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Oracle HCM Cloud vs SmartRecruiters comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Oracle HCM Cloud boosts efficiency and satisfaction, saving time, enhancing cost-effectiveness, yet requires continuous investment for optimal ROI.
Sentiment score
8.4
SmartRecruiters improved efficiency and cost-effectiveness, reducing hiring time and increasing user satisfaction with its intuitive design.
It is time-saving in payroll processing.
The ROI is more about easing operations rather than quantifiable metrics.
 

Customer Service

Sentiment score
6.1
Oracle HCM Cloud customer service is praised, but technical support receives mixed reviews due to inconsistency and delayed responses.
Sentiment score
6.7
SmartRecruiters' support is praised for efficiency but faces criticism for ticketing; phone support is suggested for improvement.
Oracle provides robust technical support, with regular updates every six months or quarterly.
Oracle's technical support is generally satisfactory yet lacks flexibility and rapid response times.
I would rate customer service a seven because it takes a process to reach a real person, often involving chats with AutoChat first.
 

Scalability Issues

Sentiment score
7.9
Oracle HCM Cloud efficiently adapts to businesses of all sizes, praised for scalability and flexibility with frequent updates.
Sentiment score
7.0
SmartRecruiters is scalable and flexible, supporting diverse organizations globally with tailored capabilities for recruitment and internal mobility.
You can't scale HCM on Fusion Cloud as a standalone service.
 

Stability Issues

Sentiment score
7.6
Oracle HCM Cloud is stable and reliable, with minor issues primarily due to updates or external factors. Rated 8-9/10.
Sentiment score
8.1
SmartRecruiters is a reliable ATS with occasional minor issues, praised for stability and consistent performance in recruitment.
While I have not seen any downtime, the system can be slow at times.
 

Room For Improvement

Users seek improved Oracle HCM Cloud mobile functionality, integration, user experience, customization, localization, and partner training for diverse needs.
SmartRecruiters faces challenges in accessibility, integration, user experience, compliance, and requires improvements in tech support and feature robustness.
Standardizing the exposure of functionalities within the application as external interfaces could enhance integration capabilities.
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
 

Setup Cost

Oracle HCM Cloud offers competitive and flexible pricing, suitable for enterprises but less accessible for small businesses.
SmartRecruiters pricing starts at $10,000 annually, varies by size and features, but offers discounts for non-profits.
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
Licensing costs were also a consideration, particularly regarding contractors.
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
 

Valuable Features

Oracle HCM Cloud offers intuitive UI, comprehensive HR tools, flexibility, strong analytics, and efficient management with frequent updates and mobile accessibility.
SmartRecruiters provides an intuitive interface, effective sourcing, integration, and customization, making it adaptable and suitable for diverse organizations.
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
The integration capabilities of Oracle HCM Cloud are valuable, particularly its support for managing global HR operations, including absence management, talent management, employee recruitment, and performance evaluations.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
 

Categories and Ranking

Oracle HCM Cloud
Ranking in Talent Acquisition
3rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
73
Ranking in other categories
Benefits Administration (2nd), Talent Management (4th), Cloud HCM (4th), HR Analytics Software (2nd)
SmartRecruiters
Ranking in Talent Acquisition
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Applicant Tracking and Recruiting Software (1st)
 

Mindshare comparison

As of March 2025, in the Talent Acquisition category, the mindshare of Oracle HCM Cloud is 13.6%, down from 17.7% compared to the previous year. The mindshare of SmartRecruiters is 1.9%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Acquisition
 

Featured Reviews

OswinSteve - PeerSpot reviewer
Capable of consolidating data from all countries and providing access to any employee information across locations but poor user experience
Oracle HCM Cloud definitely has a lot to improve from a user experience perspective. The platform is huge and feature-rich, but is it truly appealing to an end user? Is it a two-click solution? Does it match current market trends in user experience? No, it has a lot of catching up to do. For example, is the screen catchy for an employee to see their details or access essential information? No. The user experience is zero. An employee needs training to apply for leave, something as simple as that. They shouldn't need training materials or user guides to navigate the system. We're moving towards empowering users, especially with end-user-facing systems. People should be self-reliant and not need to rely on manuals. Oracle HCM Cloud is very old-school in this regard. It's still stuck in the "PeopleSoft" mentality instead of focusing on a user-friendly experience for employees and managers. So, the user experience needs a major overhaul. So, to summarize, it needs to be more user-friendly and present key information on the login screen. In future releases, I would like to see employee dashboards. Oracle HCM should come up with ready-made employee dashboards, like very simple ones. Right now, an employee dashboard or a manager dashboard, but these should be readily available. You shouldn't expect a customer to go and design something they need. There are a few basic things any employee or manager in any company would want to see. One of the best things would be a very simple org chart. Now, the org chart is quite poor on Oracle. There are applications that focus only on org charts and look really good, giving a lot of details about a team and its employees. But Oracle's org chart is bad, so to be specific, they should improve it a lot.
Anudeep Kamuni - PeerSpot reviewer
Efficiently automates tasks but lacks certain features in terms of usability
There are a couple of areas of improvement. SmartRecruiter lacks certain features in terms of usability. For instance, we cannot move candidate profiles, interview feedback, notes, and activities related to one candidate when transitioning from one job to another. We have to manually copy and paste everything for that specific candidate. This is a significant drawback. Additionally, the filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager. This level of inaccuracy is unexpected for an application, especially for smaller organizations. It should have been corrected easily. Moreover, the CRM module lacks video reporting capabilities. These are some the biggest improvement I would like to see.
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Top Industries

By visitors reading reviews
Educational Organization
54%
Financial Services Firm
6%
Computer Software Company
5%
Manufacturing Company
4%
Healthcare Company
11%
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
What is your experience regarding pricing and costs for Oracle HCM Cloud?
Cost-management initiatives were implemented to reduce expenses, such as controlling overtime hours. Licensing costs were also a consideration, particularly regarding contractors.
What do you like most about SmartRecruiters?
The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool.
What needs improvement with SmartRecruiters?
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, b...
 

Also Known As

Oracle Human Capital Management Cloud
No data available
 

Overview

 

Sample Customers

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about Oracle HCM Cloud vs. SmartRecruiters and other solutions. Updated: March 2025.
842,592 professionals have used our research since 2012.