Service and Support
Tenable.io Web Application Scanning is described as easy to configure with responsive technical support. Some find the support fast and helpful, but others note downtime and improvement needs, especially with ticketing and L3 support. While some users haven’t needed support, those who have contacted it are generally satisfied but suggest improved response times. Users appreciate the short turnaround for queries with Tenable's support, although SLAs and support routing could be enhanced.
Deployment
Tenable.io Web Application Scanning's initial setup is generally considered straightforward and simple, requiring no additional installation. Deployment time varies, influenced by company size and number of applications. Options for cloud or on-premises deployment provide flexibility. Some users take weeks for deployment due to company-specific challenges, while others complete setup within minutes. Assistance from the Tenable team, along with datasheets and videos, facilitates a quick and easy process for many companies.
Scalability
Tenable.io Web Application Scanning offers impressive scalability due to its cloud-based nature. Users report ease in expanding usage without extra resources, accommodating both small and medium businesses effectively. Scaling involves acquiring additional licenses as needed, enabling flexibility across various organizational sizes. Feedback highlights the notable scalability compared to other solutions, ensuring multiple users can manage applications efficiently. Despite varying user counts, the capacity to scale up or out remains a consistent advantage.
Stability
Tenable.io Web Application Scanning is described as highly stable and reliable. Users experience minimal issues, with no bugs or crashes reported. Instances of minor issues, such as agents going down, are rare. Many rank its stability between eight and ten out of ten, highlighting it as the best among similar cloud solutions with 100% reliability. Users express satisfaction with its consistent performance in their respective search environments.