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Morpheus vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (2nd), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
Morpheus
Ranking in Cloud Management
6th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
9
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (4th)
 

Mindshare comparison

As of February 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.6% compared to the previous year. The mindshare of Morpheus is 6.9%, up from 6.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
MarkWittling - PeerSpot reviewer
Seamless upgrades, stable, and easy to deploy
We've been facing some challenges with Morpheus due to its design for public cloud usage. Their main focus is on allowing customers to deploy virtual machines to Azure, Google Cloud, AWS (and other private or public clouds they support). They provide features such as guidance and cost optimization. However, we're using Morpheus for on-prem v center clouds, which is probably not the user base norm. We are very pleased with the dashboard and multi-tenancy capabilities, but there are some challenges when deploying and configuring the more complex Telco workloads that have advanced networking. The integration of the NSX-T needs to be refactored. As I have been working on the API, there are some issues with the workflow engine in the automation that need to be addressed. For example, I need to be able to flag a task as fail or continue on fail if something goes wrong in the workflow. Currently, if one of the tasks in a twenty-task workflow fails, the remaining nineteen are not run, which can be a problem if one of those tasks is critical, such as when patching or doing security tasks. Thus, workflow enhancements and improvements are necessary. Morpheus desires the ability to control the full life cycle of a virtual machine from beginning to end. We have many vendors who want to establish virtual machines, but we want users to access them through Morpheus. We want the VMs to be provisioned from an external system and then be managed in Morpheus so users can only perform limited activities without being able to delete or provision them. We are currently working on resolving this issue, which I refer to as reconciliation. I have asked the developers to implement multi-tenancy, where each tenant has their own landing page at a unique URL. However, we are using groups, not tenants, so there are features we can do with tenants that we cannot do with groups. Specifically, I am trying to get the developers to add notifications support so that when a group member logs in to the Morpheus portal, they can be informed of their VMs' maintenance schedule at a specific time. This is a feature I have requested them to add. We are generally pleased with Morpheus, however, due to some restraints and restrictions, we are utilizing it differently than the majority of its users. This creates some difficulty.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The recommendation of the family types is a huge help because it has saved us a lot of money. We use it primarily for that. Another thing that Turbonomic provides us with is a single platform that manages the full application stack and that's something I really like."
"We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time."
"The solution has a good optimization feature."
"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."
"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."
"Turbonomic helps us right-size virtual machines to utilize the available infrastructure components available and suggest where resources should exist. We also use the predictive tool to forecast what will happen when we add additional compute-demanding virtual machines or something to the environment. It shows us how that would impact existing resources. All of that frees up time that would otherwise be spent on manual calculation."
"The tool provides the ability to look at the consumption utilization over a period of time and determine if we need to change that resource allocation based on the actual workload consumption, as opposed to how IT has configured it. Therefore, we have come to realize that a lot of our workloads are overprovisioned, and we are spending more money in the public cloud than we need to."
"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."
"The user interface of the application is exceptional."
"The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves."
"Provides a good automation platform."
"The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."
"The most valuable feature for me was cost optimization."
"The most valuable feature of Morpheus is its strong integration with vSphere Cloud."
"Morpheus provides a very easy and one-click solution to scaling up and down."
"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."
"It is a very stable solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is a product that is familiar for a lot of users."
"The asset management tools are very valuable."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
 

Cons

"I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can add Azure NetApp Files. They can add Azure Blob storage. They have already added Azure App service, but they can do more."
"There is an opportunity for improvement with some of Turbonomic's permissions internally for role-based access control. We would like the ability to come up with some customized permissions or scope permissions a bit differently than the product provides."
"We're still evaluating the solution, so I don't know enough about what I don't know. They've done a lot over the years. I used Turbonomics six or seven years ago before IBM bought them. They've matured a lot since then."
"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."
"The implementation could be enhanced."
"They have a long road map when we ask for certain things that will make the product better. It takes time, but that's understandable because there are other things that are higher on the priority list."
"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."
"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."
"The solution's pricing and customization need to improve."
"The tool could support virtual network functions better. It is really good at doing enterprise-type of things, but one of the things on which we're working with them is loading very complex virtual machines with it, such as Juniper SRX routers. It needs to support more complex virtualized resources a little bit better. Aside from that, it is a terrific tool. We really like it."
"Morpheus is working hard on creating an integration framework due for release in Q2 2021 which will allow clients to create their own interfaces and integrations into any 3rd party product that has a full-function API. Morpheus is also heavily focussed on enhancing the container management side to compete head-to-head with Openshift and CloudForms in Q3 2021."
"There is room for enhancement in integrating Morpheus with other solutions."
"I faced a few problems while deploying."
"We've been facing some challenges with Morpheus due to its design for public cloud usage."
"The service is limited and somewhat lacking."
"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."
"The initial setup phase was hard and could be made easier."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The pricing is high."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
 

Pricing and Cost Advice

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."
"Everybody tells me the pricing is high. But the ROIs are great."
"Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote."
"In the last year, Turbonomic has reduced our cloud costs by $94,000."
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."
"It's worth the time and money investment if you can afford it."
"I consider the pricing to be high."
"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."
"Morpheus doesn't directly support cost optimization, but its API integration can facilitate resource optimization. It doesn't dynamically optimize resources like an aeronautic system would; it operates step by step."
"The license is based on the number of virtual machines that Morpheus is managing. So, it is a pay-as-you-grow model."
"The solution is cheaper if you have less number of servers, but it becomes very expensive for a large number of servers."
"Licensing is on an annual basis, and it is upfront for the year. There is no extra cost unless you want additional support or specific deployment packs."
"Initially, the license may seem like a good deal, but as we grow, it becomes costly."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"There are additional costs, you have to pay more for everything."
"It is expensive. It is around 10 Euros per server per month."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The cost of ServiceNow is much higher."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The price of ServiceNow IT Operations Management is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Educational Organization
29%
Computer Software Company
16%
Manufacturing Company
9%
Financial Services Firm
8%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Morpheus?
The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, A...
What is your experience regarding pricing and costs for Morpheus?
We've been a Morpheus customer since the early days. I know what they're trying to sell now, and you'd really need a ...
What needs improvement with Morpheus?
The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another ...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
Morpheus Cloud Management Platform, Morpheus CMP
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Morpheus CMP, mcdonalds, blackrock, HSBC, astrazeneca, arris, WGU, GBG, pennstate, beyondtrust
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Morpheus vs. ServiceNow IT Operations Management and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.