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reviewer1392414 - PeerSpot reviewer
Assistant Vice President at a financial services firm with 501-1,000 employees
Real User
Easy to use, but the mailbox functionality is heavy and should be improved
Pros and Cons
  • "Some of the functionality is very easy to use."
  • "Attaching documents to email is a process that needs to be simplified."

What is our primary use case?

We use this product for our office administration and communication tasks.

What is most valuable?

Some of the functionality is very easy to use.

What needs improvement?

There are some functions that need to be improved.

The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.

For how long have I used the solution?

I have been using Microsoft 365 Business for between four and five years.

Buyer's Guide
Microsoft 365 Business
February 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is used by the entire organization and we plan to continue using it.

How are customer service and support?

I have not been in contact with support for this product.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise license.

What other advice do I have?

The suitability of this product depends on the use case and the environment. Based on these things, I would recommend it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1443363 - PeerSpot reviewer
Technical Pre-Sales at a tech services company with 11-50 employees
Real User
A stable and scalable solution for office productivity, conferencing, and email capabilities
Pros and Cons
  • "Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams."
  • "Its pricing plan should be better."

What is our primary use case?

We use its email capabilities, calendars, and office productivity applications. We use it on the main platform, and we are using its latest version.

What is most valuable?

Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams.

What needs improvement?

Its pricing plan should be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable and flexible. We have approximately 110 users.

How are customer service and technical support?

We haven't contacted them yet. We haven't had any technical issues so far.

Which solution did I use previously and why did I switch?

We started with Office 365. We've always been with Microsoft.

How was the initial setup?

Its installation was easy. It took us a day.

What about the implementation team?

We did it on our own. We had three people for its installation.

What's my experience with pricing, setup cost, and licensing?

It is expensive, and its price can be better.

What other advice do I have?

I would recommend this solution to other users because Microsoft is experienced in the business world. They're more competent in business processes as compared to other vendors, who are more consumer-based rather than business-functionalities-based. We plan to keep using this solution. We trust our future with Microsoft 365.

I would rate Microsoft 365 Business an eight out of ten. I'm satisfied with this solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
February 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
reviewer1024407 - PeerSpot reviewer
CEO at a consultancy with 1-10 employees
Real User
Good integration between Power BI and SQL, and good scalability
Pros and Cons
  • "The Power BI environment and the integration between Power BI and SQL are the solution's most valuable features. The integration between products is great."
  • "The solution's licensing framework needs improvement."

What is our primary use case?

We primarily use the solution for business intelligence.

What is most valuable?

The Power BI environment and the integration between Power BI and SQL are the solution's most valuable features. The integration between products is great.

What needs improvement?

The solution's licensing framework needs improvement.

The integration of the SQL server development environment is a little bit difficult to handle. They should work to make this easier.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the scalability of the solution?

The solution is very scalable, but it gets more expensive as you grow.

How are customer service and technical support?

We haven't really contacted technical support.

How was the initial setup?

The initial setup is straightforward. We're working with a complex environment, so before we implemented it we tested it with a prototype and in pilot environments. You only need two people for maintenance.

What about the implementation team?

We had our own internal team implement the solution. 

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive and gets more expensive if you have to scale.

What other advice do I have?

We use both the cloud and on-premises deployment models.

I'd recommend the product. I'd rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1637511 - PeerSpot reviewer
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
MSP
Easy to use, problem-free and offers great applications
Pros and Cons
  • "The solution has been stable over the years."
  • "For the end-user, it's always nice if the product is cheaper, especially for home use."

What is our primary use case?

I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents. 

What is most valuable?

The solution is easy to use. 

We haven't had any problems or issues. 

The solution has been stable over the years.

We find the solution to be scalable.

The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.

Microsoft Teams, especially, is very useful and has really brought the solution into its full potential. 

What needs improvement?

For the end-user, it's always nice if the product is cheaper, especially for home use. 

It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained. 

For how long have I used the solution?

I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations. 

What do I think about the scalability of the solution?

The solution is scalable.

We have about 5,000 users on the solution currently.

How are customer service and technical support?

I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.

How was the initial setup?

I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.

Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.

What's my experience with pricing, setup cost, and licensing?

The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper. 

My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.

What other advice do I have?

I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time. 

I would recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1595577 - PeerSpot reviewer
Graduate Trainee at a computer software company with 51-200 employees
Real User
Offers great versatility and very stable
Pros and Cons
  • "Offers very good versatility."
  • "Integration between Excel and the SQL Server could work more efficiently."

