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Technical Lead at FD
MSP
Easy to use, facilitates collaboration quickly, and helps improve teamwork
Pros and Cons
  • "The user interface is good and it is very easy to use."
  • "The integration with other platforms could be improved."

What is our primary use case?

We use this solution primarily for email communication. We also use it to write documentation.

How has it helped my organization?

Being linked with Microsoft 365 it's very helpful.

What is most valuable?

The user interface is good and it is very easy to use.

As it is a cloud-based deployment, we don't need to have any particular application on the computer, and we don't need to download it. This means that our data and our computers are safe.

All of our work is stored on the cloud and it's easily shareable. This makes teamwork and collaboration very quick and easy.

The security is good, which is why many organizations are using it.

What needs improvement?

The integration with other platforms could be improved.

Buyer's Guide
Microsoft 365 Business
February 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable product that is used across the organization. We have almost 1,000 users.

How are customer service and support?

We contact our internal support team for help, rather than speak with Microsoft directly.

What about the implementation team?

We have an in-house team that supports it.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1556859 - PeerSpot reviewer
Associate Director at a comms service provider with 10,001+ employees
Real User
Easy to share, good data backup functionality, and it is easy to install
Pros and Cons
  • "I can use it to access my data from wherever I want, which is a very good feature."
  • "It should be more secure."

What is our primary use case?

I use this solution for sharing data, and data backup.

What is most valuable?

The data backup is very good. I can use it to access my data from wherever I want, which is a very good feature.

It's easy to share.

What needs improvement?

It should be more secure.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.

How was the initial setup?

The initials setup was straightforward. It's easy to install.

What's my experience with pricing, setup cost, and licensing?

I have no issues with the pricing and licensing is on a yearly basis.

What other advice do I have?

I have no problem recommending this solution.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
February 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
reviewer1478331 - PeerSpot reviewer
Managing Director at a sports company with 11-50 employees
Real User
Flexible, easy to use, and scales well
Pros and Cons
  • "The product is very flexible."
  • "Microsoft Teams for Mac isn't quite good enough yet."

What is our primary use case?

We primarily use the solution for just normal Office 365 activities. That includes, for example, emails, spreadsheets, presentations, and that kind of office work.

What is most valuable?

The solution is very stable and has a good performance. 

The product is very flexible. 

We've found the solution to be very easy to use. 

The initial setup is very straightforward and simple.

The solution has the capability of scaling quite easily.

What needs improvement?

I can't recall any features that would need to be added to improve the solution. It's quite effective as-is.

Microsoft Teams for Mac isn't quite good enough yet. . Until they find a way of allowing you to send your compute audio during a teams meeting it is useless as a presentation training tool

For how long have I used the solution?

I've been using the solution for a few years at this point. We've used it since it first was available - since it was launched.

What do I think about the stability of the solution?

The solution is very stable. Its performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. We've found the stability to be very good overall. 

What do I think about the scalability of the solution?

We have seven staff members on the solution so far. Should we expand our workforce, we will expand our usage of this product, meaning we do have plans to scale in the future.

It's a very scalable product. If a company needs to expand it, it can do so with relative ease. 

How are customer service and technical support?

I've never had to reach out to technical support and therefore do not have an opinion on how knowledgeable or responsive they are. I can't give any feedback on them. 

How was the initial setup?

The initial setup is pretty straightforward and simple.

I can't speak to the actual installation process, however. When it was first installed, it was done by a third party IT supplier. 

What about the implementation team?

I did not handle the solution's initial setup. A third-party IT supplier handled the implementation. 

What's my experience with pricing, setup cost, and licensing?

We do pay a licensing fee in order to use the product. I cannot speak to the exact cost.

What other advice do I have?

We are customers and end-users. We don't have a business relationship with Microsoft.

I primarily use the desktop version of the solution.

I'd rate the solution at a ten out of ten. 

It's an excellent product and we've enjoyed its overall capabilities. 

