We use the mail client, and we use PowerPoint 365 and Word 365 to produce documents, offers, and documents for our customers.
Senior Advisor at a consultancy with 11-50 employees
Has ongoing and fast development and integration with teams
Pros and Cons
- "Microsoft 365 Business is stable and scalable, and the installation is straightforward as well."
- "It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done."
What is our primary use case?
How has it helped my organization?
It helped a lot, especially with all of us working from the home office and still practically being as though we were at work in the office. That's what helped most.
What is most valuable?
The ongoing and fast development and integration with teams have been valuable features.
The cost for licensing is reasonable.
Microsoft 365 Business is stable and scalable, and the installation is straightforward as well.
What needs improvement?
Ongoing better integration would be good. It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done.
More easily accessible training modules would be good to have. They exist, but you have to search for them. Ongoing user support and ongoing learning and education in the product, without being offensive, and making that access easier would be a big advantage over today's product. It should not be an aggressive offering, but it should be easy to find so that we don't have to dig for it.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
For how long have I used the solution?
I've been using Microsoft 365 Business for about 5 years.
What do I think about the stability of the solution?
With a few exceptions, that are actually lower than they used to be when Microsoft 365 Business was run on-premises, it is very stable.
What do I think about the scalability of the solution?
We are a company of over 1,000 people, so we don't have any scalability problems. I have been in a mid-sized company or at the lower end of an enterprise with 10,000 people, and we had no scalability issues at all.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is reasonable.
What other advice do I have?
I would rate this solution at eight on a scale from one to ten.
There are still a lot of companies, especially small ones, that still rely on on-premises or on a small partner that delivers old style Windows Office environments hosted somewhere locally. I would really encourage all of them to move to Microsoft 365, maybe coached or managed by a third-party. I would suggest that they think in this new style and help and support the use of Microsoft 365, an IT commodity, and not think the old way that it has to be installed and maintained the old way.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager at SAPEC
Flexible, highly scalable, and simple installation
Pros and Cons
- "I think the flexibility of Teams very good."
- "There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release."
What is our primary use case?
We are using the solution mainly for Teams, SharePoint, and OneDrive. Additionally, we use Word, Excel, and PowerPoint.
What is most valuable?
I think the flexibility of Teams very good.
What needs improvement?
There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The solution could be more stable.
What do I think about the scalability of the solution?
The solution is easy to scale. We have 15 people using the solution in our company and it is very easy to increase the number of licenses and users.
How was the initial setup?
The installation was very easy. The longest period of the installation was the migration of emails. The rest of the application can be deployed within two days.
What about the implementation team?
We did the implementation ourselves. We have 10 technical engineers that can deploy and do maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license for this solution and it is priced based on the users using it.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Good security, scales well, and offers good integration capabilities
Pros and Cons
- "The best thing about the product is the ecosystem of it. As most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance."
- "The user interface could be a bit better."
What is our primary use case?
We primarily use the solution for its various applications, including Excel and Teams.
What is most valuable?
We like that it's a cloud-based solution that we can work with like a desktop application.
We really like it as a productivity tool. We get a lot of really great applications such as Excel, OneNote, Teams, and more. These types of tools are quite helpful to our day-to-day.
The best thing about the product is the ecosystem of it. As most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance.
The integration between the apps is great. It's awesome that it's so interconnected even between users to make sharing easy.
The solution scales well.
There's good security on offer.
We've found the product to be quite stable so far.
What needs improvement?
I haven't encountered any issues with the solution so far.
The user interface could be a bit better.
For how long have I used the solution?
I've been using the solution for about three to four months at this point. It hasn't been too long.
What do I think about the stability of the solution?
The stability has been very good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. The performance on offer is good.
What do I think about the scalability of the solution?
The scalability of the solution is good. If a company needs to expand it, it can do so with relative ease.
Everyone in our organization is using the product. That's around 13,000 users.
We may increase usage in the future.
How are customer service and technical support?
I haven't faced any issues that required a call to technical support. I can't speak to how helpful or responsive they are, having never dealt with them directly.
How was the initial setup?
I didn't handle the installation personally. It was managed by our IT team. As I didn't participate in the process, I can't speak to how easy or difficult it was, or what the deployment process entailed. I'm not sure how long it took.
It's my understanding that a single person can handle the deployment process.
What about the implementation team?
Our company has an IT team that can handle the process in-house. We do not need the assistance of an integrator or a consultant.
What's my experience with pricing, setup cost, and licensing?
There is a license that you need to purchase in order to use the product.
Which other solutions did I evaluate?
I've taken a look at Google Suite, which is very similar to Office 365. While Microsoft is a paid product, Google does offer some of its services for free, therefore, it might make for a good option for a startup, for example. Microsoft Office is a better product and it integrates more completely with companies that use a lot of Microsoft within their business. Google doesn't integrate.
What other advice do I have?
We are Microsoft customers and end-users.
The solution really does meet all of our requirements, and we've found that it's an improvement on just Outlook.
Overall, the product has been amazing. I would rate it at a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at a sports company with 11-50 employees
Flexible, stable, and very user friendly
Pros and Cons
- "The flexibility of the solution is excellent."
- "Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on."
What is our primary use case?
We primarily use the solution for many office tasks which are normal Office 365 activities. This includes emails, spreadsheets, presentations, and those sorts of tasks.
What is most valuable?
The applications across office tasks are very helpful. Being able to make spreadsheets and presentations and using its email services are all very helpful.
The solution is very stable. The performance is good.
The flexibility of the solution is excellent.
