We use the solution throughout the company for business purposes. We use a variety of its applications.
General Manager at a marketing services firm with 1-10 employees
User-friendly with a simple setup and good stability
Pros and Cons
- "The solution has pretty good security baked in."
- "It would be ideal if the solution offered a free version. Currently, there are only paid options available."
What is our primary use case?
What is most valuable?
The solution is very stable. The performance, overall, is quite good.
The scalability, overall, has been very good.
We have found Microsoft 365 Business to be very user-friendly. It's easy to navigate.
The initial setup is simple and straightforward. It's not too hard to set it up yourself.
Overall the product meets our needs.
The solution has pretty good security baked in.
Microsoft has pretty good technical support on offer. They are helpful.
What needs improvement?
Overall, I can't recall feeling any features were missing. The solution meets our needs. There isn't anything that is lacking.
It would be ideal if the solution offered a free version. Currently, there are only paid options available.
For how long have I used the solution?
I've been using the solution for about three years at this point. It's been almost that long at least.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product is reliable. It offers good performance. We've found it to be quite stable. It doesn't have bugs or glitches. It doesn't crash or freeze at all. It's great.
What do I think about the scalability of the solution?
We have found that Microsoft 365 Business scales very well. If a company needs to expand it, it can do so easily.
Currently, we have about 50 people on the solution.
We do plan to continue to use the solution. We have not plans to change.
How are customer service and support?
Technical support has been very good. They are knowledgeable and responsive. We have been satisfied with the level of service we receive.
Which solution did I use previously and why did I switch?
We did not previously use another solution. We've always only used Microsoft 365 Business.
How was the initial setup?
The initial setup was not complex. It was very straightforward. Due to its relative ease of use, the initial setup was easy. A company shouldn't have any issues with it.
While I cannot recall the exact amount of time it took to deploy the solution, I can say that it was very fast. It doesn't take long.
The maintenance is pretty basic. You don't need a large amount of staff to watch over it.
What about the implementation team?
I handled the implementation myself. I did not need the assistance of an integrator or consultant. It's easy to do on your own.
What's my experience with pricing, setup cost, and licensing?
We pay a licensing fee. I can't say if it is expensive or not as I've never looked at other products to compare services and pricing.
Which other solutions did I evaluate?
We've never compared the solution to another product.
What other advice do I have?
We are using the latest version of the solution. I'm not sure of the exact version number.
I would rate the solution at a nine out of ten. So far, it's met our needs. I have no complaints. I'm very happy with it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at Atelier Visual C.A
We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.
What is our primary use case?
It is an indispensable tool in the planning of architectural projects, it allows us to organize and manage the stages of the project, process metric calculations and gives vivid memories of the work. Having all the office tools integrated and online facilitates us to share and edit the information from different equipment and devices.
How has it helped my organization?
- It is effortless to implement which ensures the whole team can handle the tools without problem, both the most used, like Word and Excel to make simple documents, and others like PowerPoint for the presentation of architectural projects to customers.
- It also supports using Skype for remote meetings without major problems, asides being able to support cloud storage which is very useful.
What is most valuable?
- From my personal use, I have found using OneNote indispensable, very often I use it during the day for important reminders and scheduled tasks. Its latest versions have greatly improved its efficiency and usefulness at the fact of being able to insert images into the notes.
- Skype is also very useful for making video calls to architects who are on site for urgent adjustments.
What needs improvement?
- I am very disappointed that this version does not include the Microsoft Project tool, which is essential in our area of work to plan projects.
- Outlook has always left me unhappy with its interfaces, although it has improved in its latest updates.
For how long have I used the solution?
Less than one year.
How are customer service and technical support?
We have not experienced major problems with the program, some of the errors were solved using tutorials in the network.
Which solution did I use previously and why did I switch?
We used the traditional desktop version but decided to change to the Microsoft 365 Business version since it offers the opportunity to work online and share the information efficiently, which is much more useful.
How was the initial setup?
It was really simple.
What about the implementation team?
It was implemented internally in the project planning department.
What's my experience with pricing, setup cost, and licensing?
It is a reasonable and acceptable value for the utility and functions that it incorporates.
Which other solutions did I evaluate?
We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.
What other advice do I have?
It is advisable to have a basic knowledge of traditional office tools to be able to get the most out of it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
IT Senior Application Architect at a transportation company with 1,001-5,000 employees
Stable, easy to set up, but the interface is not user-friendly
Pros and Cons
- "Microsoft 365 Business is a fairly stable product."
- "From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use."
What is our primary use case?
This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.
What needs improvement?
From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.
For how long have I used the solution?
I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a fairly stable product.
What do I think about the scalability of the solution?
We have more than 1,000 users in our organization.
How are customer service and support?
I personally have not contacted technical support.
Which solution did I use previously and why did I switch?
