3CX Live Chat Reviews

This system is just awesome. It's so easy to use and to make it work.

Call quality has improved a lot since our old Linux based system. The caller experience is better!

There's always room for improvement and 3CX is always improving the system. One specific feature I would like, would be to have the option of using a music stream for the customers when they are on-hold.

It's stable.

They are really good and fast.

It's straightforward, you just have to follow the questions and you re done.

Be sure to use a FQDN if you can, afterward to configure any phones or to manage your system, It’s easier then using an IP.

The ease of deployment and web interface to manage the phone system is without Parallel.  The phone system can be deployed within hours.  The cost saving to the client can be up to 80% compared to other systems with the same features.  The call center module is included and their isn't a per user license so it is very scalable to any size organization and is suitable for any budget. 

We can use the mobile app when calling clients to mask our cell phone numbers, and direct important calls to mobiles so we can assist our clients even when we are away from the office.  The other feature that is improved our organization is the video conferencing capabilities.  We no longer have to pay for the service and we have all the features such as screen sharing, recording and video feeds with anybody, whether they are in the organization or not.

I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status.

We have not encountered any issues with deployment.

It has been stable and we've not experienced any problems..

We've been able to scale it for our needs with no issues.

The advice I have is to buy the plug in play phones and deploy it with the phone system.  Implementation goes a lot easier and smoother with plug in play phones.  

It's a VOIP PBX based on Windows. It runs rock solid, and is easy to setup and manage. There is also a helpful user forum and community of enthusiasts.

3CX gives you the option of having softphones or physical phones, this gives you the flexibility to make and receive calls anywhere.

They need to embed a help or chat feature.

There were no issues with deployment.

It's been a stable product.

It's scaled to our needs.

Be sure to understand all components of the product before deployment.

The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails. The replica become active right away, minimizing downtime and data loss.

It provides a very easy way to move all the system onto a new machine.

Once activate the failover, the passive server will stop 2CX services and will start monitoring the Active server. When a failover occurs and the active server cannot be reached for any reason, the passive will run the failover script and take over pbx operation. That it is full automatic process.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Excellent Windows based PBX constantly updated with new features and great support.

We can take calls on mobiles and dial from Outlook, Gmail, etc. time saving.
We have got business leads from professional on hold adverts we have created.

Not really much to dislike. the product is solid but you do need to keep your windows server updated.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The on hold music options could be better but they have improved it in the last version. There is now the option to change the queue on hold music and have different audio per call or per day so we can add different announcements/adverts on each call.

We have found a way to leverage every feature offered to improve or solve a clients experience based on needs - mobility, Webmeeting and WebRTC are the heavy hitters.

Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors.  From on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform.  While we specialize in the call center arena, we have 3CX installed everywhere from attorneys offices, book stores, doctors offices, residential services companies (Electrical, Plumbing, Heating), manufacturing facilities and of course small Mom & Pop businesses.

If I or any employee is sitting behind a desk waiting on phone calls, we are missing a lot of opportunities, with the 3CX android app and push services our offices are now where ever I, my android and my laptop are.  We are a 100% soft-phone installation, either on Smartphones or Windows soft-phones the only time I use a physical desk-set is when I am at a clients location making a test call from their system.

It needs a better training and certification process.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The most important part of this solution for us was the Mobile and Desktop client which allowed us to communicate and collaborate even when we were out of the office or on a client site.

The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location.

The overall product is really good however I feel that it mostly falls short on the implementation side. That could however be due to internal skillsets and/or the service partner that we have used in the past. We also had a challenge with the web video functionality where this is only supported on a certain Server OS which differs to the OS we usually use for these deployments.

We have installed this solution at a few of our clients. We tried to have this rolled out internally but were met with some challenges related to the VoIP provider and therefore we decided to roll back to our previous solution.

We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding. We also had quality/speech issues with our VoIP service provider which ultimately caused us to roll back to our previous solution. The issues were one way speech and quality related.

None, once the system was implemented the server and services were stable.

No experience with this, but based on deployments which we were part of, the system managed scalability (user and functionality) with ease, requiring no additional licenses or software assurances.

Customer Service:

International support is good, local support in South Africa could be better.

Technical Support:

International support is good, local support was satisfactory. In some cases I did feel like support was being hidden behind a request for plenty traces, proof and documentation when I would have hoped that they could have given a solution (or possible solution) without needed all that information.

We used a diverse range of systems from NEC, Ericsson and Mitel across our client base. The main reason for switching was for the scalability and competitive pricing, but also the functionality through the Mobile and Desktop client. We also push this product because it is a pure IP platform and is not built on, or rely on legacy architecture to provide this functionality.

The initial set-up is very easy, but the deployment and integration was challenging and required a strong effort from the network team, as well as the VoIP provider.

We had a mix of both in-house engineers and vendor ones. We used the local preferred partner ICT Globe and in some cases we found their support to be average or below average in terms of how they managed the customer expectation, executed on the tasks and avoiding repeat visits.

The pricing is very competitive, as is the annual Software assurance and support. On this product, the strength is in that there are no user license costs but rather just a base cost, based on the amount of concurrent calls that a company would utilise.

Primarily Mitel.

Good product overall, the product lacks some Contact Center reporting features and functionality but serves the purpose for small business requirements. On the resiliency side, high availability is not supported (to my knowledge) and therefore may not be a fit for demanding corporate environments. My greatest advice would be to find a reputable service partner, and ensure that you call on their references, and appoint an internal project sponsor to work alongside and manage the deployment and planning with the service partner.

The management interface is hands-down the easiest I've ever had to use. Our level 1 help desk people are easily able to set up new users, reset voice mail passwords etc. Ease of management and supportability are key for us.

The flexibility that the queues offer has been great for our help desk. The Windows softphone works well, even remotely if you have a descent internet connection.

The Android and iPhone clients are great options but don't always work perfectly, even on wifi. There should be an option to only ring mobile client on direct calls - not ring group or queue calls.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.