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reviewer1558248 - PeerSpot reviewer
Global Head - Datacenters, Cloud and IT Core Services at a logistics company with 10,001+ employees
Real User
Secure, user-friendly, stable, and has good support
Pros and Cons
  • "It is easy to use."
  • "From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage."

What is our primary use case?

I use Microsoft 365 business for email. We use Outlook.

What is most valuable?

I have not had any issues when using Microsoft 365 Business.

I am very comfortable using this solution.

It is easy to use. 

I have not been faced with any security issues. The security has been good.

The features work well.

It is user-friendly.

What needs improvement?

From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few months.

We are using the latest version.

Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

There are no issues with the stability of this solution.

What do I think about the scalability of the solution?

It's a scalable product.

How are customer service and support?

Technical support is fantastic.

How was the initial setup?

It was already installed. I was not involved in the installation.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the pricing.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft 365 Business a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Manager at a tech services company with 51-200 employees
Real User
Good functionality, with little to no maintenance required but it doesn't transfer well with Google Docs
Pros and Cons
  • "It works as expected."
  • "As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."

What is our primary use case?

I work with Microsoft Word, PowerPoint, and Excel as well.

I use Microsoft 365 Business for content creation.

What is most valuable?

I like the base functionality. It works as expected. 

I'm not going to say I got wowed by it. It is something that has always been presented to me as the product to use. 

Over the years, I have become familiar with it and I feel comfortable using it.

What needs improvement?

As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file. That seems to be the functionality that would probably have to be updated on a Google Docs side, and not necessarily Microsoft 365.

For how long have I used the solution?

I have been using this solution for several years. It's been since elementary school.

What do I think about the stability of the solution?

I haven't had any issues with the stability of Microsoft 365 Business. It has worked as expected without giving me any major issues.

What do I think about the scalability of the solution?

It's a scalable solution. 

Virtually everybody in the organization is using this solution. Outside of maybe a couple of people on the engineering team, only because they are not responsible for the content creation.

We have approximately 75 people in our organization who use this solution.

How are customer service and technical support?

I have not had to contact technical support. I haven't had any real issues. If anyone has any questions, they just ask me, but I am not the official administrator for the product.

How was the initial setup?

It pretty much just sits alone. We don' really require anyone to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

I don't have any information on the pricing. I do not administer the license, that falls with the CFO.

What other advice do I have?

You know exactly what you are going to get whenever you use it. It won't necessarily wow you but it gets you from point A to point B, and that is what is important.

I would rate Microsoft 365 Business a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
reviewer1646865 - PeerSpot reviewer
ICT Consultant at a tech services company with 11-50 employees
Real User
Good performance, user-friendly, and suitable for every organization
Pros and Cons
  • "It is easy to use and user-friendly. Its performance is also good."
  • "Their support could be improved. They should pick the right people who are capable of resolving technical issues."

What is our primary use case?

We use it for many things such as productivity, collaboration, document management system, and apps development. They have a suite of applications.

What is most valuable?

It is easy to use and user-friendly. Its performance is also good.

What needs improvement?

Their support should be improved. They should pick the right people who are capable of resolving technical issues.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. In my company, we have up to 60 user accounts.

How are customer service and technical support?

Their support should be improved. They should have people who understand what you want and are capable of resolving the issues.

How was the initial setup?

The installation depends on the person who is deploying. You must have the required skills. If you don't have, you should leverage people who have the required skill. It is not a Microsoft issue. They provide the tools and documentation for the installation.

It doesn't take much time. You get the domain name ready and prepare for the subscription or the plan that you want. Microsoft will activate it quickly for you.

What about the implementation team?

We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

It is basically software as a service. So, you pay for the software subscription. The price is based on the plan you choose. You can also leverage the help of cloud service providers.

What other advice do I have?

I would recommend this solution to others. It is good and suitable for every organization. You have a complete suite that enables you to automate your business processes and be productive.

I would rate Microsoft 365 Business a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1053252 - PeerSpot reviewer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
MSP
Top 5
A stable, scalable and easily installable solution, with good collaboration abilities
Pros and Cons
  • "My favorite feature is the collaboration."
  • "Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model."

What is our primary use case?

The solution is usefull for productivity, document editing and sharing, presentation of PowerPoints, spreadsheets, SharePoint threads and emails.

What is most valuable?

My favorite feature is the collaboration.

What needs improvement?

Windows should be included with the solution since Microsoft is heading towards an SaaS-, cloud-based model. It should include Microsoft Windows operating system. If I am going to buy Office suite, I should also get the operating system for this purpose rather than having to worry about purchasing a Windows license and a separate one for Office 365. 

For how long have I used the solution?

I have been using Microsoft 365 Business for about five years now.

What do I think about the stability of the solution?

The solution is definitely stable. I like the fact that one can use Office on the browser.

What do I think about the scalability of the solution?

I believe the solution to be scalable, as it is cloud-based.

How are customer service and technical support?

I never had to open a case with technical support. 

Which solution did I use previously and why did I switch?

I did not use other solutions prior to Microsoft 365 Business. 

How was the initial setup?

The solution is pretty easy to install, although this depends, as there are a lot of products. If one is talking about the entire Office suite, it could take about 40 minutes, although this  varies with a person's laptop.

What about the implementation team?

Installation can be done by oneself. Anyone can install Office. 

What's my experience with pricing, setup cost, and licensing?

