We use the product for business processes.
Business Head at MCS india
An easy-to-use business solution that needs to improve its interface
Pros and Cons
- "Microsoft 365 Business is an easy-to-use solution."
- "The tool should improve its interface."
What is our primary use case?
What is most valuable?
Microsoft 365 Business is an easy-to-use solution.
What needs improvement?
The tool should improve its interface.
For how long have I used the solution?
I have been using the product for ten years.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
Microsoft 365 Business is scalable.
How was the initial setup?
Microsoft 365 Business' deployment is easy. Deployment is completed in 10 days.
What's my experience with pricing, setup cost, and licensing?
Microsoft 365 Business is expensive.
What other advice do I have?
I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business solution Manager at NFPC
Scalable product with a good user interface
Pros and Cons
- "The platform has a good performance. It helps us in finding emails."
- "There could be more integration with different platforms for the product."
What is our primary use case?
We use the product for sending and receiving emails.
What is most valuable?
The platform has a good performance. It helps us in finding emails.
What needs improvement?
There could be more integration with different platforms for the product.
For how long have I used the solution?
We have been using Microsoft 365 Business for four or five years.
What do I think about the stability of the solution?
I rate the platform’s stability an eight or nine out of ten.
What do I think about the scalability of the solution?
We have more than 200 Microsoft 365 Business users in our organization. It is a scalable product. We plan to increase the number of licenses. However, it will be expensive.
How was the initial setup?
The initial setup process takes less than a day to complete. It requires one executive to work on it.
What about the implementation team?
We have a technical team and a consultant to assist with product implementation.
What was our ROI?
Microsoft 365 Business generates a return on investment for us.
What other advice do I have?
I recommend Microsoft 365 Business and rate it an eight out of ten. Its user interface works fine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft 365 Business
December 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Owner at GGZ Oost Brabant
Scalable and stable, but it's challenging to migrate over from a legacy system
Pros and Cons
- "The scalability is very good."
- "If you're looking at Microsoft 365, Intune is a part of that as well and Intune is kind of a nightmare."
What is most valuable?
In my case, I have a lot of different email domains and they're all hosted in the same environment. With the older exchange on-premise, that gave a lot of conflict with the user IDs, as the client runs on the same workstation. That usually started a lot of headaches for me and my IT supplier. With Office 365, that's no longer a problem.
The solution is stable.
The scalability is very good.
What needs improvement?
When you're looking at the management of the endpoints, for example, Intune leaves a lot to be desired.
If you're looking at Microsoft 365, Intune is part of that as well and Intune is kind of a nightmare.
The Office platform hasn't changed too much, apart from the fact that the server backend has moved to the cloud. In the cloud, some things work a little better and then some things work a little worse than before.
For how long have I used the solution?
I've been using the solution for about one and a half years at this point.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale well. If a company needs to expand it, it can.
How are customer service and technical support?
I don't have experience with technical support. We got it outsourced, so I don't need to contact Microsoft myself, apart from when I put my IT architect hat on. For my employer, I need to deal with Microsoft in terms of license procurements and so on, however, for the rest, for the technical stuff, we don't need to contact Microsoft.
What other advice do I have?
I'm a customer and an end-user.
I'm looking at it from two perspectives, one from my employer and one from my own company. And yeah, within my own company, I don't have problems with managing endpoints or whatever. The only thing I had was, with the multiple user IDs on the same backend, which now is no problem anymore. That used to be a big problem. They've fixed it now.
I'd rate the solution at a seven out of ten.
I would recommend, if you have an extensive older environment, and you're migrating towards Microsoft 365, to get a partner who has a lot of experience in doing these kinds of migrations. I would take very much into consideration that, if you have a company that has extensive contact with the outside world using email, and then generic mailboxes, and all that stuff, group mailboxes, the world actually changes when you move to Microsoft 365. That takes a lot of adjustment and it takes a lot of work during the transition. The quality of the IT partner that advises you, assists you, manages this for you, can to a large part be graded upon how this piece of the entire puzzle is managed. The problem we had was that there were a lot of changes from the older setup compared to the new setup in 365, and that cost us months of trouble.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Test Automation Lead at a financial services firm with 10,001+ employees
Stable with good communication features and good scalability
Pros and Cons
- "The solution has a lot of great useful features for communication."
- "The enterprise version should only contain enterprise features and not other items that aren't business-related items."
What is our primary use case?
We primarily use the product for a variety of work processes. I use it for my daily communication. We use the chat functionality, doing video calls, and other Microsoft-related things.
What is most valuable?
It is a stable solution so far.
The solution is scalable.
The solution has a lot of great useful features for communication.
What needs improvement?
The solution could be more streamlined. The enterprise version should only contain enterprise features and not other items that aren't business-related items.
