We performed a comparison between ADP Workforce Now and UKG based on real PeerSpot user reviews.
Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"The most valuable features are the reporting and benefits piece."
"It is a scalable solution."
"The most valuable feature to me is performance management because we just started using that."
"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."
"I like UKG's integration."
"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."
"The solution's UI is good. Also, it is very easy to use."
"It is much easier to use and the customer service is better than our previous solution."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
"The report functionality is not as good as competitive products."
"The ease of developing and creating reports could definitely use some improvement."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"I would like to see the payroll side improved and there are a few kinks that need to be worked out."
"Its benefits portal could be user-friendly."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
"The tool needs improvement on the configuration side."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."
ADP Workforce Now is ranked 9th in Cloud HCM with 11 reviews while UKG is ranked 5th in Cloud HCM with 119 reviews. ADP Workforce Now is rated 7.6, while UKG is rated 8.0. The top reviewer of ADP Workforce Now writes "The total cash compensation dashboard is valuable but customer support is lacking". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". ADP Workforce Now is most compared with Workday, PeopleSoft, ADP TotalSource, ADP Vantage HCM and isolved, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, SAP HCM and Atlas. See our ADP Workforce Now vs. UKG report.
See our list of best Cloud HCM vendors, best Benefits Administration vendors, and best Talent Management vendors.
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