ADP Workforce Now vs UKG comparison

Read 124 UKG reviews

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1,974 Comparison Views

88% willing to recommend

ADP Workforce Now

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

UKG and ADP Workforce Now are both competitive in the HR and payroll software category. UKG appears to have an edge in integration and user experience, while ADP Workforce Now stands out in reporting and payroll processing capabilities.

Features: UKG offers strong integration capabilities, customization, and a unified experience across applications that benefit seamless operations. It excels in handling employee data management and payroll integration. ADP Workforce Now is recognized for its powerful BI capabilities and robust payroll processing. The solution provides custom reporting and flexible integration options, satisfying users with its comprehensive reporting tools.

Room for Improvement: UKG users have noted that customer support could be more responsive, especially regarding complex implementations and system integrations. There is also a demand for improved reporting functionalities and support services. ADP Workforce Now needs stronger international capabilities and more intuitive reporting tools. Inconsistencies in technical support and customer services highlight a need for better staff training.

Ease of Deployment and Customer Service: UKG offers deployment across Private, Hybrid, and Public Clouds, providing flexibility. However, customer service is inconsistent, with delays being common. ADP Workforce Now is deployed on both Public and Private Clouds, known for reliable technical support, but with variable customer service quality. Users appreciate ADP's consistent technical support, while UKG's customer service is seen as comprehensive but requires improvement in certain areas.

Pricing and ROI: UKG's pricing models are often perceived as high but justified by its functionality and configurability. Users see value in integration and global scalability, despite high initial costs. ADP Workforce Now's usage-based pricing can increase with a growing workforce, but its flexible, packaged solutions offer cost efficiency. Both platforms have difficulty in measuring ROI; UKG is noted for cost-saving through process efficiency, while ADP is recognized for productivity gains from better accuracy and reporting capabilities.

To learn more, read our detailed ADP Workforce Now vs. UKG Report (Updated: January 2025).

ADP Workforce Now vs. UKG

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ADP Workforce Now

Ranking in Benefits Administration

9th

Ranking in Talent Management

12th

Ranking in Cloud HCM

11th

Ranking in HR Analytics Software

5th

Average Rating

7.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

UKG

Ranking in Benefits Administration

5th

Ranking in Talent Management

6th

Ranking in Cloud HCM

5th

Ranking in HR Analytics Software

1st

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

124

Ranking in other categories

Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), Talent Acquisition (5th)

Mindshare comparison

As of February 2025, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.1%, down from 1.9% compared to the previous year. The mindshare of UKG is 5.0%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud HCM

Featured Reviews

Vineeth John

Director, People & Culture at a agriculture with 201-500 employees

Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration

The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.

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Lonnie Fluck

Senior HR/ Talent Acquisition Leader at FitzDrake Search

Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement

I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."

"It is a scalable solution."

"The most valuable features are the reporting and benefits piece."

"The most valuable feature to me is performance management because we just started using that."

"The platform is on a private cloud that is fully secure with no way for hacker penetration."

"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."

"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."

"I like UKG's integration."

"The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes."

"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."

"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."

"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."

"It is much easier to use and the customer service is better than our previous solution."

"The solution's employee experience is pretty good."

"The setup process is straightforward."

More UKG pros

Cons

"The ease of developing and creating reports could definitely use some improvement."

"I would like to see the payroll side improved and there are a few kinks that need to be worked out."

"The report functionality is not as good as competitive products."

"Its benefits portal could be user-friendly."

"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."

"The complexity is the key challenge with a tool like ADP ."

"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."

"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."

"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."

"The tool needs improvement on the configuration side."

"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."

"UKG could be a little more flexible in some areas."

"The product's integration features need improvement."

"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."

More UKG cons

Pricing and Cost Advice

"The solution is expensive."

"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."

"I give the pricing a seven out of ten."

"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."

"The solution is expensive and everyone complains about the price."

"It is expensive."

"The platform is not affordable but also not the most expensive."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

"The pricing depends on the number of licenses we buy."

"If you're going for the full suite, it can be fairly pricey."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

11%

Recruiting/Hr Firm

Manufacturing Company

Educational Organization

90%

Computer Software Company

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ADP Workforce Now?

It is a scalable solution.

What is your experience regarding pricing and costs for ADP Workforce Now?

The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...

What needs improvement with ADP Workforce Now?

What do you like most about UKG?

I like UKG's integration.

What needs improvement with UKG?

Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...

What is your primary use case for UKG?

I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...

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Product Reports

Download ADP Workforce Now product report

ADP Workforce Now

February 2025

Download UKG product report

January 2025

Also Known As

No data available

UKG Pro, UKG Dimensons, UKG Ready

Overview

ADP Workforce Now is a web-based, complete HR suite that integrates the essential payroll and human resource management procedures into a single database-driven platform. This safe and simple solution gives you everything you need to maximize your workforce and communicate with your staff.

ADP Workforce Now is designed specifically for your company's needs. As a result, the menus and menu selections you see will differ depending on your function and the services your firm uses. As a portal administrator, you customize the site and control what employees can view and do. You can design your site's theme, set approval and notification processes, and manage security groups.

ADP Workforce Now includes these useful capabilities:

Payroll computation and tax filing
Performance regulation
Compensation handling
Talent acquisition
Time and labor logistics
Benefits governance
Analytics
Total management of human resources

ADP Workforce Now Features

ADP Workforce Now has many valuable key features. Some of the most useful ones include:

Single dashboard, single database: Manage your whole workforce from a single dashboard, which is powered by a single database, ensuring that the relevant data is always available when you need it.
- Get a complete HR suite that includes payroll, time, HR, talent, and benefits all in one place.
- Enter data once and it will function across all workflows
- With proactive error detection and can't-miss alerts, you can cut down on mistakes.
- Protect your business with enterprise-grade data security privacy procedures and extensive compliance experience.

Powerful analytics and reporting: With a single database that connects your entire firm, you can access all of your data in one location.
- Create better reports in less time, without ever leaving the page you're on.
- Make use of machine learning and artificial intelligence to help you make confident decisions based on personalized information.

Robust management of HR: Spend less time on paperwork and more time on managing and improving your employees.
- Workflows can be customized, and documents can be stored online.
- Self-service functionalities enable employees and supervisors to be more productive and collaborative.
Customized service and implementation: ADP Workforce Now offers community and chat support and a dedicated implementation team.

In-house implementation by a team of professionals who understand how to optimize the solution for your industry.
For all your questions, ADP Workforce Now offers quick response support, training, and in-product resources.
Client-service specialists with years of experience offer deep knowledge and skills to assist, secure, and support your business.
Flexible service choices can assist your company in navigating strategic and tactical changes, as well as continual system optimization.

ADP

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon