We are primarily using it for multiple things, including setting up meetings and calendar integration.
Vice President at a tech services company with 51-200 employees
Good calendar integration and it meets all of my requirements, but it should be more secure
Pros and Cons
- "This is a good product that meets all of my requirements."
- "Office 365 could be more secure."
What is our primary use case?
What is most valuable?
This is a good product that meets all of my requirements.
What needs improvement?
Office 365 could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years. I joined my current company about two months ago, and have been using it here since that time.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Office 365 is scalable. We have more than 2,000 users.
How are customer service and support?
I have not needed to contact the technical support from Microsoft.
How was the initial setup?
When I was given my laptop, this solution was pre-configured.
What about the implementation team?
Our in-house IT team is responsible for deployment and maintenance.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Strategic Market Development Sr. Manager at a pharma/biotech company with 201-500 employees
Stable and easy to install
Pros and Cons
- "It's flexible and easy to use."
- "I would like to see cheaper licensing fees."
What is our primary use case?
We are using email and other office systems.
What needs improvement?
I would like to see cheaper licensing fees.
For how long have I used the solution?
I have been using Microsoft 365 Business for several years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
We have 300 users in our organization and we plan to continue using it.
How are customer service and technical support?
We have only contacted technical support a few times. Lately we not satisfied with the support.
How was the initial setup?
The initial setup was straightforward. It was easy to install.
We have a team of three technicians to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution.
What other advice do I have?
I can recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Solutions Architect at a tech services company with 11-50 employees
A stable solution with good integration with Outlook, automatic updates, and all the features that I need
Pros and Cons
- "What I like is that Office 365 is nicely integrated with our email application Outlook. We also don't have to worry about updates. They are free, and they just happen automatically."
- "I am pretty happy with its features. However, it could be cheaper for long-term business use."
What is our primary use case?
We are basically using the Office products. We are using Word for business documents, Excel for spreadsheets, and Powerpoint for presentations.
What is most valuable?
What I like is that Office 365 is nicely integrated with our email application Outlook. We also don't have to worry about updates. They are free, and they just happen automatically.
What needs improvement?
I am pretty happy with its features. However, it could be cheaper for long-term business use.
For how long have I used the solution?
I have been using this solution for about a year.
What do I think about the stability of the solution?
It is absolutely stable. There are no issues with that.
What do I think about the scalability of the solution?
I suppose it is scalable because you can install it on more laptops with just additional licenses. It seems pretty easy to manage. I don't manage it myself, so I'm not sure.
We have between 15 and 20 users in our organization who use this solution.
How are customer service and technical support?
I have not used Microsoft support because I never had any issues.
How was the initial setup?
I believe so. I think you log in to Office 365, and it installs the stuff for you.
What about the implementation team?
It was already preloaded when I got the laptop. You don't need anyone from the technical team for its deployment.
What's my experience with pricing, setup cost, and licensing?
It is probably not cheap, but you can't really compare it with anything else.
What other advice do I have?
I would recommend this solution. It has everything that I need, and I plan to keep using this solution.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at a tech vendor with 10,001+ employees
Real-time edit and update features are useful
Pros and Cons
- "The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you."
- "However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself."
What is most valuable?
The feature I find most valuable is Business 365's real-time edit and updates. You can share files, and it will automatically create the link for you.
For how long have I used the solution?
I've been using Business 365 for about two years.
What do I think about the stability of the solution?
So far, Business 365 has been stable. Microsoft has been around for quite some time already. However, people might think it's unstable if it hasn't been set up correctly. If the IT team hasn't configured it right, then you'll have a hard time using the product itself. That is what I felt prior to joining this company. I thought Business 365 wasn't good, but I realized that the IT team had set it up incorrectly.
What do I think about the scalability of the solution?
I think Business 365 is scalable because everything is in the cloud right now.
How are customer service and support?
I haven't contacted Microsoft support. Typically, I do my own research about fixes online, so I don't need to contact Microsoft.
How was the initial setup?
I'm unsure about the setup because my company laptop had the solution already installed when I got it.
What other advice do I have?
I rate Business 365 eight out of 10. It's a good product, but I can't really say whether it's the best, to be honest. But I'll rate it eight. Rating a product 10 means they don't need to improve anything. I rate it eight because Windows is constantly changing and improving it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Engineer at a tech services company with 51-200 employees
Uses a standard file format, simple to use and deploy, and has reasonable support
Pros and Cons
- "The most valuable feature of this solution, in my opinion, is its simplicity."
- "Pricing is something they could improve in general."
What is our primary use case?
We use Microsoft 365 Business for business applications, such as PowerPoint, Exel, Word, and Outlook.
What is most valuable?
The most valuable feature of this solution, in my opinion, is its simplicity. It is a standard file format that is simple to deploy and exchange files with other users.
