3CX Live Chat Reviews

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the deployment process since you may migrate the configuration from one node to another in a short period of time.

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an extension bound to the respective IP address and you’re good to go!

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.

We have used the solution for the past six years and are delighted with the ease of use and support that comes part and parcel with such a product.

Not at all, since day one, it has worked with flying colors, and even with operating system upgrades, we've never encountered any incompatibilities or issues whatsoever.

Same as above, but we’re a small-to-medium sized business, thus we cannot delve deeper in this area.

We used to work with a local supplier and their know-how was more than enough to cater to our requirements at the time.

Nowadays, we manage it ourselves since it has become more straightforward to maintain.

Yes, old PABX system, and we obviously switched since a virtual PABX is much more manageable, portable, and scalable.

The initial setup was pretty much a walk in the park since we had to terminate the ISDN lines with the Patton Gateway, and setting up DDI’s, extensions, etc. was quite easy to manage.

It’s definitely worth it to implement a software based application which provides not just normal PABX functions but much more, plus it’s regularly updated with additional features, to enhance administration and management on a day to day basis.

No, we instantly liked the product at a glance and were pleased with the end-to-end implementation, therefore there was no point in comparing and contrasting other products.

I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable, secure, and integrates with multiple VoIP providers, and can be maintained with minimal effort.

It is very easy to install and manage. It provides all the features of a traditional phone system, as well as VoIP. This can help to significantly cut telephone costs. The system is very stable and does not require significant resources to run. It also has an easy to use web interface for configuration and management.

The system provides soft phones for all desktop and mobile platforms and has allowed my organization to work from anywhere and still be able to make and receive calls.  It has also significantly reduced our monthly telephone service costs.

They need to expand and update the reporting capabilities which I believe they are working on for future releases.

Deployment is very easy since it is a Windows application.

The product has been rock solid.  We have not encountered any issues with stability or downtime.

We have been involved in the implementation of 3CX of various sizes, from four to 32 users, and never had issues. It is nice that the configuration process is the same no matter what the implementation size is.

We have been very happy with the 3CX solution and are excited to see what future functionality is added to the product.

The organization had many clients, and It was easy to manage user groups and ring groups, and the queuing feature. So, when a customer calls and asks for an incident or complaint, it's really easy to manage.

The dashboard and the reporting feature are somewhat better because the reporting features are used in several instances. One of our clients, a healthcare system provider, needed to know the incoming and outgoing calls and how they will be attended to by their staff. With the reporting feature, you can get all the incoming and outgoing call details.

3CX Live Chat is easy to manage and is a very customizable platform.

It is a stable solution.

The initial setup is straightforward.

Specifically in version 16, we had some issues with call parking. It was not easy to add or remove the users to a parking group in a simple way. We would need to change the users of the parking group, which is somewhat hard.

Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything.

We would need the support team to do the reinstallation manually and perform system changes as well. So, if there are missed configurations during the initial steps, then to resolve that we need to reinstall the system or contact 3CX support. The support would be based on system agreements between the company and 3CX.

The 3CX system has an auto-provisioning system for desk phones, but there are a limited set of models that are supported. It is very easy to configure IP phones, but the supported systems are somewhat low. Yealink phones are supported, but some other brands are not supported.

I would like them to include other models or other vendor's phones to work with the auto-provisioning mode. Otherwise, if that model does not support auto-provisioning, we would need to configure that phone manually. However, if it's auto-provisioning, we could just use the URL, and that will reset the phone, and it will configure it by itself.

I used this solution for around five to six months.

For some clients, we deployed 3CX Live Chat on-premises, and for other clients, on the cloud.

It's a reliable solution. When we deployed it in the cloud, either in their cloud or our own cloud platform, it was more reliable.

When it's deployed on-premises, it's somewhat reliable but may affect other factors.

With regard to scalability, some of the plans need to be done before you go with the initial steps. The main thing is the extension amount.

If you currently have two who use it, but then you have 25 or 30 employees that need extensions, then initially you can use the tool to get extensions. However, when the company grows and the employee count increases by 100s or 1000s, it will be somewhat hard. Once defined in the initial step, the extension and limit count cannot be changed. It will be somewhat hard to scale because you need to plan for the future way ahead of time.

We had around 30 to 40 users. They included network engineers, the manager of the network team, system engineers, HR employees, and the chairman of the company.

