Try our new research platform with insights from 80,000+ expert users
Fresh Operations Manager at Jerónimo Martins
Real User
Useful application package, straightforward installation, and easy deployment
Pros and Cons
  • "The solution comes with many applications as part of the package which is useful."
  • "The technical support need to improve, I have had bad experiences."

What is our primary use case?

We are using Access, which is part of the Microsoft 365 Business, to analyze databases together as a team. Additionally, we use the other program as part of the package to work collectively on other files and documents.

What is most valuable?

The solution comes with many applications as part of the package which is useful.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the scalability of the solution?

We have approximately 25 users using this solution in my organization.

Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

How are customer service and support?

The technical support need to improve, I have had bad experiences.

How was the initial setup?

The installation is straightforward and takes approximately 30 minutes.

What about the implementation team?

I did the implementation myself and we need one person to do the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for the solution. The solution could be cheaper overall.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Key account manager
Real User
Easy to use with a good interface and good stability
Pros and Cons
  • "The initial setup is very simple and straightforward."
  • "They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS."

What is our primary use case?

I primarily use the solution for Teams and other Microsoft applications.

We use it in the office for communication, security, file transfers, cloud access, and the company portal. All of its basic services are leveraged.

What is most valuable?

The solution is very simple to use.

The product has a pretty nice interface.

There is good support on offer.

The solution provides regular updates.

The initial setup is very simple and straightforward.

The stability is great, both on the PC and on mobile.

The scalability of the solution is very good.

We've found that the product works well on Apple products as well. there are no compatibility issues.

What needs improvement?

The solution could still use better integration with Apple infrastructure. They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS. 

For how long have I used the solution?

I've been using the solution for a few years at this point. It has been quite a while.

What do I think about the stability of the solution?

We've found the stability to be good. It's stable on both mobile and desktop versions. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability is very good. It's great for companies that have 500 or more employees. We have around 1,000 users and it's been great. It can handle a lot of people. In my office alone there are about 150 users.

It is my understanding that we don't have plans to increase usage.

How are customer service and technical support?

The technical support is very good. they are helpful and responsive. We're quite satisfied with the level of support on offer. We also have staff on-site that can answer questions if we have any. Our IT team is very knowledgeable. They typically have been able to handle any questions we have and if they can't they can always go directly to Microsoft.

How was the initial setup?

The solution is very easy to install. It's not overly complex or difficult. A user shouldn't have any issues with the process.

That said, I did not personally deploy the product. I just use it. We have five people on staff that handle deployment and maintenance tasks. 

What's my experience with pricing, setup cost, and licensing?

The company provides the solution to me. I can't speak to the licensing or costs.

We do have an enterprise-level licensing agreement with Microsoft.

What other advice do I have?

I'm an end-user and a customer. I don't have a business relationship with Microsoft.

I'm using the latest version of the solution. I can't speak to the exact version number.

I'd recommend the solution to other users and organizations. A lot of other companies already use it. It's quite popular.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft 365 Business
November 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Ryan Dave Brigino - PeerSpot reviewer
Software Engineer at Es'hailSat
Real User
Top 5Leaderboard
Very stable, easy to use, and simple to implement
Pros and Cons
  • "We've found the solution to be quite stable."
  • "It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to have it on at least five devices."

What is our primary use case?

We primarily use it in our company for business purposes. It's mandated that we use it. Our company uses it primarily for the Microsoft Office Suite - including Word, Excel, and PowerPoint. It is used for everyday work in the office.

What is most valuable?

We have found One Note and One Drive to be very useful applications.

The solution is very easy to use and is designed to be very user-friendly.

We've found the solution to be quite stable.

The scalability is good. It's been sufficient for our office needs.

The initial setup is extremely simple and straightforward.

What needs improvement?

The solution could provide us with more storage. It's always good to have more space available if we need it.

It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.

Microsoft should add Visio to their business suite and not have it as a separate application.

For how long have I used the solution?

I've been using the solution for at least two years at this point. It's been a while.

