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ADP Workforce Now vs PeopleSoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.5
ADP Workforce Now's customer support experiences vary, with issues in consistency and response times, prompting some users to upgrade.
No sentiment score available
PeopleSoft's customer service is responsive but needs improvement in speed, response clarity, and efficiency for customized setups.
 

Room For Improvement

Sentiment score
4.4
ADP Workforce Now requires enhancements in modules, support, navigation, international payroll, and user interface for better usability.
Sentiment score
4.9
PeopleSoft users seek UI modernization, mobile integration, enhanced customization, better tech support, robust analytics, and streamlined processes.
 

Scalability Issues

Sentiment score
7.5
ADP Workforce Now is scalable for medium businesses but faces challenges with large, multinational organizations and international adaptability.
Sentiment score
7.5
PeopleSoft is highly scalable, effectively supporting diverse business sizes and integrating smoothly with various applications as needs grow.
 

Setup Cost

No sentiment score available
ADP Workforce Now pricing is high, adjusted by company size and usage, with mixed reviews on value and support.
No sentiment score available
PeopleSoft's high pricing and licensing costs may suit organizations with complex needs, ranging $3M-$4M annually.
 

Stability Issues

Sentiment score
8.9
ADP Workforce Now is generally stable, with minor issues resolved by technical support and acknowledged room for improvement.
Sentiment score
8.1
PeopleSoft is generally stable and reliable, rated highly by users, though stability can vary during upgrades and customizations.
 

Valuable Features

Sentiment score
8.5
ADP Workforce Now offers customizable payroll, HR integration, and analytics, requiring minimal IT support with easy integration via ADP Marketplace.
Sentiment score
8.3
PeopleSoft provides customizable ERP solutions with seamless integration, user-friendly interfaces, and strong support, ideal for complex business processes.
 

Categories and Ranking

ADP Workforce Now
Ranking in Benefits Administration
8th
Ranking in Talent Management
9th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Cloud HCM (9th), HR Analytics Software (3rd)
PeopleSoft
Ranking in Benefits Administration
4th
Ranking in Talent Management
6th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
82
Ranking in other categories
ERP (11th), Activity Based Costing Software (6th), Demand Management (2nd), Talent Acquisition (4th)
 

Mindshare comparison

As of November 2024, in the Benefits Administration category, the mindshare of ADP Workforce Now is 3.2%, down from 3.4% compared to the previous year. The mindshare of PeopleSoft is 11.9%, down from 15.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
HarishMahanta - PeerSpot reviewer
Comprehensive solution for SCM but requires add-ons for fluid pages
I would like to see a chatbot in PeopleSoft as part of artificial intelligence. Moreover, there are already a few things in the cloud. In the market, all companies and entities are moving to the cloud, whether it is Oracle cloud or AWS cloud. The cloud is the most secure platform where we can also have Fusion. Few companies have migrated from PeopleSoft to Fusion or Oracle Cloud, or AWS cloud based on their organization's requirements. Some organizations are moving from PeopleSoft to upgrade their tools or application versions, while others are moving from PeopleSoft to HCM Cloud if they are into HCM. The cost of the product depends on the enterprise's size, and some enterprises are moving in quantity due to the current market. Additional areas that need improvement are the add-ons to the fluid pages and additional features in SCM and finance, both functionally and technically.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Recruiting/Hr Firm
9%
Manufacturing Company
8%
Financial Services Firm
10%
Computer Software Company
10%
University
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about PeopleSoft?
I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI.
 

Learn More

 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
BMI Healthcare, Lone Star College System, Jefferson County Public Schools, Griffith University, Los Rios Community College District, Tervita Corporation, INFRA S.A. de C.V., ICF Habitat, Central Washington University, Tech Mahindra Limited, Cognizant Technology Solutions, Stanford Childrens Health
Find out what your peers are saying about ADP Workforce Now vs. PeopleSoft and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.