I'd give technical support a rating of four on a scale from one to five with one being the lowest and five being the highest. Most of the time, they came back to us once we raised the ticket, but I'm not giving them a five because even though they responded in a quick manner, sometimes their response was not related to the question that was raised.

The installation is straightforward, but the only thing is that they use jargon during user configuration that may not be familiar to someone joining from another voice system.

The initial installation took about two hours. The configuration can take longer, about one or two weeks depending on the client, the client provider, and also the client's internal team.

The maintenance was done by the network team, which included four engineers and one manager.

We used a yearly license depending on the customer's requirements.

I did not handle the pricing, but I think the customers were happy with it because we did not get any complaints related to it.

If you are a new entrant to the voice network field, it would be better for you to get some knowledge before implementing the system. With 3CX, they have their own learning materials related to their product.

If you are implementing this system for the production teams, then it would be better to have thorough discussions with those teams about the required factors before installation.

On a scale from one to ten, I would rate this solution at eight.

It has flexible call reporting and gives us cost savings by removing telephony hardware support requirements and cost.

By moving to 3CX we have been able to better measure the performance of our call centre during peak call periods to accurately determine staffing numbers. The removal of our hardware based PABX has greatly reduced expense in terms of direct hardware replacement, time required to apply firmware updates, and downtime when hardware fails.

iPhone users found it difficult to use the mobile application when working offsite. Aside from that, it was a breeze.

we have used 3CX for approximately four years

Other than the iPhone issue, we've had no issues with deployment.

no

No, as we have deployed 3CX on a virtual machine. We can assign/remove resource as required.

Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter.

Superb. There haven't been any issues they've left unresolved.

We wanted greater visibility of our callcentre in terms of peak periods - calls dropped, call wait times etc. We required a call queue in which agents could log in and out of as needed. We wanted to deploy standardised SIP equipment and reduce our dependency on proprietary hardware.

We performed the full rollout of approximately 40 handsets on a single evening, replacing older handsets one by one. Each had been preconfigured so they populated immediately with the required settings. Users had received training prior to deployment day, so initial support was very simple.

In-house team

It helps with business productivity and reduces the cost of communications.

The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security.

It could be better in terms of providing more options for call recording.

I would rate it 100 percent. It has very good stability.

Scalability is very good. It is very easy to increase anything we want with this system.

The setup is okay for us but we are a technical team, so it is easy for us to implement the initial setup.

We are just trying to open additional areas for our business. We are researching the competitors. We are looking at Avaya, Cisco, and Asterisk.

When selecting a vendor, the technical staff and the marketing staff are important for us. We look at the marketing documents because we are resellers.

The 3CX product is evolving every day, they work hard on it every day.

I would tell prospective users of 3CX is that it is very flexible. Anything they have in mind, they can do with this system. They can integrate their internal software, their CRM, with this phone system very easily. They can increase their productivity with the many options that 3CX gives them.

• Call reporting

• Call recording

• Soft phone functionality

The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing.

Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through licencing).

I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence.

The product increases the variety of services that my company is able to sell to their customers.

We have used this solution for around two years.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would you rate the level of technical support as high.

We used Avaya, SIP Communicator, and Panasonic.

The initial setup was simple and little training was required.

It is private hosted if you have over 20 employees. For cloud/onsite, if you are under 20 employees, you can get the best commercial model.

We did not evaluate other options.

Chat and video call. This enables chat with other users while the internet is down, since the server is on LAN.

It improves communication between our two offices.

The video call capabilities between endpoints/extension on the LAN -- instead of the traffic routing via 3CX data center in the cloud.

We did a trial for six months, but have been in production for one month plus.

Nope.

Nope.

It's good.

Yes -- Asterisk.

Yes, it was straightforward and it was easy to create extensions.

Yes, and it was Asterisk.

3CX Phone System is fantastic and easy to setup.

Reception dashboard is excellent.  I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop.

Web meeting is a feature that surprised us.  It allows us to do quick product demo or training without all the software installation normally found with GotoMeeting, TeamViewer or others.

We're able to quickly do product demos or training with very little setup.  

We have people working in remote offices and they're able to answer reception calls or transfer calls just like if we were all in the same office

Chat has been very helpful.  It allows us to paste web URLs, account information over to others in the office when we're on the phone with them.  Quicker then email or trying to dictate over the phone.

It would be nice if the Chat feature also allowed us to transfer files.  We'd like to have the ability to manage calls (transfer, see call list) from the android client.   Once we started to use the 3CXPhone application on our computers, it became a much missed feature when using a tablet.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.