We use it for documents and PowerPoint presentations. We are most probably using its latest version.
AVP at a computer software company with 501-1,000 employees
Accessible from anywhere and doesn't require any support
Pros and Cons
- "We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation."
- "Some of the functionalities available in the desktop version are not available on the cloud."
What is our primary use case?
What is most valuable?
We can access it from anywhere. We can access it from home, the office, or any other place. It is a simple and the right product for the current COVID situation.
What needs improvement?
Some of the functionalities available in the desktop version are not available on the cloud.
For how long have I used the solution?
I have been using this solution for two years.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have around 1,000 people.
How are customer service and support?
It is a good product, so we don't need anything from the support team.
How was the initial setup?
It was easy. We did not do anything. It was already available on the cloud as a part of the Microsoft platform. There is no need to implement it.
What's my experience with pricing, setup cost, and licensing?
Given the current COVID situation, I am quite happy that we use this product. With a cheaper solution, we might end up needing support.
What other advice do I have?
It is quite a good product. Technically, we are happy with this product.
I would rate Microsoft 365 Business a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ASM at a healthcare company with 51-200 employees
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
- "I like that there's no maintenance involved."
- "The price could be better."
What is our primary use case?
We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.
What is most valuable?
I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Microsoft 365 Business for about two or three years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable. We haven't had any issues.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable. We have over 75 users at the moment.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. It's cloud-based, and we pay a yearly subscription.
What other advice do I have?
I would definitely recommend this solution to potential users.
On a scale from one to ten, I would give Microsoft 365 Business a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
CEO at a tech services company with 201-500 employees
Stable, very scalable, easy to set up, and extremely useful for office productivity
Pros and Cons
- "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
- "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."
What is our primary use case?
It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.
How has it helped my organization?
We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams.
What is most valuable?
Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.
They are continuously improving the product, which is a very positive thing.
What needs improvement?
It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount.
For how long have I used the solution?
We have been using it for a long time.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.
How are customer service and technical support?
We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.
Which solution did I use previously and why did I switch?
We have tried different online products for office tools, but nothing matches the quality of Office 365.
How was the initial setup?
Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.
What's my experience with pricing, setup cost, and licensing?
It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.
What other advice do I have?
I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Administrator at a manufacturing company with 10,001+ employees
A stable solution that scales to our needs, and the support is good
Pros and Cons
- "We are satisfied with technical support."
- "The user interface needs some improvement."
What is our primary use case?
We are using this solution for emails on the cloud.
What needs improvement?
I don't think that there is anything that needs to be greatly improved with this product.
The user interface needs some improvement.
For how long have I used the solution?
I have been working with Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. We have approximately 2500 users in our organization.
How are customer service and technical support?
We are satisfied with technical support.
Which solution did I use previously and why did I switch?
Previously, we used Zimbra.
How was the initial setup?
We have not completed the installation outselves. We outsourced it.
What about the implementation team?
We have a full team to maintain this solution.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
Easy to use, problem-free and offers great applications
Pros and Cons
- "The solution has been stable over the years."
- "For the end-user, it's always nice if the product is cheaper, especially for home use."
What is our primary use case?
I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents.
What is most valuable?
The solution is easy to use.
We haven't had any problems or issues.
The solution has been stable over the years.
We find the solution to be scalable.
The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.
Microsoft Teams, especially, is very useful and has really brought the solution into its full potential.
What needs improvement?
For the end-user, it's always nice if the product is cheaper, especially for home use.
It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained.
For how long have I used the solution?
I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations.
What do I think about the scalability of the solution?
The solution is scalable.
We have about 5,000 users on the solution currently.
How are customer service and technical support?
I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.
How was the initial setup?
I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.
Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.
What's my experience with pricing, setup cost, and licensing?
The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper.
My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.
What other advice do I have?
I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time.
I would recommend the solution to other organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager - Kuwait at a computer software company with 201-500 employees
Good collaboration and content management features, with helpful technical support
Pros and Cons
- "There are good storage features, collaboration features, and video call conferencing features."
- "At times, the OneDrive lags, so the performance can be improved."
What is our primary use case?
We are a system integrator and we have been working with Microsoft products for twenty years. We use their technology to build solutions for our clients.
Some of the popular use cases involve Exchange, OneDrive, Sharepoint, and Teams.
What is most valuable?
The most valuable features are for content collaboration and content management.
There are good storage features, collaboration features, and video call conferencing features.
The user interface is good.
What needs improvement?
At times, the OneDrive lags, so the performance can be improved.
I would like to see faster data synchronization with OneDrive.
What do I think about the stability of the solution?
The product overall is stable.
What do I think about the scalability of the solution?
Microsoft Business 365 is a scalable product and we have approximately 250 users.
How are customer service and technical support?
The technical support is good.
What about the implementation team?
As a Microsoft Partner, we provide support for our clients.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Assistant Vice President at a financial services firm with 501-1,000 employees
Easy to use, but the mailbox functionality is heavy and should be improved
Pros and Cons
- "Some of the functionality is very easy to use."
- "Attaching documents to email is a process that needs to be simplified."
What is our primary use case?
We use this product for our office administration and communication tasks.
What is most valuable?
Some of the functionality is very easy to use.
What needs improvement?
There are some functions that need to be improved.
The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.
For how long have I used the solution?
I have been using Microsoft 365 Business for between four and five years.
What do I think about the scalability of the solution?
It is used by the entire organization and we plan to continue using it.
How are customer service and technical support?
I have not been in contact with support for this product.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise license.
What other advice do I have?
The suitability of this product depends on the use case and the environment. Based on these things, I would recommend it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Easy to use, scalable, and easy to install
Pros and Cons
- "It's easy to use."
- "The stability needs to be improved."
What is our primary use case?
We are resellers and we recommend and sell solutions such as this to our clients.
I also use it for my work.
What is most valuable?
It's easy to use.
What needs improvement?
The stability needs to be improved. It is not sufficient for my purposes.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
It's not stable, but it's okay.
Stability could be improved. I'm always lagging.
What do I think about the scalability of the solution?
It's a scalable solution. We have 100 users in our organization.
We plan to increase our usage.
How are customer service and technical support?
We are the SI team, we manage it ourselves.
How was the initial setup?
The initial setup was straightforward.
It was easy, and it only took two minutes.
What about the implementation team?
I completed the implementation myself.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
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