What do I think about the stability of the solution?

The solution, over, has been very stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance has been reliable.

What do I think about the scalability of the solution?

The solution can scale well. It is my understanding that we have one terabyte of storage and I'm not yet filling it up completely. It's sufficient enough for us in terms of size and scope.

We have about 200 users on the solution currently.

We likely will expand the usage. If we add employees, we will add them to the solution. As the business grows, our use of this product likely will too.

How are customer service and technical support?

I've never been in touch with Microsoft's technical support. We have our own in-house IT engineers, and, if we run into any issues, we call them.

That said, there haven't been any issues with this product and therefore technical support hasn't really been required.

How was the initial setup?

The initial setup is not complex at all. It's very easy and quite straightforward. 

You just need an internet connection, a working account, and that's it. It's very fast to deploy.

What about the implementation team?

I set the solution up myself. I did not need the assistance of an integrator or consultant. It was very easy to handle without outside professional help.

What's my experience with pricing, setup cost, and licensing?

The solution offers different licensing options. My understanding is that they have a lifetime license as well. Although I use this solution through my company, if I were to purchase it myself, I would likely choose to go with a lifetime license.

What other advice do I have?

Our company provides us with Office 365 and I am using it on my phone, on my tablet, and on my laptop. I use the company account.

I'd rate the solution, on a scale from one to ten, at a nine. There isn't any other solution on the market currently that can compare to it or compete with it. 

I'd recommend the solution to other users and organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1518129 - PeerSpot reviewer
Lead Business Analyst at a computer software company with 10,001+ employees
Real User
Stable with good integration capabilities and an easy to use interface
Pros and Cons
  • "The solution is stable."
  • "It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."

What is our primary use case?

I primarily use the solution for documents and email.

What is most valuable?

I've used Microsoft for the last maybe 25 years to 30 years. I just use it due to the fact that that's what we're using at work. I have no choice. That's what we're using. Overall, over the years, I've been happy to use it. After so long, I've grown comfortable with the interface and how it works.

The solution is stable.

The solution has amazing integration, however, I never use that aspect.

What needs improvement?

I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.

It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.

For how long have I used the solution?

I've been using the solution for years. It's been a while. I'm not sure of the exact amount of time. It might be as much as 25 to 30 years, at least as far as using Microsoft is concerned.

What do I think about the stability of the solution?

The product is stable. There are no bugs and glitches. It doesn't crash or freeze. In general, it's reliable and the performance is good. I have no complaints.

What do I think about the scalability of the solution?

I can't speak to the scalability. It's not something I handle directly or make decisions around. I've never tried to scale the solution. It's simply on my laptop and I work on it. That's about the extent of my involvement.

We have an organization of 8,000 people. Likely, everyone in the company is using it to some extent.

While I am not a decision-maker in the company, it's likely we will continue to keep using the product.

How are customer service and technical support?

I've never reached out to technical support. I can't speak to how helpful or responsive they are.

How was the initial setup?

IT deploys the solution for us, the users. I'm not sure how the initial setup happened.

When I received the laptop, the solution was already installed and ready to go.

I can't speak to what type of maintenance is needed if any. it's not an aspect of the solution I handle.

What about the implementation team?

Our IT team handled the implementation process.

What's my experience with pricing, setup cost, and licensing?

I don't pay for the solution directly. Likely, my employer does. I don't deal with the pricing or licensing aspects of the solution.

Which other solutions did I evaluate?

I'm not sure if our organization looked at any other options before choosing this solution. I'm not a part of that decision-making process.

What other advice do I have?

I'm not sure which version of the solution we're currently using. I don't know the version number off-hand.

I'd recommend this solution to other organizations. I'd rate it ten out of ten. It's worked well for me and I'm very comfortable with the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr Engineering Manager - Design Engineering at Baker Hughes
Real User
Top 20
Good features, highly scalable, and easy to use
Pros and Cons
  • "t is easy to use and the features are good."
  • "The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer."