For how long have I used the solution?
I've used the solution for a few years. I've used the solution for as long as I've worked with the company I'm at now. It's been a while.
What do I think about the stability of the solution?
We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing.
What do I think about the scalability of the solution?
The solution has been scalable so far. We have no problems expanding it.
I'm not sure how many actual users are in our organization.
How are customer service and technical support?
I haven't contacted technical support. I cannot speak to how helpful or responsive they are.
How was the initial setup?
I was not personally involved in the setup process. I cannot speak to how easy or difficult the implementation would have been. I am unsure of if it was difficult, or easy, for example.
What's my experience with pricing, setup cost, and licensing?
I have not handled anything related to costs.
I don't handle the licensing aspect of the solution. Therefore, I cannot speak to how much the company pays in order to use the product.
What other advice do I have?
My understanding is that we are using the cloud deployment model, or maybe a hybrid. Some parts are cloud, some parts are local.
We're using the latest version of the solution at this time. However, I cannot speak to the exact version number.
I'd rate the solution at an eight out of ten. We have been happy with how it works in general.
I would recommend this solution to other users and companies.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Software Development at a financial services firm with 10,001+ employees
OneDrive is a great feature and can be extracted where necessary; lacks some basic features
Pros and Cons
- "OneDrive feature is great."
- "Lacks some additional features."
What is our primary use case?
We mainly use the solution for business communication, particularly the Teams feature. We're customers of Microsoft and I'm a manager of software development.
What is most valuable?
The most valuable feature is OneDrive. It does everything in the one place and then you can use it to extract anywhere.
What needs improvement?
I'd like to see some extra basic features included in the package.
For how long have I used the solution?
I've been using this solution for a couple of years.
What do I think about the stability of the solution?
The solution is stable.
What other advice do I have?
I rate the solution seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Surface Data Manager / Product Owner at a energy/utilities company with 1,001-5,000 employees
Stable, scalable, and feature-rich
Pros and Cons
- "The features such as meetings connected with Microsoft Teams and the integration is fabulous."
- "The dashboard is an area of improvement."
What is our primary use case?
We use Microsoft 365 Business for emails in Outlook.
How has it helped my organization?
Having everything in one platform, that is integrated, helps us to save time. We have better Communication and Collaboration.
What is most valuable?
Managing the complete mailbox, the email thread. The features such as meetings connected with Microsoft Teams and the integration is fabulous.
It works perfectly.
What needs improvement?
The dashboard is an area of improvement. It is needed for the summary of the device. Telling how many emails you have, and what needs to be responded to.
AI-based intelligence should be more intuitive. For example, in Google, you can schedule a meeting and Google will ask you if it should schedule a meeting based on your email. It will tell you the times that are available.
For how long have I used the solution?
I have been using Microsoft 365 Business for one year.
What do I think about the stability of the solution?
Microsoft 365 Business is a stable product. We have not experienced any issues with bugs or glitches.
What do I think about the scalability of the solution?
It's a scalable product. My organization has 20,000 people who are using it.
How are customer service and technical support?
We have not contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we used G-Suite, Google, and Gmail but we find that Microsoft is better.
How was the initial setup?
The initial setup is quite easy for me, but it was done through my team.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing.
Which other solutions did I evaluate?
We are currently evaluating MDM software for implementation in our company.
We are looking for a new product. We are doing comparisons and analyzing different products.
What other advice do I have?
I would rate Microsoft 365 Business an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber Security Consultant at Ukroboronprom
Scales well with a good set of applications included but needs better training
Pros and Cons
- "We've found the stability to be very good."
- "It would be ideal if they could improve the cybersecurity of the endpoints, and to provide pictures of new zero-days cybersecurity threats as soon as possible."
What is our primary use case?
The product has multiple use cases. We have solutions for installing endpoint remote work. We have solutions for ERM, ADF systems, and we have systems for cybersecurity.
What is most valuable?
It's a good solution for enterprise-level organizations.
Microsoft is a very trusted brand.
It's very good that it's an all-in-one solution with many Microsoft applications bundled within it.
It has great tools built in that offer protection of our information.
The product scales well.
We've found the stability to be very good.
What needs improvement?
It would be good, for example, if the solution offered some programs within the solution that could provide training the personnel to use the product.
It would be ideal if they could improve the cybersecurity of the endpoints, and provide pictures of new zero-days cybersecurity threats as soon as possible.
For how long have I used the solution?
We've been using the solution for two years or so. It's been a while. We got it with our official licenses from Microsoft Business Solution.
What do I think about the stability of the solution?
The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It doesn't give us any trouble. Its performance is reliable.
What do I think about the scalability of the solution?
