We use the modules for non-specific, everyday tasks including Word, Outlook, Excel, PowerPoint, Project, and others.
Director at a tech services company with 1,001-5,000 employees
Handles our day to day Office-related tasks and scales with our needs
Pros and Cons
- "The scalability is okay."
- "The latest update has got a lot of bugs and it is causing us problems."
What is our primary use case?
What needs improvement?
The latest update has got a lot of bugs and it is causing us problems.
The stability should be improved.
For how long have I used the solution?
We have been using Microsoft 365 Business for between two and three years.
What do I think about the stability of the solution?
This product should be more stable.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The scalability is okay. We have more than 300 users in the organization.
How are customer service and support?
I don't have any experience with Microsoft's technical support.
Which solution did I use previously and why did I switch?
Prior to using Microsoft 365 Business, we used an Oracle project.
What about the implementation team?
Our technical team was responsible for deployment. I was not personally involved.
We probably have about three people who are in charge of deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We pay regular licensing fees to continue using Microsoft 365 Business.
What other advice do I have?
I don't have a specific answer as to whether I would recommend it to others. It depends on the situation.
At the moment, we plan to continue using it in the future.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Office Manager at Agattu Trading 174 Pty Ltd
Helpful for team collaboration, email, and generating quotes
Pros and Cons
- "The most valuable feature for us is Microsoft Teams."
- "The pricing for this solution could be improved."
What is our primary use case?
We do not have a central location for our employees and everybody works from home.
I use this solution for things like email and generating quotes for customers.
What is most valuable?
The most valuable feature for us is Microsoft Teams. It replaces Skype where you can speak to one another and you can set tasks. We have found it really helpful.
What needs improvement?
The pricing for this solution could be improved. We get caught by the exchange rates in South Africa.
For how long have I used the solution?
I have been using this solution for five or six years.
What do I think about the stability of the solution?
This solution is stable. It just works.
What do I think about the scalability of the solution?
This is a scalable solution.
We have ten users.
How are customer service and technical support?
I have never had to speak with the technical support for this solution.
What's my experience with pricing, setup cost, and licensing?
Compared to buying a license, it is much cheaper and a good buy.
What other advice do I have?
This is a solution that I recommend.
I have not yet set it up so the messaging can be sent to my mobile phone, but this is something I know can be done because our technical people have done it.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Consultant
Simple to use, stable, and easy to install
Pros and Cons
- "What was most valuable for me was how simple this solution is to start using."
- "The admin panels have too few samples."
What is our primary use case?
We are currently testing this solution, but the primary use case of this solution is for email and Office online.
The deployment model we are using is a private cloud from Microsoft.
What is most valuable?
What was most valuable for me was how simple this solution is to start using.
What needs improvement?
The admin panels have too few samples. It would be better if it were expanded and more samples were added.
There are monthly updates from the developer for new functionalities, but when the updates occur, you lose where the regular functionalities were. They are no longer where you are used to them being.
In the next release, I would like to see visualizing. I would like this to be part of the solution, rather than independent.
For how long have I used the solution?
I have been using this solution for four months.
What do I think about the stability of the solution?
The platform is very stable.
What do I think about the scalability of the solution?
We don't need to expand this solution.
It is scalable. When we were in testing we tried the product and some of the team was testing some of the functionalities of Microsoft 365.
We have approximately five or six users.
How are customer service and technical support?
We have not contacted technical support.
How was the initial setup?
The initial setup was easy.
I did not deploy this solution, but I believe that it took anywhere from one to three months.
What about the implementation team?
The implementation was through our team, not a vendor team.
What other advice do I have?
Pay attention to the migration of the daily solution to the new solution. This is the most painful part.
You can pay online for the migration from the old email server to the new one.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive Director Finance & Strategy at a consultancy with 51-200 employees
Scales well, is stable, feature-rich, and is easy to install
Pros and Cons
- "I like the flexibility of Microsoft 365 Business."
- "Pricing could always be cheaper."
What is our primary use case?
I use Microsoft 365 Business for office communications.
What is most valuable?
I like the flexibility of Microsoft 365 Business.
It integrates well.
I am happy with the features Microsoft 365 Business offers.
I am happy with this solution, I don't need anything more and it meets my requirements.
It's good.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
We have no issues with the stability of the Microsoft 365 Business.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
In our organization, we have 35 users who use this solution.
How was the initial setup?
The initial setup of Microsoft 365 Business is straightforward.
It only took one hour to complete the installation.
We have one manager to deploy and maintain this solution.
What about the implementation team?
I did not use the help of an integrator. I was able to complete the installation myself.
What's my experience with pricing, setup cost, and licensing?
Pricing could always be cheaper.
Our fees are paid monthly.
Which other solutions did I evaluate?
We did not evaluate any other solutions.
What other advice do I have?
