I use Microsoft 365 Business for my daily work activities, including tasks like sharing documents.
CEO at a tech services company with 1,001-5,000 employees
User-friendly, easy to install, and facilitates daily tasks including the sharing of files
Pros and Cons
- "This is a user-friendly product that is easy to use."
- "Sometimes we have trouble with the updates that are released."
What is our primary use case?
What is most valuable?
This is a user-friendly product that is easy to use.
I like that its usage is widespread, and a lot of companies use it.
What needs improvement?
Sometimes we have trouble with the updates that are released.
For how long have I used the solution?
I have been using Microsoft 365 Business for several years.
Buyer's Guide
Microsoft 365 Business
February 2025
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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable solution and we plan to continue using it.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable and we have approximately 200 users.
How are customer service and support?
I have not had experience with Microsoft support.
Which solution did I use previously and why did I switch?
Prior to Microsoft 365 Business, we used similar products that were also from Microsoft.
How was the initial setup?
I did not have any trouble with the installation, although sometimes I have trouble with the updates.
What about the implementation team?
We have an in-house team of IT specialists for deployment, maintenance, and providing internal support. There are three people in the team and they support all of our products, not just Microsoft 365.
What's my experience with pricing, setup cost, and licensing?
The cost of the subscription is fair.
What other advice do I have?
Overall, this is a good product and I am satisfied with the features that it has.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Manager at a educational organization with 51-200 employees
A multi-purpose, integrated solution with Teams as the best feature
Pros and Cons
- "Teams is a valuable feature in addition to the other features 365 provides."
- "It can be heavy and it sometimes takes time to access the application."
What is our primary use case?
Our primary use case of this solution is for Microsoft Teams. We are customers of Microsoft.
What is most valuable?
Teams is the most valuable feature of 365 and I also appreciate that the solution is able to provide many different features such as cloud, OneDrive, Office, emails, etc.
What needs improvement?
UINUX for Microsoft 10 is so heavy for our users. For my students and staff it's sometimes slow to access the application, there are connectivity issues. I think Microsoft needs to make a light version for UINUX. I'd like to see an engine included.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable - we have around 2,000 users in our company.
How are customer service and technical support?
We initially look on the internet to solve any problems and if we can't solve the issue we contact customer service. They provide good support.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would recommend this solution.
I rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
February 2025
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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
Director at a tech services company with 1,001-5,000 employees
Handles our day to day Office-related tasks and scales with our needs
Pros and Cons
- "The scalability is okay."
- "The latest update has got a lot of bugs and it is causing us problems."
What is our primary use case?
We use the modules for non-specific, everyday tasks including Word, Outlook, Excel, PowerPoint, Project, and others.
What needs improvement?
The latest update has got a lot of bugs and it is causing us problems.
The stability should be improved.
For how long have I used the solution?
We have been using Microsoft 365 Business for between two and three years.
What do I think about the stability of the solution?
This product should be more stable.
What do I think about the scalability of the solution?
The scalability is okay. We have more than 300 users in the organization.
How are customer service and technical support?
I don't have any experience with Microsoft's technical support.
Which solution did I use previously and why did I switch?
Prior to using Microsoft 365 Business, we used an Oracle project.
What about the implementation team?
Our technical team was responsible for deployment. I was not personally involved.
We probably have about three people who are in charge of deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We pay regular licensing fees to continue using Microsoft 365 Business.
What other advice do I have?
I don't have a specific answer as to whether I would recommend it to others. It depends on the situation.
At the moment, we plan to continue using it in the future.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a tech services company with 11-50 employees
Helps to do daily work but pricing is expensive
Pros and Cons
- "I use the solution for my daily work."
- "Microsoft 365 Business needs to improve its price."
What is our primary use case?
I use the solution for my daily work.
What needs improvement?
Microsoft 365 Business needs to improve its price.
For how long have I used the solution?
I have been using the product since March.
What do I think about the stability of the solution?
I rate Microsoft 365 Business' stability a ten out of ten.
What do I think about the scalability of the solution?
My company has 14 users for Microsoft 365 Business.
How was the initial setup?
The tool's deployment is easy.
What about the implementation team?
The product's deployment can be done by yourself.
What other advice do I have?
I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a tech vendor with 10,001+ employees
Beneficial collaboration, stable, and scalable
Pros and Cons
- "Collaboration is one of the main features of Microsoft 365 Business."
- "The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using."
What is our primary use case?
We use Microsoft 365 Business for many of the applications within the suite, such as SharePoint, Outlook, and Word.
What is most valuable?
Collaboration is one of the main features of Microsoft 365 Business.
What needs improvement?
The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
We have approximately 400 users using this solution in my organization.
