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Director - Digitization at KYC Technologies Botswana
Real User
Robust platform for office procedure including document sharing, with excellent technical support
Pros and Cons
  • "The most valuable features are that it is quite robust and is a collaborative model."
  • "I would like to be able to connect Power BI to data sources easily."

What is our primary use case?

We use this solution for our office administration purposes, emailing, and document sharing.

What is most valuable?

The most valuable features are that it is quite robust and is a collaborative model. For example, if I have opened a file in Word or Excel, every member of the organization who is logged in with their accounts at that same time can collaborate on the same document. We don't have to create multiple copies.

I like auto-server mode and the fact that you can unify them under one platform.

The fact that they are able to save directly to cloud storage and collaborate is something that is helpful.

What needs improvement?

The pricing can be reduced.

I don't like the number of email notifications that are sent, it's too often. I receive emails every day. It would be better to have weekly updates with one summary or have the summary every fortnight.

I would like to be able to connect Power BI to data sources easily. The Enterprise level comes with gateway connectivity, and that comes with many permissions. I understand that they are concerned about security, but they don't make it easy to automatically link your Power BI workflow to your apps such as Excel, PowerPoint, data sources, Access, and to your Microsoft flow at an enterprise-level deployment. It would be good to have a back-to-back connection between applications.

For how long have I used the solution?

I have been using this solution for two years.

We are using the 365 Enterprise, which is the lastest one.

Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

What do I think about the stability of the solution?

This solution is quite stable.

What do I think about the scalability of the solution?

This is a scalable solution.

We are a small organization aiming to grow. We have three core users and adding another one at the end of this month.

How are customer service and support?

The technical support is very good. When I first signed up, I received a call and they spent close to an hour going over everything, step by step. They were quite helpful and very patient with me during that process. He went beyond his real competency by assisting me. This experience helped me appreciate Microsoft packages and services.

Which solution did I use previously and why did I switch?

I have always used Microsoft. I have set up the normal Microsoft Office versions that you can install, such as 2013, and 2016.

Primarily I use two systems, Windows and Linux, but for office administration purposes, Office is the leading solution provider. Linux is mostly for deep development and server setups.

How was the initial setup?

The initial setup is straightforward.

I had some challenges because I have approximately seven different applications on my computer that are directly related and connected to the cloud. It took me 30 minutes to deploy.

There are many apps on the cloud for 365, but on your device, you are limited to anywhere from nine to eleven.

What's my experience with pricing, setup cost, and licensing?

The price just keeps going up and it never comes down, but the service that you receive with the support is worth it.

It works out to be $12.50 per user per month. For us, it will cost approximately $50.00 for four users per month. This doesn't include the cost for other licensing on other app subscriptions.

What other advice do I have?

We have a setup file that we are running on our systems but most of the functionalities and features are from the cloud.

I would recommend this solution. The challenges with technologies are very dynamic. It changes daily based on the requirements and the scope.

If we look at the world right now, we are moving towards digital platforms at our premises due to the non-contact, issues of working from home, being able to pay people, and needing to have meetings.

Proof of concept is okay when you are trying to purchase or have a trial to purchase. You start the first month on a free platform. It is nice because the first month is free.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
PeerSpot user
Project Manager at Atelier Visual C.A
Real User
We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.

What is our primary use case?

It is an indispensable tool in the planning of architectural projects, it allows us to organize and manage the stages of the project, process metric calculations and gives vivid memories of the work. Having all the office tools integrated and online facilitates us to share and edit the information from different equipment and devices.

How has it helped my organization?

  • It is effortless to implement which ensures the whole team can handle the tools without problem, both the most used, like Word and Excel to make simple documents, and others like PowerPoint for the presentation of architectural projects to customers.  
  • It also supports using Skype for remote meetings without major problems, asides being able to support cloud storage which is very useful.

What is most valuable?

