Oracle Exadata Cloud at Customer Reviews

Users of Oracle Exadata Cloud at Customer report significant return on investment through enhanced performance, reduced operational costs, and improved scalability. They mention faster processing speeds and lower latency significantly boosted efficiency. Users also highlight the ease of integration and the reduction in maintenance efforts, contributing to cost savings. Enhanced data management capabilities and the ability to handle large workloads effectively were key factors in achieving substantial ROI.

Oracle Exadata Cloud at Customer offers licensing advantages, allowing users to utilize most database options without additional fees. Customers must manage proper licensing and decide on suitable configurations. With capacity-on-demand, CPU resources can be adjusted as needed, including temporary CPU bursting. While the cost is high, the technology's value justifies it, and a universal agreement often makes pricing reasonable compared to competitors. Users rate the pricing between eight and nine out of ten.

• "The price is too much."
• "The machine and the cloud model itself already have licensing advantages."

Primary use case involves migrating mission-critical Oracle Databases, including Core Banking and DWH, to Exadata Cloud at Customer. Users perform cross-platform migrations, integrating from IBM to Oracle, Power to Intel, and AIX to Linux, using methods like XTTS. They prioritize performance testing and ensuring high availability and resilience. Large bank databases are migrated, and smaller ones are exported. Users benefit from on-premises infrastructure and improved control over support compared to standard Oracle services.

Customer service and support for Oracle Exadata Cloud at Customer receive mixed feedback. Users find global and local support satisfactory but note challenges with complex processes and response times. Installation issues with third-party software lead to confusion, while upgrading restrictions present obstacles. Support interactions depend heavily on the knowledge of engineers, with some requiring escalations. Some perceive Oracle's support as subpar, rating it negatively due to inefficiency and misinformation.

Oracle handles the initial setup of Exadata Cloud at Customer. After setup, provisioning databases is straightforward via GUIs or supported migration methods. Initial installations may face challenges like network configuration issues, requiring changes such as using proxies for OCI console access. Subsequent installations generally proceed faster. Setting up involves defining configuration files, deploying to the appliance, and takes two to three weeks. On-premise versions are complex, needing data center assessments and certified partner involvement.

Oracle Exadata Cloud at Customer offers robust scalability with a scale-out architecture and easy upgrades for storage and standby databases. While effective for enterprises, its commitment to specific hardware limits flexibility, lacking a pay-as-you-go model for dynamic scaling. Unlike other clouds, it doesn't support seamless downscaling, posing challenges. Users find it scalable yet constrained by long-term commitments, with scalability ratings ranging from moderate to high, highlighting its enterprise suitability but also limitations compared to external clouds.

Oracle Exadata Cloud at Customer is stable and fault-tolerant, managed by Oracle experts. The infrastructure includes powerful Oracle RAC and Grid Infra, ensuring continuity and recoverability. Customers manage Guest VMs, while Oracle oversees hardware to hypervisor. Best practices enhance stability, though some encounter issues during installation and scaling. Patches may affect stability, but many rate it highly for its robust performance, citing minor challenges with space-related issues and expansions.