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Oracle HCM Cloud vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.4
Oracle HCM Cloud customer service is praised for responsiveness, while technical support receives mixed reviews due to occasional inefficiencies.
Sentiment score
7.6
SAP SuccessFactors customer service experiences vary, with efficiency issues in urgent cases and a need for technical improvement.
Oracle provides robust technical support, with regular updates every six months or quarterly.
I would rate customer service a seven because it takes a process to reach a real person, often involving chats with AutoChat first.
 

Room For Improvement

Sentiment score
5.1
Oracle HCM Cloud needs improvements in mobile, UI, integration, payroll, performance, AI, customization, user experience, and geographic localization.
Sentiment score
4.7
SAP SuccessFactors requires better analytics, integration, UI, localization, flexible pricing, and advanced mobile features to compete effectively.
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
 

Scalability Issues

Sentiment score
7.9
Oracle HCM Cloud offers exceptional scalability, easily supporting medium to large enterprises with seamless adaptability and configuration enhancements.
Sentiment score
7.7
SAP SuccessFactors is scalable, effectively supporting large companies with cloud infrastructure, though some modules have limitations.
You can't scale HCM on Fusion Cloud as a standalone service.
 

Setup Cost

Sentiment score
3.5
Oracle HCM Cloud pricing is competitive but costly for small businesses, with discounts and negotiations impacting final costs.
No sentiment score available
SAP SuccessFactors offers a comprehensive suite but is costly, suited for medium to large enterprises with flexible pricing options.
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
 

Stability Issues

Sentiment score
7.4
Oracle HCM Cloud is praised for robustness and stability, despite occasional interface challenges, receiving high reliability ratings.
Sentiment score
7.9
SAP SuccessFactors is generally stable, with occasional regional challenges primarily related to data centers and integration.
While I have not seen any downtime, the system can be slow at times.
 

Valuable Features

Sentiment score
8.0
Oracle HCM Cloud offers modern UI, AI solutions, and comprehensive HR features, enhancing data accessibility and user experience.
Sentiment score
7.8
SAP SuccessFactors excels in HR management with integration, customization, AI features, and collaboration, ensuring flexibility and usability.
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
 

Categories and Ranking

Oracle HCM Cloud
Ranking in Talent Management
3rd
Ranking in Cloud HCM
4th
Ranking in Talent Acquisition
3rd
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
72
Ranking in other categories
Benefits Administration (2nd), HR Analytics Software (2nd)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Cloud HCM
1st
Ranking in Talent Acquisition
1st
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
93
Ranking in other categories
Global Payroll (2nd)
 

Mindshare comparison

As of November 2024, in the Cloud HCM category, the mindshare of Oracle HCM Cloud is 9.5%, down from 12.1% compared to the previous year. The mindshare of SAP SuccessFactors is 23.3%, up from 21.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

OswinSteve - PeerSpot reviewer
Capable of consolidating data from all countries and providing access to any employee information across locations but poor user experience
Oracle HCM Cloud definitely has a lot to improve from a user experience perspective. The platform is huge and feature-rich, but is it truly appealing to an end user? Is it a two-click solution? Does it match current market trends in user experience? No, it has a lot of catching up to do. For example, is the screen catchy for an employee to see their details or access essential information? No. The user experience is zero. An employee needs training to apply for leave, something as simple as that. They shouldn't need training materials or user guides to navigate the system. We're moving towards empowering users, especially with end-user-facing systems. People should be self-reliant and not need to rely on manuals. Oracle HCM Cloud is very old-school in this regard. It's still stuck in the "PeopleSoft" mentality instead of focusing on a user-friendly experience for employees and managers. So, the user experience needs a major overhaul. So, to summarize, it needs to be more user-friendly and present key information on the login screen. In future releases, I would like to see employee dashboards. Oracle HCM should come up with ready-made employee dashboards, like very simple ones. Right now, an employee dashboard or a manager dashboard, but these should be readily available. You shouldn't expect a customer to go and design something they need. There are a few basic things any employee or manager in any company would want to see. One of the best things would be a very simple org chart. Now, the org chart is quite poor on Oracle. There are applications that focus only on org charts and look really good, giving a lot of details about a team and its employees. But Oracle's org chart is bad, so to be specific, they should improve it a lot.
Wael Elsagh - PeerSpot reviewer
Offers many useful modules and integrations, and helps companies adhere to best practices
The main advantage of SuccessFactors is its ability to add many types of integrations within the SAP Cloud platform. Many useful modules can be implemented alongside SuccessFactors as third-party integrations, and this capability to extend the system is a big plus. Another positive for SuccessFactors is how it provides pre-defined best practices for building the solution, with plans that take you from A to Z directly. You don't need to build anything from scratch when you're using their implementation best practices for configuring the system. Within these best practices, you also have a range of options for customization, such as with the Metadata Framework (MDF) and the Business Rules feature where you can create various conditions when it comes to managing customers.
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Top Industries

By visitors reading reviews
Educational Organization
53%
Computer Software Company
6%
Financial Services Firm
6%
Manufacturing Company
4%
Educational Organization
49%
Computer Software Company
7%
Manufacturing Company
6%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
What is your experience regarding pricing and costs for Oracle HCM Cloud?
Compared to other products, Oracle HCM Cloud offers better pricing. It is low-cost and provides a good return on investment.
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

Oracle Human Capital Management Cloud
SuccessFactors
 

Learn More

 

Overview

 

Sample Customers

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about Oracle HCM Cloud vs. SAP SuccessFactors and other solutions. Updated: November 2024.
816,816 professionals have used our research since 2012.