Microsoft 365 Business Reviews

We are using the product primarily for all of our internal documentation and exchanges. The use cases are nothing special. It's quite basic for the most part.

The fact that it's completely on the cloud is one of its most useful aspects. We do not have to manage anything. 

We use the Office and Teams mostly. They are very helpful applications for our office.

The solution is very easy to use. It's completely transparent and extremely easy to navigate.

The stability is quite good. 

We found the installation to be very simple.

The solution offers good security and compliance.

From time to time we have some issues with OneDrive. OneDrive is not perfect. It's nice, however, from time to time we have some problems specifically with reloading the replication. We have to set it up again and again. It's not very stable.

The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email.

We've been using the solution for three years or so. We've used it for a while now.

The solution has proven to be quite stable. Its performance is good. There are no bugs or glitches and it doesn't crash or freeze on us. 

We don't really scale the solution. We're a pretty small company. We're only three users, and therefore do not need to scale at all. Therefore, I can't really speak to its capabilities. However, in the future, we are likely to expand usage.

I've only had one experience with technical support. It was not for me. It was for one of the customers. However, the experience was really, really good. 

Once it was finished, they ask for feedback. Technical support was perfect, however, the ticketing system was not that great. Once you've created a ticket, all the next steps are through email. Yet, if there is an email or something which is private, it should not be sent by email. That's why they have to improve the ticketing process. They should send a link to your ticket via email and always keep the information itself within the ticketing system.

The company is quite new. Before I was working at a bigger company which was completely different. However, when we started this new business, we decided to make it as simple as possible for us. That's why we decided to move to the cloud completely.

We also use Zoho for the cloud, for all our accounting, and invoicing, and so on. There is no Microsoft offering for that. It's completely separate. There is no link between them.

The initial setup is not difficult or overly complex. It's pretty straightforward and simple. 

The deployment is quick and only takes a few clicks. Implementation is only a few minutes. From an end-user point of view, it's even faster as it's just a click or two.

We don't need anyone to handle deployment or maintenance.

We handle the implementation ourselves. We have an IT team and we are quite capable of managing the implementation. Therefore we don't need the assistance of any integrators or consultants.

We have a license that we pay on a monthly basis.

We did not evaluate other options before choosing Microsoft.

We're just a customer and an end-user.

We are using the latest version of the solution.

We are like customers. Even if we do not sell these kinds of services, when customers ask us for advice, we recommend them to move to Microsoft. One of our business lines is in GDPR. For that, we recommend them to move to something which is completely secure. Microsoft Office 365 is one of them. We recommend customers move to Office 365 for that reason. 

I'd rate the solution at a nine out of ten.

Microsoft 365 Business is helping the business very much. Office 365 is reliable, full of a lot of applications, such as Word, Excel, and so on. It is very easy. Some versions are deployed on-premises, and some are deployed on the cloud.

We have around 200 users in our company. We are also a member of a group, and we have more than 3000 users all over the group. 

The good feature with the cloud is that you can access Microsoft Office from anywhere. It's integrated with Outlook, so you can edit a file in Excel, Word, or any other application and just attach it in the mail. It makes the business easier.

Excel hangs many times, especially when we have equations. Excel is very heavy on the hardware, and it needs powerful hardware. I hope they can enhance the performance of Excel. Other products are working well, except for Excel. 

I have been using this solution for five or six years. 

The stability is very good. All Office products work fine except for Excel, which hangs many times.

We did not need technical support. We are handling our problems.

For emails, we migrated from Gmail to Microsoft mail.

The initial setup was straightforward. It takes a very short time. Deployment time depends on the application, that is, whether you are deploying the whole Office or just Excel or Word.

We are deploying our products. In our group, we have more than 100 members for deploying our products. For Microsoft products, we have around 41 members.

I would, of course, recommend Microsoft for all people. Microsoft always meets your expectations. 

I would rate Microsoft 365 Business a nine out of ten. I think it's a complete application. They just need to enhance the performance of Excel.

I use the solution for emails.

The security provided by the solution is valuable. It works well.

The stability could be improved.