I'd recommend the product to other users and organizations. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1539417 - PeerSpot reviewer
Cloud Ops Delivery Manager at a tech services company with 10,001+ employees
Real User
Easy to set up, and good communication tools promote collaboration between employees
Pros and Cons
  • "The features that we find good and what we use the most are Outlook and Teams."
  • "The dashboard can be made more user-friendly."

What is our primary use case?

We mainly use this solution for email, but other services that we use are Teams, Yammer, SharePoint, and others. I used it in my own company, and I also use it with my clients.

How has it helped my organization?

Using the tools provided by Microsoft 365 Business has made the people in our company more collaborative. We are able to better keep in touch with each other using email, Microsoft Teams calls, chats, as well as Yammer.

What is most valuable?

The features that we find good and what we use the most are Outlook and Teams.

What needs improvement?

The dashboard can be made more user-friendly.

For how long have I used the solution?

I have been working with Microsoft 365 Business for more than five years.

What do I think about the stability of the solution?

The stability is pretty good. We have not had any issues specific to it.

What do I think about the scalability of the solution?

Scalability has not been an issue for us. We had bought enough for our requirements and also planned for future needs, so we have not had to scale very much.

In my company, we have between 500 and 1,000 people. The client that I work for has a user base of between 4,000 and 5,000 people.

How was the initial setup?

The initial setup was easy.

What other advice do I have?

In summary, this is a good product and overall, it has been pretty good.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1509081 - PeerSpot reviewer
Automic Consultant at a tech services company with 11-50 employees
Real User
A stable, fast, and user-friendly solution with good integration between the applications
Pros and Cons
  • "The integration between the applications is the most valuable. I can share things using my phone, computer, and OneDrive. It is very stable and fast. It is also user-friendly and scalable."
  • "It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications."

What is our primary use case?

I am using Outlook, Word, and Excel. I am not using any of these tools or applications to the full extent of what they can do. I am only scratching the surface.

What is most valuable?

The integration between the applications is the most valuable. I can share things using my phone, computer, and OneDrive.

It is very stable and fast. It is also user-friendly and scalable.

What needs improvement?

It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable, and it is highly used everywhere. I didn't stumble upon any bugs in the product.

What do I think about the scalability of the solution?

It is scalable. In my company, we currently have only one user, but in my previous company, there were 30,000 users.

How are customer service and technical support?

I never had to use their technical support.

How was the initial setup?

Its installation is really straightforward for an end-user. It took 30 minutes to one hour. The duration depends on the type of package that you have, that is, whether you have the full package with Outlook, Excel, and the rest of the applications.

What about the implementation team?

I installed it myself.

What other advice do I have?

I would recommend this solution. I plan to keep using it.

I would rate Microsoft 365 Business a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director, Middle East, East India & SAARC at DMX Technologies
Real User
A perfect solution with good reliability, stability, and security features to secure our data
Pros and Cons
  • "It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure. Its availability is very valuable. It is always up, and we've never faced a downtime with it until now."
  • "Its price could be better."

What is most valuable?

It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure. 

Its availability is very valuable. It is always up, and we've never faced a downtime with it until now.

What needs improvement?

Its price could be better.

For how long have I used the solution?

I have been using this solution for more than three years.

What do I think about the stability of the solution?

It is pretty stable.

What do I think about the scalability of the solution?

It is pretty scalable. Currently, we have around 70 users. We plan to keep using this solution and increase its usage in the coming few months. 

How are customer service and technical support?

Their technical support is good. We never had any challenge with Microsoft support. They have been very prompt when we needed help.

Which solution did I use previously and why did I switch?

We had an open-source mailbox. We are primarily looking at Exchange, but because we have a small IT team, we wanted something that can be easily managed. We came across Microsoft 365. Because it is on the cloud, it takes away the management headache.

How was the initial setup?

Its setup was pretty fast. You need just one person for its deployment.

What's my experience with pricing, setup cost, and licensing?

It is slightly expensive, but it doesn't have any hidden costs. You know what you're going to spend, and you get a decent ROI on it. 

It has subscription-based licensing. It helps you to figure out the amount of money that you would spend based on how many mailboxes you would require in a year, which makes it better as compared to a mail server for which you need to consider the licensing cost and the maintenance cost.

