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Ryan Dave Brigino - PeerSpot reviewer
Software Engineer at Es'hailSat
Real User
Top 5Leaderboard
Very stable, easy to use, and simple to implement
Pros and Cons
  • "We've found the solution to be quite stable."
  • "It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to have it on at least five devices."

What is our primary use case?

We primarily use it in our company for business purposes. It's mandated that we use it. Our company uses it primarily for the Microsoft Office Suite - including Word, Excel, and PowerPoint. It is used for everyday work in the office.

What is most valuable?

We have found One Note and One Drive to be very useful applications.

The solution is very easy to use and is designed to be very user-friendly.

We've found the solution to be quite stable.

The scalability is good. It's been sufficient for our office needs.

The initial setup is extremely simple and straightforward.

What needs improvement?

The solution could provide us with more storage. It's always good to have more space available if we need it.

It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.

Microsoft should add Visio to their business suite and not have it as a separate application.

For how long have I used the solution?

I've been using the solution for at least two years at this point. It's been a while.

Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution, over, has been very stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance has been reliable.

What do I think about the scalability of the solution?

The solution can scale well. It is my understanding that we have one terabyte of storage and I'm not yet filling it up completely. It's sufficient enough for us in terms of size and scope.

We have about 200 users on the solution currently.

We likely will expand the usage. If we add employees, we will add them to the solution. As the business grows, our use of this product likely will too.

How are customer service and support?

I've never been in touch with Microsoft's technical support. We have our own in-house IT engineers, and, if we run into any issues, we call them.

That said, there haven't been any issues with this product and therefore technical support hasn't really been required.

How was the initial setup?

The initial setup is not complex at all. It's very easy and quite straightforward. 

You just need an internet connection, a working account, and that's it. It's very fast to deploy.

What about the implementation team?

I set the solution up myself. I did not need the assistance of an integrator or consultant. It was very easy to handle without outside professional help.

What's my experience with pricing, setup cost, and licensing?

The solution offers different licensing options. My understanding is that they have a lifetime license as well. Although I use this solution through my company, if I were to purchase it myself, I would likely choose to go with a lifetime license.

What other advice do I have?

Our company provides us with Office 365 and I am using it on my phone, on my tablet, and on my laptop. I use the company account.

I'd rate the solution, on a scale from one to ten, at a nine. There isn't any other solution on the market currently that can compare to it or compete with it. 

I'd recommend the solution to other users and organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1193514 - PeerSpot reviewer
CEO at a tech services company with 51-200 employees
Real User
User-friendly with a straightforward setup and good scalability potential
Pros and Cons
  • "The initial setup is extremely straightforward."
  • "It's a bit complex in itself when you get into items such as security or compliance."

What is our primary use case?

We primarily use the solution for email, collaboration, some business applications like Sharepoint, and the Exchange server.

How has it helped my organization?

For example, we have depended heavily on it for our remote work capability, we have worked 100% remotely since the Covid-19 pandemic hit.

What is most valuable?

The email on offer is very nice. It's very easy to use. We've enjoyed that aspect so far. It's very clearly laid out.

We can easily collaborate between users with. We can share and work on documents, for example. 

The solution has the capabilities to help me organize my week.

The product is very proactive. They know there are issues before we report them and they alert us to the fact that they are working to fix things.

For the most part, the solution is very user-friendly.

The initial setup is extremely straightforward.

What needs improvement?

Microsoft is having some issues now and therefore it may not be the best time to evaluate them. However, they acknowledge that they have the issues. They are working to fix things.

The stability is a real issue right now. It's something that they need to fix.

It's a bit complex in itself when you get into items such as security or compliance. That said, if you're knowledgeable it's no trouble. We are excited to see the end result after the various roll outs that MS is currently carrying on.

For how long have I used the solution?

I've been using the solution for years. It's been a long time. I have quite a bit of experience with the product.

What do I think about the stability of the solution?

The stability is not so good. It's an aspect of the solution we really don't like. They need to work on this. There is some stability, however, there are some issues with integrations. I am assuming that these recent stability issues stem from the various rollouts and integration activities that MS is carrying out to better improve the solution.

