We mainly use the solution for business communication, particularly the Teams feature. We're customers of Microsoft and I'm a manager of software development.
Manager Software Development at a financial services firm with 10,001+ employees
OneDrive is a great feature and can be extracted where necessary; lacks some basic features
Pros and Cons
- "OneDrive feature is great."
- "Lacks some additional features."
What is our primary use case?
What is most valuable?
The most valuable feature is OneDrive. It does everything in the one place and then you can use it to extract anywhere.
What needs improvement?
I'd like to see some extra basic features included in the package.
For how long have I used the solution?
I've been using this solution for a couple of years.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What other advice do I have?
I rate the solution seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a insurance company with 51-200 employees
Simple, informative, easy to install, and has good support
Pros and Cons
- "The adaptability is very easy."
- "I would like to see more security features included."
What is our primary use case?
We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.
We can use many features that are available on the cloud.
What is most valuable?
It's quite simple and informative.
The adaptability is very easy. It is connected to many other platforms which also makes it easier.
What needs improvement?
Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.
I would like to see more security features included.
For how long have I used the solution?
We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product.
What do I think about the scalability of the solution?
I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.
How are customer service and technical support?
We have contacted technical support.
You have partner support and you have general region Microsoft support.
They have primary level support and anything more than that goes to Microsoft directly.
Which solution did I use previously and why did I switch?
Previously, we were using another solution, but Microsoft is easier and everything is synchronized.
How was the initial setup?
The installation is simple. You can manage it yourself.
Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.
Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
It's a cloud-based subscription.
The licensing fee is paid yearly.
What other advice do I have?
I would definitely recommend this solution to others.
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Product Manager at a computer software company with 201-500 employees
Easy to use, very stable, and offers good collaboration capabilities
Pros and Cons
- "Sharing screens, even on mobile devices, is great."
- "The online and desktop versions should have the same user experience."
What is our primary use case?
It's very useful to share documents with people. You can also make some comments so people can see them and you can do that while you are working on those documents. The main use case is managing the documents and PowerPoint presentations in the company. We also use Excel and there's the possibility of working with more people on one document simultaneously.
What is most valuable?
It's very easy to work and identify with other people.
The solution is great for sharing documents and collaborating in real-time.
Microsoft Teams is a perfect way to connect with other people in order to chat in meetings, share your screen, and do other collaborative tasks.
It's very stable which is good. When you want to connect with someone, everything is always working perfectly.
Sharing screens, even on mobile devices, is great.
The initial installation is easy.
I really like this current version due to the fact that it gives you advice on how to deliver your presentations and some design ideas, which is quite helpful.
What needs improvement?
It would be helpful if the product offered a way to filter out background noise. Sometimes people connect in cafes and it's so loud in the background. If they could find a way to filter that out, so you could hear the speaker, that would be great.
It would be ideal if some applications, such as PowerPoint, were more flexible. The online and desktop versions should have the same user experience.
The purchase process needs to be streamlined. I really struggled just to purchase the solution.
For how long have I used the solution?
I've been using the solution for more than one or two years.
What do I think about the stability of the solution?
The stability has been good. the product is reliable. there are no bugs or glitches. It doesn't crash or freeze. The performance is consistent.
What do I think about the scalability of the solution?
In terms of handling multiple people in a meeting, the scalability seems to be pretty good. Many people can join a meeting and you can still share your screen without issue.
How are customer service and technical support?
I don't really deal with technical support. I usually turn to FAQs and look for answers there. I don't contact anyone directly.
How was the initial setup?
While it was very easy to install it, it was very difficult to purchase it as I was trying to download an account, and then it said that I couldn't do it. Then, they made me download another application that was similar to an authenticator. I did it with my phone number and I couldn't do it straight away. It took me maybe more than one hour just trying to purchase it. In the end, I had to put in a Gmail email address. Then, with that, I did the authentication, and finally, I could put more of my details to prove the purchase. Overall, I didn't really like that part of the experience.
What's my experience with pricing, setup cost, and licensing?
The solution was difficult to purchase. they put up too many barriers and make the process confusing.
Currently, I have a recurring monthly license.
Which other solutions did I evaluate?
I did not look at other options before choosing this product.
What other advice do I have?
I've used it here and there, and have recently purchased and downloaded it to my own computer.
As a cloud-based solution, I am always using the latest version.
I'd rate the solution at an eight out of ten. Mostly, I'm very happy with its capabilities.
I'd recommend it to other users.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Delivery Head IT & IS at a non-tech company with 10,001+ employees
A very stable and flexible solution
Pros and Cons
- "The best feature of the solution is its flexibility."
- "I feel that the user interface can be better when it comes to file sharing."
What is our primary use case?
We always use the latest version.
