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Information Systems Computer System Controller at a insurance company with 11-50 employees
Real User
Top 20
Scalable, stable, and offers good performance
Pros and Cons
  • "The performance is good."
  • "The pricing and licensing format could be improved."

What is our primary use case?

It primarily allows us to run our organization. We use applications on is, such as Outlook, Word, and Excel.

What is most valuable?

The performance is good.

The solution is stable.

The product is pretty scalable.

We have a lot of documents, et cetera, on the solution and wouldn't want to change to another product.

What needs improvement?

The pricing and licensing format could be improved. 

For how long have I used the solution?

While we've used Microsoft for a while, we started using the solution for about two or so years at this point. It hasn't been that long.

Buyer's Guide
Microsoft 365 Business
February 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.

What do I think about the stability of the solution?

The performance is good. It's stable. There aren't any bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We use the solution for all of our employees. We have around 1500 right now on the product.

We do plan to increase usage in the future.

It can scale. If a company wants to expand it, it can do so.

How are customer service and support?

While we haven't used the technical support specifically for this product, it's my understanding that it's the same as any Microsoft product in terms of quality and accessibility.

Which solution did I use previously and why did I switch?

We have used the solution for so long, we aren't even considering looking at another solution.

How was the initial setup?

The initial setup isn't overly difficult. The first time you do it, it's so so. However, a company shouldn't have too much trouble with the setup process. 

What's my experience with pricing, setup cost, and licensing?

We've gotten used to the pricing. 

We pay for the license by the user. However, it's not just the licenses we have to pay for.

What other advice do I have?

We're using the latest version of the solution so far. I can't speak to the exact version number.

I'd rate the solution at a seven out of ten.

I'd recommend the solution to other users and companies.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Yogesh (Datamotive) - PeerSpot reviewer
Founder at a tech company with 11-50 employees
Real User
Easy to use, reliable, and scalable
Pros and Cons
  • "The solution has been easy to use and is very user-friendly."

    What is our primary use case?

    We are using the solution for email and communication channels.

    What is most valuable?

    The solution has been easy to use and is very user-friendly.

    For how long have I used the solution?

    I have been using the solution for approximately one year.

    What do I think about the stability of the solution?

    The solution has been stable in my experience.

    What do I think about the scalability of the solution?

    The scalability of the solution is good. There were 200 users using the solution in my company.

    How was the initial setup?

    The installation is straighforward.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is costly but it is fair for what is offered. I have found that the billing model can definitely be improved. Currently, it is not very transparent. It is a big problem, especially in cloud-based models. 

    What other advice do I have?

    We plan to continue using the solution in the future and I recommend it to others.

    I rate Microsoft 365 Business an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Microsoft 365 Business
    February 2025
    Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
    837,501 professionals have used our research since 2012.
    reviewer1496412 - PeerSpot reviewer
    ICT Manager at a hospitality company with 1,001-5,000 employees
    Real User
    A user-friendly business solution that is stable and scalable
    Pros and Cons
    • "It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight."
    • "It could be more secure, but we have not really had issues with it in terms of its security."

    What is our primary use case?

    We are only using it for emails.

    What is most valuable?

    It is easy to use. Because it is cloud-based, in terms of the user, you are not really affected in terms of performance when you are out of sight. You are not your own desk here, so you are not really affected by the issues of speed or because you are out of the premises. It becomes very easy to use. If you have been using Microsoft services, it becomes easier to move with this product. I find it straightforward.

    What needs improvement?

    It could be more secure, but we have not really had issues with it in terms of its security.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for two years.

    What do I think about the stability of the solution?

    Microsoft 365 Business is quite stable.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    How was the initial setup?

    The initial setup is not that complicated. 

    What's my experience with pricing, setup cost, and licensing?

    I think that the price is fair. You can pay it quarterly, half-yearly, or yearly, depending on how many users you have and your turnover. I think we have been doing it every six months. 

    What other advice do I have?

    I think it is a very good product and would recommend new users to try it.

    On a scale from one to ten, I would give Microsoft 365 Busines a nine.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Associate Partner at Inodev
    Real User
    A great solution for file sharing, project management, emailing, meetings, and more
    Pros and Cons
    • "Integrating products and the overall communication between all functionalities is superb."
    • "The pricing model could be improved."

    What is our primary use case?

