Microsoft 365 Business Reviews

We primarily use the solution for cooperation between employees and core team operations. It's the most important use case for us.

We use it for data exchange and data storage under One Drive, for example.

The automation capabilities on offer are very good. With Power BI and Power Applications you can do a lot of our automation within IT. It makes everything much quicker.

The product allows for a good overview of our data.

The stability has been very good so far.

As a software as a service model, it is very easy to scale as required.

Technical support is quite helpful and very responsive.

The cost could be a bit better.

Policy integration could be improved in the current infrastructure and the current applications.

The initial setup is slightly complex.

There could be better integration capabilities. This could be simplified. There are lots of applications that could potentially be integrated if only the capabilities were there to do so.

In general, we don't feel that there are any missing features per se. They do have a very good offering of applications.

I've been using the solution for about three or so years. It's been a while at this point.

The solution has been very stable. We haven't had issues with bugs or glitches. I haven't found that it crashes or freezes. It's pretty reliable in terms of its performance.

We have about 8,000 users on the solution currently. It has been easy to scale for us. We haven't had any problems in that regard. If a company needs to expand it, it can do so with relative ease. It's a software as a service model, which makes it easy to scale up or down.

Technical support has been very good. They are very skillful people, and they really do try to help when you have queries. We've been very happy with the level of services we receive. They are very responsive. 

The initial setup was pretty complex. There were a lot of interfaces to have a look at, and a lot of people were involved. Each had its own ideas as to how to best handle things. To bring everyone together and focused on one point was a challenge.  

The deployment process took about a year.

The maintenance isn't too bad. There are just regular checkups needed here or there. It's not intensive.

We had assistance from the vendor. They were very helpful in terms of deploying the solution.

The pricing is average, however, every product is expensive. We'd like it to be less, of course.

There aren't operational costs over and above the licensing, however, there are a few costs here and there that are extra - such as implementation costs and some special requirement costs.

We are just a customer and an end-user. We don't have a business relationship with Microsoft.

We use universal updates. The solution is typically on the latest version. The cloud deployment is constantly automatically updated.

I would advise potential new users to prepare carefully on the business side. It's not just the technical implementation. It's how it will be used for business. There needs to be a plan in place. The most challenging part is simply making the business as a whole - including end-users - comfortable with the product. 

I would rate the solution at an eight out of ten.

We use the solution throughout the company for business purposes. We use a variety of its applications.

The solution is very stable. The performance, overall, is quite good.

The scalability, overall, has been very good.

We have found Microsoft 365 Business to be very user-friendly. It's easy to navigate.

The initial setup is simple and straightforward. It's not too hard to set it up yourself.

Overall the product meets our needs.

The solution has pretty good security baked in.

Microsoft has pretty good technical support on offer. They are helpful.

Overall, I can't recall feeling any features were missing. The solution meets our needs. There isn't anything that is lacking.

It would be ideal if the solution offered a free version. Currently, there are only paid options available.

I've been using the solution for about three years at this point. It's been almost that long at least.

The product is reliable. It offers good performance. We've found it to be quite stable. It doesn't have bugs or glitches. It doesn't crash or freeze at all. It's great.

We have found that Microsoft 365 Business scales very well. If a company needs to expand it, it can do so easily.

Currently, we have about 50 people on the solution.

We do plan to continue to use the solution. We have not plans to change.

Technical support has been very good. They are knowledgeable and responsive. We have been satisfied with the level of service we receive.

We did not previously use another solution. We've always only used Microsoft 365 Business.

The initial setup was not complex. It was very straightforward. Due to its relative ease of use, the initial setup was easy. A company shouldn't have any issues with it.

While I cannot recall the exact amount of time it took to deploy the solution, I can say that it was very fast. It doesn't take long.

The maintenance is pretty basic. You don't need a large amount of staff to watch over it.

I handled the implementation myself. I did not need the assistance of an integrator or consultant. It's easy to do on your own.

We pay a licensing fee. I can't say if it is expensive or not as I've never looked at other products to compare services and pricing.

We've never compared the solution to another product.

We are using the latest version of the solution. I'm not sure of the exact version number.

