I am using Outlook, Word, and Excel. I am not using any of these tools or applications to the full extent of what they can do. I am only scratching the surface.
Automic Consultant at a tech services company with 11-50 employees
A stable, fast, and user-friendly solution with good integration between the applications
Pros and Cons
- "The integration between the applications is the most valuable. I can share things using my phone, computer, and OneDrive. It is very stable and fast. It is also user-friendly and scalable."
- "It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications."
What is our primary use case?
What is most valuable?
The integration between the applications is the most valuable. I can share things using my phone, computer, and OneDrive.
It is very stable and fast. It is also user-friendly and scalable.
What needs improvement?
It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications.
For how long have I used the solution?
I have been using this solution for three years.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is stable, and it is highly used everywhere. I didn't stumble upon any bugs in the product.
What do I think about the scalability of the solution?
It is scalable. In my company, we currently have only one user, but in my previous company, there were 30,000 users.
How are customer service and support?
I never had to use their technical support.
How was the initial setup?
Its installation is really straightforward for an end-user. It took 30 minutes to one hour. The duration depends on the type of package that you have, that is, whether you have the full package with Outlook, Excel, and the rest of the applications.
What about the implementation team?
I installed it myself.
What other advice do I have?
I would recommend this solution. I plan to keep using it.
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Technical Procurement & Logistics - Global IT at a real estate/law firm with 1,001-5,000 employees
Feature-rich and promotes collaboration, but the technical support needs improvement
Pros and Cons
- "It is a collaborative platform, so you can do everything in one place."
- "n the future, a dashboard should be included."
What is our primary use case?
Our main uses for this product are PowerPoint Slides, Excel, and Word. There are the main business use cases. We also use Outlook, Skype for Business, and Teams.
What is most valuable?
All of the individual features and components are good, although the one that I like best is Microsoft Teams.
It is a collaborative platform, so you can do everything in one place.
What needs improvement?
In Microsoft Teams, there is a lot of opportunities to improve. For example, search capabilities should be improved. When performing a search within Teams, it should also search through Outlook, files, and the other areas of the system. This is something that is missing within the collaboration platform.
In the future, a dashboard should be included.
For how long have I used the solution?
We have been using Microsoft 365 Business for almost two years.
What do I think about the stability of the solution?
So far, this product has been stable and we have not experienced any challenges.
What do I think about the scalability of the solution?
We have more than 2,400 users and do not have plans to increase usage.
How are customer service and technical support?
The technical support is pathetic.
How was the initial setup?
The current deployment that we have was quite simple. However, we are planning to integrate it with Cisco, and once that is complete, we will know how complex it is.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product because it is subscription-based, which is always more expensive than a perpetual license.
What other advice do I have?
My advice for anybody who is implementing Microsoft 365 Business is to have some in-house capability, as we do. This is the best way to engage with this product.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Principal System Developer at HHRC
Full online services with SLA covered by Microsoft
Pros and Cons
- "You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there."
- "The technical support could be more knowledgeable."
What is our primary use case?
We are using Microsoft Office and Teams for collaboration purposes, Microsoft Teams specifically helps us during the COVID phase, increasing productivity for both remote work and onsite work.
How has it helped my organization?
We see a productivity increase and a better collaboration platform. Instead of booking a meeting room for discussion, we can just use Teams to meet.
What is most valuable?
You can access Microsoft 365 Business from anywhere. You have full access to Office 365 or Outlook 365, and the support is there.
It's always updated because Microsoft does patching regularly.
It's easier to configure, and you don't have to worry about supporting the solution.
What needs improvement?
The price could be cheaper.
The technical support could be more knowledgeable.
For how long have I used the solution?
We have been using it for two years.
We use the cloud-based solution.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have more than 1000 users.
How are customer service and support?
Technical support is okay, but they could be more knowledgeable.
Which solution did I use previously and why did I switch?
We were using the on-premises version before the cloud solution.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and it could be cheaper.
What other advice do I have?
On a scale from one to ten, I would rate Microsoft 365 Business at nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 16, 2024
Flag as inappropriateTechnical Sales Specialist at a tech services company with 501-1,000 employees
Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
Pros and Cons
- "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
- "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."
What is our primary use case?
Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more.
My company has employee of almost 600 staff across regions.
How has it helped my organization?
Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.
What is most valuable?
It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.
What needs improvement?
It will be nice if the constant/regular updates can be minimized and I also notice that the application is highly resource intensive and needs to be checked.
Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features.
For how long have I used the solution?
I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases.
What do I think about the stability of the solution?
It's relative stable
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable
What other advice do I have?
I give 365 Business an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Manager - Digital Initiatives at SBI Life Insurance Company Ltd. at a insurance company with 10,001+ employees
Simple to use, but the stability needs improvement
Pros and Cons
- "It is easy to use."