  • From my personal use, I have found using OneNote indispensable, very often I use it during the day for important reminders and scheduled tasks. Its latest versions have greatly improved its efficiency and usefulness at the fact of being able to insert images into the notes.
  • Skype is also very useful for making video calls to architects who are on site for urgent adjustments.

What needs improvement?

  • I am very disappointed that this version does not include the Microsoft Project tool, which is essential in our area of ​​work to plan projects. 
  • Outlook has always left me unhappy with its interfaces, although it has improved in its latest updates.

For how long have I used the solution?

Less than one year.

How are customer service and technical support?

We have not experienced major problems with the program, some of the errors were solved using tutorials in the network.

Which solution did I use previously and why did I switch?

We used the traditional desktop version but decided to change to the Microsoft 365 Business version since it offers the opportunity to work online and share the information efficiently, which is much more useful.

How was the initial setup?

It was really simple.

What about the implementation team?

It was implemented internally in the project planning department.

What's my experience with pricing, setup cost, and licensing?

It is a reasonable and acceptable value for the utility and functions that it incorporates.

Which other solutions did I evaluate?

We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.

What other advice do I have?

It is advisable to have a basic knowledge of traditional office tools to be able to get the most out of it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
WaleedKhan - PeerSpot reviewer
IT manager at ARAR Innovations
Real User
Top 5Leaderboard
A stable and user-friendly product that enables users to access their documents from anywhere in the world
Pros and Cons
  • "The solution is quite friendly."
  • "Not everyone can afford the product."

What is our primary use case?

If we have the email address and the password, we can access our documents from any system anywhere in the world.

What is most valuable?

The solution is quite friendly.

What needs improvement?

The price is the main issue. Not everyone can afford the product.

For how long have I used the solution?

I have been using the solution since 2017. I am using the latest version of the solution.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. In my organization, 10 to 15 people are using the solution. We use the solution regularly. We need the files, drives, and presentations regularly.

How was the initial setup?

The product is easy to set up. The deployment was not tough. We just need to get the login credentials.

What about the implementation team?

I deployed the solution myself.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for the solution. It could be more affordable.

What other advice do I have?

I took feedback from others and learned about the solution’s features before using it. I would recommend the product to others. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technology Security Specialist at a financial services firm with 5,001-10,000 employees
Real User
Easy to use, implementation straightforward, and scalable
Pros and Cons
  • "Microsoft 365 Business is easy to use. Most companies use Microsoft Windows as an operating system making the use of this solution straightforward. There is a small learning curve and it is something everyone can adapt to easily."

    What is our primary use case?

    We use a lot of the applications that come with Microsoft 365 Business, such as Sharepoint, Teams, and Outlook.

    What is most valuable?

    Microsoft 365 Business is easy to use. Most companies use Microsoft Windows as an operating system making the use of this solution straightforward. There is a small learning curve and it is something everyone can adapt to easily.

    For how long have I used the solution?

    I have been using Microsoft 365 Business for approximately six years.

    What do I think about the stability of the solution?

    I would recommend this solution to others and we plan to continue using it in the future.

    I have found Microsoft 365 Business to be stable.

    What do I think about the scalability of the solution?

    Microsoft 365 Business is scalable.

    We have approximately 6,000 using the solution in my organization.

    How are customer service and support?

    The technical support is very responsive and they have different levels of support. However, the response time depends on the license that has been purchased.

    How was the initial setup?

    When I joined this organization they had already installed Microsoft 365 Business, but the project took approximately six months. I have now onboarded the solution across the organization. Microsoft 365 Business is on the cloud making the installation straightforward. The deployment does not take a long time, you have to take time to migrate all of the users which was done in a phased approach. It took about six months to migrate everyone.

    What about the implementation team?

    We have a team of five administrators that do the maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The price of the license for Microsoft 365 Business can be expensive for smaller businesses and should be adjusted. The overall pricing model can be improved upon.

    What other advice do I have?

