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reviewer1558248 - PeerSpot reviewer
Global Head - Datacenters, Cloud and IT Core Services at a logistics company with 10,001+ employees
Real User
Secure, user-friendly, stable, and has good support
Pros and Cons
  • "It is easy to use."
  • "From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage."

What is our primary use case?

I use Microsoft 365 business for email. We use Outlook.

What is most valuable?

I have not had any issues when using Microsoft 365 Business.

I am very comfortable using this solution.

It is easy to use. 

I have not been faced with any security issues. The security has been good.

The features work well.

It is user-friendly.

What needs improvement?

From my experience, I would like to have a very clear way to distinguish between the billing plans and what is offered for the corporation and for personal usage.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few months.

We are using the latest version.

Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

There are no issues with the stability of this solution.

What do I think about the scalability of the solution?

It's a scalable product.

How are customer service and support?

Technical support is fantastic.

How was the initial setup?

It was already installed. I was not involved in the installation.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the pricing.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft 365 Business a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executive Vice President, Product & Innovations at HGC Global Communications Limited
Real User
Scalable with good email features and good stability
Pros and Cons
  • "The solution has been very stable."
  • "If Microsoft could offer more support, that would be ideal."

What is most valuable?

The solution is useful as it offers us the Office Suite and email features. For meetings, it's also useful to have access to Microsoft Teams.

The solution has been very stable.

The scalability is quite good.

What needs improvement?

The initial setup can be a bit complex. There are some advanced features or features not very easy to use. They may be more suited for people who have some IT knowledge.

If Microsoft could offer more support, that would be ideal. 

The solution could offer better email security or spam control and anti-phishing features.

For how long have I used the solution?

I've been using the solution for around two years. It hasn't been too long. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. The performance is good.

What do I think about the scalability of the solution?

We have found that the solution can scale. If a company needs to expand it, it can do so. It's easy.

Currently, we have about 500 people using it in our organization.

How are customer service and technical support?

Microsoft needs to offer better technical support. We are not fully satisfied with the level of service we get. 

Which solution did I use previously and why did I switch?

We did not previously work with anything similar. 

How was the initial setup?

Our IT department handles any implementation.

What's my experience with pricing, setup cost, and licensing?

The pricing varies according to which tier you are on. For Business Basic, the pricing is okay, however, for Business Standard or Premium, it's a little bit expensive.

Our company purchases licenses on a yearly basis.

What other advice do I have?

We're customers and end-users.

We are using the latest version of the product. I cannot speak to the exact version number, however, we are using the Business Standard option.

I would recommend the solution. It's worth trying. 

I'd rate the solution at an eight out of ten. we've mostly been happy with its capabilities. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
IT Manager at a insurance company with 51-200 employees
Real User
Simple, informative, easy to install, and has good support
Pros and Cons
  • "The adaptability is very easy."
  • "I would like to see more security features included."

What is our primary use case?

We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.

We can use many features that are available on the cloud.

What is most valuable?

It's quite simple and informative.

The adaptability is very easy. It is connected to many other platforms which also makes it easier.

What needs improvement?

Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.

I would like to see more security features included.

For how long have I used the solution?

We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.

How are customer service and technical support?

We have contacted technical support. 

You have partner support and you have general region Microsoft support.

They have primary level support and anything more than that goes to Microsoft directly.

Which solution did I use previously and why did I switch?

Previously, we were using another solution, but Microsoft is easier and everything is synchronized.

How was the initial setup?

The installation is simple. You can manage it yourself. 

Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.

Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

It's a cloud-based subscription.

The licensing fee is paid yearly.

What other advice do I have?

I would definitely recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1505082 - PeerSpot reviewer
Assistant Manager System at a financial services firm with 10,001+ employees
Real User
Stable and reliable with the potential to scale
Pros and Cons
  • "The stability and reliability are great."
  • "There are sometimes problems with incompatibility issues with other types of software."

What is our primary use case?

The solution is primarily used for a variety of tasks, from meetings and documents to file sharing. 

What is most valuable?

The solution is very scalable.

The stability and reliability are great.

What needs improvement?

Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

There are other kinds of problems with incompatibility issues with other types of software. 

For how long have I used the solution?