What other advice do I have?

I would absolutely recommend this solution. We plan to keep using this solution, and we are going to buy new licenses soon. It has a lot of automatic upgrades, and they keep on coming up with security fixes and interesting features. There were a couple of features that were not available when we bought it, but over a period of time, they have included all those features in it.

I would rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1374315 - PeerSpot reviewer
Manager, IT Special Projects at a consultancy with 51-200 employees
Real User
Very stable, easy to access, and has a pretty simple set up
Pros and Cons
  • "It's great that one user can log onto many different devices."
  • "The solution's ability to scale could be improved."

What is our primary use case?

We primarily use the solution for mobile device management, among other things. We use the Suite, Sharepoint and Microsoft Exchange. We use Mircosoft for everything.

What is most valuable?

We use Sharepoint a lot. It's excellent. 

The fact that it's on the cloud is helpful. It gives us great access.

We use the databases within Microsoft to run our applications, and it's excellent for that.

It's great that one user can log onto many different devices.

What needs improvement?

The licensing could be a lot easier. Right now it's complicated. The process has changed in that the user-mode of licensing is not very easy to manage.

The solution's ability to scale could be improved.

For how long have I used the solution?

I've been using the solution for three years now.

What do I think about the stability of the solution?

The solution is relatively stable. We haven't had issues with bugs or glitches. The solution doesn't seem to crash or freeze. It's been good to us so far.

What do I think about the scalability of the solution?

We have about 250 users on the solution right now.

The scalability is limited on the solution. It requires a bit of administration. For example, when the solution reaches a certain number of the records, you have to delete a number of them so that you can continue to use it. There should be more capacity.

How are customer service and technical support?

I've been in touch with technical support in the past, however, not directly. We do it through a partner. I wouldn't be able to speak to the quality of their service as it's always been handled through a third party.

Which solution did I use previously and why did I switch?

We did use a different solution, however, we were in the market for something new in 2016, and that's when we made the switch. Microsoft came and did a pretty good sales pitch. They sold us on their product. We clearly saw the cost-benefit of the product and we switched over.

How was the initial setup?

The solution is pretty straightforward. We actually had a lot of assistance from Microsoft to implement the product. They assisted us and were instrumental in guiding us through the process.

The deployment took about one week or so.

There isn't too much maintenance required for the solution once it's set up. It's done in collaboration with a few outside entities. We have people in the company who are familiar with programming and all that who handle most of the maintenance, and then we have vendors who also come in as necessary. Microsoft helps too.

What about the implementation team?

Microsoft ended up assisting us directly with the initial implementation. We had some help with integrators.

What's my experience with pricing, setup cost, and licensing?

The cost the impact is low for us due to the fact that we now pay annually instead of having the same license. We've saved a bit of money, switching over to Microsoft.

I'm not sure of the exact pricing, as my colleague handled the payments.

However, I do know the licensing process is a bit complex and could be simplified.

What other advice do I have?

We're just a customer. We don't have a business relationship with Microsoft.

We're working on the latest version of the solution. We get the latest version each time it comes out.

Overall, I'd recommend the solution. It's been very good to us so far and we like the way it functions.

I'd rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
Easy to use, good user interface, and helpful support
Pros and Cons
  • "Microsoft 365 Business applications are very used to use and have a good interface."

    What is our primary use case?

    We use Microsoft 365 Business for documentation, Teams, OneDrive, and Exchange Online.

    What is most valuable?

    Microsoft 365 Business applications are very used to use and have a good interface.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately five years.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 100 users using the solution.

    How are customer service and support?

    We have a contract with Microsoft for support, we can open a support ticket and they will contact us within two hours by phone or email. The time frame for a resolution can depend on the issue we are facing. They have been very helpful.

    How was the initial setup?

    Microsoft 365 Business is easy to implement. It takes approximately one hour to complete.

    What about the implementation team?

    For the deployment and maintenance of the solution, we have a team of three or four technicians and one manager.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be reduced, it is expensive. We recommend customers purchase annual subscriptions because they receive a discount of two free months.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user