WalkMe Reviews

Name: WalkMe
Brand: WalkMe
Rating: 4.5 (10 reviews)

4.5 out of 5

10 reviews
100% willing to recommend

254 followers

What is WalkMe?

WalkMe is a top-ranked digital adoption platform provider that offers a codeless solution to organizations of all sizes to enhance the impact of their digital transformation strategy and increase user adoption. WalkMe also offers its services to enterprises, employees, customers, and products, assisting them in the transformation of user experience in the digital world. Through AI, analytics, guidance, and automation, as well as engagement, WalkMe helps users to complete tasks within different mobile applications, websites, and enterprise software.

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WalkMe is the #2 ranked solution in top Digital Adoption Platforms. PeerSpot users give WalkMe an average rating of 9.0 out of 10. WalkMe is most commonly compared to Oracle Guided Learning: WalkMe vs Oracle Guided Learning. WalkMe is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Helped 824,067 peers since 2012

Featured reviews

it_user265617

Customer Success Manager at a tech vendor with 51-200 employees

With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process. Instead of scheduling the long training session, our users can self board themselves using walkthrus. Also we can see and learn how our users interact on the platform and constantly adjust the product according to their needs. Plus we definitely have less questions sent to our support team.

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it_user271896

Video Production Specialist at a tech vendor with 51-200 employees

Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe. I've never had to wait more than an hour before getting a response to a question. I've had some dumb questions and they've always been helpful, courteous, patient, and knowledgeable. I've been really impressed by their willingness to hop on and do some work on their end to solve even the smallest issue I might be having. Technical Support: I've never had an issue that they weren't able to decipher and find a way to make it work. As is often the case in software I've tried to use functions to accomplish things they weren't originally designed to accomplish. Even in those cases the WalkMe team has been happy to jump in and help me make it work.

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it_user265656

HRO Training Programs Leader with 501-1,000 employees

Speed has sometimes been an issue for us. The WalkThrus can't load until the system does so sometimes when both are slow the result can be very frustrating to the user. Also, the editor functionality could use some improvement. With a library of over 120 WalkThrus, the single layer of tags is not sufficient for our needs to organize and sort WalkThrus. I'd like to see a multilayered filtering system to help us manage our library. Finally, I'd like to see the need to dig into jquery eliminated. That level of knowledge is generally beyond the expertise of someone in the role of building these and there should be a way the tool can fill in that gap.

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WalkMe mindshare

As of December 2024, the mindshare of WalkMe in the Digital Adoption Platforms category stands at 41.4%, down from 45.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Digital Adoption Platforms

PeerAnalyst reports

Type	Title	Date
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Oracle Guided Learning	0.0	40.1%	0%	0 interviews Add to research
Whatfix	0.0	10.8%	0%	0 interviews Add to research

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

11%

Government

Healthcare Company

Non Profit

University

Retailer

Construction Company

Energy/Utilities Company

Wholesaler/Distributor

Educational Organization

Pharma/Biotech Company

Consumer Goods Company

Comms Service Provider

Performing Arts

Recruiting/Hr Firm

Logistics Company

Insurance Company

Legal Firm

Real Estate/Law Firm

Media Company

Compare WalkMe with alternative products

Learn more about WalkMe

Through their digital adoption platform, WalkMe allows organizations total visibility into the usage of applications and user behavior, to allowing them to improve digital adoption and increase results. Using the WalkMe digital console, organizations are able to create a data-driven experience and improve their strategies toward digital transformation.

WalkMe offers its users an integration center through which companies can use the digital adoption platform for different applications. Some of these include Salesforce, Segment, Amazon S3, Google Analytics, Slack, Gainsight, CVS, and Webhooks, and several others. The solutions that WalkMe provides for integrating with different software are categorized into four major sections and include guidance, (for creating walkthroughs for users for different platforms), engagement, (to notify users of different steps they should take), insights, (helping to improve different processes based on data), and automation, (helping system owners build automated processes with no coding).

WalkMe Features

As a digital adoption platform, WalkMe provides different features to help its clients achieve optimized performance for its users. Some of these features include:

Data features: Providing its users with detailed insight for digital adoption, WalkMe offers various data- and visibility-related features. They include management dashboards, enhanced by AI, as well as AI-based data entry diagnostics, workflow analytics, and KPI management. The automatic reports from all of these functions provide insights for user behavior and assist companies to improve their services.
Action features: WalkMe offers no-code solutions for building and designing across applications and workflows. Organizations don't have to seek the help of developers to assist them with problem-solving, as the build feature of WalkMe helps them act promptly without the need for any coding expertise or knowledge. Similarly, they can take advantage of the design feature, which, through a conversational interface, automation, tooltips, and screen guidance, can apply changes to the user interface.
Experience features: The digital adoption platform offers various features to enhance the experience. They include personalization across workflows or devices for users; integrations; omnichannel experience through the web, desktop, and mobile; ensuring intuitive access and application adaptation to different platforms; and a technology feature, leveraging machine learning and AI for identifying user behavior.

WalkMe Benefits

As a high-rated digital adoption platform, WalkMe offers its clients various benefits, through the solutions and features it offers. Some of the benefits of this platform include:

Smart walk-throughs and tips for users to clarify processes and elements.
Analytics platform for product usage insight.
Self-help player menu for companies to organize resources easily.
Digital adoption solutions for enterprises, employees, customers, and product adoption.
Individualized offers for users, based on their needs and requirements.

Product Video

WalkMe customers

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines