3CX Live Chat Reviews

I used to have the solution for remote conversations and some phone calls. It especially works for when people are abroad. When I want to contact people from abroad that my phone service company doesn't cover, I can use this product instead.

The solution is basically an online phone. It doesn't charge you anything. You can contact people easier than using normal applications.

A phone call might be interrupted by a signal or something like that. This won’t happen using the solution in question. It has powerful and secure connections.

It’s straightforward to set up.

It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen.

Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just phone calls.

I’ve been using the solution for a year to a year and a half.

The solution does have some stability issues. There can be issues with loading.

I'm not really sure about the scalability, to be honest. I’ve never had to scale the product to any great extent.

In our organization, every employee uses it. That’s over 200 people at least.

I’ve never really used support services in the past. My problem was basically that I was using it a lot, so the technical support couldn't actually help in that.

The initial setup is straightforward. It’s not overly complex.

I'm not 100% sure. However, it’s my understanding that there is no cost.

I’m not sure which version of the solution we’re using.

Potential new users should first check whether the device they have is compatible. There have been, for us, loading problems. Those issues may be something from the system, from the processor, or something like that. However, due to those known issues, they should check whether they will have any problem loading it or not.

I’d rate it a seven out of ten. There is much room for improvement, although its capabilities are good.

We are a 3CX reseller, so we sell it to our customers but also use it in the company. 

The most valuable feature for us is 3CX's VOIP. I use it to make calls, and we use
3CX WebMeeting every morning.  

Some customers want to integrate a CRM solution with 3CX, but it's not compatible.

I've used 3CX for three years.

3CX is a reliable solution. 

We haven't tried to scale up 3CX or add any plugins yet. There are 25 people in my company using 3CX, primarily developers. 

We've had good experiences with 3CX support. 

Installing 3CX is easy and takes no more than 30 minutes. 

We pay for a yearly license, and I'm satisfied with the price. 

I rate 3CX Live Chat nine out of 10. I would recommend it to colleagues and customers. 

We used 3CX Live Chat mainly for our sales team and internal communication.

This solution helped our organization because it allowed us to be able to manage our data easier. We no longer had to do manual entries.

The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.

3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls. Additionally, there were phone number conflicts where there were two numbers that were the same, we had to manually assign them correctly.

I have used 3CX Live Chat within the last 18 months.

The solution is highly reliable and stable.

I would rate 3CX Live Chat stability a nine out of ten.

Mostly everyone in my team is using the solution.

We contacted technical support regarding the deployment but they were not confident at the time to help and told us they could contact us back. In the meantime, we found the solution to our problems. They could improve by having better knowledge and a quick response time.

There is a wide range of information online about the solution that you can use.

The initial installation was very easy to configure with AWS but when we had to configure it on-premise it was very difficult. The time it took to configure was approximately three days. 

The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.

I would advise those wanting to implement this solution to use an authorized dealer or a person who has good knowledge of 3CX Live Chat. Implementation can be easy but if you have not done it before it can be difficult.

I rate 3CX Live Chat an eight out of ten.

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at my disposal. Call recordings are a must for me, as we also finance the sale of our hardware and, when dealing with a customer's financial information, the law requires this.

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.

Six years.

Stability has not been an issue since our installation six years ago, and having done version updates from version 11 to the current version 15.5, we have not been down at all. The version updates have been seamless.

Scalability has not been a problem whatsoever, as the license is unlimited regarding the number of extensions and call concurrency.

The global 24/7 3CX technical blog has been able to assist with any question, within minutes.

Yes, we used a Fujitsu Siemens digital PBX but it was dated and due for an upgrade.

Much easier than I anticipated. After installing the 3CX software on our existing data network, and a basic extension import from a CSV file to the 3CX management console, it was auto provision from there. Plug and play if you will.

My advice to all PBX procurers would be to get a 3CX quote whenever looking for a replacement system. I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX.

Yes we did a deep investigation of market trends and the way forward. Eventually received three quotes: Samsung Office Serve, Mitel, and 3CX.

Before spending money on any system I would suggest whoever is in the market for a PBX to go over to the 3CX website and download the free trial version of the product and test for yourself. When we did so we had no knowledge of the product but gave it a shot anyway. We saw the amazing features and power of the system and then went through the process of registering a new company called VCX Cloud Services and we registered to become a reseller of the product.

• Ease of configuration and implementation
• Windows Platform
• Support is second to none

• It has made accountability easier due to reporting.
• It has made conferencing and video conferencing simple.
• It has made my life as the VoIP Division Manager easier.

Just an all round fabulous product.

Bring back the multi tenant ability in version 15 and above.

I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure.

