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Anteneh Asnake - PeerSpot reviewer
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
MSP
Easy to install and deploy with good scalability capability
Pros and Cons
  • "The support is good."
  • "It would be ideal if the product offered more integration capabilities with non-Microsoft solutions."

What is our primary use case?

We primarily use the solution for its email capabilities. We also use it for the Microsoft Office applications.

What is most valuable?

The solution is very easy to use. You don't have to be overly technical. Any user can easily navigate the product.

The support is good.

The solution offers very good access to Microsoft Office apps.

We've found the solution to be quite scalable. 

The installation and deployment were very easy.

What needs improvement?

It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

For how long have I used the solution?

I've been using the solution for around three years at this point. It's been a while. 

Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution is able to scale well. If a company needs to expand it, it can do so with relative ease.

We have about 400 people in our company that are currently using this solution.

We do plan to continue to use the solution and to increase usage in the future.

How are customer service and support?

Technical support has been good. they are knowledgeable and responsive. We're happy with the level of service we can get.

How was the initial setup?

The initial setup was not overly complex or difficult. It was simple. We found it to be straightforward.

The deployment was fast and only took about two or three days. However, I'm not 100% sure about the exact amount of time it ultimately took to complete. 

What about the implementation team?

I was able to handle the implementation myself. I did not need the assistance of any integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee to Microsoft. I cannot speak to the exact cost.

What other advice do I have?

I'd rate the product at a ten out of ten. We've been extremely satisfied with its capabilities.

I would recommend the solution to other organizations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1381863 - PeerSpot reviewer
CEO at a tech services company with 201-500 employees
Consultant
Stable, very scalable, easy to set up, and extremely useful for office productivity
Pros and Cons
  • "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
  • "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."

What is our primary use case?

It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.

How has it helped my organization?

We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams

What is most valuable?

Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.

They are continuously improving the product, which is a very positive thing.

What needs improvement?

It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount. 

For how long have I used the solution?

We have been using it for a long time.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.

How are customer service and technical support?

We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.

Which solution did I use previously and why did I switch?

We have tried different online products for office tools, but nothing matches the quality of Office 365.

How was the initial setup?

Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.

What's my experience with pricing, setup cost, and licensing?

It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.

What other advice do I have?

I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
reviewer1513002 - PeerSpot reviewer
Analyst at a pharma/biotech company with 10,001+ employees
Real User
Secure, easy to manage, stable, scalable, and easy to install
Pros and Cons
  • "You can easily connect to this application with minimal bandwidth."
  • "The time synchronization with the internet could be better, as well as the application architecture."

What is our primary use case?

We use this solution for Windows applications, in particular, Outlook for email.

What is most valuable?

The features of this product are okay.

You can easily connect to this application with minimal bandwidth.

You can easily manage all of the applications including MS Office Applications and Outlook through the internet.

It's a secure application.

What needs improvement?

The time synchronization with the internet could be better, as well as the application architecture.

As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.

For how long have I used the solution?

I have been using Microsoft 365 Business for five or six years.

What do I think about the stability of the solution?

I do not have any issues with the stability of this solution.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

We have our technical team, who updates the solution and contacts technical support if any issues come up.

They coordinate with the technicians.

How was the initial setup?

The initial setup is straightforward. It is not complex.

It took approximately five hours to deploy.

We have approximately 20 engineers to deploy and maintain this solution.

What other advice do I have?

It's a good product. I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1681899 - PeerSpot reviewer
Technical Sales Specialist at a tech services company with 501-1,000 employees
Real User
Office 365 is cloud-based, the full-featured experience can be accessed from anywhere, on any device, as long as they're online.
Pros and Cons
  • "It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative."
  • "I'd like to see a more customizable interface. We're used to seeing Office 365 with a white background and black foreground, and I'm aware that you can customize 365 to change it to a black background. but I want more options aside from the standard settings."

What is our primary use case?

Myself and my colleagues have been using Microsoft 365 for our real-time communication (Teams), social networks, mailing, document processing and much more. 

My company has employee of almost 600 staff across regions.

How has it helped my organization?

Microsoft 365 Business has helped my organization get organized using email, calendar and contacts all perfectly synchronized with a real time collaboration.

What is most valuable?

It's strictly in the cloud, so the company doesn't need to invest in hardware to install their Active Directory. So I find that it's a cost-effective alternative. I see what's going on in Microsoft DevOps to be very intriguing. We have artificial intelligence and machine learning that can help us with everything, like how you respond to daily emails, collaboration, etc.

What needs improvement?

