Service and Support
Technical support can be accessed from Microsoft or selected hardware brands like Dell and Lenovo. Although Dell and Lenovo handle solutions and support contracts directly, many feel Microsoft's frontline assistance lacks adequacy, especially for crucial business operations. Premium contracts are deemed valuable, allowing access to advanced support levels. Some users express dissatisfaction, noting a stronger focus on Azure. Ratings vary, with customer service often considered underwhelming and sometimes unable to resolve issues promptly.
Deployment
Microsoft Storage Spaces Direct's initial setup is generally straightforward but requires detailed knowledge of storage and network configurations. High-speed storage networks need precise tuning, and hardware specifics can complicate processes. Compatibility issues may arise, and varied hardware demands different requirements. Despite initial challenges, many find the setup easy, especially with command-line expertise or following available online guides. Documentation has improved since Server 2016's release, and step-by-step instructions aid implementation.
Scalability
Microsoft Storage Spaces Direct scales effectively, accommodating cluster expansion up to 16 nodes, with cluster set technology enabling further growth. Users appreciate its scalability with both vertical and horizontal expansion. Challenges arise when scaling from two nodes or migrating workloads after adding hosts, but overall they find the architecture advantageous. Some report limitations in scalability, potential latency issues, and initial redundancy problems, which were resolved with additional capacity and mirror configurations at both disk and server levels.
Stability
Microsoft Storage Spaces Direct is largely stable, especially when managed correctly, although initial setup may pose challenges. Users experienced stability issues initially but noted improvement with familiarity and proper configuration. Utilizing Storage Spaces Ready Nodes can enhance reliability. Adequate training for users is crucial. Stability is rated around seven to eight out of ten. Configurations must be correct to avoid unexpected issues for users. Small applications run smoothly on-premises.
