TIBCO Jaspersoft has two versions. Version one is the enterprise version, The other one is the community version, and which allows us to use it for free. In the free version, we have to support ourselves. For the enterprise version, you have technical support if you need it. I wish that we had more support while in the portal, at least for the community version, or if we could talk to someone regarding issues, like how to configure or fine-tune would be helpful. We'd like to have help on how to solve some problems when we use the product and have some error or limitation. They need to, at the very least, improve the community. The Enterprise Edition has support, and we can force some tickets through the portal and then have an engineer support us in some cases. However, in terms of the subscription price, it's a bit high. Therefore, we'd like to see the community version offer a little bit more support and better documentation and we'd like the enterprise edition to have better pricing.
