3CX Live Chat Reviews

The management interface is hands-down the easiest I've ever had to use. Our level 1 help desk people are easily able to set up new users, reset voice mail passwords etc. Ease of management and supportability are key for us.

The flexibility that the queues offer has been great for our help desk. The Windows softphone works well, even remotely if you have a descent internet connection.

The Android and iPhone clients are great options but don't always work perfectly, even on wifi. There should be an option to only ring mobile client on direct calls - not ring group or queue calls.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The most important part of this solution for us was the Mobile and Desktop client which allowed us to communicate and collaborate even when we were out of the office or on a client site.

The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location.

The overall product is really good however I feel that it mostly falls short on the implementation side. That could however be due to internal skillsets and/or the service partner that we have used in the past. We also had a challenge with the web video functionality where this is only supported on a certain Server OS which differs to the OS we usually use for these deployments.

We have installed this solution at a few of our clients. We tried to have this rolled out internally but were met with some challenges related to the VoIP provider and therefore we decided to roll back to our previous solution.

We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding. We also had quality/speech issues with our VoIP service provider which ultimately caused us to roll back to our previous solution. The issues were one way speech and quality related.

None, once the system was implemented the server and services were stable.

No experience with this, but based on deployments which we were part of, the system managed scalability (user and functionality) with ease, requiring no additional licenses or software assurances.

International support is good, local support in South Africa could be better.

International support is good, local support was satisfactory. In some cases I did feel like support was being hidden behind a request for plenty traces, proof and documentation when I would have hoped that they could have given a solution (or possible solution) without needed all that information.

We used a diverse range of systems from NEC, Ericsson and Mitel across our client base. The main reason for switching was for the scalability and competitive pricing, but also the functionality through the Mobile and Desktop client. We also push this product because it is a pure IP platform and is not built on, or rely on legacy architecture to provide this functionality.

The initial set-up is very easy, but the deployment and integration was challenging and required a strong effort from the network team, as well as the VoIP provider.

We had a mix of both in-house engineers and vendor ones. We used the local preferred partner ICT Globe and in some cases we found their support to be average or below average in terms of how they managed the customer expectation, executed on the tasks and avoiding repeat visits.

The pricing is very competitive, as is the annual Software assurance and support. On this product, the strength is in that there are no user license costs but rather just a base cost, based on the amount of concurrent calls that a company would utilise.

Primarily Mitel.

Good product overall, the product lacks some Contact Center reporting features and functionality but serves the purpose for small business requirements. On the resiliency side, high availability is not supported (to my knowledge) and therefore may not be a fit for demanding corporate environments. My greatest advice would be to find a reputable service partner, and ensure that you call on their references, and appoint an internal project sponsor to work alongside and manage the deployment and planning with the service partner.

• Call reporting

• Call recording

• Soft phone functionality

The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing.

Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through licencing).

I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence.

The product increases the variety of services that my company is able to sell to their customers.

We have used this solution for around two years.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would you rate the level of technical support as high.

We used Avaya, SIP Communicator, and Panasonic.

The initial setup was simple and little training was required.

It is private hosted if you have over 20 employees. For cloud/onsite, if you are under 20 employees, you can get the best commercial model.

We did not evaluate other options.

I can safely say that their is nothing that beats the ease of deployment, functionality and stability of 3CX. Version 14 has especially leveled the playing fields for us and know allows us to play in the cloud space as well. Top Product!

It has allowed us to create a natural flow of incoming telephone calls, without the need of having a full time receptionist. This has saved the company a lot of money in the long term. Also, we can make sure that all inbound calls are always answered by someone, even if there is no one in the office since we have set it up to forward calls to our mobiles so customers will always be able to talk to someone.

The call logs/reporting functions need some improvement and are still very basic. However, they will do fine for most smaller companies that don’t need in depth management reports for a small PBX system. On a much larger scale, more reporting options are required.

Make sure if you do decide to implement this product, that you use a company that is well versed in this product and that can give you the best possible solution and setup from the product, so that you can maximize the full potential of the product as well as maximising the full potential of the users of the product.

Ease of deployment, and the SBC alleviates many of the headaches of remote phones

Simplified deployment of hosted voice. The use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable.

There are a handful of simple features – BLF to handle parking orbits / etc. Handling of custom SIP headers. The issue with custom SIP headers caused a problem with Twilio and receiving caller ID, but 3CX doesn’t list them as a supported vendor so my bad.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

It's a great product to work with. I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler then this. It's for the layman use and it also comes with a free version(though this version has a few restriction). Also unlike other types of VoIP software, 3CX connects to public telephone network through independent or hosted SIP gateways.

It is not supported by Linux versions. One using this software has to stick to Windows, Which can be a bit of a thing of concern for a some Administrators. For Linux, one has to switch back to other products. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive.

The use of the IP. We just bought a server and the software 3CX. The application can also be used on a hand phone to call the other.

We can call everywhere with the IP public install on the application.

One year.

Yes, we have had many problems with this product, but step-by-step, they fix them, because this is a new product.

No.

The technical support is difficult in Bali. I have just one technical support representative in Indonesia.

This is new. If I had known before, maybe I would have used Panasonic, etc.

Easy, because a contractor set it up.

Not applicable.

No.

Support is difficult.

If the product is already widely used, I would certainly recommend this, because all devices must have IP. If we are still using the old analog system, it does not look good.