    I rate Microsoft 365 Business an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Executive Vice President, Product & Innovations at HGC Global Communications Limited
    Real User
    Scalable with good email features and good stability
    Pros and Cons
    • "The solution has been very stable."
    • "If Microsoft could offer more support, that would be ideal."

    What is most valuable?

    The solution is useful as it offers us the Office Suite and email features. For meetings, it's also useful to have access to Microsoft Teams.

    The solution has been very stable.

    The scalability is quite good.

    What needs improvement?

    The initial setup can be a bit complex. There are some advanced features or features not very easy to use. They may be more suited for people who have some IT knowledge.

    If Microsoft could offer more support, that would be ideal. 

    The solution could offer better email security or spam control and anti-phishing features.

    For how long have I used the solution?

    I've been using the solution for around two years. It hasn't been too long. 

    What do I think about the stability of the solution?

    The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. The performance is good.

    What do I think about the scalability of the solution?

    We have found that the solution can scale. If a company needs to expand it, it can do so. It's easy.

    Currently, we have about 500 people using it in our organization.

    How are customer service and technical support?

    Microsoft needs to offer better technical support. We are not fully satisfied with the level of service we get. 

    Which solution did I use previously and why did I switch?

    We did not previously work with anything similar. 

    How was the initial setup?

    Our IT department handles any implementation.

    What's my experience with pricing, setup cost, and licensing?

    The pricing varies according to which tier you are on. For Business Basic, the pricing is okay, however, for Business Standard or Premium, it's a little bit expensive.

    Our company purchases licenses on a yearly basis.

    What other advice do I have?

    We're customers and end-users.

    We are using the latest version of the product. I cannot speak to the exact version number, however, we are using the Business Standard option.

    I would recommend the solution. It's worth trying. 

    I'd rate the solution at an eight out of ten. we've mostly been happy with its capabilities. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Manager at a insurance company with 51-200 employees
    Real User
    Simple, informative, easy to install, and has good support
    Pros and Cons
    • "The adaptability is very easy."
    • "I would like to see more security features included."

    What is our primary use case?

    We use this solution for a number of reasons. We use it for email, antivirus, OneDrive, Teams, various planners, and Power BI.

    We can use many features that are available on the cloud.

    What is most valuable?

    It's quite simple and informative.

    The adaptability is very easy. It is connected to many other platforms which also makes it easier.

    What needs improvement?

    Security is an area that needs improvement. The advanced security would be at the ultimate operating system level with advanced security where you would not have to rely on third-party security.

    I would like to see more security features included.

    For how long have I used the solution?

    We have been using Microsoft as a product for a number of years, and we have been using Microsoft 365 Business for three years.

    We are using the latest version.

    What do I think about the stability of the solution?

    Microsoft 365 Business is a stable product.

    What do I think about the scalability of the solution?

    I don't have any issues with the scalability of this solution. We have approximately 180 people who are using it in our organization.

    How are customer service and technical support?

    We have contacted technical support. 

    You have partner support and you have general region Microsoft support.

    They have primary level support and anything more than that goes to Microsoft directly.

    Which solution did I use previously and why did I switch?

    Previously, we were using another solution, but Microsoft is easier and everything is synchronized.

    How was the initial setup?

    The installation is simple. You can manage it yourself. 

    Migration can be done through a partner or a migration team. For example, if you have a standalone device or wanted to migrate from any other mail platform, it can be done. It can be done yourself.

    Generally, the length of time it takes the migration depends on the size of the partition, the number of accounts you need to migrate, and how many systems need to be done.

    What about the implementation team?

    We completed the installation ourselves.

    What's my experience with pricing, setup cost, and licensing?

    It's a cloud-based subscription.

    The licensing fee is paid yearly.

    What other advice do I have?

    I would definitely recommend this solution to others.

