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Oracle HCM Cloud vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Oracle HCM Cloud offers varied ROI, improving efficiency and employee satisfaction, with significant benefits seen in integrated enterprises.
Sentiment score
6.2
Respondents noted improved efficiencies and benefits from UKG, but many were uncertain about measuring precise ROI.
The ROI is more about easing operations rather than quantifiable metrics.
It is time-saving in payroll processing.
 

Customer Service

Sentiment score
6.1
Oracle HCM Cloud customer service is praised for responsiveness, while technical support receives mixed reviews due to occasional inefficiencies.
Sentiment score
7.1
UKG's customer service quality varies; technical support is generally effective but sometimes inconsistent, with excellent or delayed experiences.
Oracle provides robust technical support, with regular updates every six months or quarterly.
I would rate customer service a seven because it takes a process to reach a real person, often involving chats with AutoChat first.
 

Scalability Issues

Sentiment score
7.9
Oracle HCM Cloud offers exceptional scalability, easily supporting medium to large enterprises with seamless adaptability and configuration enhancements.
Sentiment score
7.4
UKG is rated highly for scalability, user-friendliness, and flexibility, supporting medium to large companies effectively.
You can't scale HCM on Fusion Cloud as a standalone service.
 

Stability Issues

Sentiment score
7.6
Oracle HCM Cloud is praised for robustness and stability, despite occasional interface challenges, receiving high reliability ratings.
Sentiment score
7.1
UKG is stable with quick issue resolution, despite occasional payroll interruptions, report errors, and time clock hardware problems.
While I have not seen any downtime, the system can be slow at times.
 

Room For Improvement

Oracle HCM Cloud needs improvements in mobile, UI, integration, payroll, performance, AI, customization, user experience, and geographic localization.
UKG needs improved support, clearer processes, seamless integration, and updated features for better usability and system stability.
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
 

Setup Cost

Oracle HCM Cloud pricing is competitive but costly for small businesses, with discounts and negotiations impacting final costs.
UKG's pricing offers mid-range costs with volume discounts, emphasizing module understanding and negotiation for optimal ROI.
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
 

Valuable Features

Oracle HCM Cloud offers modern UI, AI solutions, and comprehensive HR features, enhancing data accessibility and user experience.
UKG provides payroll processing, self-service features, recruitment tools, and data integration to enhance efficiency and employee retention.
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
 

Categories and Ranking

Oracle HCM Cloud
Ranking in Benefits Administration
2nd
Ranking in Talent Management
4th
Ranking in Cloud HCM
4th
Ranking in HR Analytics Software
2nd
Ranking in Talent Acquisition
3rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
72
Ranking in other categories
No ranking in other categories
UKG
Ranking in Benefits Administration
5th
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Ranking in HR Analytics Software
1st
Ranking in Talent Acquisition
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
124
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (3rd)
 

Mindshare comparison

As of December 2024, in the Cloud HCM category, the mindshare of Oracle HCM Cloud is 9.8%, down from 11.8% compared to the previous year. The mindshare of UKG is 4.9%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

OswinSteve - PeerSpot reviewer
Capable of consolidating data from all countries and providing access to any employee information across locations but poor user experience
Oracle HCM Cloud definitely has a lot to improve from a user experience perspective. The platform is huge and feature-rich, but is it truly appealing to an end user? Is it a two-click solution? Does it match current market trends in user experience? No, it has a lot of catching up to do. For example, is the screen catchy for an employee to see their details or access essential information? No. The user experience is zero. An employee needs training to apply for leave, something as simple as that. They shouldn't need training materials or user guides to navigate the system. We're moving towards empowering users, especially with end-user-facing systems. People should be self-reliant and not need to rely on manuals. Oracle HCM Cloud is very old-school in this regard. It's still stuck in the "PeopleSoft" mentality instead of focusing on a user-friendly experience for employees and managers. So, the user experience needs a major overhaul. So, to summarize, it needs to be more user-friendly and present key information on the login screen. In future releases, I would like to see employee dashboards. Oracle HCM should come up with ready-made employee dashboards, like very simple ones. Right now, an employee dashboard or a manager dashboard, but these should be readily available. You shouldn't expect a customer to go and design something they need. There are a few basic things any employee or manager in any company would want to see. One of the best things would be a very simple org chart. Now, the org chart is quite poor on Oracle. There are applications that focus only on org charts and look really good, giving a lot of details about a team and its employees. But Oracle's org chart is bad, so to be specific, they should improve it a lot.
Lonnie Fluck - PeerSpot reviewer
Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement
I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…
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Top Industries

By visitors reading reviews
Educational Organization
54%
Computer Software Company
6%
Financial Services Firm
6%
Manufacturing Company
4%
Educational Organization
89%
Computer Software Company
1%
Healthcare Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
What is your experience regarding pricing and costs for Oracle HCM Cloud?
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
What needs improvement with UKG?
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...
What is your primary use case for UKG?
I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...
 

Comparisons

 

Also Known As

Oracle Human Capital Management Cloud
UKG Pro, UKG Dimensons, UKG Ready
 

Learn More

 

Overview

 

Sample Customers

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Oracle HCM Cloud vs. UKG and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.