It will be nice if the constant/regular updates can be minimized  and I also notice that the application is highly resource intensive and needs to be checked. 

Microsoft also need to find a way to educate their customers on how best to utilize their paid apps because they hardly use up to 20% of the features. 

For how long have I used the solution?

I've been exposed to the usage of Microsoft Office 365 (now Microsoft 365) Business as far back as 2012 in my former company. And the application suite has continued to improve from time to time with a lot of outstanding features releases. 

What do I think about the stability of the solution?

It's relative stable

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable

What other advice do I have?

I give 365 Business an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1674405 - PeerSpot reviewer
Manager IT at a pharma/biotech company with 10,001+ employees
Real User
Is stable and easily integrates with other tools
Pros and Cons
  • "Both stability and performance are valuable features. The user experience is pretty good on all this."
  • "The licensing price could be better."

What is our primary use case?

We use Outlook, Teams, and SharePoint.

What is most valuable?

Both stability and performance are valuable features. The user experience is pretty good on all this.

Also, this product can be integrated easily with other existing tools.

What needs improvement?

The licensing price could be better. We have a yearly license.

For how long have I used the solution?

I've been using it for more than two and a half years.

I use the cloud-based solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have approximately 7,000 users.

How was the initial setup?

Because it's a cloud-based solution, installation is straightforward.

We have a team of five to six people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, and the price could be better.

What other advice do I have?

I would recommend this solution and would rate it at eight on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1674072 - PeerSpot reviewer
General Manager at a computer software company with 51-200 employees
Real User
Simple installation, scalable, and stable
Pros and Cons
  • "Microsoft 365 Business is stable."
  • "The solution could improve by providing better integration with other platforms."

What is our primary use case?

We are using Microsoft 365 Business for a number of purposes, such as documentation, daily business work, and letters. We use it extensively.

What needs improvement?

The solution could improve by providing better integration with other platforms.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

Microsoft 365 Business is stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 30 employees in my organization.

How are customer service and technical support?

I have not needed to contact technical support.

How was the initial setup?

The installation is easy and it did not take long.

What about the implementation team?

I used one of our IT employees to help with the implementation.

We have a team of five administrators and managers that does the maintenance of the solution.

What other advice do I have?

I recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1663731 - PeerSpot reviewer
Process Manager at a marketing services firm with 501-1,000 employees
Real User
Easy to install, scalable, and reliable
Pros and Cons
  • "I prefer Outlook. It gives me a lot of feature sets."
  • "The price for the license is always expensive."

What is our primary use case?

We use this solution to manage emails. We mostly use Outlook.

What is most valuable?

I prefer Outlook. It gives me a lot of feature sets.

What needs improvement?

There are too many products included in Office 365, most of which we do not use at all. They should concentrate on the ones that are mostly being used.

For how long have I used the solution?

I have been using Microsoft 365 Business for three or four years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

There are no issues with the scalability of this solution.

All of the members of our company are using this solution. We have approximately 350 members who use Microsoft 365 Business.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.

Which solution did I use previously and why did I switch?

We are in the training phases with Microsoft Azure and Amazon AWS. We have not deployed these solutions in our environment.

How was the initial setup?

The installation is straightforward. You don't need a technical team to install it.

What's my experience with pricing, setup cost, and licensing?

The price for the license is always expensive. We need to bring it down.

The licensing fees are paid yearly.

What other advice do I have?

For sure, I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1655238 - PeerSpot reviewer
NOC Manager at a comms service provider with 51-200 employees
Real User
Easy to install, stable and scalable
Pros and Cons
  • "The installation is very easy."
  • "The installation should be supportive of and able to integrate with Linux."

What is our primary use case?

As it is a cloud-based solution, we always use the latest version. 

We use Office Suite and OneDrive storage.

What needs improvement?

The installation should be supportive of and able to integrate with Linux. 

The installation of Microsoft Visio should be made easy.

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

The solution is stable and enables users to pick up their files from any device the world over. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

We have not had occasion to contact technical support and have mainly been in touch with Microsoft about payment.

Which solution did I use previously and why did I switch?

Before using Microsoft 365 Business, we used the Windows suite, the Office 2016 suite.

How was the initial setup?

The installation is very easy. One just need send users a link for the installation to occur. 

What about the implementation team?

The installation can be done on one's own. 

What's my experience with pricing, setup cost, and licensing?

The price is fine. It is perpetual. It allows me to support Mac users on that same service. 

What other advice do I have?

There are around 30 users making use of the solution in my organization.

I would recommend it to others. 

I rate Microsoft 365 Business as a nine out of ten, deducting a point because it does not support Linux. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user