    I would rate Microsoft 365 Business an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1505082 - PeerSpot reviewer
    Assistant Manager System at a financial services firm with 10,001+ employees
    Real User
    Stable and reliable with the potential to scale
    Pros and Cons
    • "The stability and reliability are great."
    • "There are sometimes problems with incompatibility issues with other types of software."

    What is our primary use case?

    The solution is primarily used for a variety of tasks, from meetings and documents to file sharing. 

    What is most valuable?

    The solution is very scalable.

    The stability and reliability are great.

    What needs improvement?

    Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

    There are other kinds of problems with incompatibility issues with other types of software. 

    For how long have I used the solution?

    I've used the solution for five years. It's been a while. 

    What do I think about the stability of the solution?

    The solution is very stable and reliable. There are no bugs or glitches. However, we have had issues with it crashing and hanging in some cases, however, that might have to do with its general scalability.

    What do I think about the scalability of the solution?

    The solution is typically very scalable. It's a cloud-based solution. Therefore, it can be scaled to any number of employees. However, we have had issues with it hanging or crashing, and we're not sure if this is based on the scaling or not. 

    We have hundreds of thousands of people in our organization. Pretty much everyone uses it. 

    How are customer service and technical support?

    I have never asked for any tech support, as we have our internal support team for Office 365, then most of the time, they are able to resolve anything. If they are not able to resolve it, we are not aware of that.

    Which solution did I use previously and why did I switch?

    We have used some Google applications and other conferencing platforms, such as Skype.

    How was the initial setup?

    I'm not really aware of the installation process, as we are at the end-user side, however, the services of the cloud are separate in the way that it is installed. We get our client software installed in our office machine, and therefore, we are not aware of the installation part as well. It's just on the machines and ready to go for us. 

    What's my experience with pricing, setup cost, and licensing?

    The company purchases bulk licenses. However, I'm not sure how much they are. I don't deal with buying or negotiating the pricing. 

    What other advice do I have?

    I'm a customer and I use it for business purposes. 

    We are always on the latest version of the solution, as we are on the cloud, which is continuously and automatically updated. 

    I'd rate the solution at an eight out of ten.

    I'd recommend the solution to other companies, and most organizations are already using it. However, it depends upon the company, and how the security policy is, and whether they want to use a public cloud-based solution or not.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Jorge Costa Neves - PeerSpot reviewer
    IT Advisor at Silopor SA
    Real User
    A standard, stable, and powerful product with easy deployment
    Pros and Cons
    • "It is a standard and powerful tool. Because it is a standard tool, everybody uses it."
    • "Their support should be improved in terms of faster response and better resolution."

    What is our primary use case?

    Excel, Word, Teams, and Outlook are the main solutions that we are using.

    What is most valuable?

    It is a standard and powerful tool. Because it is a standard tool, everybody uses it.

    What needs improvement?

    Their support should be improved in terms of faster response and better resolution. The price of its license should also be improved.

    For how long have I used the solution?

    We have been using Microsoft products for more than 20 years. We have a contract with Microsoft for software licensing.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable in the sense that if you need more users, you can increase the number of licenses. Currently, we have 16 users in our organization. We don't have any plan to increase its usage.

    How are customer service and technical support?

    I don't have a lot of experience with their support, but I don't like Microsoft's support. They are not fast, and they don't provide an exact solution.

    Which solution did I use previously and why did I switch?

    We have been using Microsoft solutions for a long time. In the beginning, we used Office 123 and WordPerfect in our company.

    How was the initial setup?

    It is easy to install. The duration depends on the network, but generally, we can do the installation in ten minutes.

    What about the implementation team?

    We do it ourselves. We have three people for deployment and maintenance. Two of them are engineers, but one of them is not.

    What's my experience with pricing, setup cost, and licensing?

    The price of its license should be improved. We have a contract for three years, but we pay on a yearly basis.

    What other advice do I have?

    I would recommend this solution to others. I would rate Microsoft 365 Business a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user