I am a reseller, I provide solutions to customers.
Manager Operations at a non-profit with 1-10 employees
Stable, scalable, easy to install and can be accessed from anywhere and on any device
Pros and Cons
- "It is easy to use."
- "The price is an area that needs improvement."
What is our primary use case?
What is most valuable?
It is easy to use.
You can access it from anywhere or from any device. It can be used anywhere from a smartphone, or a laptop, without installing anything. Even if it is available on a system where MS Office is not installed, you can still use this product.
Features are available in different versions.
What needs improvement?
No product is perfect, bugs are always present.
The price is an area that needs improvement.
For how long have I used the solution?
I have been selling Microsoft 365 Business for two years.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It is a scalable product.
All updates are available from time to time. Every two to three days, there is an update.
How was the initial setup?
It is easy to set up.
What's my experience with pricing, setup cost, and licensing?
The price is high. It should be lower.
What other advice do I have?
I would rate Microsoft 365 Business a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees
Feature-rich, scalable, easy to install and deploy
Pros and Cons
- "The deployment is very easy."
- "This solution could be more secure."
What is our primary use case?
We use this solution for everything. We use it every day for our email, our OneDrive, and for our Shadow shared folder.
What is most valuable?
The most valuable feature of this solution is the easy deployment. Being a SaaS service, we don't have to do anything. The deployment is very easy.
What needs improvement?
This solution could be more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for four years.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution. We have not had many issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product and we have 300 people in our organization who are using it.
At this time we have no plans to increase our usage.
How are customer service and technical support?
The problem with the technical support is the language. Most of them are from India and I have difficulties understanding their English.
I would like to see local support provided.
How was the initial setup?
The installation is straightforward.
It took approximately two weeks to deploy.
We have a team of two to three engineers to maintain this solution.
What about the implementation team?
We used a consultant integration service t help us with the deployment.
What's my experience with pricing, setup cost, and licensing?
Licensing is on a monthly basis.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
CISO at a manufacturing company with 10,001+ employees
Good support, highly scalable, very stable, and supports a lot of services and applications
Pros and Cons
- "SharePoint and emailing are two technologies that are very widely used by all employees."
- "Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions. It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation."
What is our primary use case?
We are using it for our emails and SharePoint services. We are also using OneDrive for all Word documents, PowerPoint presentations, or Excel data analysis documents. We have its latest version.
What is most valuable?
SharePoint and emailing are two technologies that are very widely used by all employees.
What needs improvement?
Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions.
It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation.
For how long have I used the solution?
We have been using this solution for four years.
What do I think about the stability of the solution?
It is a very stable product. So far, we have not faced any issues.
What do I think about the scalability of the solution?
It is on the cloud, so it is highly scalable. We have around 1,800 users.
How are customer service and technical support?
Their technical support is good. I have not faced any challenges so far.
Which solution did I use previously and why did I switch?
We were on Lotus Notes, and we migrated from Lotus Notes to this solution.
How was the initial setup?
There are two parts to it. The first part is the enablement of the subscription, which is done by Microsoft or the OEM after we procure the solution. The second part is where we need to write some components on our firewall, proxy, and antivirus.
The deployment was pretty smooth. In less than a week's time, it was pretty well configured. In the last four years, we have not faced any kind of issues with this solution.
What about the implementation team?
The OEM partner for Microsoft did the installation. Two persons can manage the deployment.
What's my experience with pricing, setup cost, and licensing?
It has a subscription-based model, so we need to procure as many licenses as required as part of an enterprise agreement.
It is a little bit expensive. It is definitely a bit more expensive than other solutions that are on-premises. It is also expensive as compared to the cloud-based solutions from other companies. However, when we look at the ease of use of the product and the adoption by the users, its cost can definitely be considered as comparable to other products. The features that we get in this solution are not available in solutions from its competitors.
What other advice do I have?
I would recommend this product to others. With respect to the services that are available on O365 and the kind of applications that are available on the O365 platform, it is pretty good. We will keep using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solutions Architect at a tech services company with 11-50 employees
A stable solution with good integration with Outlook, automatic updates, and all the features that I need
Pros and Cons
- "What I like is that Office 365 is nicely integrated with our email application Outlook. We also don't have to worry about updates. They are free, and they just happen automatically."
- "I am pretty happy with its features. However, it could be cheaper for long-term business use."
What is our primary use case?