I would rate the solution at a nine out of ten. So far, it's met our needs. I have no complaints. I'm very happy with it.

It is an indispensable tool in the planning of architectural projects, it allows us to organize and manage the stages of the project, process metric calculations and gives vivid memories of the work. Having all the office tools integrated and online facilitates us to share and edit the information from different equipment and devices.

• It is effortless to implement which ensures the whole team can handle the tools without problem, both the most used, like Word and Excel to make simple documents, and others like PowerPoint for the presentation of architectural projects to customers.  
• It also supports using Skype for remote meetings without major problems, asides being able to support cloud storage which is very useful.

• From my personal use, I have found using OneNote indispensable, very often I use it during the day for important reminders and scheduled tasks. Its latest versions have greatly improved its efficiency and usefulness at the fact of being able to insert images into the notes.
• Skype is also very useful for making video calls to architects who are on site for urgent adjustments.

• I am very disappointed that this version does not include the Microsoft Project tool, which is essential in our area of ​​work to plan projects. 
• Outlook has always left me unhappy with its interfaces, although it has improved in its latest updates.

We have not experienced major problems with the program, some of the errors were solved using tutorials in the network.

We used the traditional desktop version but decided to change to the Microsoft 365 Business version since it offers the opportunity to work online and share the information efficiently, which is much more useful.

It was really simple.

It was implemented internally in the project planning department.

It is a reasonable and acceptable value for the utility and functions that it incorporates.

We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.

It is advisable to have a basic knowledge of traditional office tools to be able to get the most out of it.

This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.

From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.

I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years.

We are using the latest version.

Microsoft 365 Business is a fairly stable product.

We have more than 1,000 users in our organization.

I personally have not contacted technical support.

We are currently experimenting with Power BI.

The initial setup is pretty straightforward. There were no difficulties with the installation.

Because it is a cloud-based solution, there is no installation required. You simply follow the steps online.

It's getting to be expensive.

Licensing fees are paid on a yearly basis.

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a six out of ten.

We're an organization with about 30 employees and we use Microsoft 365 for some who are working remotely to provide them with Microsoft Word, Outlook, SharePoint, etc.

The most valuable thing about Microsoft 365 is its ease of use. It's very user-friendly.

We've been using Microsoft 365 for about a year and a half.

We have not had any problems with stability. It depends on the features you use. The Microsoft 365 products like Microsoft Word or Outlook have a lot of features, but users really only use about 10% or 20% of the features at any given time.

We haven't used 365 at the kind of volume to really find out whether it's scalable or not.

Microsoft 365 could be less expensive.

I would rate Microsoft 365 eight out of 10 and recommend it to other businesses if they're willing to pay the cost.

I use Microsoft 365 Business for office communications.

I like the flexibility of Microsoft 365 Business.

It integrates well.

I am happy with the features Microsoft 365 Business offers.

I am happy with this solution, I don't need anything more and it meets my requirements.

It's good.

I have been using Microsoft 365 Business for two years.

We are using the latest version.

We have no issues with the stability of the Microsoft 365 Business.

Microsoft 365 Business is a scalable product.

In our organization, we have 35 users who use this solution.

The initial setup of Microsoft 365 Business is straightforward.

It only took one hour to complete the installation.

We have one manager to deploy and maintain this solution.

I did not use the help of an integrator. I was able to complete the installation myself.

Pricing could always be cheaper.

Our fees are paid monthly.

We did not evaluate any other solutions.

I would recommend this solution for others who are interested in using it.

I would rate Microsoft 365 Business a ten out of ten.

My use case is internally, as a seller communicating with my fellow colleagues. We use the OneNote package for Windows 10 to share internal knowledge. That gets used every day, all day. We use Microsoft Dynamics as our CRM, and we have done something really wonderful and are able to have them all talk to each other. We put in an account code in one area and it is documented in many different areas.

There are a couple features that I have found most valuable. Recording is a major feature for us, at least internally. It took a lot of conversations and I can't type that fast. We are able to capture and then go back and repeat. Dictation is huge. I use that on client calls when the client is speaking, I can give you a play-by-play of that conversation, with their permission, of course. Then the obvious features, Outlook and email are just spot on. I never have any glitches there. It's sent and received within the timeline of five seconds and life is good.

