3CX Live Chat Reviews

• It caters to small offices, real estate, dentists, and SMB in general. It has many enterprise feature sets.

• Its ability to interconnect offices unknowingly for customers was a big win for small offices with different days of operations.

• The entire product
• Ease of use
• Ability to get the product running quickly.
• Mobility features and remote extensions work well.

No issues with the solution, except its services require a business model change. 

The same small consultants they evolved/grew with are no longer a priority. It's now a sales game, and they are strong-arming the small guys to grow and sell their product. If you don't, then you're left in the cold. This is bad thing for them and my customers prefer the total service that I provide to them. Eventually, my customers will move away from 3CX and move to another trusted adviser who provides more than just a phone system administration.

3CX works well with smaller consulting firms. The support team and its technical ability in Cyprus are awesome. However, they can appear to be condescending, but it may just be a cultural difference.

I had a relationship as a partner. However, since sales aren't at the level they define, we are about to lose our status and the ability to support our current user base.

Cloud Management is the most valuable feature.

We use the range of unattended answering options because we are always in and out of the office working with our clients on their IT projects. This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system.

It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones. We would like the ability to be "STUN provisioned".

We have used this solution for 24 months.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

I would give customer service a rating of 8/10.

I would give technical support a rating of 8/10.

This is our first foray into VoIP telephony.

The setup was very straightforward.

We implemented in-house and now we have a certified consultant to manage the projects.

This is hard to quantify.

It is a highly flexible and easy to use platform which offers many benefits to our customers. We also use it for our own internal communications as we have found it to be superior to all other phone system platforms we have tried. Without a doubt 3CX is our phone system of choice.

With 3CX running on Windows and having a super easy web interface I can easily up-skill IT engineers to provide support to our 3CX customers. It's so well documented and offer regular training opportunities which enables us to keep pace with the latest developments.

Bluetooth audio support for 3CX IOS app is needed.

Update!! This is working now! 

There were no issues with the deployment.

There have been no stability issues.

There have been no issues with scaling it.

If you follow the deployment guides all will work well.

If your business does not have an internal IT department, find a trustworthy 3CX partner to assist with your installation.

Ease of deployment, and the SBC alleviates many of the headaches of remote phones

Simplified deployment of hosted voice. The use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable.

There are a handful of simple features – BLF to handle parking orbits / etc. Handling of custom SIP headers. The issue with custom SIP headers caused a problem with Twilio and receiving caller ID, but 3CX doesn’t list them as a supported vendor so my bad.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

I can safely say that their is nothing that beats the ease of deployment, functionality and stability of 3CX. Version 14 has especially leveled the playing fields for us and know allows us to play in the cloud space as well. Top Product!

It has allowed us to create a natural flow of incoming telephone calls, without the need of having a full time receptionist. This has saved the company a lot of money in the long term. Also, we can make sure that all inbound calls are always answered by someone, even if there is no one in the office since we have set it up to forward calls to our mobiles so customers will always be able to talk to someone.

The call logs/reporting functions need some improvement and are still very basic. However, they will do fine for most smaller companies that don’t need in depth management reports for a small PBX system. On a much larger scale, more reporting options are required.

Make sure if you do decide to implement this product, that you use a company that is well versed in this product and that can give you the best possible solution and setup from the product, so that you can maximize the full potential of the product as well as maximising the full potential of the users of the product.

It's a great product to work with. I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler then this. It's for the layman use and it also comes with a free version(though this version has a few restriction). Also unlike other types of VoIP software, 3CX connects to public telephone network through independent or hosted SIP gateways.

It is not supported by Linux versions. One using this software has to stick to Windows, Which can be a bit of a thing of concern for a some Administrators. For Linux, one has to switch back to other products. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive.

The use of the IP. We just bought a server and the software 3CX. The application can also be used on a hand phone to call the other.

We can call everywhere with the IP public install on the application.

One year.

Yes, we have had many problems with this product, but step-by-step, they fix them, because this is a new product.

No.

The technical support is difficult in Bali. I have just one technical support representative in Indonesia.

This is new. If I had known before, maybe I would have used Panasonic, etc.

Easy, because a contractor set it up.

Not applicable.

No.

Support is difficult.

If the product is already widely used, I would certainly recommend this, because all devices must have IP. If we are still using the old analog system, it does not look good.