How was the initial setup?
The difficulty level and time it takes for the installation can depend on the number of deployments to the new server. A company with approximately 50 deployments would not take more than two days.
What about the implementation team?
We have a team of approximately six technicians and administrators that do the implementation and maintenance of the solution.
What was our ROI?
My company has saved money by using this solution since it is on the cloud.
What's my experience with pricing, setup cost, and licensing?
The price of users at home the license should be cheaper.
We are on an annual subscription.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Industry Manager at Geodata Systems
Scalable with a recognizable interface and great stability
Pros and Cons
- "We're very comfortable with the solution. Since we've been used the product for so long, we're very comfortable with its functionalities."
- "The only problem with 365 nowadays is that it expires."
What is our primary use case?
I'm using the solution for business applications. I'm using MS Word, PowerPoint and Excel and the way I'm using it, it provides me with what I need to do my work.
What is most valuable?
We're very comfortable with the solution. Since we've been using the product for so long, we're very comfortable with its functionalities.
The solution is scalable.
The stability is good.
One thing that's nice with Office applications, Excel, PowerPoint, is that Microsoft and Esri, the manufacturer of ArcGIS, based in California, they have collaboration that provides ArcGIS tools, a mapping technology, within MS Office software. You can easily drag maps into PowerPoint, for example, or use ArcGIS in Excel to put location context to information. You can immediately access ArcGIS while working within the environment of these tools provided that ArcGIS is on board as well.
Office applications have been the dominant application for business. In the Philippines, most of the applications are in the MS Office suite. One would want to build skills on these tools as they are what is required and in use in organizations. Doing this increases qualification.
What needs improvement?
The only problem with 365 nowadays is that it expires. Unlike before, when it would not, nowadays, most of the different tools, most of the computer applications licenses, expires. Even outside of the GIS, Geographic Information System, nowadays in the past couple of years, most of our products also expires.
For how long have I used the solution?
We've been using the solution for four or five years or so. I've used it for a while.
What do I think about the stability of the solution?
The solution is stable. This based from our experiences in using it over the past three decades. It's very reliable.
What do I think about the scalability of the solution?
In terms of the number of licenses, it is scalable. For example, if now you're using an Office application for five users, then you have the option to increase the number of licenses, to ten or 20 or more. It goes as big as you need it to.
How are customer service and technical support?
I've never directly dealt with Microsoft technical support. We have an internal ITP for that, which provides us with support. Therefore, I can't speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
Before Office 365, we used Microsoft products for a very long time. There's no problem with anything. From the old Office applications to 365, we have had Microsoft in our business for a very long time already.
What other advice do I have?
We are an end-user as well as a partner. We had a partnership before as a developer.
I'd rate the solution at an eight out of ten. We're pretty happy with its capabilities.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality and Regulatory Affairs Manager at a non-profit with 1-10 employees
User friendly, compatible most devices, and easy to use
Pros and Cons
- "Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done."
- "We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business."
What is our primary use case?
We use Microsoft 365 Business at my company for many uses, such as document management.
What is most valuable?
Microsoft 365 Business is user-friendly, easy to use, compatible with different devices, such as laptops and phones, and helps me get my job done.
What needs improvement?
We are in a medical device space and most of the time we use Microsoft Excel for tracking a lot of information. In certain specific industries, such as aerospace and medical, from the FDA or other regulatory points of view, the solution has to be validated. It would be great if that validation document is provided by Microsoft 365 Business.
For how long have I used the solution?
I have been using Microsoft 365 Business for approximately four years.
What do I think about the stability of the solution?
There are times when I have many documents open and then Microsoft 365 Business crashes. However, I do not think it is a Microsoft issue, it is because too many things are operating at the same time.
What other advice do I have?
I rate Microsoft 365 Business a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at Systems Services
Good support and user interface, but the scalability can be improved
Pros and Cons
- "We are satisfied with the technical support, there are no issues."
- "Areas that need improvement are pricing, stability, and scalability."
What is our primary use case?
We use this solution for Teams, Office, and SharePoint.
What is most valuable?
It serves its purpose, and there is nothing that I can recommend that is better.
The interface is fine.
What needs improvement?
Areas that need improvement are pricing, stability, and scalability.
For how long have I used the solution?
I have been using Microsoft 365 Business for a couple of years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Microsoft 365 Business is a scalable solution.
We have 25 users in our organization, but we support 50 customers using this product.
How are customer service and technical support?
We are satisfied with the technical support, there are no issues.
How was the initial setup?
The installation is straightforward. It's easy.
What's my experience with pricing, setup cost, and licensing?
Pricing can always be improved.
What other advice do I have?
I would rate Microsoft 365 Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2025
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