I've used the solution for five years. It's been a while. 

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches. However, we have had issues with it crashing and hanging in some cases, however, that might have to do with its general scalability.

What do I think about the scalability of the solution?

The solution is typically very scalable. It's a cloud-based solution. Therefore, it can be scaled to any number of employees. However, we have had issues with it hanging or crashing, and we're not sure if this is based on the scaling or not. 

We have hundreds of thousands of people in our organization. Pretty much everyone uses it. 

How are customer service and technical support?

I have never asked for any tech support, as we have our internal support team for Office 365, then most of the time, they are able to resolve anything. If they are not able to resolve it, we are not aware of that.

Which solution did I use previously and why did I switch?

We have used some Google applications and other conferencing platforms, such as Skype.

How was the initial setup?

I'm not really aware of the installation process, as we are at the end-user side, however, the services of the cloud are separate in the way that it is installed. We get our client software installed in our office machine, and therefore, we are not aware of the installation part as well. It's just on the machines and ready to go for us. 

What's my experience with pricing, setup cost, and licensing?

The company purchases bulk licenses. However, I'm not sure how much they are. I don't deal with buying or negotiating the pricing. 

What other advice do I have?

I'm a customer and I use it for business purposes. 

We are always on the latest version of the solution, as we are on the cloud, which is continuously and automatically updated. 

I'd rate the solution at an eight out of ten.

I'd recommend the solution to other companies, and most organizations are already using it. However, it depends upon the company, and how the security policy is, and whether they want to use a public cloud-based solution or not.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jorge Costa Neves - PeerSpot reviewer
IT Advisor at Silopor SA
Real User
A standard, stable, and powerful product with easy deployment
Pros and Cons
  • "It is a standard and powerful tool. Because it is a standard tool, everybody uses it."
  • "Their support should be improved in terms of faster response and better resolution."

What is our primary use case?

Excel, Word, Teams, and Outlook are the main solutions that we are using.

What is most valuable?

It is a standard and powerful tool. Because it is a standard tool, everybody uses it.

What needs improvement?

Their support should be improved in terms of faster response and better resolution. The price of its license should also be improved.

For how long have I used the solution?

We have been using Microsoft products for more than 20 years. We have a contract with Microsoft for software licensing.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable in the sense that if you need more users, you can increase the number of licenses. Currently, we have 16 users in our organization. We don't have any plan to increase its usage.

How are customer service and technical support?

I don't have a lot of experience with their support, but I don't like Microsoft's support. They are not fast, and they don't provide an exact solution.

Which solution did I use previously and why did I switch?

We have been using Microsoft solutions for a long time. In the beginning, we used Office 123 and WordPerfect in our company.

How was the initial setup?

It is easy to install. The duration depends on the network, but generally, we can do the installation in ten minutes.

What about the implementation team?

We do it ourselves. We have three people for deployment and maintenance. Two of them are engineers, but one of them is not.

What's my experience with pricing, setup cost, and licensing?

The price of its license should be improved. We have a contract for three years, but we pay on a yearly basis.

What other advice do I have?

I would recommend this solution to others. I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1588917 - PeerSpot reviewer
Senior Advisor at a consultancy with 11-50 employees
Real User
Has ongoing and fast development and integration with teams
Pros and Cons
  • "Microsoft 365 Business is stable and scalable, and the installation is straightforward as well."
  • "It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done."

What is our primary use case?

We use the mail client, and we use PowerPoint 365 and Word 365 to produce documents, offers, and documents for our customers.

How has it helped my organization?

It helped a lot, especially with all of us working from the home office and still practically being as though we were at work in the office. That's what helped most.

What is most valuable?

The ongoing and fast development and integration with teams have been valuable features.

The cost for licensing is reasonable.

Microsoft 365 Business is stable and scalable, and the installation is straightforward as well.

What needs improvement?

Ongoing better integration would be good. It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done.

More easily accessible training modules would be good to have. They exist, but you have to search for them. Ongoing user support and ongoing learning and education in the product, without being offensive, and making that access easier would be a big advantage over today's product. It should not be an aggressive offering, but it should be easy to find so that we don't have to dig for it.

For how long have I used the solution?