I have been using the solution for some years.

I rate the tool’s stability an eight out of ten.

The tool is scalable. Approximately 200 people are using the product in our organization. We need ten people to deploy and maintain the tool.

The setup is easy. I can do it by myself.

The solution is not very expensive.

I recommend the product to others. Overall, I rate the tool an eight out of ten.

We use Microsoft 365 Business for Teams and SharePoint.

It is easy to use.

Data protection needs to be improved.

Scalability is an area that needs to be improved.

I have been using Microsoft 365 Business for a couple of years.

We use Microsoft Teams on the cloud, and the rest of the solution is used on-premises.

We are using the latest version.

I don't have any issues with the stability of Microsoft 365 Business.

The scalability of Microsoft 365 Business needs improvement.

We have 300 users in our organization.

Personally, I have not contacted technical support, but my colleagues contact them often.

The installation is easy.

Personally, I don't like working in the cloud. The majority of this solution is used on-premises.

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a seven out of ten.

I use Microsoft 365 Business for many of the packaged solutions, such as Outlook and SharePoint.

The solution could improve by being more secure.

I have been using Microsoft 365 Business for a few years.

Microsoft 365 Business is stable.

The solution is scalable enough for what I use it for.

We have thousands of users using this solution in my organization.

I would recommend this solution to others.

I rate Microsoft 365 Business a nine out of ten.

We use this product internally for our own systems, and we also recommend it and set it up for our clients too. We're partners with Microsoft and I'm the managing director of our company. 

We have seen an improvement in efficiency; the ability to have multiple people edit documents concurrently using Teams is a great feature that saves us a lot of time. 

I like that the solution is available online as well as via desktop applications when it's deployed in the cloud.

Some of the menu options are not as logical as you would think, and it takes a lot of skill and thought and sometimes a little bit of research, to figure out what it is you're actually wanting to do and how to go about it. I think the solution could be a little better on mobile; viewing some things can be a bit difficult and if you're trying to edit something it can be somewhat challenging.

I've been using this solution for a couple of years. 

Stability of the solution is good, we haven't had any problems. 

The scalability is good, we have hundreds of users. 

The technical support is good, once you create a ticket the support is there. There's also plenty of documentation online. 

The initial setup is straightforward although I'm an IT professional and that helps. If you were a standard user, deployment might be a little more difficult. 

License fees can be paid monthly or annually and there are no extra costs involved. Licensing is reasonable and is on a tiered system so you can select what you want. In that respect, the license is scalable and it works well for some of our smaller clients who don't need all the features. 

The Microsoft mail server is a very strong and stable solution, good for business reliability and usability rather than some of the smaller email solutions or trying to host the solution yourself. 

I rate this solution nine out of 10. 

The solution is used heavily at our customer's end. Our businesses involve consulting in a lot of stuff related to accounting and other various business aspects. They are heavy users of Office 365 applications such as Word, PowerPoint, Excel, and, of course, Outlook. Outlook is the lifeline of this business. All business communication happens through it.

It is easy to use. 

It's mostly stable. There are no issues.

Support can be reached easily. 

They are constantly adding new features every week or every month or so. They really think about what the customers need and they work to build that into the product.

The scalability has been good. 

We had some hiccups where people would inadvertently send things out to external parties. When they realized, they just blame Outlook for being at fault, however, they do not think of themselves as a problem. They do not try to make changes to the behavior that they follow. That's why we are trying to figure out what other solutions are out there - to see which could probably aid end users. We need something to stop them before they send out an email to an external party. If they're prompted to check before sending, we can prevent data from getting leaked out to external parties. I'm not sure if that's a feature that could possibly be added to Outlook.

If Microsoft could do something about data loss prevention, that would be ideal. There needs to be more than just the capability of flagging an end-user.

Of late, the support has been very patchy at Microsoft's end. It's been like this for about one to two years now. From a support perspective, if you want to rank how good the support is, it's probably around seven at this point in time.

There used to be a lot of articles, however, they've dropped off or have gotten removed and therefore there's less available knowledge online. They need to work on building up their documentation again.