I would recommend this solution for others who are interested in using it.
I would rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees
Feature-rich, scalable, easy to install and deploy
Pros and Cons
- "The deployment is very easy."
- "This solution could be more secure."
What is our primary use case?
We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.
What is most valuable?
The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.
What needs improvement?
This solution could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for four years.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution. We have not had many issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.
At this time we have no plans to increase our usage.
How are customer service and technical support?
The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English.
I would like to see local support provided.
How was the initial setup?
The installation is straightforward.
It took approximately two weeks to deploy.
We have a team of two to three engineers to maintain this solution.
What about the implementation team?
We used a consultant integration service t help us with the deployment.
What's my experience with pricing, setup cost, and licensing?
Licensing is on a monthly basis.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Manager at a hospitality company with 1,001-5,000 employees
A user-friendly business solution that is stable and scalable
Pros and Cons
- "It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight."
- "It could be more secure, but we have not really had issues with it in terms of its security."
What is our primary use case?
We are only using it for emails.
What is most valuable?
It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight. You are not your own desk here, so you are not really affected by the issues of speed or because you are out of the premises. It becomes very easy to use. If you have been using Microsoft services, it becomes easier to move with this product. I find it straightforward.
What needs improvement?
It could be more secure, but we have not really had issues with it in terms of its security.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
Microsoft 365 Business is quite stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How was the initial setup?
The initial setup is not that complicated.
What's my experience with pricing, setup cost, and licensing?
I think that the price is fair. You can pay it quarterly, half-yearly, or yearly, depending on how many users you have and your turnover. I think we have been doing it every six months.
What other advice do I have?
I think it is a very good product and would recommend new users to try it.
On a scale from one to ten, I would give Microsoft 365 Busines a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber Security Technical Engineer at a tech services company with 1-10 employees
Easy to use with good stability and a straightforward setup
Pros and Cons
- "The solution is quite stable. The performance is very good."
- "The pricing of the solution is quite high and the licensing is expensive. It could be cheaper."
What is our primary use case?
I primarily use the solution for sharing and receiving emails. I don't use all of the aspects of the product.
What is most valuable?
There are many aspects to the product, however, I use the email server, and use it as a tool for sending and receiving mail. It works great for that.
It's very easy to use. It's very easy to navigate around everything.
The solution is quite stable. The performance is very good.
The installation is pretty straightforward overall. It's not hard to set everything up.
What needs improvement?
The pricing of the solution is quite high and the licensing is expensive. It could be cheaper.
For how long have I used the solution?
I've used the solution maybe for a year and a little bit. It hasn't been for that long. The product is still new to me.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's pretty reliable in terms of performance.
What do I think about the scalability of the solution?
I can't speak to the scalability. I've never really tried to scale it. Currently, as it is, it is meeting my needs.
We have 1,500 users on the solution currently in our organization.
We do have plans to continue to use it.
How are customer service and technical support?
I've never been in touch with technical support. That said, it is my understanding that they are good. We are satisfied with the level of support we receive.
How was the initial setup?
The installation process is quite easy. It's not overly complex or difficult. A company should have any trouble with the implementation process.
What's my experience with pricing, setup cost, and licensing?
The licensing is expensive. It's something that they should actively work to lower to make it more affordable to their user base. It would be nice if it was a bit less.
What other advice do I have?
As a user, I would rate the product at a seven out of ten. I've been quite happy with its capabilities, even though I only use certain aspects of it.
I'd recommend the solution to other companies. It's very easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 1,001-5,000 employees
User-friendly, easy to install, and facilitates daily tasks including the sharing of files
Pros and Cons
- "This is a user-friendly product that is easy to use."
- "Sometimes we have trouble with the updates that are released."
What is our primary use case?
I use Microsoft 365 Business for my daily work activities, including tasks like sharing documents.
What is most valuable?
This is a user-friendly product that is easy to use.
I like that its usage is widespread, and a lot of companies use it.
What needs improvement?
Sometimes we have trouble with the updates that are released.
For how long have I used the solution?
I have been using Microsoft 365 Business for several years.
What do I think about the stability of the solution?
This is a stable solution and we plan to continue using it.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable and we have approximately 200 users.
How are customer service and technical support?
I have not had experience with Microsoft support.
Which solution did I use previously and why did I switch?
Prior to Microsoft 365 Business, we used similar products that were also from Microsoft.
How was the initial setup?
I did not have any trouble with the installation, although sometimes I have trouble with the updates.
What about the implementation team?
We have an in-house team of IT specialists for deployment, maintenance, and providing internal support. There are three people in the team and they support all of our products, not just Microsoft 365.
What's my experience with pricing, setup cost, and licensing?
The cost of the subscription is fair.
What other advice do I have?
Overall, this is a good product and I am satisfied with the features that it has.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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