Try our new research platform with insights from 80,000+ expert users
Director, Middle East, East India & SAARC at DMX Technologies
Real User
A perfect solution with good reliability, stability, and security features to secure our data
Pros and Cons
  • "It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure. Its availability is very valuable. It is always up, and we've never faced a downtime with it until now."
  • "Its price could be better."

What is most valuable?

It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure. 

Its availability is very valuable. It is always up, and we've never faced a downtime with it until now.

What needs improvement?

Its price could be better.

For how long have I used the solution?

I have been using this solution for more than three years.

What do I think about the stability of the solution?

It is pretty stable.

Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is pretty scalable. Currently, we have around 70 users. We plan to keep using this solution and increase its usage in the coming few months. 

How are customer service and support?

Their technical support is good. We never had any challenge with Microsoft support. They have been very prompt when we needed help.

Which solution did I use previously and why did I switch?

We had an open-source mailbox. We are primarily looking at Exchange, but because we have a small IT team, we wanted something that can be easily managed. We came across Microsoft 365. Because it is on the cloud, it takes away the management headache.

How was the initial setup?

Its setup was pretty fast. You need just one person for its deployment.

What's my experience with pricing, setup cost, and licensing?

It is slightly expensive, but it doesn't have any hidden costs. You know what you're going to spend, and you get a decent ROI on it. 

It has subscription-based licensing. It helps you to figure out the amount of money that you would spend based on how many mailboxes you would require in a year, which makes it better as compared to a mail server for which you need to consider the licensing cost and the maintenance cost.

What other advice do I have?

I would absolutely recommend this solution. We plan to keep using this solution, and we are going to buy new licenses soon. It has a lot of automatic upgrades, and they keep on coming up with security fixes and interesting features. There were a couple of features that were not available when we bought it, but over a period of time, they have included all those features in it.

I would rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1374315 - PeerSpot reviewer
Manager, IT Special Projects at a consultancy with 51-200 employees
Real User
Very stable, easy to access, and has a pretty simple set up
Pros and Cons
  • "It's great that one user can log onto many different devices."
  • "The solution's ability to scale could be improved."

What is our primary use case?

We primarily use the solution for mobile device management, among other things. We use the Suite, Sharepoint and Microsoft Exchange. We use Mircosoft for everything.

What is most valuable?

We use Sharepoint a lot. It's excellent. 

The fact that it's on the cloud is helpful. It gives us great access.

We use the databases within Microsoft to run our applications, and it's excellent for that.

It's great that one user can log onto many different devices.

What needs improvement?

The licensing could be a lot easier. Right now it's complicated. The process has changed in that the user-mode of licensing is not very easy to manage.

The solution's ability to scale could be improved.

For how long have I used the solution?

I've been using the solution for three years now.

What do I think about the stability of the solution?

The solution is relatively stable. We haven't had issues with bugs or glitches. The solution doesn't seem to crash or freeze. It's been good to us so far.

What do I think about the scalability of the solution?

We have about 250 users on the solution right now.

The scalability is limited on the solution. It requires a bit of administration. For example, when the solution reaches a certain number of the records, you have to delete a number of them so that you can continue to use it. There should be more capacity.

How are customer service and technical support?

I've been in touch with technical support in the past, however, not directly. We do it through a partner. I wouldn't be able to speak to the quality of their service as it's always been handled through a third party.

Which solution did I use previously and why did I switch?

We did use a different solution, however, we were in the market for something new in 2016, and that's when we made the switch. Microsoft came and did a pretty good sales pitch. They sold us on their product. We clearly saw the cost-benefit of the product and we switched over.

How was the initial setup?

The solution is pretty straightforward. We actually had a lot of assistance from Microsoft to implement the product. They assisted us and were instrumental in guiding us through the process.

The deployment took about one week or so.

There isn't too much maintenance required for the solution once it's set up. It's done in collaboration with a few outside entities. We have people in the company who are familiar with programming and all that who handle most of the maintenance, and then we have vendors who also come in as necessary. Microsoft helps too.

