3CX Live Chat Reviews

We are a third-party logistics provider and we use 3CX for switching in our call center.

3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.

I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.

I want API support to get information through an API and manage it. There is some integration, but it works by using a URL in another platform, and that's it. For example, I would like to get the lock list of calls from an API. That could be a good idea.

We've been using Live Chat since 2019.

Live Chat works well. I haven't had any problems with the software.

I haven't contacted 3CX support. Of course, our main problem was related to the IP trunks and networks. But I don't remember getting any support from 3CX on those issues.

The setup was easy, but the provider did most of the implementation, so we only had to configure a few things.

I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now. 

We wanted a system which should be flexible enough to allow employees to work from home, with minimal IT hardware investment and complete access to unified communications features.

3CX has met all of our requirements.

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns.

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.

We have used this system on Windows 7, Windows 2012 R2, and now on Linux Debian. This is a very stable software.

We have more than 100 employees and the system is running very well. It allows us to create unlimited extensions and user accounts.

A nine out of ten.

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

Very straightforward.

This solution has also saved money for us because other solutions charge per user seat. We have recovered almost 75% of the investment in two years.

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

We evaluated Cisco and ShoreTel.

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%.

Painless solution worth every cent. This system lets you get creative with how you want the customers to interact with your organization.

I'm using the latest version. It's deployed on-premises.

There are 100 people using this solution in my organization.

It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.

There should be an option to save some extensions. Instead of clicking on numbers, you would just click on the extension that you have saved so you can call the colleague or different departments.

In a future release, I would like to see a catalog where you can save some extensions and click on that, so you can post it that way to your colleague instead of looking for the number and then dialing.

I have been using this solution for two years.

It's very stable.

It was straightforward.

I would rate this solution 8 out of 10.

I think it's the best option to use. It's very popular and very easy to use.

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

I have a few things on my wish list however you have to keep in mind they are all advanced features.

The biggest one is the Hosted version. The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them. This is an area of the PBX that is very important to us who use it to provide hosted VoIP.

Another area of improvement could be the Call Center functionality. It is getting better after each version. Just got a new Wallboard.

7 years

We've had no issues with the deployment.

The system is rock solid. 

We have some fairly large implementations with multiple offices and multiple 3CX servers in bridge mode, and overhead paging systems etc. and we've had no issues.

Novusys is an MSP. A few years ago we were researching phone systems because we were not satisfied with the ones we used. We found 3CX and immediately liked it.

The setup is straightforward.

We have implemented 3CX at many of our customers. And we continue doing so. We would not recommend or implement a product we could not stand behind. 

One thing I would advise is to use the supported phones. Other phones could be made to work with the phones system, and they work just fine, but you will lose the provisioning and customization functionality.

3CX constantly adds new features based on their customers feedback. It is one of the most versatile PBX systems we have worked with.

Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature. The ability to remotely connect users on their smartphone 3CX app to the corporate phone system , and also have full presence and video is compelling.

On the fly video conferences and full presence on mobile devices

It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems. The ability for a user to dial a room based video conferencing system (I.e. Polycom, Cisco, Avaya Scopia,etc.) from the 3CX webmeeting application would be a useful improvement.

We've had no issues with the deployment.

The stability had improved with v14 when compared to earlier versions.

It scales to our need.

Although 3CX is a very flexible and generally easy to deploy solution, the biggest advice would be to ensure you have a solid IT network in place prior to implementation. Having the proper switches, gateways, phone sets, bandwidth and cabling infrastructure in place is important to ensuring the successful implementation of 3CX.  

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the deployment process since you may migrate the configuration from one node to another in a short period of time.

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an extension bound to the respective IP address and you’re good to go!

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.

We have used the solution for the past six years and are delighted with the ease of use and support that comes part and parcel with such a product.

Not at all, since day one, it has worked with flying colors, and even with operating system upgrades, we've never encountered any incompatibilities or issues whatsoever.

Same as above, but we’re a small-to-medium sized business, thus we cannot delve deeper in this area.

We used to work with a local supplier and their know-how was more than enough to cater to our requirements at the time.

Nowadays, we manage it ourselves since it has become more straightforward to maintain.

Yes, old PABX system, and we obviously switched since a virtual PABX is much more manageable, portable, and scalable.

The initial setup was pretty much a walk in the park since we had to terminate the ISDN lines with the Patton Gateway, and setting up DDI’s, extensions, etc. was quite easy to manage.

It’s definitely worth it to implement a software based application which provides not just normal PABX functions but much more, plus it’s regularly updated with additional features, to enhance administration and management on a day to day basis.

No, we instantly liked the product at a glance and were pleased with the end-to-end implementation, therefore there was no point in comparing and contrasting other products.

I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable, secure, and integrates with multiple VoIP providers, and can be maintained with minimal effort.

• General ease of deployment
• Versatility
• Call recording
• Call queuing

3CX Phone System has made the way we handle our calls much more efficient.

More granular management of call recording is needed. Also, the option to set to record all calls on the system with an option to opt an extension out rather than the current method where you have to select each extension individually.

We have used 3CX for about six years.

We've had no issues deploying it.

The system has had no stability issues since we started using it.

It has scaled to our needs without a problem.

The customer service is excellen

The Tech Support is excellent.

We used a Linksys Voip solution that was cumbersome and difficult to use.

When we switched over to 3CX we had our system up and running in a matter of hours. With a background in computer networking rather than telecoms I found this very straightforward.

We did this all in house.

Pricing is scalable depending on the size of your organisation. Upgrades are simple and you get the same features whether you are a small business or corporate setup.

I would highly recommend 3CX to anyone, and I believe it to be the best option out there.

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are still able to connect voice and video with great quality as if they were in the same office.

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps keeping us always connected and is a great cost saving tool for ourselves and clients.

The outbound call reporting and wall board could be improved for the outbound call centers functions.

Three years.

Only on Windows, but since the release of 3CX on Linux, the move has been smooth and has been very stable.

3CX is the most scalable PBX system I have encountered, from connecting multiple 3CX systems in different countries and all the add-ons for CRM systems, it makes a very scalable system for all industries.

I have not had the greatest experience with the local distributors for support, but dealing with the main support (despite the time differences) has been fantastic.

Yes, we used a multitude of difference PBX systems before, but having one system that caters for all is easier to manage and support.

Yes, the initial setup is very easy and straightforward. It becomes complex once you start using bridges of systems.

Pricing is all dependent on what the client’s needs are. 3CX caters for small (free licensing) all the way to HA enterprise licensing. Basing from amount of concurrent calls to features needed.

Yes, we did. We looked at a multitude of systems from Yeastar, FreePBX, and xCALLY.

Do the free training provided on 3CX's website, selling the correct product is the first step or can become an expensive school fee.