What is our primary use case?

This product is the go-to solution for all my office needs. 

What is most valuable?

I really like the versatility that Microsoft 365 Business offers. 

What needs improvement?

I'd like to see better integration between Excel and the SQL Server, it could work more efficiently and more quickly than it does. 

For how long have I used the solution?

I've been using this product for 10 years.

How are customer service and technical support?

I haven't used the technical support, I just Google any questions. 

How was the initial setup?

The initial setup is very straightforward and doesn't take much time, no more than an hour maximum. More than half of the staff in the company use 365. 

What's my experience with pricing, setup cost, and licensing?

Our IT department takes care of licensing and I'm not sure how that works. 

What other advice do I have?

I rate the solution nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1562526 - PeerSpot reviewer
Head of Practice at a tech services company with 501-1,000 employees
Real User
Stable and flexible with an easy initial setup
Pros and Cons
  • "The installation process is very straightforward."
  • "It would be nice if we had the option to open a document even if it was created with another application."

What is our primary use case?

We primarily use the solution on a daily basis for work-related activities.

What is most valuable?

Overall, the solution is very good.

It's a stable product.

It's quite a flexible solution.

We've found the solution to be easy to use, even for those who don't necessarily always use Microsoft products.

The installation process is very straightforward.

What needs improvement?

So far, everything has been very good in terms of usage. I can't think of an area where it could be improved. It's not missing any features at all. It's quite a complete solution.

It would be nice if we had the option to open a document even if it was created with another application. For example, we use both Google Docs and Microsoft Docs. When we send documents, we need to be aware of what application the person receiving the document will be using. If I know someone is using Microsft, I'll send the document to them in Microsoft. However, it would be nice if I could send them a Google Doc and they would still be able to open and access it in Microsoft. 

For how long have I used the solution?

I've been using the solution for about four years at this point. It's been a while.

What do I think about the scalability of the solution?

I'm not sure of how many users are on the solution currently.

It's my understanding that we do have plans to increase usage in the future. 

How are customer service and technical support?

I don't have any experience with Microsoft's technical support. I can't speak to how helpful or responsive they are. I don't have enough experience to form an opinion.

Which solution did I use previously and why did I switch?

While we didn't previously use a different solution, we are actively using Google products currently. We use a lot of Google Docs and Google Sheets.

How was the initial setup?

The initial setup was not overly complex or difficult. It was pretty straightforward and very easy.

I cannot recall how long it took to actually deeply the solution. It might have been only a few hours or so.

What other advice do I have?

I'm not sure which version of the solution we are using. It's my understanding that it is an older version and not necessarily the latest. 

I would rate the solution at a ten out of ten. We've been quite pleased with its capabilities overall.

I would recommend this solution to other users. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1711272 - PeerSpot reviewer
General Manager at a construction company with 1-10 employees
Real User
Reliable and scalable
Pros and Cons
  • "This product is reliable."
  • "Outlook doesn't sync with Google Calendar."

What needs improvement?

An area for improvement would be for Outlook to sync with Google Calendar.

For how long have I used the solution?

I've been using Microsoft 365 for five years.

What do I think about the stability of the solution?

This product is reliable.

What do I think about the scalability of the solution?

It is possible to scale up this solution.

What other advice do I have?

I would rate this product eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Real User
An enterprise business solution that provides data security and more storage
Pros and Cons
  • "I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good."
  • "It would be better if Microsoft supported more integrations."

What is our primary use case?

We use it mainly for messaging and data storage. Mainly for storing OneDrive data.

What is most valuable?

I like the user interface. It's pretty good. Data security is also there, and it gives you more storage space. It supports iOS and Android, which is good.

What needs improvement?

It would be better if Microsoft supported more integrations.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

What do I think about the scalability of the solution?

It's a scalable solution. We have over 65,000 users at the moment.

How was the initial setup?

The initial setup and deployment are easy.

What about the implementation team?

Nobody will implement this solution for you, whether you're a company or not. If you get a laptop, it's pre-installed. But if you do it from your home, doing your own DIYs, and you have mobile phones, your home laptops, and you need to install it on your own, you can do it. It's easy if you're familiar with Microsoft products.

What other advice do I have?

I would recommend this solution to potential users.

On a scale from one to ten, I would give Microsoft 365 Business an eight. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user