For how long have I used the solution?
I have been using Microsoft 365 Business for a year. It's fairly new.
We are using the latest version.
What do I think about the scalability of the solution?
We have 80 people in our organization who use this solution.
How are customer service and support?
I personally have not contacted technical support. The backend team may have reached out to the support team.
How was the initial setup?
As a cloud-based solution, the installation process is quite straightforward.
Similar to the OS, you can spend a couple of days doing the front end, and for each machine, it takes a few hours.
What about the implementation team?
We have a backend team to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Pricing is something they could improve in general.
Licensing fees are paid annually.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I am very happy with the product.
I would rate Microsoft 365 Business a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineer at Xylem
User friendly interface, easy to use, and reliable
Pros and Cons
- "The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature."
- "I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business."
What is our primary use case?
I use Microsoft 365 Business to access the application that is part of the suite, such as Outlook.
What is most valuable?
The most valuable features are the user-friendly interface and ease of use. There is a benefit to not needing to install the application on your computer. For example, if you want to use Outlook or another application you can easily navigate to the website through your phone and quickly check your email. This is a very useful feature.
What needs improvement?
I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
We have approximately 5,000 users using this solution in my organization.
How was the initial setup?
The installation is smooth.
What's my experience with pricing, setup cost, and licensing?
There is a subscription needed for this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CISO at a manufacturing company with 10,001+ employees
Good support, highly scalable, very stable, and supports a lot of services and applications
Pros and Cons
- "SharePoint and emailing are two technologies that are very widely used by all employees."
- "Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions. It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation."
What is our primary use case?
We are using it for our emails and SharePoint services. We are also using OneDrive for all Word documents, PowerPoint presentations, or Excel data analysis documents. We have its latest version.
What is most valuable?
SharePoint and emailing are two technologies that are very widely used by all employees.
What needs improvement?
Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions.
It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation.
For how long have I used the solution?
We have been using this solution for four years.
What do I think about the stability of the solution?
It is a very stable product. So far, we have not faced any issues.
What do I think about the scalability of the solution?
It is on the cloud, so it is highly scalable. We have around 1,800 users.
How are customer service and technical support?
Their technical support is good. I have not faced any challenges so far.
Which solution did I use previously and why did I switch?
We were on Lotus Notes, and we migrated from Lotus Notes to this solution.
How was the initial setup?
There are two parts to it. The first part is the enablement of the subscription, which is done by Microsoft or the OEM after we procure the solution. The second part is where we need to write some components on our firewall, proxy, and antivirus.
The deployment was pretty smooth. In less than a week's time, it was pretty well configured. In the last four years, we have not faced any kind of issues with this solution.
What about the implementation team?
The OEM partner for Microsoft did the installation. Two persons can manage the deployment.
What's my experience with pricing, setup cost, and licensing?
It has a subscription-based model, so we need to procure as many licenses as required as part of an enterprise agreement.
It is a little bit expensive. It is definitely a bit more expensive than other solutions that are on-premises. It is also expensive as compared to the cloud-based solutions from other companies. However, when we look at the ease of use of the product and the adoption by the users, its cost can definitely be considered as comparable to other products. The features that we get in this solution are not available in solutions from its competitors.
What other advice do I have?
I would recommend this product to others. With respect to the services that are available on O365 and the kind of applications that are available on the O365 platform, it is pretty good. We will keep using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Pre-Sales at a tech services company with 11-50 employees
A stable and scalable solution for office productivity, conferencing, and email capabilities
Pros and Cons
- "Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams."
- "Its pricing plan should be better."
What is our primary use case?
We use its email capabilities, calendars, and office productivity applications. We use it on the main platform, and we are using its latest version.
What is most valuable?
Microsoft Teams is the feature that I am currently leveraging for meetings, conferencing, and search-based functionalities. We've been able to extend some applications to Microsoft Teams.
What needs improvement?
Its pricing plan should be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately three years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable and flexible. We have approximately 110 users.
How are customer service and technical support?
We haven't contacted them yet. We haven't had any technical issues so far.
Which solution did I use previously and why did I switch?
We started with Office 365. We've always been with Microsoft.
How was the initial setup?
Its installation was easy. It took us a day.
What about the implementation team?
We did it on our own. We had three people for its installation.
What's my experience with pricing, setup cost, and licensing?
It is expensive, and its price can be better.
What other advice do I have?
I would recommend this solution to other users because Microsoft is experienced in the business world. They're more competent in business processes as compared to other vendors, who are more consumer-based rather than business-functionalities-based. We plan to keep using this solution. We trust our future with Microsoft 365.
I would rate Microsoft 365 Business an eight out of ten. I'm satisfied with this solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
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Updated: November 2024
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