    We use Teams for organizing projects. We also use it for conference calls and integration with OneDrive and SharePoint, etc. As we also have an account in Dropbox for file sharing, we're duplicating costs. For this reason, we'll probably abandon Dropbox and convert everything to OneDrive and SharePoint. It must be SharePoint because it is above one data byte. We have to make the structure in SharePoint and migrate it. In short, we use it for file sharing, project management, emailing, meetings, and so on.

    There are eight people in our company who use this solution — we have eight licenses. The technical team consists of just me for the time being. 

    We plan to expand our use of this solution — we are contracting people. Within one or two years, we will probably double the number of licenses we have. 

    What is most valuable?

    It's integrated and the file version control is quite good. Integrating products and the overall communication between all functionalities is superb. As it's part of Excel, Word, and Outlook, it's quite easy for everyone to catch up.

    For how long have I used the solution?

    I have been using this solution for more than five years. 

    What do I think about the stability of the solution?

    Microsoft 365 Business is stable. 

    Which solution did I use previously and why did I switch?

    I've used a lot of products, including OpenOffice and other products for macOS applications. 

    I find that Microsoft is more integrated. That's why it's easier to use Microsoft instead of the other ones.

    How was the initial setup?

    The initial installation is quite simple. It's probably one of the most simple installations I've encountered. The overall setup took roughly two hours. 

    What about the implementation team?

    I installed this solution by myself.

    What's my experience with pricing, setup cost, and licensing?

    The pricing model could be improved. Microsoft is always splitting the pricing for a lot of add-ons — it's complex to manage. Still, the licenses are available for a fair price.

    What other advice do I have?

    I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1387002 - PeerSpot reviewer
    Product Manager at a tech services company with 1,001-5,000 employees
    MSP
    Good productivity, a nice set of Microsoft applications on offer, and easily accessible online
    Pros and Cons
    • "I like the fact that everything is online. It makes the solution very accessible."
    • "I thought that Skype was a part of the product's offering, however, it's my understanding that that is not the case."

    What is our primary use case?

    We primarily use the solution due to the fact that we use Microsoft. We use the various applications on the solution. We use it for our business.

    What is most valuable?

    The storage aspect of the solution is very useful for us.

    I like that all the Microsoft applications, for the most part, are a part of it - including the Microsoft Office suite of applications. Our email is also included in it. Teams may also be a part of the solution - or it might be a part of Office 360. I'm not 100% certain. Either way, it has a huge umbrella of applications under it. The solution offers close integration with each and every Microsoft product. It's important. 

    The productivity of the solution is very good due to the fact that so many applications are all in one place and integrated together.

    I like the fact that everything is online. It makes the solution very accessible.

    What needs improvement?

    I thought that Skype was a part of the product's offering, however, it's my understanding that that is not the case.

    The Teams product in itself needs to be improved. It's not as robust as other communication tools, such as Zoom. It's unstable and it crashes often. It's been an issue throughout lockdown. They seem to have made updates on the product and yet it hasn't really improved too much.

    For how long have I used the solution?

    I've been using the solution for between six months and a year or so at this point. It hasn't been that long.

    What do I think about the stability of the solution?

    The solution is reasonably stable, aside from the Teams aspect of the solution. That part is unstable. It crashes when you use it. It's not as stable as Zoom, for example.

    What do I think about the scalability of the solution?

    The scalability of Teams is limited. If you add too many people, it will crash. If you're doing a presentation and communicating with a group of people, it tends to fail. I need to send my presentations ahead of time so that I don't compromise on my delivery during a session.

    Overall, the solution is used company-wide. I'm not sure how many people are on it at any given time.

    How are customer service and technical support?

    I haven't dealt directly with technical support. I can't speak to how knowledgeable or responsive they are.

    We have our own internal technical support team. If I need help, I would be directed to them specifically. The issues I've dealt with have all been handled internally.

    Which solution did I use previously and why did I switch?

    We previously used WebEx.

    How was the initial setup?

    I did not directly deal with the initial implementation. Someone handled the setup for me. I can't speak to how easy or difficult the process is or how quickly the deployment happens.

    What's my experience with pricing, setup cost, and licensing?

    We pay a license fee in order to have this solution, however, that is handled by corporate. I don't know how many licenses we have on hand or how much we pay to Microsoft.

    What other advice do I have?

    I'm a customer and end-user.

    I'm not sure which version of the solution we're using. I don't know the version number.

    I presume that we intend to continue to use the solution going forward.

    I'd rate the solution at an eight out of ten. If the Microsoft Teams portion was more stable, I would rate it higher.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Senior System Administrator at Citystars Properties
    Real User
    Usable, available, and you can connect to it from anywhere
    Pros and Cons
    • "It has file storage, file sharing, a provisioning box, and a SharePoint profile for each user."
    • "Updates to the SQL server with better features are needed to compete with Oracle Database."