What do I think about the scalability of the solution?

The solution scales easily. If you want to add people, you simply add them. However, that means you need to buy more licenses, so your cost will go up.

How are customer service and technical support?

Support can be a bit better, however, they are quite good at being proactive. Usually, they know there is a problem before we do, and by the time we reach out they are working on a fix of some sort.

Some of their support is AI as well, which means that over time, as it learns, it will get better and more effective. Basically, it needs to be a bit more robust. It needs to be more flexible in terms of understanding what you're looking for. That will likely come /improve with time.

Which solution did I use previously and why did I switch?

We did use Outlook and Exchange, however, the ease of managing a SaaS versus on-prem meant it was more scalable and it's easy to manage. We didn't have to bother with any back-end integration.

How was the initial setup?

The initial setup is not complex at all. It was straightforward for our team. Basically, you log in online and download the software and everything is basically automatically set up so it's easy. You don't have to worry about complexities.

The deployment just takes a few minutes. It's very fast and easy. Of course, the download time depends on the speed of your internet.

What about the implementation team?

We handled the process ourselves. We did not need the assistance of an integrator or consultant. It was all done in-house.

What was our ROI?

A bit of a tough one to calculate for MS365 but I would say that it is positive, very positive.

What's my experience with pricing, setup cost, and licensing?

The licensing is flexible. You can pay yearly or monthly. It's up to you.

The overall cost is relative. There aren't a lot of other mainstream options, except for maybe Google Email.

Which other solutions did I evaluate?

Google Apps

What other advice do I have?

We are using the latest version of the solution at this point. I cannot recall the exact version number, however. It may be the 2019 release.

Currently, we have about 30 people on our team.

We do plan to continue to use the solution going forward. We have no plans to change to something else.

I'd recommend this solution to other organizations. I would rate it at an 8 out of 10. The collaboration capabilities we have now are amazing. We really appreciate what it empowers us to achieve.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
January 2025
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Chief Commercial Officer at a tech services company with 11-50 employees
Real User
Fast implementation of business solutions, easy to set up and good integration capabilities.
Pros and Cons
  • "The initial setup is pretty simple."
  • "The pricing may be a bit high."

What is our primary use case?

We are building the WorkPoint 365 solution on top of Microsoft 365. It is being used for managing all unstructured information; document management, project management, contract management, HR, quality management and any other business solution in need of document or case management. We fully integrate the solution to Teams, Outlook, Office, the Power Platform, Power BI and other business applications, incl. ERP.

How has it helped my organization?

It has made all unstructured information available anywhere, anytime. With the WOrkPoint 365 solution we have full integration between Microsoft 365 components like Teams, Power Platform, etc. 

What is most valuable?

From our side, the solution's most valuable aspect is the integration to the different tools around it now - such as Power BI, Teams and Power Platform and all the other products that become a total integrated solution when you're working with WorkPoint 365.

The solution is fast and performing well. 

Both on the usability side and integration side and especially around AI with Microsoft's new product VIVA, the solution is very interesting.

The initial setup is pretty simple.

What needs improvement?

The solution is improved now by adding still more AI based features, and that will of very interesting to follow. Integrating to Microsoft's new VIVA products enables fantastic new features.   

For how long have I used the solution?

We've been using the solution since the very beginning. It's been since around 2004 at this point. It's been as much as 15 years or so.

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's good overall.

What do I think about the scalability of the solution?

We have tools to overcome any scalability issues and the solution is in use with 1000's of users. We have a long experience with providing solutions in this space and we see customers running mission-critical solutions that have thousands of users. We have found a way around scalability issues, for us, scalability isn't a problem.

Which solution did I use previously and why did I switch?

No. 

How was the initial setup?

The initial setup is not overly complex. It's very easy to use for users. There's of course some consideration to think about from an IT perspective and from an architecture and governance angle, but the WOrkPoint 365 solution enables good governance. 

In general, however, a company shouldn't have any issues with the implementation.

Support is available. 

What about the implementation team?

Many SIs have skills. 

What was our ROI?

