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ADP Workforce Now vs Workday comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.5
ADP Workforce Now's customer support experiences vary, with issues in consistency and response times, prompting some users to upgrade.
No sentiment score available
Workday customer service gets mixed reviews; appreciated for responsiveness, but lacks speed and expertise in regional needs.
 

Room For Improvement

Sentiment score
4.4
ADP Workforce Now requires enhancements in modules, support, navigation, international payroll, and user interface for better usability.
Sentiment score
5.3
Workday needs improvements in analytics, global payroll, UI, integration, customization, support responsiveness, and cost-effectiveness to enhance user experience.
 

Scalability Issues

Sentiment score
7.5
ADP Workforce Now is scalable for medium businesses but faces challenges with large, multinational organizations and international adaptability.
Sentiment score
8.2
Workday's scalability and customization effectively support diverse organizations, ensuring adaptability and integration across departments and locations.
 

Setup Cost

No sentiment score available
ADP Workforce Now pricing is high, adjusted by company size and usage, with mixed reviews on value and support.
Sentiment score
3.0
Workday's high pricing is justified by comprehensive features and support, though smaller organizations may find it costly.
 

Stability Issues

Sentiment score
8.9
ADP Workforce Now is generally stable, with minor issues resolved by technical support and acknowledged room for improvement.
Sentiment score
8.3
Workday is praised for its reliability, achieving 97% uptime, with most users rating stability between seven and ten.
 

Valuable Features

Sentiment score
8.5
ADP Workforce Now offers customizable payroll, HR integration, and analytics, requiring minimal IT support with easy integration via ADP Marketplace.
Sentiment score
8.4
Workday offers user-friendly navigation, integration tools, and HR capabilities, enhancing efficiency through customization, analytics, and secure data management.
 

Categories and Ranking

ADP Workforce Now
Ranking in Benefits Administration
8th
Ranking in Talent Management
9th
Ranking in Cloud HCM
9th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
HR Analytics Software (3rd)
Workday
Ranking in Benefits Administration
1st
Ranking in Talent Management
2nd
Ranking in Cloud HCM
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
Talent Acquisition (2nd)
 

Mindshare comparison

As of November 2024, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.3%, down from 1.8% compared to the previous year. The mindshare of Workday is 18.0%, down from 19.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Q&A Highlights

it_user477510 - PeerSpot reviewer
Jul 12, 2016
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
Sarvesh Kumar Jha - PeerSpot reviewer
Easy to use and provides great flexibility and security
Implementing the solution is generally not easy because it depends on our client's landscape. In the last one and a half years, Workday has started a new implementation approach called launch implementation. This approach allows you, as a client organization, to implement Workday in a shorter amount of time, given that you fulfill certain criteria. It depends on the number of subsidiaries and employees you have and their compensation structure. If it's not too complex, Workday provides its clients with this new approach called launch, where they can quickly onboard with the Workday without many complex requirements. The general implementation for Fortune 500 companies is always complex.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Recruiting/Hr Firm
9%
Manufacturing Company
8%
Educational Organization
31%
Computer Software Company
9%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What do you like most about Workday?
I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees.
What is your experience regarding pricing and costs for Workday?
If you go with the launch implementation approach, the solution is generally not very expensive. If you want to add more features to your subscription, Workday becomes expensive. The solution is fl...
 

Learn More

 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
AAA, Allied Global, Avago Technologies Limited, Aviva, Cardinal Health, CareFusion, Chiquita Brands International, Equifax, Flextronics, HP, Life Time Fitness, McKee Foods, MGM Resorts International, Sanofi, ServiceSource International, Symantec, TripAdvisor, Yahoo!
Find out what your peers are saying about ADP Workforce Now vs. Workday and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.