In terms of what could be improved, it has always been my question why can't we just have one solution? Everything is an add on. You've got Microsoft Office or Microsoft Business, and I think Outlook should be the primary. I think Outlook should tie into a backend database and everything should be done in the Outlook screen. When I take notes, go to the conversation with the client or my client folder, and I've got a notepad in there as I'm documenting notes, anybody in the company should see it. I should not have to then cut and paste my notes and put them into CRM or Dynamics, things of that nature. As an operation tool, there should be just one central place. I don't care where it goes from there, but my boss can then go right to Outlook and click on my customer folder and see exactly what's been happening.

Microsoft 365 Business has been very steady. One of my pet peeves would probably be that as you get over 15 megs in communication between your clients, it does tend to bottleneck a little bit.

I wouldn't be able to talk to scalability because I work on it as a single user, but I would say that if you and I are communicating back and forth via email and by day five, we've already got five megs of communication going on between us because you've got signatures with pictures and I've got signatures with pictures and it's chewing up tremendous amounts of space. Then it kills the bandwidth. My thought would be, why can't Microsoft Office be as smart as saying, this logo has been represented seven times already in this communication chain, let's just keep the most recent. That would be great. Then as you're sending around version control for documents and you have version two on Monday and you're up to version eight by Thursday, all those versions are still stuck in the email. Why can't Microsoft be smart enough to say, would you like to keep all the previous versions, yes or no? It could eliminate that bottleneck and be a little bit more productive.

I have to give support a grade 100. When you call Microsoft, you actually get a Zones employee that says, "Hello, you've reached Microsoft's concierge desk." They outsource that to us. I have to say 100 perfect, they were great.

The initial setup is a one button set up.

I just came from IBM before I rejoined Zones. They are still on Lotus notes there. I would say Microsoft is always on the cutting edge and I feel every time when I come back to Microsoft, Outlook and all the other tool sets engaged in there, that it has always been a better experience. Absolutely.

On a scale of one to ten, I would probably give Microsoft 365 Business an 8, just because of those things that we spoke about. I spend a lot of hours a week cutting and pasting, when I think it should all be connected somehow.

I use a variety of different applications within the solution. For example, I use Outlook, Teams, and SharePoint.

The solution is really very easy to use. You don't need any real training to know how to use it. It's intuitive and what you don't know, you can search everything yourself.

If you have a little bit of experience in older versions, you can easily catch up. The user interface is great.

The initial setup is easy to implement and deploy.

The pricing seems to be reasonable. 

There are a lot of modules, for example, between Teams and SharePoint, that could be more transparent. Many users aren't too sure of the difference between many Microsoft tools or how to use them together. 

While the many tools on offer come as one package, the manager who deployed everything doesn't really know the differences or how to use each individual app correctly. This requires an internet search for demos that can lay out how best to use, for example, Sharepoint, or Teams. 

There needs to be more documentation to make the usage clear. We need more transparency on things like in which conditions we can use Teams and how we can connect that app with Sharepoint, and things like that.

It's difficult, sometimes, when we deal with other teams or organizations that aren't using Microsoft Teams. When they don't have the same systems, it makes it difficult to communicate with everyone.

I started using the solution six years ago. I've used it for a while. That said, my most recent company, deployed the solution two years ago.

We have about 9,000 users on the solution currently.

I cannot speak to how helpful or responsive Microsoft technical support is. I don't deal with them directly. We have support within our company that is dedicated to problem-solving. When we have any problems, we have communication lines within our company. I don't know how they communicate with Microsoft when they need to.

We didn't previously use a different solution. We've always used Microsoft.

The solution is pretty easy to install. We have an operations team that can handle it. My understanding is that the actual implementation and deployment did not take very long at all.

We were able to handle it via our own internal teams. We didn't need an integrator or consultant. 

I can't speak to the exact cost of the solution, however, the pricing seems to be fine.

We're customers and end-users.

I'd rate the solution at a seven out of ten.

I would recommend the solution to other users and organizations. We've been pretty happy with its capabilities.