Microsoft 365 Business Reviews

I primarily use the solution for email.

The solution's dashboard is its most valuable aspect. 

The product is very user-friendly in general. It's not complicated to use. They've made everything very easy and intuitive.

The product is very direct. Having the application on the phone, downloading it to your mobile device, makes it also easier to connect to your email, to receive an email, and of course, send emails. Since it's on your device, you can use it remotely and have access to everything you need.

The product is very secure. It's safe to use and Microsoft offers good security to protect its users.

The stability of the product is excellent.

You can scale the solution if you need to.

The initial setup is not a complicated process. The cloud makes it very easy.

The pricing of the solution could be better. They should work to make the costs more competitive.

In the off-chance there is a shutdown, it would be ideal if Microsoft provided some sort of alternative in order for businesses to keep functioning while the situation is dealt with. Even if it is down for ten minutes across an organization, it could prove costly.

I'm not sure how long I've been using the solution. IT had it installed on my device. I've likely been using the solution for one year.

The product is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable.

The solution scales well. Of course, you can add more users whenever you need to. For example, if someone has an account, you can just add new users to it. If you are a company of 50, you may originally purchase 50 licenses. However, if you add 10 more employees, you can buy additional, licenses for 10 people. It's very easy to expand.

Currently, we have about 50 users, more or less, in our organization.

I've used Gmail in the past, however, I find the Microsoft product to be much more refined.

The initial installation is not complicated. It's in the cloud, and therefore, it's mainly, for example, just creating a user account. On one side, the account is created, then the order is just to add in user information. That's it. There's nothing to install. It's more like creating accounts for the users. Automatically, they will receive an email to alert them an account has been created for them. After that, they can start using it.

It wouldn't take more than a day to finish setting everything up.

You only need one person to deploy the solution.

The maintenance is minimal. You would only need about one person to manage it.

The solution could be cheaper and more reasonably priced.

We pay for our licenses on a yearly basis.

I'm an end-user of the product. I don't have a business relationship with Microsoft.

I'm using the latest version of the solution.

I would recommend that everyone downloads the mobile application, as it makes it so easy to access and use.

Interestingly, for one of my customers it is a hybrid model. With several others, it's on-premise and some of them are moving towards cloud only.

The feature that I have found most valuable is the ability to work everywhere on every kind of device, because I'm a Mac addict and actually it's quite good on the Mac.

In terms of what could be improved, sometimes it is quite hard to get a grasp on what features are going to be available at what time. For instance, we had to wait for a very long time on the breakout rules in Teams. There is a roadmap and there are also some blog posts, but you never know when you're going to get it. So it would be preferable to get it more in advance.

Because it is such a large suite of applications, it would be beneficial to have less overlap. So for instance, you have the Power Platform and you have all kinds of applications that you can use. But there's also the Teams Platform, which has an overlap with Kaizala, and Kaizala is not developed anymore. So that would be something to think about.

The other feature that could be improved is the management of the Waffle, the start menu of Office 365. It is quite limited in how you can manage that menu. Some of my customers want to use it as a portal from a SharePoint perspective and they want to have some application files in there. They don't want the whole feature set. Waffle management could be better.

I have been using Microsoft 365 Business for about five or six years. I only started my company last February, so from my company perspective, it's only been a year. But I do have experience with Office 365 for many years now.

In terms of stability, I haven't found any limitations, accept at the beginning of the COVID-19 period. Initiation of OneDrive and SharePoint was kind of tardy because of the massive use of Teams at that moment. So Microsoft kind of scaled down and that was noticeable, but that's basically it and it was fixed.

I was in contact with technical support because my hosting provider could not find the problem. Microsoft contacted me directly within a matter of one hour or so, the issue was detected and it was solved within the next hour. So that was okay.

I am absolutely satisfied with Microsoft technical support.

The initial setup is very straightforward.

It is a fair price but sometimes the licensing can be quite complex. In that case you have to fly in a license expert, but I think for small businesses it's very cost efficient. It would be beneficial if was be a non-profit license model for healthcare organizations. In this case, they tend to just use a limited amount of functionality in the Microsoft 365 because of the pricing.

My advice to anyone considering Business 365 is to go use it. It is a brilliant service delivery solution for small businesses as well as for larger businesses that don't want to be responsible anymore for their on-premise environment because if that should fail there is a loss of information and a loss of productivity, which they cannot afford. 

On a scale of one to ten, I would give Microsoft 365 Business an eight.

The primary use case of this solution is to design our product in Azure on the Cloud.

Microsoft 365 Business is easy to use, everything is clear, it has good support, and it integrates well with other solutions.

Everything is easy with Microsoft.

Security could be improved. 

The user interface is good, I don't have any issues with it but everything could always be better.

I have been using Microsoft 365 Business for approximately four years.

This product is very stable.

The scalability of this product is good. We have 150 users.

I am very satisfied with technical support, and if we have any problems then we open a case. You will have direct assistance from technical support.

Access is available directly in a portal to open a key, or we can contact directly via telephone and we can track the numbers.

For me, the initial setup was easy.

We have a team of 12 to maintain this solution, and level one and two security in our networking.

I would recommend Microsoft 365 Business to others.

I would rate this solution a nine out of ten.

We use the cloud deployment model. We use it internally here for our business software for our office software and for our computers. We also use it for mailboxes, SharePoint, and OneDrive, all of the platforms.

The Office software is the most valuable aspect of this solution. 

The flexibility of having a subscription for the Office software, rather than having any upfront costs is the best part of this solution.