The solution helps us to manage our business better and to connect with our teams. Nowadays, everybody's working from home and it provides us the ability to stay connected and to continue with our work.
What is most valuable?
The best feature of the solution is its flexibility.
What needs improvement?
I feel that the user interface can be better when it comes to file sharing. At times, it is too clumsy, especially when there is a need to go to the team channel.
The user interface in respect of access and the channels can also be improved.
For how long have I used the solution?
I have been using Microsoft 365 Business for one year.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and technical support?
I have not had experience with technical support.
How was the initial setup?
I cannot comment on the installation as we have not handled it.
What's my experience with pricing, setup cost, and licensing?
The implementation is company-wide and is already very flexible price-wise.
There is a yearly licensing cost.
What other advice do I have?
The solution is cloud based.
It has around 15,000 users.
I would recommend this solution to others.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer, Enterprise Products at SLT Visioncom Pvt Ltd
Stable, with good storage and very good performance
Pros and Cons
- "The storage portion of the solution is very good. It has a very large capacity."
- "The management could be a bit better."
What is our primary use case?
We primarily use the solution for office emails.
What is most valuable?
The storage portion of the solution is very good. It has a very large capacity. We have 28GB of storage.
The installation and performance have been good. We have no complaints about the integration capability, reporting, management, and monitoring. So far, everything has been good on all of those fronts.
What needs improvement?
We have only just used the solution for a one-month period now. We do need more time to work with the product to get to know its ins and outs a bit better. That said, sometimes we feel that it is a little bit slow to connect to the public cloud. Not all the time. Just some of the time.
The management could be a bit better.
For how long have I used the solution?
We have only used the solution for about a month. We've just completed an internal migration. It hasn't really been that long since we began using it.
What do I think about the stability of the solution?
We've found the solution to be pretty stable in general. We are accessing it through the internet, and we find that sometimes the internet is going slow or something we don't have access to. That's the only issue. That's not a Microsoft issue, however. Only the internet connection might be a problem. Beyond that, there are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution's scalability is okay. We haven't had any issues. We have more than 5000 employees or so on it and we are using the solution without issue. It's scaled well to meet our needs.
How are customer service and technical support?
We haven't had the opportunity to contact technical support just yet. I can't speak to how helpful or responsive they are. I've never directly dealt with them.
Which solution did I use previously and why did I switch?
Previously, we used the standalone Office. Now, we use the Microsoft single-use license from the cloud.
How was the initial setup?
The initial setup was not overly complex. We didn't find it too difficult. It was rather easy. Our IT team managed it. We didn't have any issues with the process. If a company needs to set it up, it shouldn't be too hard to handle.
What about the implementation team?
Our IT team was able to handle the implementation myself. It was easy. Therefore, I didn't need the assistance of an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
We have a separate IT team. They were doing the installation and the procurement. Therefore, I can't speak to the exact licensing arrangement or the pricing.
What other advice do I have?
We both use the solution and we are a reseller. We're a Microsoft partner.
I'd rate the solution at a nine out of ten.
As a user, I can recommend the solution. It works well and has very fine capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Insolvency Practitioner and Director at a financial services firm with 11-50 employees
Unstable with a difficult licensing process and an inability to scale down effectively
Pros and Cons
- "The initial setup is very straightforward."
- "The solution isn't stable."
What is our primary use case?
We primarily use the solutions for the email services on offer. We are able to share the software and Excel spreadsheets quite often.
What is most valuable?
The solution's most valuable aspect is the ability to share and use spreadsheets.
The initial setup is very straightforward. It's pretty easy and not overly complex.
What needs improvement?
The solution isn't stable. It's an important aspect of the product that needs to be looked at and worked on.
I do not agree with how the licensing is set up. If you have a staff member leave your organization, for example, you still have to keep paying for the email address. I have staff members that have left a year ago and I'm still paying for their license.
For how long have I used the solution?
We've been using the solution for a couple of years at this point. It has been a while. I've had a good amount of experience and time with it.
What do I think about the scalability of the solution?
We are not happy with the scalability. It seems difficult to scale down. If a person leaves, you still need to deal with their email and you are forced to keep paying for it.
We have 18 individuals using the solution currently.
We likely will continue to use the solution, as it is such a struggle to actually change products and move to something different.
How are customer service and technical support?
I've never used technical support. I can't speak to how knowledgeable or responsive they are. I have no experience with them whatsoever.
How was the initial setup?
The installation of the product is not overly complex or difficult. It's very easy and quite straightforward. A company shouldn't have any issues with the process.
What about the implementation team?
I didn't handle the installation personally. There was somebody else in charge of the installation process. they may have used an outside consultant or integrator, however, I don't have that information as I was not a part of the process.
What's my experience with pricing, setup cost, and licensing?
The licensing needs to be changed. We shouldn't have to pay for emails if we have employees that have left the company.