We are currently experimenting with Power BI.
How was the initial setup?
The initial setup is pretty straightforward. There were no difficulties with the installation.
Because it is a cloud-based solution, there is no installation required. You simply follow the steps online.
What's my experience with pricing, setup cost, and licensing?
It's getting to be expensive.
Licensing fees are paid on a yearly basis.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Microsoft 365 Business a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder and Managing Director at Analytic Brains Technologies Private Limited
It's very user-friendly
Pros and Cons
- "It's very user-friendly."
- "Microsoft 365 could be less expensive."
What is our primary use case?
We're an organization with about 30 employees and we use Microsoft 365 for some who are working remotely to provide them with Microsoft Word, Outlook, SharePoint, etc.
What is most valuable?
The most valuable thing about Microsoft 365 is its ease of use. It's very user-friendly.
For how long have I used the solution?
We've been using Microsoft 365 for about a year and a half.
What do I think about the stability of the solution?
We have not had any problems with stability. It depends on the features you use. The Microsoft 365 products like Microsoft Word or Outlook have a lot of features, but users really only use about 10% or 20% of the features at any given time.
What do I think about the scalability of the solution?
We haven't used 365 at the kind of volume to really find out whether it's scalable or not.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 could be less expensive.
What other advice do I have?
I would rate Microsoft 365 eight out of 10 and recommend it to other businesses if they're willing to pay the cost.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive Director Finance & Strategy at a consultancy with 51-200 employees
Scales well, is stable, feature-rich, and is easy to install
Pros and Cons
- "I like the flexibility of Microsoft 365 Business."
- "Pricing could always be cheaper."
What is our primary use case?
I use Microsoft 365 Business for office communications.
What is most valuable?
I like the flexibility of Microsoft 365 Business.
It integrates well.
I am happy with the features Microsoft 365 Business offers.
I am happy with this solution, I don't need anything more and it meets my requirements.
It's good.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
We are using the latest version.
What do I think about the stability of the solution?
We have no issues with the stability of the Microsoft 365 Business.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable product.
In our organization, we have 35 users who use this solution.
How was the initial setup?
The initial setup of Microsoft 365 Business is straightforward.
It only took one hour to complete the installation.
We have one manager to deploy and maintain this solution.
What about the implementation team?
I did not use the help of an integrator. I was able to complete the installation myself.
What's my experience with pricing, setup cost, and licensing?
Pricing could always be cheaper.
Our fees are paid monthly.
Which other solutions did I evaluate?
We did not evaluate any other solutions.
What other advice do I have?
I would recommend this solution for others who are interested in using it.
I would rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Advanced Technology Executive at a computer software company with 1,001-5,000 employees
Excellent dictation is one of many valuable features
Pros and Cons
- "Recording is a major feature for us. Dictation is huge. I use that on client calls when the client is speaking."
- "Outlook should tie into a backend database and everything should be done in the Outlook screen."
What is our primary use case?
My use case is internally, as a seller communicating with my fellow colleagues. We use the OneNote package for Windows 10 to share internal knowledge. That gets used every day, all day. We use Microsoft Dynamics as our CRM, and we have done something really wonderful and are able to have them all talk to each other. We put in an account code in one area and it is documented in many different areas.
What is most valuable?
There are a couple features that I have found most valuable. Recording is a major feature for us, at least internally. It took a lot of conversations and I can't type that fast. We are able to capture and then go back and repeat. Dictation is huge. I use that on client calls when the client is speaking, I can give you a play-by-play of that conversation, with their permission, of course. Then the obvious features, Outlook and email are just spot on. I never have any glitches there. It's sent and received within the timeline of five seconds and life is good.
What needs improvement?
In terms of what could be improved, it has always been my question why can't we just have one solution? Everything is an add on. You've got Microsoft Office or Microsoft Business, and I think Outlook should be the primary. I think Outlook should tie into a backend database and everything should be done in the Outlook screen. When I take notes, go to the conversation with the client or my client folder, and I've got a notepad in there as I'm documenting notes, anybody in the company should see it. I should not have to then cut and paste my notes and put them into CRM or Dynamics, things of that nature. As an operation tool, there should be just one central place. I don't care where it goes from there, but my boss can then go right to Outlook and click on my customer folder and see exactly what's been happening.
What do I think about the stability of the solution?
Microsoft 365 Business has been very steady. One of my pet peeves would probably be that as you get over 15 megs in communication between your clients, it does tend to bottleneck a little bit.
What do I think about the scalability of the solution?