- "The stability could be improved."
What is most valuable?
It is easy to use.
What needs improvement?
The stability could be improved.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately one year.
We are using the latest version.
What do I think about the stability of the solution?
Overall, Microsoft 365 Business is a stable product. It will occasionally hang, but this is extremely rare. It is also possible that it is a hardware issue.
What do I think about the scalability of the solution?
Scalability is an area I have yet to explore.
This solution is used by thousands of people in our organization.
How are customer service and support?
I have not contacted technical support. If I run into any issues, I contact our technical team
Which solution did I use previously and why did I switch?
We are also using Lotus Notes, Gmail, and Windows 10 is our operating system.
We have been using Windows 10 for approximately six years. We use it to run our personal applications.
When I have any issues, I just have my tech team look at my laptop.
I would rate Windows 10 a seven out of ten.
How was the initial setup?
I was not a part of the installation.
What about the implementation team?
We had a technical team help and install it.
What's my experience with pricing, setup cost, and licensing?
I don't pay any licensing fees.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, BI & Analytics at Perceptive Analytics
Easy to use with a lot of wonderful features and good stability and scalability
Pros and Cons
- "It is easy to use. It has a lot of wonderful features."
- "The only thing that I don't like about it is the price. Its price should be improved."
What is our primary use case?
I am just using Word, Excel, and PowerPoint. I download it onto my PC and use it.
What is most valuable?
It is easy to use. It has a lot of wonderful features.
What needs improvement?
The only thing that I don't like about it is the price. Its price should be improved.
For how long have I used the solution?
I have been using it for quite a few years. It has been seven or eight years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
I never contacted their support.
Which solution did I use previously and why did I switch?
I haven't used any other solution.
How was the initial setup?
It is easy to install. It takes a little less than half an hour.
What about the implementation team?
We can do it ourselves.
What's my experience with pricing, setup cost, and licensing?
Currently, my office pays for it, but if you want to get a license of your own, it is a bit pricey. It should be cheaper.
What other advice do I have?
I would recommend this solution to others. It is a good solution. I would rate it a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Cybersecurity Leader, Consultant, Architect at a retailer with 10,001+ employees
Provides excellent interoperability and ease of integration
Pros and Cons
- "This product has great interoperability and ease of integration."
- "The product lacks certain drawing tool capabilities."
What is our primary use case?
Our primary use case is for collaboration and integration communication. We use extended pipeline, SharePoint and emailing. It's really all about the connectivity of communication, sharing documents and things like that. We are customers of Microsoft.
What is most valuable?
The most valuable features of the product are the interoperability and ease of integration. I appreciate that there is a lot of documentation available for this solution.
What needs improvement?
This product could be improved by adding certain drawing tool capabilities. It still uses the Visio drawing tool which is not that great, and it's time for an upgrade. The drawing tool should be more collaborative to work across teams.
I also think overall stability of MS products could be improved.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the scalability of the solution?
I don't see any issues with scalability, it's very good.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft does not come cheap, but I don't have anything to compare it to and it's a good product.
What other advice do I have?
It's preferable to use the version that has the premium features, the advanced features, because they really have the punch in terms of capabilities.
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Systems Computer System Controller at a insurance company with 11-50 employees
Scalable, stable, and offers good performance
Pros and Cons
- "The performance is good."
- "The pricing and licensing format could be improved."
What is our primary use case?
It primarily allows us to run our organization. We use applications on is, such as Outlook, Word, and Excel.
What is most valuable?
The performance is good.
The solution is stable.
The product is pretty scalable.
We have a lot of documents, et cetera, on the solution and wouldn't want to change to another product.
What needs improvement?
The pricing and licensing format could be improved.
For how long have I used the solution?
While we've used Microsoft for a while, we started using the solution for about two or so years at this point. It hasn't been that long.
What do I think about the stability of the solution?
The performance is good. It's stable. There aren't any bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We use the solution for all of our employees. We have around 1500 right now on the product.
We do plan to increase usage in the future.
It can scale. If a company wants to expand it, it can do so.
How are customer service and technical support?
While we haven't used the technical support specifically for this product, it's my understanding that it's the same as any Microsoft product in terms of quality and accessibility.
Which solution did I use previously and why did I switch?
We have used the solution for so long, we aren't even considering looking at another solution.
How was the initial setup?
The initial setup isn't overly difficult. The first time you do it, it's so so. However, a company shouldn't have too much trouble with the setup process.
What's my experience with pricing, setup cost, and licensing?
We've gotten used to the pricing.
We pay for the license by the user. However, it's not just the licenses we have to pay for.
What other advice do I have?
We're using the latest version of the solution so far. I can't speak to the exact version number.
I'd rate the solution at a seven out of ten.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
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Updated: November 2024
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