3CX Live Chat Reviews

Chat and video call. This enables chat with other users while the internet is down, since the server is on LAN.

It improves communication between our two offices.

The video call capabilities between endpoints/extension on the LAN -- instead of the traffic routing via 3CX data center in the cloud.

We did a trial for six months, but have been in production for one month plus.

Nope.

Nope.

It's good.

Yes -- Asterisk.

Yes, it was straightforward and it was easy to create extensions.

Yes, and it was Asterisk.

3CX Phone System is fantastic and easy to setup.

Cloud Management is the most valuable feature.

We use the range of unattended answering options because we are always in and out of the office working with our clients on their IT projects. This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system.

It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones. We would like the ability to be "STUN provisioned".

We have used this solution for 24 months.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

I would give customer service a rating of 8/10.

I would give technical support a rating of 8/10.

This is our first foray into VoIP telephony.

The setup was very straightforward.

We implemented in-house and now we have a certified consultant to manage the projects.

This is hard to quantify.

It is a highly flexible and easy to use platform which offers many benefits to our customers. We also use it for our own internal communications as we have found it to be superior to all other phone system platforms we have tried. Without a doubt 3CX is our phone system of choice.

With 3CX running on Windows and having a super easy web interface I can easily up-skill IT engineers to provide support to our 3CX customers. It's so well documented and offer regular training opportunities which enables us to keep pace with the latest developments.

Bluetooth audio support for 3CX IOS app is needed.

Update!! This is working now! 

There were no issues with the deployment.

There have been no stability issues.

There have been no issues with scaling it.

If you follow the deployment guides all will work well.

If your business does not have an internal IT department, find a trustworthy 3CX partner to assist with your installation.

Reception dashboard is excellent.  I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop.

Web meeting is a feature that surprised us.  It allows us to do quick product demo or training without all the software installation normally found with GotoMeeting, TeamViewer or others.

We're able to quickly do product demos or training with very little setup.  

We have people working in remote offices and they're able to answer reception calls or transfer calls just like if we were all in the same office

Chat has been very helpful.  It allows us to paste web URLs, account information over to others in the office when we're on the phone with them.  Quicker then email or trying to dictate over the phone.

It would be nice if the Chat feature also allowed us to transfer files.  We'd like to have the ability to manage calls (transfer, see call list) from the android client.   Once we started to use the 3CXPhone application on our computers, it became a much missed feature when using a tablet.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

This system is just awesome. It's so easy to use and to make it work.

Call quality has improved a lot since our old Linux based system. The caller experience is better!

There's always room for improvement and 3CX is always improving the system. One specific feature I would like, would be to have the option of using a music stream for the customers when they are on-hold.

It's stable.

They are really good and fast.

It's straightforward, you just have to follow the questions and you re done.

Be sure to use a FQDN if you can, afterward to configure any phones or to manage your system, It’s easier then using an IP.

The ease of deployment and web interface to manage the phone system is without Parallel.  The phone system can be deployed within hours.  The cost saving to the client can be up to 80% compared to other systems with the same features.  The call center module is included and their isn't a per user license so it is very scalable to any size organization and is suitable for any budget. 

We can use the mobile app when calling clients to mask our cell phone numbers, and direct important calls to mobiles so we can assist our clients even when we are away from the office.  The other feature that is improved our organization is the video conferencing capabilities.  We no longer have to pay for the service and we have all the features such as screen sharing, recording and video feeds with anybody, whether they are in the organization or not.

I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status.

We have not encountered any issues with deployment.

It has been stable and we've not experienced any problems..

We've been able to scale it for our needs with no issues.

The advice I have is to buy the plug in play phones and deploy it with the phone system.  Implementation goes a lot easier and smoother with plug in play phones.  

It's a VOIP PBX based on Windows. It runs rock solid, and is easy to setup and manage. There is also a helpful user forum and community of enthusiasts.

3CX gives you the option of having softphones or physical phones, this gives you the flexibility to make and receive calls anywhere.

They need to embed a help or chat feature.

There were no issues with deployment.

It's been a stable product.

It's scaled to our needs.

Be sure to understand all components of the product before deployment.

Excellent Windows based PBX constantly updated with new features and great support.

We can take calls on mobiles and dial from Outlook, Gmail, etc. time saving.
We have got business leads from professional on hold adverts we have created.

Not really much to dislike. the product is solid but you do need to keep your windows server updated.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The on hold music options could be better but they have improved it in the last version. There is now the option to change the queue on hold music and have different audio per call or per day so we can add different announcements/adverts on each call.