    What is our primary use case?

    I decided to go with Microsoft 365 Business to be compatible with my friend's server.

    What is most valuable?

    This solution has everything.

    It has file storage, file sharing, a provisioning box, and a SharePoint profile for each user. 

    It's useable, available, and you can connect to it from anywhere.

    Also, I have storage and I can access my email. 

    What needs improvement?

    The Team Exchange online needs improvement.

    Updates to the SQL server with better features are needed to compete with Oracle Database.

    In the next release, I would like to see more with endpoint security and with firewall security. Many other vendors are better than Microsoft in this field.

    For how long have I used the solution?

    I have been using this solution for three years.

    What do I think about the stability of the solution?

    This solution is stable.

    What do I think about the scalability of the solution?

    This solution is scalable.

    We have approximately six hundred users working daily.

    How are customer service and technical support?

    I have created tickets with the Microsoft technical team. They were good and I like the support.

    How was the initial setup?

    The initial setup is easy and straightforward.

    It took ten working days to deploy, test, implement, and to see the effects before applying it to our users.

    What about the implementation team?

    I had a consultant integrator helping me with the implementation. We worked together.

    What other advice do I have?

    My advice to others about this solution is to go ahead with no fear.

    I would recommend this solution.

    I would rate this solution and eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Lucas Lira - PeerSpot reviewer
    Business Contact Center at Aloo Telecom
    Real User
    I like the ability to have your documents saved in the cloud for extra protection against computer crashes

    What is our primary use case?

    • Bringing together all sectors of the company with a single goal
    • Integration in the whole set of products: Like other cloud platforms, Microsoft has done a great job of integrating its products with each other and with other third-party platforms. So, we can achieve our goals.

    How has it helped my organization?

    The integration of all Microsoft products into the cloud gives us a lot of flexibility on a daily basis. The whole company integrates in a unified way.

    What is most valuable?

    • Share our desktops and computers for remote troubleshooting
    • The ability to have your documents saved in the cloud for extra protection against computer crashes
    • The ease of using different applications like Excel and Word. They are very easy to use.

      What needs improvement?

      I think the Skype setup could be improved. It took a bit of research to figure out how to add a group of users, and we still needed each one to add the group. It would be nice to be able to administer this remotely.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      Pretty stable in most of its use so far.

      What do I think about the scalability of the solution?

      My impressions are the best possible; the tool has the power to raise production scalability without consequently raising costs.

      How are customer service and technical support?

      I needed the support just to clear some initial doubts. They were helpful and kind.

      Which solution did I use previously and why did I switch?

      Yes. The cost benefit of the current service.

      How was the initial setup?

      No. The initial setup was quite simple.

      What about the implementation team?

      No. Our internal team made the implementation.

      What's my experience with pricing, setup cost, and licensing?

      The cost benefit is well worth it. Support is effective.

      Which other solutions did I evaluate?

      Google G Suite only.

      What other advice do I have?

      Just it.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PeerSpot user
      Solutions Consultant at a manufacturing company with 11-50 employees
      Real User
      Exchange Online feature is helpful
      Pros and Cons
      • "The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot."
      • "If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much."

      What is our primary use case?

      It's a productivity suite, including Outlook email, Microsoft Teams, SharePoint, and OneDrive.

      What is most valuable?

      The Exchange Online plan is helpful. It's built into the email, like a security feature or AI that helps to manage email. It has helped my company and clients a lot.

      What needs improvement?

      If Business 365's documentation were better, then the user could read it and fix their issues by themselves. Microsoft could also add some more detailed pop-up troubleshooting messages. When a user has a problem, the messages they get don't help much. It would be better if the messages can troubleshoot the problem and show them exactly what the solution is. Microsoft could also add some additional training resources.

      For how long have I used the solution?

      I've been working with Business 365 for five years.

      What do I think about the stability of the solution?

      Business 365 is stable. 

      How are customer service and support?

      We've never had to contact Microsoft support.

      How was the initial setup?

      Implementing Business 365 is easy.

      What's my experience with pricing, setup cost, and licensing?

      Business 365's price is reasonable. They offer different packages, like the E3 and E5. Generally, the small package is good enough for my clients.

      What other advice do I have?

      I rate Business 365 nine out of 10.

      Disclosure: My company has a business relationship with this vendor other than being a customer: partner
      PeerSpot user