The scalability is very good. It's great for enterprises and a company can expand it to meet its needs.
We currently have 300 users on the solution right now.
We do have a plan to increase the usage. We want to, in fact, digitalize and transform our corporation, and improve our IT infrastructure, and therefore we have a plan for future growth.
How are customer service and technical support?
We've been very pleased with technical support overall. They are quite helpful and responsive.
How was the initial setup?
The installation of the solution takes between two and four hours. It's pretty straightforward and doesn't take too long.
What other advice do I have?
I'd rate the solution at a seven out of ten. There are some improvements that could still make it a better product.
That said, I'd recommend the product. Microsoft in Ukraine has a very good CLA, and second-line support is also very good. I'd recommend it to our counterparts and our partners.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of business development at SIA BELAM Riga
Great apps with good functionality and an easy initial setup
Pros and Cons
- "The initial setup is very easy."
- "Teams is, in some respects, lagging behind Skype for Business in some telephone-related features"
What is our primary use case?
We use all aspects of the solution, including SharePoint, Outlook, and Office - whole nine yards.
We're using SharePoint as cloud storage. We are usually using Microsoft Office. We're using Microsoft Project. We are using Microsoft Teams. We're using Skype for business. We're using Excel and Word. We tend to use everything more than average users are using its capabilities.
What is most valuable?
The integration between all of the apps is helpful.
We're using Excel quite a bit, including Visual Basic, including macros, including all kinds of features there, to do reporting and to generate various reports. This is being used, it is good, and its functionality is great.
Microsoft Project is also used quite a bit and we like how easy it is.
However, some things and applications are still not up to speed. For example, I'm talking to you through a Jabra earpiece. If I speak via Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. Skype on Teams doesn't work this way.
I find Microsoft Office 365 initial setup is very easy.
The stability is pretty good.
What needs improvement?
Microsoft has different tweaks on various interfaces. If you look, for example, at where the button to update Microsoft Office software is in Word, Excel, and Outlook, they're in three different places. They need to standardize the design in a lot of ways.
Once you update Office, there's a button which takes you to the Microsoft website that is supposed to show what is new in the latest release of Office. It hasn't been updated for at least half a year. Right now, what's listed there is from February.
Teams is, in some respects, lagging behind Skype for Business in some telephone-related features. For example, if I'm talking to you through our Jabra earpiece and if I speak on Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. However, Skype on Teams doesn't work this way. This is the telephony side and integration with voice devices could be better.
In Excel, Microsoft is creating better programming functionality, which would allow you to programme without actually programming, which is easier than Visual Basic. They call it Labmda functionality in a beta release, but they have not released it yet. I wish that it would have been available already.
The Office solution has collaborative capabilities, however, it's not as advanced as, for example, Google Docs.
If Word colaborative work on a document works in most cases. However, in Excel, two people can work on the same document, however, it's not truly in real-time.
The product can get expensive. You do need to pay for features and add-ons.
For how long have I used the solution?
I would not be able to pin down exactly when we started using 365 Business as we have been using Microsoft projects for 25 years. However, when it switched to 365 Business, we started using it. That was a couple of years ago.
What do I think about the stability of the solution?
The solution is fairly stable. There are no bugs or glitches. It doesn't really have the best real-time collaborative aspects, however, that's more functionality as opposed to stability.
What do I think about the scalability of the solution?
We have about 100 users on the solution so far. We haven't come across any issues with scalability so far.
How are customer service and technical support?
We have connections to a person who worked at Microsoft, and often, when we have questions, we direct our queries to him instead of Microsoft directly.
How was the initial setup?
We found the initial setup to be quite simple and straightforward. It's not overly complex.
I cannot recall the exact amount of time it took to deploy the solution.
The solution basically maintains itself. It's on the click-to-run version. It does its own updates. I'm trying to be on the biweekly schedule, so that, as soon as they released something new, I'm grabbing it. Sometimes, however, for example, this feature with lambda programming, which was to be released in March, has not come yet.
Beyond that, if any maintenance is needed, we have an IT department that can handle any tasks related to that.
What about the implementation team?
I was able to handle the setup myself. It didn't require us to find an integrator or consultant to help us. It was pretty easy to handle in-house.
What's my experience with pricing, setup cost, and licensing?
The solution can get quite expensive once you add everything that you need as an organization. You do need to pay for product features and add-ons.
What other advice do I have?
We are using the latest version of the solution.
We are currently migrating to the cloud. Most of it's SharePoint, however, it's still a mix of on-prem and cloud. We have to do a complete migration to the cloud eventually.
While there may be some open-source tools on the market, we find that you do get what you pay for and Microsoft does offer quite a bit. In general, I'm mainly used to Microsoft and have been happy with it. I'd recommend it to others.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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