ADP Workforce Now Reviews

It is SaaS based, and requires very little IT support. Upgrades happen automatically and with minimal issues on the HR/Payroll side. The product is intuitive and simple to set up and maintain. ADP has devoted significant R&D resources to providing a better product now and in the future. The mobile product also is very good.

We have been on ADP so long, we do not have any other point of reference.

The workflow is a bit weak. The admin security is not intuitive or seamless as other parts of the tool.

Two years.

No issues.

No, but it is designed for small to mid-sized companies. It might be an issue for a bigger companies.

The technical support is good and responsive.

No, we did not previously use a different solution.

Yes, it can be straightforward depending upon the scope. The less functionality with simpler processes, the faster it goes.

Like all contracts, ask questions if you do not understand something. Walk through scenarios around service and terminating the contract that need to be included. Do not take people’s word for things (sales people are not your friends when signing contracts).

We were upgraded from an ADP product, so no evaluation was necessary.

Validate, validate, validate. Make sure everything comes over the way you want. For small to mid-sized companies, Workforce Now is one of the better products on the market. Clean with an easy interface that is simple to maneuver around. It is stable and will continue to improve into the future. Unlike other ADP products, this one stands head and shoulders above other solutions.

The solution's most valuable feature is its ability to provide access to payroll information efficiently.

The solution's benefits portal could be user-friendly.

We have been using the solution for six or seven years.

I rate the solution's stability an eight.

I rate the solution's scalability a nine.

The solution could be as high functioning as SAP SuccessFactors.

The return on investment for ADP is lower than SuccessFactors, which is less costly to implement and maintain.

The solution is expensive.

The solution provides an excellent system. I rate it an eight out of ten.

• Payroll

The product allows for accurate, consistent payrolls.

Benefits, Recruitment (Applications and Requisitions): The whole module is glitchy and there's no mobile-friendly version.

Talent Management is underdeveloped in the system. We do not have 9- or 4-boxes, along with talent profiles.

Data Management is an issue, as there is no true position control.

Also, there are no imports for some data fields.

Support leaves a lot to be desired.

Lots of dual entry when using WFN with enterprise eTIME (premise).

The message center is not useful at all.

I have used this product for two years.

The product has glitches, and seems sensitive to what web browser one is using and cookie settings.

We encountered scalability issues: Some of the embedded audit tools (especially in the ACA module) do not have an ability to export data. This prevents end users from making large-scale changes. Imports are also based on company codes, which causes multiple loads.

Technical support is 2/10.

I was not around for the initial setup. But migrating from 2.01 to the current version back in 2015 was straightforward, provided that your company has an internal resource who understands the data fields.

I am not involved with the invoicing and do not have a frame of reference here. The invoices are hard to read at times and are hard to validate.

I was not involved with the selection of the product.

Payroll: It is very easy and user-friendly.

I was not there when the setup was done.

The Call Centre: The extension number takes too many digits to get through and the wait time is too long.

I have used it for my company since March 2017. I just started using it to its fullest capacity three weeks ago.

Sometimes with the time card machine.

No issues.

I would rate the technical support somewhere between a seven to nine out of 10.

No, we did not have a previous solution.

I was not there when the setup was done.

It is good.

That is a question for the last HR person who left our company.

Prepare to have wait times on calls.