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reviewer1439676 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees
Real User
A stable solution that scales to our needs, and the support is good
Pros and Cons
  • "We are satisfied with technical support."
  • "The user interface needs some improvement."

What is our primary use case?

We are using this solution for emails on the cloud.

What needs improvement?

I don't think that there is anything that needs to be greatly improved with this product.

The user interface needs some improvement.

For how long have I used the solution?

I have been working with Microsoft 365 Business for two years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It's a scalable solution. We have approximately 2500 users in our organization.

How are customer service and support?

We are satisfied with technical support.

Which solution did I use previously and why did I switch?

Previously, we used Zimbra.

How was the initial setup?

We have not completed the installation outselves. We outsourced it.

What about the implementation team?

We have a full team to maintain this solution.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1637511 - PeerSpot reviewer
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
MSP
Easy to use, problem-free and offers great applications
Pros and Cons
  • "The solution has been stable over the years."
  • "For the end-user, it's always nice if the product is cheaper, especially for home use."

What is our primary use case?

I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents. 

What is most valuable?

The solution is easy to use. 

We haven't had any problems or issues. 

The solution has been stable over the years.

We find the solution to be scalable.

The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.

Microsoft Teams, especially, is very useful and has really brought the solution into its full potential. 

What needs improvement?

For the end-user, it's always nice if the product is cheaper, especially for home use. 

It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained. 

For how long have I used the solution?

I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations. 

What do I think about the scalability of the solution?

The solution is scalable.

We have about 5,000 users on the solution currently.

How are customer service and technical support?

I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.

How was the initial setup?

I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.

Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.

What's my experience with pricing, setup cost, and licensing?

The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper. 

My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.

What other advice do I have?

I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time. 

I would recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
reviewer1663731 - PeerSpot reviewer
Process Manager at a marketing services firm with 501-1,000 employees
Real User
Easy to install, scalable, and reliable
Pros and Cons
  • "I prefer Outlook. It gives me a lot of feature sets."
  • "The price for the license is always expensive."

What is our primary use case?

We use this solution to manage emails. We mostly use Outlook.

What is most valuable?

I prefer Outlook. It gives me a lot of feature sets.

What needs improvement?

There are too many products included in Office 365, most of which we do not use at all. They should concentrate on the ones that are mostly being used.

For how long have I used the solution?

I have been using Microsoft 365 Business for three or four years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

There are no issues with the scalability of this solution.

All of the members of our company are using this solution. We have approximately 350 members who use Microsoft 365 Business.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.

Which solution did I use previously and why did I switch?

We are in the training phases with Microsoft Azure and Amazon AWS. We have not deployed these solutions in our environment.

How was the initial setup?

The installation is straightforward. You don't need a technical team to install it.

What's my experience with pricing, setup cost, and licensing?

The price for the license is always expensive. We need to bring it down.

The licensing fees are paid yearly.

What other advice do I have?

For sure, I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1542351 - PeerSpot reviewer
General Manager - Kuwait at a computer software company with 201-500 employees
Real User
Good collaboration and content management features, with helpful technical support
Pros and Cons
  • "There are good storage features, collaboration features, and video call conferencing features."
  • "At times, the OneDrive lags, so the performance can be improved."

What is our primary use case?

We are a system integrator and we have been working with Microsoft products for twenty years. We use their technology to build solutions for our clients.

Some of the popular use cases involve Exchange, OneDrive, Sharepoint, and Teams.

What is most valuable?

The most valuable features are for content collaboration and content management.

There are good storage features, collaboration features, and video call conferencing features.

The user interface is good.

What needs improvement?

At times, the OneDrive lags, so the performance can be improved.

I would like to see faster data synchronization with OneDrive.

What do I think about the stability of the solution?

The product overall is stable.

What do I think about the scalability of the solution?

Microsoft Business 365 is a scalable product and we have approximately 250 users.

How are customer service and technical support?

The technical support is good.

What about the implementation team?

As a Microsoft Partner, we provide support for our clients.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1392414 - PeerSpot reviewer
Assistant Vice President at a financial services firm with 501-1,000 employees
Real User
Easy to use, but the mailbox functionality is heavy and should be improved
Pros and Cons
  • "Some of the functionality is very easy to use."
  • "Attaching documents to email is a process that needs to be simplified."

What is our primary use case?

We use this product for our office administration and communication tasks.

What is most valuable?

Some of the functionality is very easy to use.

What needs improvement?

There are some functions that need to be improved.

The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.

For how long have I used the solution?

I have been using Microsoft 365 Business for between four and five years.

What do I think about the scalability of the solution?

It is used by the entire organization and we plan to continue using it.

How are customer service and technical support?

I have not been in contact with support for this product.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise license.

What other advice do I have?

The suitability of this product depends on the use case and the environment. Based on these things, I would recommend it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer861231 - PeerSpot reviewer
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees
Real User
Easy to use, scalable, and easy to install
Pros and Cons
  • "It's easy to use."
  • "The stability needs to be improved."

What is our primary use case?

We are resellers and we recommend and sell solutions such as this to our clients.

I also use it for my work.

What is most valuable?

It's easy to use.

What needs improvement?

The stability needs to be improved. It is not sufficient for my purposes.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

We are using the latest version.

What do I think about the stability of the solution?

It's not stable, but it's okay.

Stability could be improved. I'm always lagging.

What do I think about the scalability of the solution?

It's a scalable solution. We have 100 users in our organization.

We plan to increase our usage.

How are customer service and technical support?

We are the SI team, we manage it ourselves.

How was the initial setup?

The initial setup was straightforward.

It was easy, and it only took two minutes.

What about the implementation team?

I completed the implementation myself.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1474251 - PeerSpot reviewer
Vice President at a tech services company with 51-200 employees
Real User
Good calendar integration and it meets all of my requirements, but it should be more secure
Pros and Cons
  • "This is a good product that meets all of my requirements."
  • "Office 365 could be more secure."

What is our primary use case?

We are primarily using it for multiple things, including setting up meetings and calendar integration. 

What is most valuable?

This is a good product that meets all of my requirements.

What needs improvement?

Office 365 could be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years. I joined my current company about two months ago, and have been using it here since that time.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Office 365 is scalable. We have more than 2,000 users.

How are customer service and technical support?

I have not needed to contact the technical support from Microsoft.

How was the initial setup?

When I was given my laptop, this solution was pre-configured.

What about the implementation team?

Our in-house IT team is responsible for deployment and maintenance.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1482141 - PeerSpot reviewer
Strategic Market Development Sr. Manager at a pharma/biotech company with 201-500 employees
Real User
Stable and easy to install
Pros and Cons
  • "It's flexible and easy to use."
  • "I would like to see cheaper licensing fees."

What is our primary use case?

We are using email and other office systems.

What needs improvement?

I would like to see cheaper licensing fees.

For how long have I used the solution?

I have been using Microsoft 365 Business for several years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have only contacted technical support a few times. Lately we not satisfied with the support.

How was the initial setup?

The initial setup was straightforward. It was easy to install.

We have a team of three technicians to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution.

What other advice do I have?

I can recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user