The solution could always be a bit more secure.

If there was a way to make the product more intuitive, that would be helpful for the end-users.

We've been using the solution from the start - when Microsoft started with 365. At that time, it was Office 365. Prior to that, it was called Exchange Online. I've been there from the start. It would probably be six to seven years plus of experience that I have with 365.

It is a stable platform. If any issues come up, Microsoft is able to fix them quite easily. Some issues take time. That depends on the complexity of the product. However, overall, from an enterprise standpoint, we are pretty satisfied with Microsoft.

It is scalable. Microsoft is based on a cloud platform. Therefore, anytime we have new users or a new company that is onboarded into our organization, we are able to do it pretty easily. It doesn't take a lot of effort and Microsoft is there to help us out if there are deployment issues.

We have hundreds of thousands of users on the solution.

There are hundreds of people who are in our engineering department and some of them are outsourced. There are more than, I would say, 500 people who are involved in M365. The exact numbers I don't have.

Support is okay, however, it could be better. Over the last few years, I have noticed it is not as consistent as it once was. That's an aspect they could improve.

The initial setup is something I do not deal with. That said, it's a straightforward install for end-users and we have SCCM and Intune that helps in the installation process. Intune is not being used. It's mostly SCCM that is used to deploy applications. Implementation is something that a different group does. I cannot say how good or how bad the experience is. It's my understanding that it just depends.

A couple of years back, before I joined the company as a contractor, they made the switch to Exchange Online. They had a dedicated subscription. There's a public cloud and a private cloud. They have some sort of a private cloud where they have specific servers allocated to this firm. A couple of years back, around three or four years back, the company decided to move out from that into a completely public cloud. Now, the firm is on an entirely public cloud.

The product's cost is based on a monthly license per user. We pay a certain amount per month, per year and that's about it. That's all I know from licensing perspective. It is monthly that it is billed.

I'm a consultant.

Basically, you sign up for the service, you get your email account, and then you get access to something like SharePoint, Teams, and other Microsoft services. It's a complete solution within the cloud.

The product is pretty perfect. I'd rate it at a ten out of ten.

I would say other enterprises should use the solution. A lot of enterprises are using Microsoft 365 because of its strengths and the way new features are released. A lot of customers like us are interested in trying out new products and new features as they come.

Microsoft Teams, without a shadow of doubt, is the best platform ever. 

It is also very stable with a lot of options.

They should simplify breakout rooms a bit. Breakout rooms are probably the most important factor. They have done some work on breakout rooms, but they probably have to do a bit more to make them simpler.

I have been using this solution for the last eight years.

It is very stable.

It is scalable. Currently, we have over 1,200 users. We are also rolling it out to students, and our number of users will roughly be from 3,500 to 4,000. These users will be across the globe at the following locations: Geneva, Paris, London, Dhaka in Bangladesh, Hyderabad in India, Maputo in Mozambique, Mombasa in Kenya, and few locations in Canada and the US.

Their technical support is extremely good. They walk you through, and if needed, they are happy to talk to you for a couple of hours. It doesn't matter whether it is the middle of the night or early morning.

For students, we have been using Google Suite, but they are no match with Microsoft. So, we are moving out. A limitation of Google is that it is not present at every location. They were able to deploy it for India and Kenya, but for Mozambique, after trying for six months, they refused. They asked for a lot of information, and we gave them all the information. They kept us waiting for six months, and then they came back and said, "No, sorry, we can't provide." That was very disheartening.

In terms of support, Google is no match with Microsoft. Google probably doesn't provide support.

Its installation is so simple. You just have to turn the service on from the global account, and then a user can just log in to his or her account and download and install it. A user doesn't need support. There is, of course, a bit of difference from user to user, but generally, it is fairly simple. You could just click Next and do it yourself. It takes less than five minutes.

I have done it myself, and I have also seen non-IT users doing it themselves.

Our licensing is annual. We have a Volume Licensing deal with them.

We straight away went to Microsoft.

I would recommend this solution without a shadow of doubt. I would rate Microsoft 365 Business a ten out of ten.