What other advice do I have?
I'd rate the solution at a five out of ten. We haven't been happy with it due to the fact that we need to keep paying for all of these emails of past employees.
I would not recommend the product to other companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at a sports company with 11-50 employees
Flexible, stable, and very user friendly
Pros and Cons
- "The flexibility of the solution is excellent."
- "Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on."
What is our primary use case?
We primarily use the solution for many office tasks which are normal Office 365 activities. This includes emails, spreadsheets, presentations, and those sorts of tasks.
What is most valuable?
The applications across office tasks are very helpful. Being able to make spreadsheets and presentations and using its email services are all very helpful.
The solution is very stable. The performance is good.
The flexibility of the solution is excellent.
We've found that the solution is very user-friendly. It's easy to navigate and isn't overly technical.
The initial setup is nice and easy.
What needs improvement?
I cannot recall coming across missing features. I don't have an opinion on what they should add to future releases.
Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on.
For how long have I used the solution?
We've basically used the solution since the very beginning. It's been a few years at this point.
What do I think about the stability of the solution?
We have found the stability to be very good. The performance is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is quite scalable. If a company needs to expand it, it can do so with ease.
We have about seven people on the solution, currently.
We do plan to increase usage if and when we do add staff to our organization.
How are customer service and technical support?
I've never actually been in contact with technical support. I can't speak to how knowledgeable or responsive they are. I simply don't any experience with them.
How was the initial setup?
The initial setup was not overly complex or difficult. It's very straightforward. It's easy. It shouldn't be too difficult for a company to set everything up.
I cannot recall the amount of time it took to deploy.
What about the implementation team?
When it was first installed, it was done by a third-party IT supplier. I wasn't a part of the implementation.
What's my experience with pricing, setup cost, and licensing?
We do pay a licensing fee to Microsoft. I can't speak to the exact cost. I cannot say if it is paid monthly or yearly.
What other advice do I have?
I'm using primarily the desktop version.
I'd rate the solution at a ten out of ten. We've been very happy with its capabilities.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Group Leader Workplace at a insurance company with 10,001+ employees
Easy to scale, with excellent technical support and good stability
Pros and Cons
- "With Power BI and Power Applications you can do a lot of our automation within IT. It makes everything much quicker."
- "The initial setup is slightly complex."
What is our primary use case?
We primarily use the solution for cooperation between employees and core team operations. It's the most important use case for us.
We use it for data exchange and data storage under One Drive, for example.
What is most valuable?
The automation capabilities on offer are very good. With Power BI and Power Applications you can do a lot of our automation within IT. It makes everything much quicker.
The product allows for a good overview of our data.
The stability has been very good so far.
As a software as a service model, it is very easy to scale as required.
Technical support is quite helpful and very responsive.
What needs improvement?
The cost could be a bit better.
Policy integration could be improved in the current infrastructure and the current applications.
The initial setup is slightly complex.
There could be better integration capabilities. This could be simplified. There are lots of applications that could potentially be integrated if only the capabilities were there to do so.
In general, we don't feel that there are any missing features per se. They do have a very good offering of applications.
For how long have I used the solution?
I've been using the solution for about three or so years. It's been a while at this point.
What do I think about the stability of the solution?
The solution has been very stable. We haven't had issues with bugs or glitches. I haven't found that it crashes or freezes. It's pretty reliable in terms of its performance.
What do I think about the scalability of the solution?
We have about 8,000 users on the solution currently. It has been easy to scale for us. We haven't had any problems in that regard. If a company needs to expand it, it can do so with relative ease. It's a software as a service model, which makes it easy to scale up or down.
How are customer service and technical support?
Technical support has been very good. They are very skillful people, and they really do try to help when you have queries. We've been very happy with the level of services we receive. They are very responsive.
How was the initial setup?
The initial setup was pretty complex. There were a lot of interfaces to have a look at, and a lot of people were involved. Each had its own ideas as to how to best handle things. To bring everyone together and focused on one point was a challenge.
The deployment process took about a year.
The maintenance isn't too bad. There are just regular checkups needed here or there. It's not intensive.
What about the implementation team?
We had assistance from the vendor. They were very helpful in terms of deploying the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is average, however, every product is expensive. We'd like it to be less, of course.
There aren't operational costs over and above the licensing, however, there are a few costs here and there that are extra - such as implementation costs and some special requirement costs.
What other advice do I have?
We are just a customer and an end-user. We don't have a business relationship with Microsoft.
We use universal updates. The solution is typically on the latest version. The cloud deployment is constantly automatically updated.
I would advise potential new users to prepare carefully on the business side. It's not just the technical implementation. It's how it will be used for business. There needs to be a plan in place. The most challenging part is simply making the business as a whole - including end-users - comfortable with the product.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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