We've found that the solution is very user-friendly. It's easy to navigate and isn't overly technical.
The initial setup is nice and easy.
What needs improvement?
I cannot recall coming across missing features. I don't have an opinion on what they should add to future releases.
Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on.
For how long have I used the solution?
We've basically used the solution since the very beginning. It's been a few years at this point.
What do I think about the stability of the solution?
We have found the stability to be very good. The performance is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is quite scalable. If a company needs to expand it, it can do so with ease.
We have about seven people on the solution, currently.
We do plan to increase usage if and when we do add staff to our organization.
How are customer service and technical support?
I've never actually been in contact with technical support. I can't speak to how knowledgeable or responsive they are. I simply don't any experience with them.
How was the initial setup?
The initial setup was not overly complex or difficult. It's very straightforward. It's easy. It shouldn't be too difficult for a company to set everything up.
I cannot recall the amount of time it took to deploy.
What about the implementation team?
When it was first installed, it was done by a third-party IT supplier. I wasn't a part of the implementation.
What's my experience with pricing, setup cost, and licensing?
We do pay a licensing fee to Microsoft. I can't speak to the exact cost. I cannot say if it is paid monthly or yearly.
What other advice do I have?
I'm using primarily the desktop version.
I'd rate the solution at a ten out of ten. We've been very happy with its capabilities.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Integrator IT Manager at Tecnimex S.r.l.
Helps with corporate email and document management but needs to improve support and administration
Pros and Cons
- "We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents."
- "I don't like the tool's administration which consists of crappy operations."
What is our primary use case?
We use Microsoft 365 Business for email and desktop management. We also use Office Suite products like Word, Excel, and PowerPoint to manage documents.
What needs improvement?
I don't like the tool's administration which consists of crappy operations.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
The product is scalable and my company has 300 users for the tool.
How are customer service and support?
We escalated a few issues and did not get a response from Microsoft's support. The support is too complex and takes a lot of time. It is not quick.
What's my experience with pricing, setup cost, and licensing?
The product is expensive and the licensing costs are yearly.
What other advice do I have?
I would rate Microsoft 365 Business a seven out of ten. I will recommend the tool for corporate email and document management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Country Manager at CloudFabrix Software
A stable and scalable solution which is easy to use and has good performance
Pros and Cons
- "The solution is easy to use and scalable."
- "The solution could have better email automation."
What is our primary use case?
As the solution is cloud-based, we have always been using the latest version.
I use the solution for everything. It is convenient. There is no need to save my work, as it is always in the cloud.
What is most valuable?
The solution is easy to use and scalable. It is stable and we have had no issues with the performance.
What needs improvement?
The solution could have better email automation.
For how long have I used the solution?
I have been using Microsoft 365 Business for two years.
What do I think about the stability of the solution?
We have encountered no issues with the stability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I have not had occasion to make use of tech support.
Which solution did I use previously and why did I switch?
I do not recall if we used a different solution prior to Microsoft 365 Business.
How was the initial setup?
As I was not involved in the installation, I cannot comment on it.
What other advice do I have?
My previous organization consisted of a small company, with fewer than 100 users.
I would recommend the solution to others. It's a great tool.
I rate Microsoft 365 Business as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineering Quality Analyst at Visteon Corporation
Scalable, stable, and provides multiple useful applications
Pros and Cons
- "Microsoft 365 Business is stable."
- "The solution could improve by being more secure."
What is our primary use case?
I use Microsoft 365 Business for many of the packaged solutions, such as Outlook and SharePoint.
What needs improvement?
The solution could improve by being more secure.
For how long have I used the solution?
I have been using Microsoft 365 Business for a few years.
What do I think about the stability of the solution?
Microsoft 365 Business is stable.
What do I think about the scalability of the solution?
The solution is scalable enough for what I use it for.
We have thousands of users using this solution in my organization.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft 365 Business a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager, Information Technology at a university with 201-500 employees
Easy to use, quick to deploy, and offers good scalability
Pros and Cons
- "The pricing is reasonable."
- "If they offered more integration capabilities, that would be ideal."
What is our primary use case?
We primarily use it on a daily basis for business processes. We use Microsoft Outlook quite a bit.
What is most valuable?
The solution is easy to use.
The product is quite stable.
We have found the solution to be scalable.
The pricing is reasonable.
The solution is quick to deploy and easy to implement.
Technical support has always been helpful.
You don' need to run through too much training. Everyone knows how to use Microsoft 365 for the most part.
What needs improvement?
There is no better solution than 365. I cannot recall coming across any aspect that is lacking.
If they offered more integration capabilities, that would be ideal.
For how long have I used the solution?
We have used the solution for a very long time. It's likely been more than ten years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. the performance is great.
What do I think about the scalability of the solution?
The scalability is very good. If a company needs to expand it, it can do so. it's not a problem.
We have about 1,000 people in our organization that use the solution.
How are customer service and technical support?
Technical support is very good. They are helpful and responsive. We are satisfied with the level of service that they have provided to us. Technical support has been very friendly.
How was the initial setup?
The initial setup is not overly difficult for us. We found it very simple and straightforward.
The deployment is very fast. It takes a maximum of 30 minutes or so.
What about the implementation team?
We handled the initial setup by ourselves. We didn't need any assistance from any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. It's not overly expensive.
What other advice do I have?
I am a customer and an end-user.
As a cloud-based solution, we are always on the most recent version. It's automatically updated.
I would rate the solution at a ten out of ten. We are very happy with the solution and its capabilities.
I would recommend the product to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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