OpenText Business Process Monitoring Reviews

Name: OpenText Business Process Monitoring
Brand: OpenText
Rating: 4 (5 reviews)

Vendor: OpenText

4.1 out of 5

5 reviews
100% willing to recommend

1,988 followers

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What is OpenText Business Process Monitoring?

OpenText Business Process Monitoring is an Application monitoring software.

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OpenText Business Process Monitoring is the #30 ranked solution in APM tools. PeerSpot users give OpenText Business Process Monitoring an average rating of 8.2 out of 10. OpenText Business Process Monitoring is most commonly compared to Dynatrace: OpenText Business Process Monitoring vs Dynatrace. OpenText Business Process Monitoring is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 14% of all views.

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Application Performance Monitoring (APM) and Observability

October 2024

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Helped 814,649 peers since 2012

Featured reviews

Ajai Daniel

Project Manager at Virgin Media O2

The current challenges surprised me. It doesn't support the latest versions of SNMP(at the time of writing), the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra processes from the security team. Fortunately, we're not sending sensitive data, so we were able to get sign-off. Otherwise, it could have been more challenging. We expected them to use the standard SNMP version three protocol. Real-time analytics comes up during certain calls, but again, Micro Focus has only mentioned that. They have their own tool as well for implementing. So we had a few calls on that side. It’s all more customer-driven. That is still under discussion, and we haven’t gone much into that yet. But, real-time is something the team is interested in, but at the moment, there are various challenges in terms of funding and things like that. Reports can be enhanced further. There are tools like Grafana, and since I've been part of this process, I appreciate this product. But there are debates about why we can't implement Grafana in the future. There are also discussions about real user monitoring versus synthetic monitoring, and which is better. The interface could be improved; I'd rate it a seven out of ten. This is where it can be also improved. We also faced challenges installing the BPM packages. We eventually got support, but there are situations now where many companies don’t want third parties to come and install the software. They want their own IT team to install these BPMs because they don’t want to give root-level privileges due to security constraints. So, the installation package manuals can be improved a little bit so that any team, whether from Intel or any support team, can understand and install those BPMs. The installation package manuals could be improved so any team can understand and install the VPNs. Monitoring, especially during configuration, can also be enhanced. There are various levels of configurations, and the documentation could be improved. I think AI is everywhere. So, it is something bad at the moment. There are initiatives, but still not visible. There is background work happening, and a few teams are working on those things. But, it is still not visible yet like what level of automation possibilities there are. Various software like UiPath and RPA, robotic process automation, but it’s not really materialized to the full extent. It’s still early stage.

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reviewer1483356

Sr Information Technology Manager at a manufacturing company with 10,001+ employees

The solution is primarily used for monitoring complex transactions and real user experience modeling The solution is very good at showing users ways to use a user action on a website and to see the performance. The stability has been very good over the years. The product can scale. The product…

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Kalyan Maddula

Presales Manager at a tech services company with 51-200 employees

What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify. It’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working. Proactive monitoring is very helpful to most of our…

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OpenText Business Process Monitoring mindshare

As of November 2024, the mindshare of OpenText Business Process Monitoring in the Application Performance Monitoring (APM) and Observability category stands at 0.1%, down from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Key learnings from peers

Valuable Features

OpenText Business Process Monitoring is praised for its real-time monitoring capabilities, efficient process automation, and customizable dashboards. Users appreciate the seamless integration with other systems, detailed analytics, and alert notifications for proactive issue resolution. Enhanced visibility into business processes and performance metrics are highly valued by users.

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

Room for Improvement

OpenText Business Process Monitoring would benefit from enhanced customization options. Users mention that integrating with other tools could be more seamless. The platform can improve in providing more detailed and actionable reporting. Simplifying the setup process and offering more comprehensive technical support would enhance user experience. Some feel that performance speeds could be optimized, especially during peak usage times. More frequent updates and feature additions would ensure it meets evolving user requirements.

"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The solution should offer better integration with other tools from a service management perspective."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

ROI

Users mentioned that OpenText Business Process Monitoring significantly improved efficiency and reduced operational costs. Return on investment was quickly realized due to streamlined workflows and enhanced visibility into processes. Several users highlighted a faster problem resolution which subsequently boosted productivity and minimized downtime. OpenText Business Process Monitoring's analytics and reporting capabilities helped in making better-informed decisions, adding substantial value to their operations. Effective monitoring of business metrics aligned with increased revenue generation

Pricing

OpenText Business Process Monitoring offers flexible pricing options tailored for enterprise needs. Costs vary based on the scope of implementation and customization. Users report competitive pricing but emphasize the importance of evaluating total costs, including support and additional services. It is known for delivering robust process monitoring capabilities within an adaptable pricing structure.

"On a three-year license package, it was a good deal."

Popular Use Cases

OpenText Business Process Monitoring is primarily used to track and manage business processes efficiently, ensuring compliance and improving operational performance. Users appreciate its ability to identify bottlenecks and streamline workflows. It is valued for its real-time monitoring capabilities, which facilitate proactive issue resolution. Customers benefit from its comprehensive reporting features, enhancing transparency and accountability within various business operations.

Service and Support

Users appreciate OpenText Business Process Monitoring's support quality and prompt customer service responses. They highlight the team's expertise and willingness to assist with technical issues. Users find the guidance effective and appreciate the provided resources. They commend the support team's accessibility and problem-solving abilities. However, a few users mention the process can be slow at times, requiring multiple follow-ups.

Deployment

Users express that OpenText Business Process Monitoring's initial setup is straightforward and quick, aligning well with company procedures. They highlight that the setup process is intuitive and clear, enabling an efficient implementation. Users note that guidelines are comprehensive, which aids in smooth adoption. They appreciate the prompt and helpful support from the OpenText team, making the setup experience positive and efficient, minimizing time and effort.

Scalability

Users find OpenText Business Process Monitoring to be scalable, accommodating expanding requirements effectively. It offers robust functionality, handling increasing data volumes and processes without performance issues. Users appreciate its flexibility in scaling operations, making it suitable for both small and large entities. They highlight seamless scalability, ensuring efficient growth management. Enhanced integration capabilities are often mentioned, contributing to its high adaptability. Users consistently note its reliable performance during scaling efforts.

Stability

Users find OpenText Business Process Monitoring very stable, with minimal downtime and consistent performance. They appreciate its reliability in streamlining operations and enhancing efficiency. Frequent updates keep it robust and secure. Reports mention easy integration with existing systems and scalability for various business sizes. Customers enjoy smooth operation and depend on it for critical business functions. No major stability issues are noted, making it a dependable choice for many enterprises.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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