We save significant time and cost and improve quality and capacity. Th fact that all information lige documents, mails, chats drawings, etc. is available in one place is invaluable for the business.  

What's my experience with pricing, setup cost, and licensing?

It's competitively priced compered to what you get. 

Which other solutions did I evaluate?

Several other technologies was evaluated. 

What other advice do I have?

We are a Microsoft Gold partner.

While we deploy to the cloud, we do have clients that use the on-premises deployment model.

Our company provides functions on top of Microsoft 365. That means that we obviously fill some gaps and we have developed specific solutions for document management and cache management and project management and stuff like that. We are adding functions to Office 365 and Microsoft 365 with WorkPoint 365.

I'd advise that other organizations should think of it as a platform. It's a platform where you can actually start in one place and develop in so many other areas with WorkPoint 365. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Director - Digitization at KYC Technologies Botswana
Real User
Robust platform for office procedure including document sharing, with excellent technical support
Pros and Cons
  • "The most valuable features are that it is quite robust and is a collaborative model."
  • "I would like to be able to connect Power BI to data sources easily."

What is our primary use case?

We use this solution for our office administration purposes, emailing, and document sharing.

What is most valuable?

The most valuable features are that it is quite robust and is a collaborative model. For example, if I have opened a file in Word or Excel, every member of the organization who is logged in with their accounts at that same time can collaborate on the same document. We don't have to create multiple copies.

I like auto-server mode and the fact that you can unify them under one platform.

The fact that they are able to save directly to cloud storage and collaborate is something that is helpful.

What needs improvement?

The pricing can be reduced.

I don't like the number of email notifications that are sent, it's too often. I receive emails every day. It would be better to have weekly updates with one summary or have the summary every fortnight.

I would like to be able to connect Power BI to data sources easily. The Enterprise level comes with gateway connectivity, and that comes with many permissions. I understand that they are concerned about security, but they don't make it easy to automatically link your Power BI workflow to your apps such as Excel, PowerPoint, data sources, Access, and to your Microsoft flow at an enterprise-level deployment. It would be good to have a back-to-back connection between applications.

For how long have I used the solution?

I have been using this solution for two years.

We are using the 365 Enterprise, which is the lastest one.

What do I think about the stability of the solution?

This solution is quite stable.

What do I think about the scalability of the solution?

This is a scalable solution.

We are a small organization aiming to grow. We have three core users and adding another one at the end of this month.

How are customer service and technical support?

The technical support is very good. When I first signed up, I received a call and they spent close to an hour going over everything, step by step. They were quite helpful and very patient with me during that process. He went beyond his real competency by assisting me. This experience helped me appreciate Microsoft packages and services.

Which solution did I use previously and why did I switch?

I have always used Microsoft. I have set up the normal Microsoft Office versions that you can install, such as 2013, and 2016.

Primarily I use two systems, Windows and Linux, but for office administration purposes, Office is the leading solution provider. Linux is mostly for deep development and server setups.

How was the initial setup?

The initial setup is straightforward.

I had some challenges because I have approximately seven different applications on my computer that are directly related and connected to the cloud. It took me 30 minutes to deploy.

There are many apps on the cloud for 365, but on your device, you are limited to anywhere from nine to eleven.

What's my experience with pricing, setup cost, and licensing?

The price just keeps going up and it never comes down, but the service that you receive with the support is worth it.

It works out to be $12.50 per user per month. For us, it will cost approximately $50.00 for four users per month. This doesn't include the cost for other licensing on other app subscriptions.

What other advice do I have?

We have a setup file that we are running on our systems but most of the functionalities and features are from the cloud.

I would recommend this solution. The challenges with technologies are very dynamic. It changes daily based on the requirements and the scope.

If we look at the world right now, we are moving towards digital platforms at our premises due to the non-contact, issues of working from home, being able to pay people, and needing to have meetings.

Proof of concept is okay when you are trying to purchase or have a trial to purchase. You start the first month on a free platform. It is nice because the first month is free.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.
Real User
Top 5Leaderboard
Helps with corporate email and document management but needs to improve support and administration
Pros and Cons
  • "We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents."
  • "I don't like the tool's administration which consists of crappy operations."

