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It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

I have a few things on my wish list however you have to keep in mind they are all advanced features.

The biggest one is the Hosted version. The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them. This is an area of the PBX that is very important to us who use it to provide hosted VoIP.

Another area of improvement could be the Call Center functionality. It is getting better after each version. Just got a new Wallboard.

7 years

We've had no issues with the deployment.

The system is rock solid. 

We have some fairly large implementations with multiple offices and multiple 3CX servers in bridge mode, and overhead paging systems etc. and we've had no issues.

Novusys is an MSP. A few years ago we were researching phone systems because we were not satisfied with the ones we used. We found 3CX and immediately liked it.

The setup is straightforward.

We have implemented 3CX at many of our customers. And we continue doing so. We would not recommend or implement a product we could not stand behind. 

One thing I would advise is to use the supported phones. Other phones could be made to work with the phones system, and they work just fine, but you will lose the provisioning and customization functionality.

3CX constantly adds new features based on their customers feedback. It is one of the most versatile PBX systems we have worked with.

• General ease of deployment
• Versatility
• Call recording
• Call queuing

3CX Phone System has made the way we handle our calls much more efficient.

More granular management of call recording is needed. Also, the option to set to record all calls on the system with an option to opt an extension out rather than the current method where you have to select each extension individually.

We have used 3CX for about six years.

We've had no issues deploying it.

The system has had no stability issues since we started using it.

It has scaled to our needs without a problem.

The customer service is excellen

The Tech Support is excellent.

We used a Linksys Voip solution that was cumbersome and difficult to use.

When we switched over to 3CX we had our system up and running in a matter of hours. With a background in computer networking rather than telecoms I found this very straightforward.

We did this all in house.

Pricing is scalable depending on the size of your organisation. Upgrades are simple and you get the same features whether you are a small business or corporate setup.

I would highly recommend 3CX to anyone, and I believe it to be the best option out there.

I'm using the latest version. It's deployed on-premises.

There are 100 people using this solution in my organization.

It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.

There should be an option to save some extensions. Instead of clicking on numbers, you would just click on the extension that you have saved so you can call the colleague or different departments.

In a future release, I would like to see a catalog where you can save some extensions and click on that, so you can post it that way to your colleague instead of looking for the number and then dialing.

I have been using this solution for two years.

It's very stable.

It was straightforward.

I would rate this solution 8 out of 10.

I think it's the best option to use. It's very popular and very easy to use.

We wanted a system which should be flexible enough to allow employees to work from home, with minimal IT hardware investment and complete access to unified communications features.

3CX has met all of our requirements.

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns.

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.

We have used this system on Windows 7, Windows 2012 R2, and now on Linux Debian. This is a very stable software.

We have more than 100 employees and the system is running very well. It allows us to create unlimited extensions and user accounts.

A nine out of ten.

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

Very straightforward.

This solution has also saved money for us because other solutions charge per user seat. We have recovered almost 75% of the investment in two years.

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

We evaluated Cisco and ShoreTel.

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%.

Painless solution worth every cent. This system lets you get creative with how you want the customers to interact with your organization.

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our systems for better management. Additionally, the call reports help.

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension.

Another example is the integration. An incoming call to the tech department automatically opens a new case in our CRM for the technician to log the issue. It's similar to the sales department when a new lead opens up for the sales person to log (and later on follow up customer requirements).

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being prepared in upcoming releases of the system.

As a company that resells 3CX phone systems, the only issues we had with stability of the systems were with the hardware. When a customer provides us with old hardware to install the 3CX system on, issues sometimes occur which are solved with replacing the computer with a modern one.

We have never had any scalability issues.

The level of 3CX technical support is excellent. Every problem has always been solved.

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is due to a much easier and straightforward installation, more stability, and many many more features available to the end customer, when compared to other PBX systems.

The initial installation is always very straightforward. The system guides you to create your PBX and your extensions with ease. To implement the advanced features, 3CX has online videos. Anyone with an IT background can set up these features after watching them.

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent calls they will need, and what kind of third-party application integrations they will need.

Before switching to a software-based PBX, we evaluated Asterisk. But the fact that many features need to be purchased separately, and the complexity involved in customising each installation, pushed us to proceed with 3CX as our preferred PBX solution.

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition with basic functionality to the Enterprise Edition which offers third-party application integration, a secondary redundant server in case you primary server fails, call groups, queues, detailed reports, and more. Between these two versions are the Standard and Pro Editions. My suggestion would be to contact a 3CX reseller in your area to help you analyse your needs and find the best solution for you.

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are still able to connect voice and video with great quality as if they were in the same office.

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps keeping us always connected and is a great cost saving tool for ourselves and clients.

The outbound call reporting and wall board could be improved for the outbound call centers functions.

Three years.

Only on Windows, but since the release of 3CX on Linux, the move has been smooth and has been very stable.

3CX is the most scalable PBX system I have encountered, from connecting multiple 3CX systems in different countries and all the add-ons for CRM systems, it makes a very scalable system for all industries.

I have not had the greatest experience with the local distributors for support, but dealing with the main support (despite the time differences) has been fantastic.

Yes, we used a multitude of difference PBX systems before, but having one system that caters for all is easier to manage and support.

Yes, the initial setup is very easy and straightforward. It becomes complex once you start using bridges of systems.

Pricing is all dependent on what the client’s needs are. 3CX caters for small (free licensing) all the way to HA enterprise licensing. Basing from amount of concurrent calls to features needed.

Yes, we did. We looked at a multitude of systems from Yeastar, FreePBX, and xCALLY.

Do the free training provided on 3CX's website, selling the correct product is the first step or can become an expensive school fee.

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at my disposal. Call recordings are a must for me, as we also finance the sale of our hardware and, when dealing with a customer's financial information, the law requires this.

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.

Six years.

Stability has not been an issue since our installation six years ago, and having done version updates from version 11 to the current version 15.5, we have not been down at all. The version updates have been seamless.

Scalability has not been a problem whatsoever, as the license is unlimited regarding the number of extensions and call concurrency.

The global 24/7 3CX technical blog has been able to assist with any question, within minutes.

Yes, we used a Fujitsu Siemens digital PBX but it was dated and due for an upgrade.

Much easier than I anticipated. After installing the 3CX software on our existing data network, and a basic extension import from a CSV file to the 3CX management console, it was auto provision from there. Plug and play if you will.

My advice to all PBX procurers would be to get a 3CX quote whenever looking for a replacement system. I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX.

Yes we did a deep investigation of market trends and the way forward. Eventually received three quotes: Samsung Office Serve, Mitel, and 3CX.

Before spending money on any system I would suggest whoever is in the market for a PBX to go over to the 3CX website and download the free trial version of the product and test for yourself. When we did so we had no knowledge of the product but gave it a shot anyway. We saw the amazing features and power of the system and then went through the process of registering a new company called VCX Cloud Services and we registered to become a reseller of the product.

Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature. The ability to remotely connect users on their smartphone 3CX app to the corporate phone system , and also have full presence and video is compelling.

On the fly video conferences and full presence on mobile devices

It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems. The ability for a user to dial a room based video conferencing system (I.e. Polycom, Cisco, Avaya Scopia,etc.) from the 3CX webmeeting application would be a useful improvement.

We've had no issues with the deployment.

The stability had improved with v14 when compared to earlier versions.

It scales to our need.

Although 3CX is a very flexible and generally easy to deploy solution, the biggest advice would be to ensure you have a solid IT network in place prior to implementation. Having the proper switches, gateways, phone sets, bandwidth and cabling infrastructure in place is important to ensuring the successful implementation of 3CX.