The ability to add or remove licenses at the drop of a hat when someone new starts or leaves the business is another valuable feature. 

It would be better if it was cheaper. 

There are various things that you need to use PowerShell to do. That would be good. You could do them through the management portal, rather than through PowerShell. That's the biggest improvement I would like to see.

It seems pretty stable. There are issues with it every now and again but it seems to be on the whole, pretty stable.

My company has ten users.

Sometimes technical support is great, sometimes it is terrible. It really depends on what you've actually logged with them and who at Microsoft is dealing with it. It is a really mixed experience.

A negative experience we have had with them is when we arranged times for them to call us back and they just didn't call and we called back the following day but they just don't keep appointments.

I would say on the whole they are good. The majority are good. They can be quite flaky. It depends on who you're speaking to. Some of them are brilliant, some of them don't even know what they're doing.

We previously used an on-prem Microsoft solution. It was all Microsoft products but it was not Office 365, it was on-premises.

Because we are an IT company the initial setup was very straightforward. We are all technical here.

The setup is not just a one-off job, it is an ongoing thing. People come and go so you add and remove people all the time.

We deployed it on our own. We are an IT company and provide IT services to other companies. One staff is enough to deploy it on their own. We deploy for smaller businesses.

We are Microsoft partners so it doesn't cost us anything. 

My advice would be to make sure to find everything out before you start appointments. Make sure you know who is getting what and what sort of licenses you need. Be well-prepped before you start.

Be sure you know what licenses you have and the license management. Make sure that you know what you are doing without a fuss because if you make a mistake with that, then you can potentially make a bit of a mess of things.

I would rate it an eight out of ten. 

We're a small startup company and an IT solution reseller in Dubai. I'm the operations manager.

The good thing about 365 is the accessibility and file storage. Compared to the desktop of the old Office application, 365 has total flexibility and accessibility from anywhere. It's easy to use.

These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee. 

I've been using this solution for four years. 

The solution is stable. 

The solution is scalable. 

The company hasn't needed technical support but we contacted them for one of our clients when they needed an upgrade. There were no issues. 

There are five people in the company using 365 and the initial setup was very straightforward.

We're very used to Microsoft products and they're part of our daily activities. I'm sure our usage will increase. 

I rate this solution nine out of 10. 

As the solution is cloud-based, we are using the latest version. 

The solution is very useful. We typically use it for Microsoft Outlook and Word. 

The solution is stable and easy to use. 

The solution could have better integration with other applications. 

I have been using Microsoft 365 Business for two years.

The solution is stable. 

I have never had occasion to contact tech support. 

The solution was easy to install. 

The installation process took around a half-an-hour.

One can handle the installation on his own. 

While I do not know the exact size of the technical team involved in the deployment and maintenance process, I believe it to consist of around five people. 

I cannot comment on the pricing, as I am not involved in it. 

I am happy with the product at the moment.

I believe there are 350 users making use of the solution at the moment. 

I would recommend the solution to others. 

I rate Microsoft 365 Business as a nine out of ten. 

Microsoft 365 can be useful for SharePoint, our personal documents, and Outlook, among other applications.

The on-prem version is better. I prefer to work directly on my laptop.

The installation process is straightforward. 

I do not like Outlook. They should be able to build something better.

The product could be more stable and the performance could be better.

The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.

We just started using this solution. It hasn't been that long yet. It's been a few weeks, or maybe a month so far.

The stability is okay. It could use some improvement. Especially in Outlook. The performance is poor when it comes to the cloud version. I do not like it.

We have about 160,000 users on the solution at this time. 

I've never contacted technical support. I cannot speak to how helpful or responsive they would be as I have no experience dealing with them directly.

We did not use a different solution. We simply used the previous iteration of Microsoft.

The installation is pretty simple. The solution simply runs in the background, and therefore, there's not much needed for a setup.

In my organization, I'm not sure how many people actually handle deployment or maintenance.

I can handle the setup process myself. I did not need the assistance of an integrator or consultant. 

I don't handle any licensing or payments related to the solution. I can't speak to how much the solution costs the organization or how often we pay for licenses (whether it is monthly or yearly).

Since we are using the cloud-based version of the solution, we're likely always on the latest iteration. It's probably up-to-date.

I'm not a big fan of the solution, especially the cloud offering. I prefer when it is on my laptop. I do not like working on the cloud. The version just isn't as good. For that reason, I would rate the solution at a four out of ten.

I'd recommend the solution as it's really the only solution on the market.

We are using it quite a lot—somewhere around maybe 2,000 users. We use it in our company for cloud-based document solutions, like Outlook and Sharepoint. 

It is very good to use directly and it is a safe tool. You don't need to worry about data security or the loss of data.

It is secure, they could always add more security. People worry about storing confidential documents or sensitive company documents in the cloud. But scenarios are changing now. Companies are gaining more trust on that level.

I have been using Microsoft 365 Business for five or six years.

It all depends on the internet connection. That is the major thing. If the internet connection is good, then it is stable.

If the internet is stable, then it's fine.

Tech support is not that feasible. The Microsoft team is not easily accessible. 

The installation is straightforward. Sometimes, you will get online instances of 365 that cost you because they are running on the cloud in some other area and you only have a license to one. It will get ahold of your license and then take it as the prescribed license.

One of our engineers will be the point person for implementing that. Then small client installation is handed over to the local guy who is over there on the premises.

We will hand over the portal to these people and they will manage the licensing. We are not involved much on that end. There are some partners for us that we used to buy and we used to order from there. Our sales team handles that.

I would rate it 8.5 out of 10.