I would like them to bring back the system Extension View option where you could see the calls and call flow very easily. They did away with this in Version 15. You now have to use the Windows Phone to see this. Which isn’t a terrible thing. However, when you manage a large amount of PBXs, it’s rather cumbersome to have to provision Windows Phone for the client you are currently working with. E.g.: When we setup a call queue, ring group, etc., we test them and to see the extensions ringing is an easy way to determine the success of the setup.

Three years.

Extremely stable system! Occasionally a Service may hang up. However, our Multi tenant VoIP Infrastructure has been up and going three years with zero downtime.

No, being a 3CX Partner makes it easy for use to upgrade licensing when needed. The ease of configuration makes it easy to restore if hardware needs to be upgraded as well.

Second to none. On-line documentation is phenomenal!

We originally used Intuitive Voice as our VoIP platform. It was not very “intuitive”.

We were looking to be a VoIP Solution Partner for our clients, so we tested several different platforms. When we found 3CX, we used it on ourselves as a test bed. Soon after, we chose it as our preferred platform and have been using it ever since.

As with anything else, there is a learning curve and it’s not for an end user to install due to DNS and FQDN settings. However, I have found it not too bad to install, and once you learn the basics, it’s quite easy.

I would encourage any user to do their homework and know what your needs are now and what they may need to be in the coming years. If you plan on growing, and it is inevitable that you will grow, you may want to think of growing into the system, the licensing, etc. rather than get the bare minimum now and grow out of the system and licensing later.

We have tested Vodia, cloud-based options, Intuitive Voice, Yeastar and Grandstream.

Do your research and make sure you have a good understanding of VoIP and 3CX. There are plenty of YouTube videos to help you along the way.

3CX is a great solution for most call centers. I replace larger, older, more expensive PBX systems.  

• Lower cost SIP Trunks
• Easy installation
• Good usage reports
• Good remote management console
• User self management of their own extension or business management group.

• Advanced call center functions
• Good interface to Outlook and multiple CRM systems
• Easy management console access through web browsers
• SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.  
• Runs on Windows or Linux servers, with no proprietary PBX hardware.

It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.

Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

I install phone systems as an independent consultant. 

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our systems for better management. Additionally, the call reports help.

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension.

Another example is the integration. An incoming call to the tech department automatically opens a new case in our CRM for the technician to log the issue. It's similar to the sales department when a new lead opens up for the sales person to log (and later on follow up customer requirements).

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being prepared in upcoming releases of the system.

As a company that resells 3CX phone systems, the only issues we had with stability of the systems were with the hardware. When a customer provides us with old hardware to install the 3CX system on, issues sometimes occur which are solved with replacing the computer with a modern one.

We have never had any scalability issues.

The level of 3CX technical support is excellent. Every problem has always been solved.

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is due to a much easier and straightforward installation, more stability, and many many more features available to the end customer, when compared to other PBX systems.

The initial installation is always very straightforward. The system guides you to create your PBX and your extensions with ease. To implement the advanced features, 3CX has online videos. Anyone with an IT background can set up these features after watching them.

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent calls they will need, and what kind of third-party application integrations they will need.

Before switching to a software-based PBX, we evaluated Asterisk. But the fact that many features need to be purchased separately, and the complexity involved in customising each installation, pushed us to proceed with 3CX as our preferred PBX solution.

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition with basic functionality to the Enterprise Edition which offers third-party application integration, a secondary redundant server in case you primary server fails, call groups, queues, detailed reports, and more. Between these two versions are the Standard and Pro Editions. My suggestion would be to contact a 3CX reseller in your area to help you analyse your needs and find the best solution for you.

It's a Windows-based VoIP PBX - perfect for a system admin like myself to make a move into telephony.

I have always provided computer and networking support for my clients, but they continually asked for phone system support as well and I don't always have to send them to a competitor. Since I found 3cx, I can now offer telephony services to my clients as well and it has allowed my company to become more well rounded without spending thousands to train on a proprietary PBX.

There's some complexity in interfacing with external devices.

2 yrs

We had an issue setting up a SIP trunk with Charter Communications, but it turned out that Charter had not provided the correct documentation so it was no fault of 3cx.

We've had no issues with stability.

So far I have only done small installations ( <16 simultaneous calls), but it has worked well for those installations.

10 - the few times I'very had to contact technical support they answered quickly and helped me get the issue resolved immediately. These guys know their product!

The setup is wizard driven just like you would expect a Windows application to be. It is super simple and straightforward. The most complex part is interfacing with the external devices like if you have to analog gateways or the SIP providers. But 3cx does everything they can to help with that part, including templates for the most commonly used devices on the market.

3cx is supplied through channel partners so finding a partner that you can work well with is crucial.