We are basically using the Office products. We are using Word for business documents, Excel for spreadsheets, and Powerpoint for presentations.
What is most valuable?
What I like is that Office 365 is nicely integrated with our email application Outlook. We also don't have to worry about updates. They are free, and they just happen automatically.
What needs improvement?
I am pretty happy with its features. However, it could be cheaper for long-term business use.
For how long have I used the solution?
I have been using this solution for about a year.
What do I think about the stability of the solution?
It is absolutely stable. There are no issues with that.
What do I think about the scalability of the solution?
I suppose it is scalable because you can install it on more laptops with just additional licenses. It seems pretty easy to manage. I don't manage it myself, so I'm not sure.
We have between 15 and 20 users in our organization who use this solution.
How are customer service and technical support?
I have not used Microsoft support because I never had any issues.
How was the initial setup?
I believe so. I think you log in to Office 365, and it installs the stuff for you.
What about the implementation team?
It was already preloaded when I got the laptop. You don't need anyone from the technical team for its deployment.
What's my experience with pricing, setup cost, and licensing?
It is probably not cheap, but you can't really compare it with anything else.
What other advice do I have?
I would recommend this solution. It has everything that I need, and I plan to keep using this solution.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at a manufacturing company with 10,001+ employees
A stable solution that scales to our needs, and the support is good
Pros and Cons
- "We are satisfied with technical support."
- "The user interface needs some improvement."
What is our primary use case?
We are using this solution for emails on the cloud.
What needs improvement?
I don't think that there is anything that needs to be greatly improved with this product.
The user interface needs some improvement.
For how long have I used the solution?
I have been working with Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. We have approximately 2500 users in our organization.
How are customer service and technical support?
We are satisfied with technical support.
Which solution did I use previously and why did I switch?
Previously, we used Zimbra.
How was the initial setup?
We have not completed the installation outselves. We outsourced it.
What about the implementation team?
We have a full team to maintain this solution.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Engineer - Network & Security at Connex Information Technologies
A stable and scalable premium office solution with a useful user interface
Pros and Cons
- "I definitely like the user interface."
- "The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure."
What is most valuable?
I definitely like the user interface.
What needs improvement?
The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.
For how long have I used the solution?
We have been using Microsoft 365 Business for years.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
How was the initial setup?
The initial setup and deployment were straightforward.
What about the implementation team?
We have several IT administrators at our office who do it for us.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business could be cheaper.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Investment Professional at a venture capital & private equity firm with 11-50 employees
Great features, particularly SharePoint which enables collaboration
Pros and Cons
- "It's great that many people can collaborate together at the same time."
- "Excel is sometimes slow, particularly when working with large files."
What is our primary use case?
The main features I use are PowerPoint, SharePoint and Word. We have around 20 users in the company and we are customers of Microsoft.
What is most valuable?
SharePoint is probably the most valuable feature for me. It's great that many people can collaborate together at the same time.
What needs improvement?
I find that sometimes Excel is slow, particularly when working with large files.
For how long have I used the solution?
I've been using this solution for one year.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a computer software company with 51-200 employees
Reliable, stable, and great for business processes
Pros and Cons
- "Overall, I have found it to be a good, reliable product."
- "I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly."
What is our primary use case?
I primarily use the solution for normal business work.
What is most valuable?
The solution is mostly good for business-related tasks.
Overall, I have found it to be a good, reliable product.
The product has been stable over the years.
It's pretty good for creating reports.
What needs improvement?
I have used the normal Excel Microsoft 365 worksheets. When it goes to macro running then 365 is not that user-friendly.
I cannot speak to any current features and what might be missing.
For how long have I used the solution?
I've been using the solution for about five years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been good for us.
How are customer service and technical support?
I don't have any experience using technical support. I cannot say how helpful or responsive they are. I've never tried to contact them.
What other advice do I have?
I'm just a customer and end-user. I'm not a reseller and don't have a business relationship with Microsoft.
I'd rate the solution at a nine out of ten. I have been pleased with the product's capabilities and enjoy using it for work.
I would recommend it to colleagues and other companies.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
Popular Comparisons
Windows Autopilot
Quest KACE Cloud
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the best way to ensure data loss prevention with Microsoft 365?
- What are the best-practices for migrating to Microsoft 365?
- VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
- Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
- When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
- How to be GDPR compliant on mobile devices and how to avoid private backup?
- Do we need Jamf MDM?
- Why is Mobile Device Management (MDM) important for companies?