Splunk Enterprise Platform Reviews

Organizations experience significant ROI with Splunk Enterprise Platform for security and performance tasks. Users benefit from easy-to-use search capabilities and streamlined security operations, reducing personnel costs. Splunk simplifies data management and fraud detection, enhancing decision-making processes. Many organizations continue using Splunk due to its intuitive features and investment in training, leading to notable productivity improvements. Although monetary ROI isn't directly measured, the platform optimizes resources and reduces troubleshooting time.

Splunk Enterprise Platform is perceived as expensive, with pricing typically rated between seven and ten on a ten-point scale. Costs vary based on data ingestion and require an annual licensing fee. While large enterprises often manage these costs, small businesses find it prohibitively expensive. The solution includes cloud and on-prem options with potential cost benefits for long-term contracts. Users suggest more flexible pricing models and free trial options to cater to smaller enterprises and startups.

• "The tool is expensive."
• "Product pricing is typically annual, and discounts are often available for longer-term commitments."
• "The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

Companies primarily use Splunk Enterprise Platform for data visualization, security monitoring, and incident management. It aggregates security data, creating dashboards and alerts for user actions and suspicious activities. Firms employ it as a Security Incident and Event Management tool, leveraging features like SIEM and SOAR. Many organizations monitor vital network traffic, application performance, and infrastructure logs. This tool also facilitates data extraction, analysis, and real-time threat detection, enhancing operational efficiency and security measures.

Users report mixed experiences with Splunk Enterprise Platform support. Many appreciate the detailed assistance and availability of the support team, even during holidays. However, some critique delayed responses and reliance on community resources. Users often find the community helpful but suggest improvements for more direct support. Technical support ratings range from five to eight out of ten. A ticketing system is in place for incident management, and responsiveness improves with P1 or P2 incidents.

Initial setup of Splunk Enterprise Platform varies in complexity. Some users find it straightforward with experience and thorough documentation, completing in hours or a day, while others see it as complex, requiring several people and months, especially for large environments. Experience in deployment and infrastructure impacts ease. Documentation and community support are helpful resources. It also involves monitoring and adapting to specific environments. Some teams rated it up to nine out of ten for ease.

Splunk Enterprise Platform is recognized for high scalability, effectively managing a large number of users. Users highlight the capacity to handle extensive data volumes efficiently, albeit with some challenges when increasing data volume. Migration to the cloud is suggested for overcoming on-premise limitations. High availability features ensure data continuity during downtimes. Overall, scalability ratings are consistently high, often reaching eight or above out of ten, with minimal personnel required for maintenance.

Splunk Enterprise Platform shows high stability, receiving frequent ratings between eight and ten out of ten. Users experience minimal issues, even in complex environments. It efficiently handles log ingestion without lag and allows flexible search options. While some report occasional minor issues, most find the platform stable from development to production, providing good security and responsive performance. Users deploying on-premise find maintenance crucial for optimal stability. Bugs are rare and quickly addressed with support.