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Oracle HCM Cloud vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Oracle HCM Cloud boosts efficiency and satisfaction, saving time, enhancing cost-effectiveness, yet requires continuous investment for optimal ROI.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
The ROI is more about easing operations rather than quantifiable metrics.
It is time-saving in payroll processing.
 

Customer Service

Sentiment score
6.1
Oracle HCM Cloud customer service is praised, but technical support receives mixed reviews due to inconsistency and delayed responses.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
Oracle provides robust technical support, with regular updates every six months or quarterly.
Oracle's technical support is generally satisfactory yet lacks flexibility and rapid response times.
I would rate customer service a seven because it takes a process to reach a real person, often involving chats with AutoChat first.
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.9
Oracle HCM Cloud efficiently adapts to businesses of all sizes, praised for scalability and flexibility with frequent updates.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
You can't scale HCM on Fusion Cloud as a standalone service.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.6
Oracle HCM Cloud is stable and reliable, with minor issues primarily due to updates or external factors. Rated 8-9/10.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
While I have not seen any downtime, the system can be slow at times.
 

Room For Improvement

Users seek improved Oracle HCM Cloud mobile functionality, integration, user experience, customization, localization, and partner training for diverse needs.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
Standardizing the exposure of functionalities within the application as external interfaces could enhance integration capabilities.
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

Oracle HCM Cloud offers competitive and flexible pricing, suitable for enterprises but less accessible for small businesses.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
Licensing costs were also a consideration, particularly regarding contractors.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

Oracle HCM Cloud offers intuitive UI, comprehensive HR tools, flexibility, strong analytics, and efficient management with frequent updates and mobile accessibility.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
The integration capabilities of Oracle HCM Cloud are valuable, particularly its support for managing global HR operations, including absence management, talent management, employee recruitment, and performance evaluations.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Categories and Ranking

Oracle HCM Cloud
Ranking in Benefits Administration
2nd
Ranking in Talent Management
4th
Ranking in Cloud HCM
4th
Ranking in HR Analytics Software
2nd
Ranking in Talent Acquisition
3rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
73
Ranking in other categories
No ranking in other categories
UKG
Ranking in Benefits Administration
4th
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Ranking in HR Analytics Software
1st
Ranking in Talent Acquisition
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (2nd)
 

Mindshare comparison

As of March 2025, in the Cloud HCM category, the mindshare of Oracle HCM Cloud is 9.9%, down from 11.4% compared to the previous year. The mindshare of UKG is 5.3%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

OswinSteve - PeerSpot reviewer
Capable of consolidating data from all countries and providing access to any employee information across locations but poor user experience
Oracle HCM Cloud definitely has a lot to improve from a user experience perspective. The platform is huge and feature-rich, but is it truly appealing to an end user? Is it a two-click solution? Does it match current market trends in user experience? No, it has a lot of catching up to do. For example, is the screen catchy for an employee to see their details or access essential information? No. The user experience is zero. An employee needs training to apply for leave, something as simple as that. They shouldn't need training materials or user guides to navigate the system. We're moving towards empowering users, especially with end-user-facing systems. People should be self-reliant and not need to rely on manuals. Oracle HCM Cloud is very old-school in this regard. It's still stuck in the "PeopleSoft" mentality instead of focusing on a user-friendly experience for employees and managers. So, the user experience needs a major overhaul. So, to summarize, it needs to be more user-friendly and present key information on the login screen. In future releases, I would like to see employee dashboards. Oracle HCM should come up with ready-made employee dashboards, like very simple ones. Right now, an employee dashboard or a manager dashboard, but these should be readily available. You shouldn't expect a customer to go and design something they need. There are a few basic things any employee or manager in any company would want to see. One of the best things would be a very simple org chart. Now, the org chart is quite poor on Oracle. There are applications that focus only on org charts and look really good, giving a lot of details about a team and its employees. But Oracle's org chart is bad, so to be specific, they should improve it a lot.
Lonnie Fluck - PeerSpot reviewer
Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement
I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…
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Top Industries

By visitors reading reviews
Educational Organization
54%
Financial Services Firm
6%
Computer Software Company
5%
Manufacturing Company
4%
Educational Organization
88%
Computer Software Company
1%
Healthcare Company
1%
Manufacturing Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
What is your experience regarding pricing and costs for Oracle HCM Cloud?
Cost-management initiatives were implemented to reduce expenses, such as controlling overtime hours. Licensing costs were also a consideration, particularly regarding contractors.
What needs improvement with UKG?
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...
What is your primary use case for UKG?
I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...
 

Comparisons

 

Also Known As

Oracle Human Capital Management Cloud
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Oracle HCM Cloud vs. UKG and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.