The price in general could be cheaper. Being overpriced is what is to be expected from Microsoft.

I believe the subscription to be monthly. 

What other advice do I have?

While the software can be installed on-premises, the solution is cloud based. 

The whole company makes use of the solution. It's on a global level, as the company is international. I would approximate there are 200 users using it in our company.

The product is known. As such, while I would not recommend it per se, I would do so for those who have familiarity with the Microsoft Office ecosystem. It's what they know. 

Microsoft 365 Bus is great when it comes to productivity and I rate it as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1641867 - PeerSpot reviewer
Investment Analyst at a venture capital & private equity firm with 11-50 employees
Real User
Stable, easy to access, and easy to use
Pros and Cons
  • "The solution has been quite stable."
  • "Occasionally, it does go down, however, for the most part, it's fine."

What is our primary use case?

We primarily use the solution for access to Outlook and One Drive.

What is most valuable?

The most valuable aspect is that it is one the cloud and we can access it from there, which allows us access from anywhere. 

The solution has been quite stable.

The solution has been very easy to use overall.

What needs improvement?

We haven't really had any issues with the solution.

Occasionally, it does go down, however, for the most part, it's fine.

The process should be a bit more seamless.

For how long have I used the solution?

In general, I've been using the solution for ten years or so.

What do I think about the stability of the solution?

The stability is fine, although we have lost connectivity in the past. We just have to restart it and find that it is pretty easy to restart everything.

How are customer service and technical support?

I haven't dealt with technical support in the past. I cannot speak to how helpful or responsive they would be.

However, if I run into any issues, I will often go to Google or the Microsoft website. I find it's pretty easy to find answers to the questions I have online, and therefore do not really need technical support.

What's my experience with pricing, setup cost, and licensing?

We do need to pay a licensing fee, however, I'm unsure as to what the exact cost is or if the fees are paid monthly or annually.

What other advice do I have?

I'd rate the solution at a nine out of ten. If the process was a bit more seamless, I'd give it a perfect score. However, for the most part, I'm happy with the capabilities.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1595076 - PeerSpot reviewer
Senior Cybersecurity Leader, Consultant, Architect at a retailer with 10,001+ employees
Real User
Provides excellent interoperability and ease of integration
Pros and Cons
  • "This product has great interoperability and ease of integration."
  • "The product lacks certain drawing tool capabilities."

What is our primary use case?

Our primary use case is for collaboration and integration communication. We use extended pipeline, SharePoint and emailing. It's really all about the connectivity of communication, sharing documents and things like that. We are customers of Microsoft. 

What is most valuable?

The most valuable features of the product are the interoperability and ease of integration. I appreciate that there is a lot of documentation available for this solution. 

What needs improvement?

This product could be improved by adding certain drawing tool capabilities. It still uses the  Visio drawing tool which is not that great, and it's time for an upgrade. The drawing tool should be more collaborative to work across teams. 

I also think overall stability of MS products could be improved.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the scalability of the solution?

I don't see any issues with scalability, it's very good. 

How was the initial setup?

The initial setup is quite straightforward. 

What's my experience with pricing, setup cost, and licensing?

Microsoft does not come cheap, but I don't have anything to compare it to and it's a good product.

What other advice do I have?

It's preferable to use the version that has the premium features, the advanced features, because they really have the punch in terms of capabilities. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at global trading
Real User
User friendly, highly scalable, and reliable
Pros and Cons
  • "Since most of our employees are familiar with Microsoft solutions Microsoft 365 Business is very easy to use for everyone."
  • "In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions."

What is our primary use case?

The main use for this solution is for internal business conduct.

What is most valuable?

Since most of our employees are familiar with Microsoft solutions Microsoft 365 Business is very easy to use for everyone.

What needs improvement?

In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is a very scalable solution because we use it with Microsoft OneDrive for cloud archiving files and Microsoft Exchange for our employee emails.

We have 10 people in my organization that use this solution.

What's my experience with pricing, setup cost, and licensing?

We purchase annual licenses for this solution.

What other advice do I have?

I recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1506144 - PeerSpot reviewer
IT Infra Head at a consumer goods company with 1,001-5,000 employees
Real User
Can be used to work offline and is stable, scalable, and easy to use
Pros and Cons
  • "Most people are very used to working with Microsoft Office, and we can work offline as well."
  • "The cost is a bit high."

What is our primary use case?

It is very useful for people who are using multiple platforms and databases. If they are working on a data sheet, the usual data sheet, then they feel comfortable with the Office 365 sheet.

What is most valuable?

First, most people are very used to working with Microsoft Office.

Second, we can work offline as well.

Third, staff from the accounting side or those working on huge data feel comfortable with Microsoft 365 Business.

What needs improvement?

It could be cheaper; because we have multiple users, so the cost is on the higher side.

For how long have I used the solution?

I've been using it for a couple of years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. We currently have around 150 users.

How are customer service and technical support?

Technical support has been good. We haven't had any problems.

How was the initial setup?

The installation is straightforward and took about five minutes.

What's my experience with pricing, setup cost, and licensing?

The cost is on the high end. We have a yearly license at present.

Which other solutions did I evaluate?

We evaluated the G Suite.

What other advice do I have?

From a product perspective, I would rate Microsoft 365 Business at ten on a scale from one to ten.

Cost wise, it is a bit higher than the cost for the G Suite.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user