What is our primary use case?

We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents. 

What needs improvement?

I don't like the tool's administration which consists of crappy operations. 

For how long have I used the solution?

I have been using the solution for three to four years. 

What do I think about the stability of the solution?

Microsoft 365 Business is stable. 

What do I think about the scalability of the solution?

The product is scalable and my company has 300 users for the tool. 

How are customer service and support?

We escalated a few issues and did not get a response from Microsoft's support. The support is too complex and takes a lot of time. It is not quick. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive and the licensing costs are yearly. 

What other advice do I have?

I would rate Microsoft 365 Business a seven out of ten. I will recommend the tool for corporate email and document management. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dubi Blitt - PeerSpot reviewer
Country Manager at CloudFabrix Software
Real User
Top 20
A stable and scalable solution which is easy to use and has good performance
Pros and Cons
  • "The solution is easy to use and scalable."
  • "The solution could have better email automation."

What is our primary use case?

As the solution is cloud-based, we have always been using the latest version. 

I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud. 

What is most valuable?

The solution is easy to use and scalable. It is stable and we have had no issues with the performance. 

What needs improvement?

The solution could have better email automation. 

For how long have I used the solution?

I have been using Microsoft 365 Business for two years. 

What do I think about the stability of the solution?

We have encountered no issues with the stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

I have not had occasion to make use of tech support. 

Which solution did I use previously and why did I switch?

I do not recall if we used a different solution prior to Microsoft 365 Business. 

How was the initial setup?

As I was not involved in the installation, I cannot comment on it. 

What other advice do I have?

My previous organization consisted of a small company, with fewer than 100 users. 

I would recommend the solution to others. It's a great tool. 

I rate Microsoft 365 Business as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Octavian Enache - PeerSpot reviewer
Information Security Officer at TBI Bank
Real User
An office solution that's easy to use, but the price could be better
Pros and Cons
  • "I like that Microsoft 365 Business is very easy to use. It's a very good solution."
  • "The price could be better."

What is our primary use case?

We use Microsoft 365 Business for our business environment and not for personal use.

What is most valuable?

I like that Microsoft 365 Business is very easy to use. It's a very good solution.

What needs improvement?

The price could be better.

For how long have I used the solution?

My company has been using Microsoft 365 Business for at least a year. I have been using this solution for a month.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

How are customer service and support?

Microsoft technical support is quite responsive, and they usually solve your It's a big thumbs up to the guys at Microsoft Support.

Which solution did I use previously and why did I switch?

I've used Office suite 2016 and 2019 before.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business could be cheaper. 

What other advice do I have?

I would recommend this solution to new users. 

On a scale from one to ten, I would give Microsoft 365 Business a seven,

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Victor Arceo - PeerSpot reviewer
IT Operations Section Head at Toyota Motor Philippines Corporation
Real User
Allows our team to work together regardless of location
Pros and Cons
  • "I appreciate the mobility of this solution."
  • "I suppose it could be more secure; every solution could be more secure."

What is our primary use case?

We mainly use this solution for video conferencing on Microsoft Teams. We also use SharePoint quite a bit — for email. 

Within our organization, there are roughly 1,350 employees using this solution. Currently, we have a team of four technical engineers that take care of all maintenance-related issues. 

What is most valuable?

I appreciate the mobility of this solution. We started using it due to the pandemic. Once COVID-19 hit, we began working from home. 

What needs improvement?

I suppose it could be more secure; every solution could be more secure.

For how long have I used the solution?

We just migrated over to Microsoft 365 Business last year. 

What do I think about the scalability of the solution?

This solution is very scalable. 

How are customer service and technical support?

We are very satisfied with the technical support. 

How was the initial setup?

The installation was very straightforward. All that was required was a one-time installation. It took roughly one month to get everyone up and running.

What about the implementation team?

We installed this solution on our own, although, Microsoft technical support helped. 

What's my experience with pricing, setup cost, and licensing?

The licenses could be cheaper. Right now, we're on a yearly subscription. 

What other advice do I have?

I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give it a rating of nine. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user