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ADP TotalSource vs ADP Workforce Now comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.5
ADP Workforce Now is scalable for medium businesses but faces challenges with large, multinational organizations and international adaptability.
 

Valuable Features

No sentiment score available
Sentiment score
8.5
ADP Workforce Now offers customizable payroll, HR integration, and analytics, requiring minimal IT support with easy integration via ADP Marketplace.
 

Room For Improvement

No sentiment score available
Sentiment score
4.4
ADP Workforce Now requires enhancements in modules, support, navigation, international payroll, and user interface for better usability.
 

Stability Issues

No sentiment score available
Sentiment score
8.9
ADP Workforce Now is generally stable, with minor issues resolved by technical support and acknowledged room for improvement.
 

Customer Service

No sentiment score available
Sentiment score
8.5
ADP Workforce Now's customer support experiences vary, with issues in consistency and response times, prompting some users to upgrade.
 

Setup Cost

No sentiment score available
No sentiment score available
ADP Workforce Now pricing is high, adjusted by company size and usage, with mixed reviews on value and support.
 

Categories and Ranking

ADP TotalSource
Ranking in Benefits Administration
22nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
ADP Workforce Now
Ranking in Benefits Administration
8th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Talent Management (9th), Cloud HCM (9th), HR Analytics Software (3rd)
 

Mindshare comparison

As of November 2024, in the Benefits Administration category, the mindshare of ADP TotalSource is 1.0%, up from 0.9% compared to the previous year. The mindshare of ADP Workforce Now is 3.2%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
 

Featured Reviews

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Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Recruiting/Hr Firm
19%
Healthcare Company
11%
Non Profit
9%
Financial Services Firm
8%
Financial Services Firm
11%
Computer Software Company
10%
Recruiting/Hr Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
 

Comparisons

 

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Overview

 

Sample Customers

Marc Fisher Footwear, Cambridge Management Services Inc., Blue Tower Mobile, Urban Ministries Incorporated (UMI), Tallie
Lawrence and Schiller, The Children's Center, The Kansas City Royals
Find out what your peers are saying about Workday, Oracle, SAP and others in Benefits Administration. Updated: October 2024.
816,406 professionals have used our research since 2012.