What about the implementation team?

Microsoft ended up assisting us directly with the initial implementation. We had some help with integrators.

What's my experience with pricing, setup cost, and licensing?

The cost the impact is low for us due to the fact that we now pay annually instead of having the same license. We've saved a bit of money, switching over to Microsoft.

I'm not sure of the exact pricing, as my colleague handled the payments.

However, I do know the licensing process is a bit complex and could be simplified.

What other advice do I have?

We're just a customer. We don't have a business relationship with Microsoft.

We're working on the latest version of the solution. We get the latest version each time it comes out.

Overall, I'd recommend the solution. It's been very good to us so far and we like the way it functions.

I'd rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
reviewer2232822 - PeerSpot reviewer
Solutions Architect at a computer software company with 201-500 employees
MSP
Top 20
Stable program with an easy initial setup process
Pros and Cons
  • "Microsoft 365 Business's most important feature is mobility."
  • "The program's UI could be faster."

What is most valuable?

Microsoft 365 Business's most important feature is mobility. I have the application on my system and many other devices.

What needs improvement?

The program's UI could be faster. Additionally, more customization and cheaper pricing would be good.

For how long have I used the solution?

I have used the latest version of Microsoft 365 Business for over three years.

What do I think about the stability of the solution?

I rate the stability of the program a nine out of ten.

What do I think about the scalability of the solution?

I rate the scalability of the program an eight out of ten. There are approximately 100 users in our organization.

Which solution did I use previously and why did I switch?

Previously, we used Google Workspace but switched to Microsoft 365 Business because our users were more comfortable with the program.

How was the initial setup?

The initial setup was straightforward. I rate the process a ten out of ten. It is deployed on-premises and on the cloud in our organization. The deployment process took around three months. We required two people for the implementation.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing of the program a seven out of ten.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer903033 - PeerSpot reviewer
Marketing & Sales Services at a pharma/biotech company with 201-500 employees
Real User
A flexible solution which is stable, scalable and boasts good tech support and easy installation
Pros and Cons
  • "I consider the installation to have been very easy."
  • "The solution should have better integration with other platforms."

What is our primary use case?

The solution can be used for everything, including shared point outlook and recommendations teams. 

What is most valuable?

The solution's best feature is its flexibility.

What needs improvement?

The solution should have better integration with other platforms.

We are making a huge financial investment in processing that system and in finding the right software solution. We are trying to optimize this process and to find the ideal solution for  integrating our Microsoft software with the rest of our processing systems

For how long have I used the solution?

I have been working with Microsoft 365 Business for five or six months, although I believe that my company, in which I am new, has been doing so for five or ten years. 

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

The solution is definitely scalable. 

How are customer service and support?

Tech support is fine.

When I encounter a problem, I get in touch with the IT department and they resolve it for me. As such, I do not have a clear picture of the response time. I can say that Microsoft's response time is very fast. 

How was the initial setup?

I consider the installation to have been very easy. 

It took 30 minutes per day. 

What about the implementation team?

The installation can be done on one's own. 

When it comes to the deployment and maintenance of the solution, we are talking about a big organization. As such, we have 40 people in management roles, 20 in engineering and several workers in the production department who use the solution.

What's my experience with pricing, setup cost, and licensing?

The licensing of the solution is monthly.

What other advice do I have?

While I don't have a clear picture of the financial outlay we are making for this kind of software, I believe that it can cover everything, including the processing of that system and that which relates to our CAC customers. All things considered, the software can support all of our use needs during our work time. 

We will certainly continue to use the solution.

I would absolutely recommend the solution to others. It is easy to use, which is its greatest feature. 

There are around 1,000 customers making use of the solution in our organization.

I would estimate that 90 percent of our workforce makes use of the solution.

