Service and Support
Securiti's customer support varies in effectiveness. Some staff deliver excellent assistance, while others fall short. Response times can be slow, but dedicated engineers provide solutions when available. Users find training modules helpful. The support team is strong, yet there is room for improvement in speed and effectiveness. Technical support receives mixed ratings, with some users rating it low and others high. Initial support is basic, with escalation options available for complex issues.
Deployment
Securiti's initial setup proved challenging for many due to its complexity and insufficient documentation. Users experienced issues requiring support, though they found the support team helpful. Extensive proof of concepts were necessary, and exploring all features could take up to a month. Training modules were praised for user-friendliness. Although some found configuration difficult, using the system eventually became more manageable once they were accustomed to it. Enhanced documentation could alleviate the learning curve.
Scalability
Securiti's scalability receives mixed feedback. Some find it very scalable, rating it highly, while others encounter complications, requiring support for scaling modifications. The initial phase demands more capacity, but ongoing needs are lower. Certain users report no issues, describing scalability as average. Efficiency improves with clear requirements and minimal steps, allowing quick testing and deployment. Customization needs hinder some, indicating low scalability and complexity concerns, suggesting areas for growth.
Stability
Users experienced initial challenges but found Securiti stable after six months, needing significant support early on. Deployments inside client environments showed good performance without crashing, unlike some alternatives. Some users noted occasional issues like delayed transaction updates due to server issues, yet it offered strong stability compared to others. With read-only accesses, there was no effect on production systems. Users rate Securiti's stability between seven and eight, seeking enhancement over time.