What is our primary use case?

I use the solution for documentation.

What is most valuable?

It is easy to use and the features are good.

What needs improvement?

The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer.

For how long have I used the solution?

I have been using the solution for more than a year.

What do I think about the scalability of the solution?

The solution is scalable to meet your needs. We have tens of thousands of users using this solution in my organization.

What about the implementation team?

Our technical team did the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

We pay for a corporation license.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1498125 - PeerSpot reviewer
Works at a comms service provider with 1,001-5,000 employees
Real User
Easy installation, incomparable functionality, and has bundled products
Pros and Cons
  • "When trying to compare other products there are not a lot of product that can even compare with the functionality."
  • "Some of the functionality in the solution needs to improve. For example, when receiving a message in Outlook regarding the start of a meeting, it is not easy to connect, pick a microphone, or click the link."

What is our primary use case?

I use the solution for various tasks as it is a bundle of products. I use Outlook for messaging, Visio for chart modelling, PowerPoint for presentation, Excel, Word, and OneNote. For me personally, OneNote is mostly helpful application.

What is most valuable?

When trying to compare other products there are not a lot of product that can even compare with the functionality. There are many products bundled together.

What needs improvement?

I think every product manager has to use the products by himself because I am a product manager in my company for years, I have seen rudimentary mistakes. For example, in previous versions, there were no problems with simple operations. Currently, I see unstructured development. In previous versions it was always stable, now they focus on un-useful features, instead of useful ones.

Some of the functionality in the solution needs to improve. For example, when receiving a message in Outlook regarding the start of a meeting, it is not easy to connect, pick a microphone, or click the link.

Some of Google services are better than the ones with this solution.

For how long have I used the solution?

I have been using the solution for a couple of years.

What do I think about the stability of the solution?

I observe the dynamic of Microsoft products from unstable to more stable. They have improved over the years from critical mistakes. For example, Microsoft Teams, strange product, but now I can say it is a good product with mistakes, often unstable, but I observed the solution getting better over time. They need some more work done on stability.

What do I think about the scalability of the solution?

I have 3,000 employees in my company using the solution.

How are customer service and technical support?

I have used the solutions technical support in the past and I received an answer but it did not have the solution. It was a standard automated message. They could improve on the agent's knowledge for dealing with issues.

Which solution did I use previously and why did I switch?

I used Lotus from IBM in the past and it was terrible. I decided to find a new solution without Lotus. It was very hard to work with Lotus and other IBM product. Additionally, I have used Google products too.

How was the initial setup?

I ordered this solution and the supply manager installed it. They had no problem.

What about the implementation team?

We have an IT division in my company that manages all the deployments.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee that is quite expensive. However, the solution is useful and the price is equal to the value.

What other advice do I have?

Microsoft wonders me, I am quite satisfied with this solution. I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director - Digitization at KYC Technologies Botswana
Real User
Robust platform for office procedure including document sharing, with excellent technical support
Pros and Cons
  • "The most valuable features are that it is quite robust and is a collaborative model."
  • "I would like to be able to connect Power BI to data sources easily."

What is our primary use case?

We use this solution for our office administration purposes, emailing, and document sharing.

What is most valuable?

The most valuable features are that it is quite robust and is a collaborative model. For example, if I have opened a file in Word or Excel, every member of the organization who is logged in with their accounts at that same time can collaborate on the same document. We don't have to create multiple copies.

I like auto-server mode and the fact that you can unify them under one platform.

The fact that they are able to save directly to cloud storage and collaborate is something that is helpful.

What needs improvement?

The pricing can be reduced.

I don't like the number of email notifications that are sent, it's too often. I receive emails every day. It would be better to have weekly updates with one summary or have the summary every fortnight.

I would like to be able to connect Power BI to data sources easily. The Enterprise level comes with gateway connectivity, and that comes with many permissions. I understand that they are concerned about security, but they don't make it easy to automatically link your Power BI workflow to your apps such as Excel, PowerPoint, data sources, Access, and to your Microsoft flow at an enterprise-level deployment. It would be good to have a back-to-back connection between applications.

