailing, meetings, and more
Pros and Cons
- "Integrating products and the overall communication between all functionalities is superb."
- "The pricing model could be improved."
What is our primary use case?
We use Teams for organizing projects. We also use it for conference calls and integration with OneDrive and SharePoint, etc. As we also have an account in Dropbox for file sharing, we're duplicating costs. For this reason, we'll probably abandon Dropbox and convert everything to OneDrive and SharePoint. It must be SharePoint because it is above one data byte. We have to make the structure in SharePoint and migrate it. In short, we use it for file sharing, project management, emailing, meetings, and so on.
There are eight people in our company who use this solution — we have eight licenses. The technical team consists of just me for the time being.
We plan to expand our use of this solution — we are contracting people. Within one or two years, we will probably double the number of licenses we have.
What is most valuable?
It's integrated and the file version control is quite good. Integrating products and the overall communication between all functionalities is superb. As it's part of Excel, Word, and Outlook, it's quite easy for everyone to catch up.
For how long have I used the solution?
I have been using this solution for more than five years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
Which solution did I use previously and why did I switch?
I've used a lot of products, including OpenOffice and other products for macOS applications.
I find that Microsoft is more integrated. That's why it's easier to use Microsoft instead of the other ones.
How was the initial setup?
The initial installation is quite simple. It's probably one of the most simple installations I've encountered. The overall setup took roughly two hours.
What about the implementation team?
I installed this solution by myself.
What's my experience with pricing, setup cost, and licensing?
The pricing model could be improved. Microsoft is always splitting the pricing for a lot of add-ons — it's complex to manage. Still, the licenses are available for a fair price.
What other advice do I have?
I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Fast implementation of business solutions, easy to set up and good integration capabilities.
Pros and Cons
- "The initial setup is pretty simple."
- "The pricing may be a bit high."
What is our primary use case?
We are building the WorkPoint 365 solution on top of Microsoft 365. It is being used for managing all unstructured information; document management, project management, contract management, HR, quality management and any other business solution in need of document or case management. We fully integrate the solution to Teams, Outlook, Office, the Power Platform, Power BI and other business applications, incl. ERP.
How has it helped my organization?
It has made all unstructured information available anywhere, anytime. With the WOrkPoint 365 solution we have full integration between Microsoft 365 components like Teams, Power Platform, etc.
What is most valuable?
From our side, the solution's most valuable aspect is the integration to the different tools around it now - such as Power BI, Teams and Power Platform and all the other products that become a total integrated solution when you're working with WorkPoint 365.
The solution is fast and performing well.
Both on the usability side and integration side and especially around AI with Microsoft's new product VIVA, the solution is very interesting.
The initial setup is pretty simple.
What needs improvement?
The solution is improved now by adding still more AI based features, and that will of very interesting to follow. Integrating to Microsoft's new VIVA products enables fantastic new features.
For how long have I used the solution?
We've been using the solution since the very beginning. It's been since around 2004 at this point. It's been as much as 15 years or so.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's good overall.
What do I think about the scalability of the solution?
We have tools to overcome any scalability issues and the solution is in use with 1000's of users. We have a long experience with providing solutions in this space and we see customers running mission-critical solutions that have thousands of users. We have found a way around scalability issues, for us, scalability isn't a problem.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
The initial setup is not overly complex. It's very easy to use for users. There's of course some consideration to think about from an IT perspective and from an architecture and governance angle, but the WOrkPoint 365 solution enables good governance.
In general, however, a company shouldn't have any issues with the implementation.
Support is available.
What about the implementation team?
Many SIs have skills.
What was our ROI?
We save significant time and cost and improve quality and capacity. Th fact that all information lige documents, mails, chats drawings, etc. is available in one place is invaluable for the business.
What's my experience with pricing, setup cost, and licensing?
It's competitively priced compered to what you get.
Which other solutions did I evaluate?
Several other technologies was evaluated.
What other advice do I have?
We are a Microsoft Gold partner.
While we deploy to the cloud, we do have clients that use the on-premises deployment model.
Our company provides functions on top of Microsoft 365. That means that we obviously fill some gaps and we have developed specific solutions for document management and cache management and project management and stuff like that. We are adding functions to Office 365 and Microsoft 365 with WorkPoint 365.
I'd advise that other organizations should think of it as a platform. It's a platform where you can actually start in one place and develop in so many other areas with WorkPoint 365.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: December 2024
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