We use Microsoft 365 Business within my company for many purposes, such as documentation and Outlook for email.
General manager at a comms service provider with 501-1,000 employees
High performance, easy to use, and responsive technical support
Pros and Cons
- "The solution is easy to use and has good performance."
- "Microsoft 365 Business could improve by having better integration with other platforms."
What is our primary use case?
What is most valuable?
The solution is easy to use and has good performance.
What needs improvement?
Microsoft 365 Business could improve by having better integration with other platforms.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately two months.
Buyer's Guide
Microsoft 365 Business
December 2024
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What do I think about the stability of the solution?
The stability could improve.
What do I think about the scalability of the solution?
The solution is scalable, we have approximately 5,000 users using this solution.
How are customer service and support?
I was satisfied with the technical support of the solution, they were able to answer my questions promptly.
How was the initial setup?
The installation is straightforward.
What about the implementation team?
We have one engineer that does the implementation and maintenance of the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Human Resources at a manufacturing company with 201-500 employees
Stable, scalable, easy to install, and includes an internal employee chatbox
Pros and Cons
- "I don't have any issues with Microsoft 365 Business, it's a good tool."
- "The backup option should be included in Microsoft 365 Business."
What is our primary use case?
We use Microsoft 365 Business for email and Teams, which has an internal chatbox for employees.
What is most valuable?
I don't have any issues with Microsoft 365 Business, it's a good tool.
What needs improvement?
It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.
If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for six months.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
We have approximately 300 people in our organization who use this solution.
Which solution did I use previously and why did I switch?
We also use Google.
How was the initial setup?
The installation was good, it was straightforward. We did not have any issues with the installation. It only took 10 to 15 minutes.
What about the implementation team?
I completed the installation myself. I did not use the help of an integrator or reseller.
What's my experience with pricing, setup cost, and licensing?
It's a business account, the organization pays for the licensing fees.
What other advice do I have?
I would recommend this solution to other users.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Head of Practice at a tech services company with 501-1,000 employees
Stable and flexible with an easy initial setup
Pros and Cons
- "The installation process is very straightforward."
- "It would be nice if we had the option to open a document even if it was created with another application."
What is our primary use case?
We primarily use the solution on a daily basis for work-related activities.
What is most valuable?
Overall, the solution is very good.
It's a stable product.
It's quite a flexible solution.
We've found the solution to be easy to use, even for those who don't necessarily always use Microsoft products.
The installation process is very straightforward.
What needs improvement?
So far, everything has been very good in terms of usage. I can't think of an area where it could be improved. It's not missing any features at all. It's quite a complete solution.
It would be nice if we had the option to open a document even if it was created with another application. For example, we use both Google Docs and Microsoft Docs. When we send documents, we need to be aware of what application the person receiving the document will be using. If I know someone is using Microsft, I'll send the document to them in Microsoft. However, it would be nice if I could send them a Google Doc and they would still be able to open and access it in Microsoft.
For how long have I used the solution?
I've been using the solution for about four years at this point. It's been a while.
What do I think about the scalability of the solution?
I'm not sure of how many users are on the solution currently.
It's my understanding that we do have plans to increase usage in the future.
How are customer service and technical support?
I don't have any experience with Microsoft's technical support. I can't speak to how helpful or responsive they are. I don't have enough experience to form an opinion.
Which solution did I use previously and why did I switch?
While we didn't previously use a different solution, we are actively using Google products currently. We use a lot of Google Docs and Google Sheets.
How was the initial setup?
The initial setup was not overly complex or difficult. It was pretty straightforward and very easy.
I cannot recall how long it took to actually deeply the solution. It might have been only a few hours or so.
What other advice do I have?
I'm not sure which version of the solution we are using. It's my understanding that it is an older version and not necessarily the latest.
I would rate the solution at a ten out of ten. We've been quite pleased with its capabilities overall.
I would recommend this solution to other users.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud Solution Specialist at a tech vendor with 501-1,000 employees
Constantly updated and has a vast number of applications available
Pros and Cons
- "The most valuable feature is Microsoft Teams."
- "There are loads of holes in security and I'd like to see better integration with security products."
What is our primary use case?
I have been using this solution for about five years.
This solution is a SaaS application, so it's always a public-cloud based deployment.
What is most valuable?
The most valuable feature is Microsoft Teams.
What needs improvement?
Improvements can be made with the governance and compliance of this solution.
The migration from tenant to tenant can be improved.
There are loads of holes in security and I'd like to see better integration with security products.
What do I think about the stability of the solution?
Stability is not a problem.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and technical support?
We have not needed to contact technical support for this solution.
How was the initial setup?
The initial setup is pretty straightforward once you know what you are doing. There are enough guides and documentation out there to help you.
What other advice do I have?
This solution is updated on a monthly basis.
My advice to anybody who is researching this solution is to understand what you are buying. Microsoft 365 is a huge product. Depending on which plan you purchase, there are a plethora of applications available to you. It's important to understand what those applications can do for you.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT at a construction company with 201-500 employees
I like that it can be installed on multiple devices/platforms
What is our primary use case?
General implementation from an on-premise licensing model.
How has it helped my organization?
At this point, I cannot say if there has been an advantage to changing.
What is most valuable?
Installing on multiple devices/platforms.
What needs improvement?
Cross-application integration.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AVP at a computer software company with 501-1,000 employees
Accessible from anywhere and doesn't require any support
Pros and Cons
- "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
- "Some of the functionalities available in the desktop version are not available on the cloud."
What is our primary use case?
We use it for documents and PowerPoint presentations. We are most probably using its latest version.
What is most valuable?
We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.
What needs improvement?
Some of the functionalities available in the desktop version are not available on the cloud.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the scalability of the solution?
We have around 1,000 people.
How are customer service and technical support?
It is a good product, so we don't need anything from the support team.
How was the initial setup?
It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.
What's my experience with pricing, setup cost, and licensing?
Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.
What other advice do I have?
It is quite a good product. Technically, we are happy with this product.
I would rate Microsoft 365 Business a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ASM at a healthcare company with 51-200 employees
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
- "I like that there's no maintenance involved."
- "The price could be better."
What is our primary use case?
We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.
What is most valuable?
I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for about two or three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable. We haven't had any issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We have over 75 users at the moment.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. It's cloud-based, and we pay a yearly subscription.
What other advice do I have?
I would definitely recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 201-500 employees
Stable, very scalable, easy to set up, and extremely useful for office productivity
Pros and Cons
- "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
- "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."
What is our primary use case?
It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.
How has it helped my organization?
We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams.
What is most valuable?
Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.
They are continuously improving the product, which is a very positive thing.
What needs improvement?
It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount.
For how long have I used the solution?
We have been using it for a long time.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.
How are customer service and technical support?
We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.
Which solution did I use previously and why did I switch?
We have tried different online products for office tools, but nothing matches the quality of Office 365.
How was the initial setup?
Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.
What's my experience with pricing, setup cost, and licensing?
It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.
What other advice do I have?
I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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That's true, it can run on almost all operating system.