I've been using Microsoft 365 Business for about 5 years.

What do I think about the stability of the solution?

With a few exceptions, that are actually lower than they used to be when Microsoft 365 Business was run on-premises, it is very stable.

What do I think about the scalability of the solution?

We are a company of over 1,000 people, so we don't have any scalability problems. I have been in a mid-sized company or at the lower end of an enterprise with 10,000 people, and we had no scalability issues at all.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is reasonable.

What other advice do I have?

I would rate this solution at eight on a scale from one to ten.

There are still a lot of companies, especially small ones, that still rely on on-premises or on a small partner that delivers old style Windows Office environments hosted somewhere locally. I would really encourage all of them to move to Microsoft 365, maybe coached or managed by a third-party. I would suggest that they think in this new style and help and support the use of Microsoft 365, an IT commodity, and not think the old way that it has to be installed and maintained the old way.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Juan Jose Anaya - PeerSpot reviewer
Technical Manager at SAPEC
Real User
Top 10
Flexible, highly scalable, and simple installation
Pros and Cons
  • "I think the flexibility of Teams very good."
  • "There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release."

What is our primary use case?

We are using the solution mainly for Teams, SharePoint, and OneDrive. Additionally, we use Word, Excel, and PowerPoint.

What is most valuable?

I think the flexibility of Teams very good.

What needs improvement?

There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution could be more stable.

What do I think about the scalability of the solution?

The solution is easy to scale. We have 15 people using the solution in our company and it is very easy to increase the number of licenses and users.

How was the initial setup?

The installation was very easy. The longest period of the installation was the migration of emails. The rest of the application can be deployed within two days.

What about the implementation team?

We did the implementation ourselves. We have 10 technical engineers that can deploy and do maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it is priced based on the users using it.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Real User
Good security, scales well, and offers good integration capabilities
Pros and Cons
  • "The best thing about the product is the ecosystem of it. As most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance."
  • "The user interface could be a bit better."

What is our primary use case?

We primarily use the solution for its various applications, including Excel and Teams.

What is most valuable?

We like that it's a cloud-based solution that we can work with like a desktop application.

We really like it as a productivity tool. We get a lot of really great applications such as Excel, OneNote, Teams, and more. These types of tools are quite helpful to our day-to-day.

The best thing about the product is the ecosystem of it. As most of our users are using Windows and it's a product of Microsoft, we find we get amazing performance. 

The integration between the apps is great. It's awesome that it's so interconnected even between users to make sharing easy.

The solution scales well.

There's good security on offer.

We've found the product to be quite stable so far.

What needs improvement?

I haven't encountered any issues with the solution so far.

The user interface could be a bit better.

For how long have I used the solution?

I've been using the solution for about three to four months at this point. It hasn't been too long.

What do I think about the stability of the solution?

The stability has been very good. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. The performance on offer is good.

What do I think about the scalability of the solution?

The scalability of the solution is good. If a company needs to expand it, it can do so with relative ease.

Everyone in our organization is using the product. That's around 13,000 users.

We may increase usage in the future.

How are customer service and technical support?

I haven't faced any issues that required a call to technical support. I can't speak to how helpful or responsive they are, having never dealt with them directly.

How was the initial setup?

I didn't handle the installation personally. It was managed by our IT team. As I didn't participate in the process, I can't speak to how easy or difficult it was, or what the deployment process entailed. I'm not sure how long it took.

It's my understanding that a single person can handle the deployment process.

What about the implementation team?

Our company has an IT team that can handle the process in-house. We do not need the assistance of an integrator or a consultant.

What's my experience with pricing, setup cost, and licensing?

There is a license that you need to purchase in order to use the product.

Which other solutions did I evaluate?

I've taken a look at Google Suite, which is very similar to Office 365. While Microsoft is a paid product, Google does offer some of its services for free, therefore, it might make for a good option for a startup, for example. Microsoft Office is a better product and it integrates more completely with companies that use a lot of Microsoft within their business. Google doesn't integrate.

What other advice do I have?

We are Microsoft customers and end-users.

The solution really does meet all of our requirements, and we've found that it's an improvement on just Outlook.

Overall, the product has been amazing. I would rate it at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user