For how long have I used the solution?

I have been using this solution for two years.

We are using the 365 Enterprise, which is the lastest one.

What do I think about the stability of the solution?

This solution is quite stable.

What do I think about the scalability of the solution?

This is a scalable solution.

We are a small organization aiming to grow. We have three core users and adding another one at the end of this month.

How are customer service and technical support?

The technical support is very good. When I first signed up, I received a call and they spent close to an hour going over everything, step by step. They were quite helpful and very patient with me during that process. He went beyond his real competency by assisting me. This experience helped me appreciate Microsoft packages and services.

Which solution did I use previously and why did I switch?

I have always used Microsoft. I have set up the normal Microsoft Office versions that you can install, such as 2013, and 2016.

Primarily I use two systems, Windows and Linux, but for office administration purposes, Office is the leading solution provider. Linux is mostly for deep development and server setups.

How was the initial setup?

The initial setup is straightforward.

I had some challenges because I have approximately seven different applications on my computer that are directly related and connected to the cloud. It took me 30 minutes to deploy.

There are many apps on the cloud for 365, but on your device, you are limited to anywhere from nine to eleven.

What's my experience with pricing, setup cost, and licensing?

The price just keeps going up and it never comes down, but the service that you receive with the support is worth it.

It works out to be $12.50 per user per month. For us, it will cost approximately $50.00 for four users per month. This doesn't include the cost for other licensing on other app subscriptions.

What other advice do I have?

We have a setup file that we are running on our systems but most of the functionalities and features are from the cloud.

I would recommend this solution. The challenges with technologies are very dynamic. It changes daily based on the requirements and the scope.

If we look at the world right now, we are moving towards digital platforms at our premises due to the non-contact, issues of working from home, being able to pay people, and needing to have meetings.

Proof of concept is okay when you are trying to purchase or have a trial to purchase. You start the first month on a free platform. It is nice because the first month is free.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
PeerSpot user
Project Manager at Atelier Visual C.A
Real User
We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.

What is our primary use case?

It is an indispensable tool in the planning of architectural projects, it allows us to organize and manage the stages of the project, process metric calculations and gives vivid memories of the work. Having all the office tools integrated and online facilitates us to share and edit the information from different equipment and devices.

How has it helped my organization?

  • It is effortless to implement which ensures the whole team can handle the tools without problem, both the most used, like Word and Excel to make simple documents, and others like PowerPoint for the presentation of architectural projects to customers.  
  • It also supports using Skype for remote meetings without major problems, asides being able to support cloud storage which is very useful.

What is most valuable?

  • From my personal use, I have found using OneNote indispensable, very often I use it during the day for important reminders and scheduled tasks. Its latest versions have greatly improved its efficiency and usefulness at the fact of being able to insert images into the notes.
  • Skype is also very useful for making video calls to architects who are on site for urgent adjustments.

What needs improvement?

  • I am very disappointed that this version does not include the Microsoft Project tool, which is essential in our area of ​​work to plan projects. 
  • Outlook has always left me unhappy with its interfaces, although it has improved in its latest updates.

For how long have I used the solution?

Less than one year.

How are customer service and technical support?

We have not experienced major problems with the program, some of the errors were solved using tutorials in the network.

Which solution did I use previously and why did I switch?

We used the traditional desktop version but decided to change to the Microsoft 365 Business version since it offers the opportunity to work online and share the information efficiently, which is much more useful.

How was the initial setup?

It was really simple.

What about the implementation team?

It was implemented internally in the project planning department.

What's my experience with pricing, setup cost, and licensing?

It is a reasonable and acceptable value for the utility and functions that it incorporates.

Which other solutions did I evaluate?

We evaluated using Google Docs but we are Microsoft users, and for that reason, we decided to continue with their tools.

What other advice do I have?

It is advisable to have a basic knowledge of traditional office tools to be able to get the most out of it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user