We use it for a lot of things. Application performance would be our primary use case.
We also use the solution for proactive monitoring of remote sites, as we have several remote sites across the country. We have probes in those sites that allow us to see the traffic on the local area network, and then send that back up to nG1 so that we can decipher it.
The solution provides us with increased visibility when doing an IT deployment. For example, if our application developers roll out a new application on the network and it's not performing well, we use the solution to help them diagnose and troubleshoot the problems.
In general, the solution has helped to increase application and network uptime, depending on what it's being used for. If we find a problem with application performance, we can show the developers exactly what's going on in the network and help them to improve their application so that it works better.
In addition, it has reduced our mean time to repair significantly with application issues and network issues. Everybody always points to the network and says that it's a network problem, and we can very easily decipher whether it is or if it's actually something wrong with the application.
We can get to root cause quickly. It affords us the opportunity to see things on the network that we would otherwise be blind to and helps us reduce that mean time to repair. That brings the customer back into service more quickly.
We use the solution for unified communication application performance and, while it doesn't help so much with uptime, it does help us with end-user experience.
The solution has also cut our overall troubleshooting time. It can take an hour's worth of troubleshooting and take it down to five minutes.