Service and Support
Customers report infrequent interaction with technical support for Red Hat OpenShift on IBM Cloud, indicating stability. When needed, the support team is described as fast, responsive, and knowledgeable. Feedback rates support around eight out of ten, highlighting satisfaction. Some clients work closely with dedicated IBM teams. A development-focused team structure incorporates support for Red Hat, emphasizing collaboration and expertise.
Deployment
Many users find the initial setup of Red Hat OpenShift on IBM Cloud straightforward, often taking only a few hours. However, others report a complex process, lasting weeks or months. For newcomers, understanding YAML files and service route configurations can pose challenges. The deployment may involve a learning curve, especially for beginners or when adapting from different technologies. Automation features help ease the process for experienced users, and no on-prem deployments are required.
Scalability
Red Hat OpenShift on IBM Cloud receives positive feedback for its scalability, with users noting strong expansion capabilities. While some mention limitations in current deployments like VMware, they highlight significant improvements when transitioned to IBM Cloud. Enterprises with millions of users find it satisfactory and rate it highly, praising its ability to meet their diverse needs efficiently in cloud-based settings. Some users emphasize its high scalability potential, rating it between seven to ten out of ten.
Stability
Red Hat OpenShift on IBM Cloud is generally stable with users rating it from six to nine out of ten for its reliability. Users experience few bugs, and the platform often handles high transaction volumes efficiently. Regular updates occur, with about four annual releases, though some encounter downtime and app bouncing issues during updates. Stability is highlighted as strong but open to enhancements.