Morpheus is a cloud management platform with a lot of feature sets. It can provision almost any cloud features you can think of.
Morpheus is an application-centric product, they are very good with the orchestration of hardware. When I use Morpheus, I do not need OCI or Cisco's orchestrate on top of Cisco hardware. Sometimes, I don't need specific top-of-the-rack switches, which are generally required in a legacy network. If I can build a software-defined network, I can provision it to Morpheus.
Morpheus is also good with other features that they mention in their documentation.
Before we started using Morpheus, we faced an issue with its statements on the website. It claimed that Morpheus works with Huawei and some other clouds, which turned out to be slightly misleading. Although Morpheus worked with the Huawei public cloud, it was unable to work with Huawei's private cloud. When we dug deeper, we realized that the problem was on Huawei's side, not on Morpheus's side. Nevertheless, the statement was slightly misleading.
We worked back and forth with Morpheus to resolve the issue, but Morpheus was not able to provide any support. None of their partners anywhere in the world have any kind of resolution or support for this issue because Pakistan, especially in this zone, is deeply embedded with Huawei products. You cannot discount the amount of equipment, storage, and already pre-installed network, which is worth around fifteen million dollars. You can't put that on a site and build a completely new Greenfield infrastructure for any cloud. It's a new, preexisting IT market. However, we did find a solution with Morpheus, which can work. But Morpheus was very resistant to the idea, even if it was their product. We have a lot of engineers sitting in Pakistan, developing Morpheus and working with Morpheus. We found a solution and notified Multi Assessment that this issue could be resolved by working with Morpheus and Huawei just like it works with VMware or other clouds.
Unfortunately, we did not get a very positive or happy response from our peers about including this product in their range as well.
When you approach support, they may not be able to support these products. Although Morpheus's technical engineers say that they can support these products because they have worked with them, the support issues are that they cannot.
So that was very strange for us to realize that Morpheus support may be lacking the resource tools that they should have. We now have almost the same number of certified engineers in Pakistan working with us as the number claimed by Morpheus to have - a hundred certified developers. Maybe that is why we reached that conclusion very quickly. But this is an issue we faced - that Morpheus's support may have been unwilling or unable.
There were limitations in their knowledge level when it came to purely technical support and understanding of the whole solution as a cost-effective one.
They were unable to guide you on how to use the maximum resources with minimum input. Because every end-user wants that, they don't want to buy licenses that are not needed. But Morpheus was unable to support in that case. Although they have documented it on their website, it is still very difficult for Morpheus support to provide you with any such guidance. You have to be very vigilant and resourceful and learn about Morpheus to do that kind of thing. Otherwise, you will always be used either under or over resources.
I don't think that Morpheus is heading in a very positive direction. Morpheus is deteriorating gradually day by day. However, the product is improving with every new version. Many changes are being made, which are bringing in support and help. The product could improve its own marketplace by reviewing its policy of Huawei. Huawei is already deployed in some parts of the bank's infrastructure in Pakistan, and it will be a private or hybrid cloud. We cannot take that out of the equation. We have found a resolution to work with that. However, this private cloud is also open source. The whole Huawei private cloud version is open source. They all have the same bug, which is causing all the problems for every OEM that does not support Huawei's private cloud. Huawei public cloud is okay with them.
If Morpheus can understand that this bug exists and we have to work around it, there will be a huge market, including the number of users in Hong Kong, India, the Middle East, or Pakistan. If this bug can be resolved or acknowledged, and the way we have resolved it, we have put a solution to that, and it is also Morpheus. We have orchestrated Morpheus in a way that it started working around that part, and now it is working. Even the bank is satisfied that if Morpheus doesn't come for support for this, we have local engineers, and they will continue providing it. That's why they are going for an RSP, which might be 10,000 to 20,000 instances or more safe licenses, which is a good number. I do believe that Morpheus will be very happy once they see that the product specification mostly revolves around their solution. The required specification, although Flexera will be just as good to code in, Flexera doesn't have the right level of partners here in Pakistan. They will face the challenge that they might not be technically suitable to deploy at this time because we acquired a Morpheus partnership, but we did not get similar platinum partners for our partnership from Flexera. We are unable to get discounts for the OEMs, and the end-users cannot ask us to provide them with these tier one or tier two principal support. If Flexera comes in directly to participate, it is even better for the bank because then the OEMs will be responsible for everything themselves. We looked at all these things and found that without partners, Morpheus cannot survive.
Morpheus has enabled its partners more than other OEMs. However, its support and documentation on the website regarding the version are quite good. But when you ask the same question from the support, it is terrible. They can make it easier for the end-user to understand the documentation because, at some levels, it is difficult to understand for the first-time user or for the normal end-user, not very technical.