We use Microsoft 365 Business within my company for many purposes, such as documentation and Outlook for email.
General manager at a comms service provider with 501-1,000 employees
High performance, easy to use, and responsive technical support
Pros and Cons
- "The solution is easy to use and has good performance."
- "Microsoft 365 Business could improve by having better integration with other platforms."
What is our primary use case?
What is most valuable?
The solution is easy to use and has good performance.
What needs improvement?
Microsoft 365 Business could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two months.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability could improve.
What do I think about the scalability of the solution?
The solution is scalable, we have approximately 5,000 users using this solution.
How are customer service and support?
I was satisfied with the technical support of the solution, they were able to answer my questions promptly.
How was the initial setup?
The installation is straightforward.
What about the implementation team?
We have one engineer that does the implementation and maintenance of the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ASM at a healthcare company with 51-200 employees
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
- "I like that there's no maintenance involved."
- "The price could be better."
What is our primary use case?
We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.
What is most valuable?
I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for about two or three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable. We haven't had any issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We have over 75 users at the moment.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. It's cloud-based, and we pay a yearly subscription.
What other advice do I have?
I would definitely recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Integrates well, easy to use, and a good user experience that promotes collaboration
Pros and Cons
- "We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings."
- "The cost estimation can be difficult."
What is our primary use case?
We use this solution to stay connected, to share documents in a secure way.
What is most valuable?
We like anything that enables collaboration. Working on documents in parallel meetings, and online meetings.
Compared with others, it has better integration, easier to use, and a better experience.
What needs improvement?
The cost estimation can be difficult.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
In the two years that we have been using this solution, it has been very stable.
What do I think about the scalability of the solution?
It's a scalable solution.
We have 200 users in our organization.
We plan to continue using this product. Also, part of our company is working in Google. We are planning to move from Google to Microsoft.
How are customer service and technical support?
Personally, I have not used technical support, but I have not heard any complaints from my colleagues.
Which solution did I use previously and why did I switch?
We have only tested Microsoft and Google, two years ago.
We use Jira for project management.
We have also been using older versions of Microsoft.
How was the initial setup?
The initial setup is straightforward.
It only takes a matter of minutes to deploy.
What about the implementation team?
We completed the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
It's pretty difficult to make a cost estimation, in cases where we need additional features.
It might be out of the budget, and sometimes the extra price can surprise you.
I think predictability in terms of costs.
Overall it could be cheaper, as many times the additional features cost a lot and we are thinking twice about using them.
What other advice do I have?
It is very stable, even during the period when everyone was working from home. I would recommend this solution to others. We got great value out of it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President at a tech services company with 51-200 employees
Good calendar integration and it meets all of my requirements, but it should be more secure
Pros and Cons
- "This is a good product that meets all of my requirements."
- "Office 365 could be more secure."
What is our primary use case?
We are primarily using it for multiple things, including setting up meetings and calendar integration.
What is most valuable?
This is a good product that meets all of my requirements.
What needs improvement?
Office 365 could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years. I joined my current company about two months ago, and have been using it here since that time.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Office 365 is scalable. We have more than 2,000 users.
How are customer service and technical support?
I have not needed to contact the technical support from Microsoft.
How was the initial setup?
When I was given my laptop, this solution was pre-configured.
What about the implementation team?
Our in-house IT team is responsible for deployment and maintenance.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Support Executive at a healthcare company with 51-200 employees
Collaborate in real time with professional email, online storage, and teamwork tools
Pros and Cons
- "Microsoft 365 Business includes SharePoint which is a really good tool. Plus, there are so many apps that you can integrate with this solution."
- "The SMTP should be easier to use and navigate."
What is our primary use case?
We use Microsoft 365 for communication and collaboration in regard to typical business activities like drafting documents, spreadsheets, and PowerPoint presentations.
Within our organization, on a daily basis, there are roughly 400 users, using this solution. We definitely plan to keep using this solution in the future.
What is most valuable?
Microsoft 365 Business includes SharePoint which is a really good tool. MS Forms is also a very good tool for data collection. Plus, there are so many apps that you can integrate with this solution.
What needs improvement?
Many things could be improved but I cannot be specific because there are so many applications.
For how long have I used the solution?
I've been using Microsoft 365 Business since it first hit the market.
What do I think about the stability of the solution?
Microsoft Office is a longstanding product. It's easy to use and install. It's very stable.
What do I think about the scalability of the solution?
It's a truly scalable solution
Which solution did I use previously and why did I switch?
I used some free and open alternatives but feature-wise those are far behind O365
How was the initial setup?
Easy installation process
What about the implementation team?
In-house
What's my experience with pricing, setup cost, and licensing?
There is a licensing cost, but considering the features that it's equipped with, it's not that expensive.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant
Simple to use, stable, and easy to install
Pros and Cons
- "What was most valuable for me was how simple this solution is to start using."
- "The admin panels have too few samples."
What is our primary use case?
We are currently testing this solution, but the primary use case of this solution is for email and Office online.
The deployment model we are using is a private cloud from Microsoft.
What is most valuable?
What was most valuable for me was how simple this solution is to start using.
What needs improvement?
The admin panels have too few samples. It would be better if it were expanded and more samples were added.
There are monthly updates from the developer for new functionalities, but when the updates occur, you lose where the regular functionalities were. They are no longer where you are used to them being.
In the next release, I would like to see visualizing. I would like this to be part of the solution, rather than independent.
For how long have I used the solution?
I have been using this solution for four months.
What do I think about the stability of the solution?
The platform is very stable.
What do I think about the scalability of the solution?
We don't need to expand this solution.
It is scalable. When we were in testing we tried the product and some of the team was testing some of the functionalities of Microsoft 365.
We have approximately five or six users.
How are customer service and technical support?
We have not contacted technical support.
How was the initial setup?
The initial setup was easy.
I did not deploy this solution, but I believe that it took anywhere from one to three months.
What about the implementation team?
The implementation was through our team, not a vendor team.
What other advice do I have?
Pay attention to the migration of the daily solution to the new solution. This is the most painful part.
You can pay online for the migration from the old email server to the new one.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps Strategist at a marketing services firm with 1-10 employees
Easy to use and has good scalability
Pros and Cons
- "Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now."
- "The price can always be improved."
What is our primary use case?
We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365.
What is most valuable?
Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.
For how long have I used the solution?
I've been using Microsoft for almost more than a year now.
How are customer service and support?
I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but I'm not aware of that.
What's my experience with pricing, setup cost, and licensing?
The price can always be improved. It's an organization-wide license, so I don't really handle that end of things.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive Director at a logistics company with 1,001-5,000 employees
A stable and scalable office application with a useful email solution
Pros and Cons
- "like Outlook. Outlook is an email solution, and we're using it every day for daily communication."
- "It could be more user-friendly."
What is our primary use case?
I use Microsoft 365 Business primarily for Outlook.
What is most valuable?
I like Outlook. Outlook is an email solution, and we're using it every day for daily communication.
What needs improvement?
It could be more user-friendly.
For how long have I used the solution?
I have been using Microsoft 365 Business for about a year.
What do I think about the stability of the solution?
Microsoft 365 Business has been stable so far for us.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable, and we have about 3000 people using it in our organization.
What other advice do I have?
On a scale from one to ten, I would give Microsoft 365 Business an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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Updated: January 2025
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