I, for sure, have plans to continue using the solution. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
Easy to use, good user interface, and helpful support
Pros and Cons
  • "Microsoft 365 Business applications are very used to use and have a good interface."

    What is our primary use case?

    We use Microsoft 365 Business for documentation, Teams, OneDrive, and Exchange Online.

    What is most valuable?

    Microsoft 365 Business applications are very used to use and have a good interface.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately five years.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 100 users using the solution.

    How are customer service and support?

    We have a contract with Microsoft for support, we can open a support ticket and they will contact us within two hours by phone or email. The time frame for a resolution can depend on the issue we are facing. They have been very helpful.

    How was the initial setup?

    Microsoft 365 Business is easy to implement. It takes approximately one hour to complete.

    What about the implementation team?

    For the deployment and maintenance of the solution, we have a team of three or four technicians and one manager.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be reduced, it is expensive. We recommend customers purchase annual subscriptions because they receive a discount of two free months.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    IT Senior Application Architect at a transportation company with 1,001-5,000 employees
    Real User
    Stable, easy to set up, but the interface is not user-friendly
    Pros and Cons
    • "Microsoft 365 Business is a fairly stable product."
    • "From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use."

    What is our primary use case?

    This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.

    What needs improvement?

    From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.

    For how long have I used the solution?

    I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years.

    We are using the latest version.

    What do I think about the stability of the solution?

    Microsoft 365 Business is a fairly stable product.

    What do I think about the scalability of the solution?

    We have more than 1,000 users in our organization.

    How are customer service and support?

    I personally have not contacted technical support.

    Which solution did I use previously and why did I switch?

    We are currently experimenting with Power BI.

    How was the initial setup?

    The initial setup is pretty straightforward. There were no difficulties with the installation.

    Because it is a cloud-based solution, there is no installation required. You simply follow the steps online.

    What's my experience with pricing, setup cost, and licensing?

    It's getting to be expensive.

    Licensing fees are paid on a yearly basis.

    What other advice do I have?

    I would recommend this solution to others who are interested in using it.

    I would rate Microsoft 365 Business a six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1624278 - PeerSpot reviewer
    Investment Professional at a venture capital & private equity firm with 11-50 employees
    Real User
    Great features, particularly SharePoint which enables collaboration
    Pros and Cons
    • "It's great that many people can collaborate together at the same time."
    • "Excel is sometimes slow, particularly when working with large files."

    What is our primary use case?

    The main features I use are PowerPoint, SharePoint and Word. We have around 20 users in the company and we are customers of Microsoft.

    What is most valuable?

    SharePoint is probably the most valuable feature for me. It's great that many people can collaborate together at the same time.

    What needs improvement?

    I find that sometimes Excel is slow, particularly when working with large files. 

    For how long have I used the solution?

    I've been using this solution for one year. 

    What's my experience with pricing, setup cost, and licensing?

    We pay an annual license fee. 

    What other advice do I have?

    I rate this solution eight out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1658844 - PeerSpot reviewer
    Quadria Rouen Agency Director at a computer software company with 201-500 employees
    Real User
    Highly scalable, reliable, and beneficial collaboration
    Pros and Cons
    • "The collaboration is very good."
    • "The integration is good but could be better."

    What is our primary use case?

    We are using Microsoft 365 Business for our organization's productivity. We use many of the applications in the package, such as Outlook, Excel, and Word. Additionally, we use it for collaboration.

    What is most valuable?

    The collaboration is very good.

    What needs improvement?

    The integration is good but could be better.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Microsoft 365 Business is scalable.

    We have approximately 6,000 users using this solution.

    How are customer service and technical support?

    The support from Microsoft has not been very good in my experience and it is expensive.

    How was the initial setup?

    The installation is not very easy.

    What's my experience with pricing, setup cost, and licensing?

    We are on a monthly subscription for the use of Microsoft 365 Business. There is an additional fee for support.

    What other advice do I have?

    I rate Microsoft 365 Business an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
    PeerSpot user