I wouldn't be able to talk to scalability because I work on it as a single user, but I would say that if you and I are communicating back and forth via email and by day five, we've already got five megs of communication going on between us because you've got signatures with pictures and I've got signatures with pictures and it's chewing up tremendous amounts of space. Then it kills the bandwidth. My thought would be, why can't Microsoft Office be as smart as saying, this logo has been represented seven times already in this communication chain, let's just keep the most recent. That would be great. Then as you're sending around version control for documents and you have version two on Monday and you're up to version eight by Thursday, all those versions are still stuck in the email. Why can't Microsoft be smart enough to say, would you like to keep all the previous versions, yes or no? It could eliminate that bottleneck and be a little bit more productive.
How are customer service and technical support?
I have to give support a grade 100. When you call Microsoft, you actually get a Zones employee that says, "Hello, you've reached Microsoft's concierge desk." They outsource that to us. I have to say 100 perfect, they were great.
How was the initial setup?
The initial setup is a one button set up.
What other advice do I have?
I just came from IBM before I rejoined Zones. They are still on Lotus notes there. I would say Microsoft is always on the cutting edge and I feel every time when I come back to Microsoft, Outlook and all the other tool sets engaged in there, that it has always been a better experience. Absolutely.
On a scale of one to ten, I would probably give Microsoft 365 Business an 8, just because of those things that we spoke about. I spend a lot of hours a week cutting and pasting, when I think it should all be connected somehow.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PMO at a consultancy with 10,001+ employees
Intuitive, easy to use, and simple to setup
Pros and Cons
- "The initial setup is easy to implement and deploy."
- "There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent."
What is our primary use case?
I use a variety of different applications within the solution. For example, I use Outlook, Teams, and SharePoint.
What is most valuable?
The solution is really very easy to use. You don't need any real training to know how to use it. It's intuitive and what you don't know, you can search everything yourself.
If you have a little bit of experience in older versions, you can easily catch up. The user interface is great.
The initial setup is easy to implement and deploy.
The pricing seems to be reasonable.
What needs improvement?
There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent. Many users aren't too sure of the difference between many Microsoft tools or how to use them together.
While the many tools on offer come as one package, the manager who deployed everything doesn't really know the differences or how to use each individual app correctly. This requires an internet search for demos that can lay out how best to use, for example, Sharepoint, or Teams.
There needs to be more documentation to make the usage clear. We need more transparency on things like in which conditions we can use Teams and how we can connect that app with Sharepoint, and things like that.
It's difficult, sometimes, when we deal with other teams or organizations that aren't using Microsoft Teams. When they don't have the same systems, it makes it difficult to communicate with everyone.
For how long have I used the solution?
I started using the solution six years ago. I've used it for a while. That said, my most recent company, deployed the solution two years ago.
What do I think about the scalability of the solution?
We have about 9,000 users on the solution currently.
How are customer service and technical support?
I cannot speak to how helpful or responsive Microsoft technical support is. I don't deal with them directly. We have support within our company that is dedicated to problem-solving. When we have any problems, we have communication lines within our company. I don't know how they communicate with Microsoft when they need to.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. We've always used Microsoft.
How was the initial setup?
The solution is pretty easy to install. We have an operations team that can handle it. My understanding is that the actual implementation and deployment did not take very long at all.
What about the implementation team?
We were able to handle it via our own internal teams. We didn't need an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the exact cost of the solution, however, the pricing seems to be fine.
What other advice do I have?
We're customers and end-users.
I'd rate the solution at a seven out of ten.
I would recommend the solution to other users and organizations. We've been pretty happy with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Director at a security firm with 51-200 employees
A perfect and feature-rich product with best technical support and straightforward installation
Pros and Cons
- "I like everything. For me, this is a perfect product. It is rich in terms of features, and new functionalities are available very often. It is super straightforward to install, and their technical support is the best that I've ever seen."
- "It could be cheaper, but I don't know if this is possible."
What is our primary use case?
We are using it for all products inside this package, such as online SharePoint, Microsoft Outlook, Excel, and Word.
What is most valuable?
I like everything. For me, this is a perfect product. It is rich in terms of features, and new functionalities are available very often.
It is super straightforward to install, and their technical support is the best that I've ever seen.
What needs improvement?
It could be cheaper, but I don't know if this is possible.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have around 70 users. In one company, we have around 20 users, and in another company, we have around 50 users. We will keep using this solution.
How are customer service and technical support?
Their technical support is very good. It is the best I've ever seen. I have not received such a level of support for any product that I have used in the past. Their response time is less than half an hour after the first call. Sometimes, I have received a call back in 10 minutes. Their knowledge and support are at a high-level.
How was the initial setup?
Its installation is super straightforward. The deployment duration depends on the number of users.
What about the implementation team?
I installed it myself.
What's my experience with pricing, setup cost, and licensing?
It could be cheaper. Its licensing is on a yearly basis.
Which other solutions did I evaluate?
We didn't evaluate other solutions.
What other advice do I have?
I would definitely recommend this solution to others. I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
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Updated: January 2025
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