Rapid7 InsightOps Reviews

Organizations utilize Rapid7 InsightOps for alerts and detecting suspicious logins to proactively identify compromised accounts. They analyze logs from applications to understand unexpected customer behaviors and verify submitted data against stored records. InsightOps is also used by teams to manage extensive log messages, assisting in verifying message transmission times. Serving as a security information and event management platform, it collects and analyzes data from servers, user systems, and infrastructure devices for centralized analysis and monitoring.

Customers appreciate Rapid7 InsightOps for its responsive and competent support. Many highlight quick resolutions, with support teams often addressing issues before they escalate. Users find value in having dedicated customer success managers, contributing to effective problem-solving. Some benefit from timely interactions through direct chat and prioritize tickets. Additionally, the Rapid7 community and documentation serve as valuable resources. During testing phases, several customers experience smooth interactions without major issues requiring additional assistance.

The initial setup of Rapid7 InsightOps is generally easy. Users find deploying agents straightforward, though connecting to AD can be challenging. Some finish setup in two weeks, while large companies may take longer. Documentation is helpful, and installation supports various environments like Linux and Windows. Setup ease ranks between seven to nine out of ten, although UI bugs like scroll issues exist. Installations can range from minutes to weeks based on system complexity.

Rapid7 InsightOps demonstrates strong scalability, easily handling significant data volumes without issues. Users praise its smooth integration with different log sources, seamless deployment, and automatic configuration. It suits medium-sized enterprises well, accepting diverse log formats for comprehensive monitoring. Reports indicate effortless scaling with no significant hindrances, making it a preferred choice for small to medium businesses. Users appreciate the efficiency and flexibility it offers, consistently rating its scalability highly.

Many describe Rapid7 InsightOps as stable, noting it works well without major issues, especially as a cloud-based system. Some experience browser-related problems affecting performance. A few mention metrics issues, where logs sometimes don’t match expectations, yet they benefit from not being charged extra despite exceeding their subscription. Ratings vary from eight to nine out of ten for stability.