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BambooHR vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.0
BambooHR's customer service is praised for competence and friendliness, though location-based response delays and minor improvements are noted.
No sentiment score available
UKG's customer service quality varies; technical support is generally effective but sometimes inconsistent, with excellent or delayed experiences.
 

Room For Improvement

Sentiment score
4.0
BambooHR users request better Slack integration, flexible appraisals, refined reporting, multilingual support, and improved user control and workflows.
Sentiment score
4.2
UKG needs improved support, clearer processes, seamless integration, and updated features for better usability and system stability.
 

Scalability Issues

Sentiment score
5.5
BambooHR supports growth, but experiences with scalability vary, particularly for large teams or specific features like reporting.
Sentiment score
8.2
UKG is rated highly for scalability, user-friendliness, and flexibility, supporting medium to large companies effectively.
 

Setup Cost

No sentiment score available
BambooHR offers competitive pricing with scalable options, appreciated for value and service compared to other HR systems.
No sentiment score available
UKG's pricing offers mid-range costs with volume discounts, emphasizing module understanding and negotiation for optimal ROI.
 

Stability Issues

Sentiment score
8.5
BambooHR is highly stable, with rare downtimes and minor lags, maintaining reliable performance and positive user satisfaction.
Sentiment score
6.9
UKG is stable with quick issue resolution, despite occasional payroll interruptions, report errors, and time clock hardware problems.
 

Valuable Features

Sentiment score
8.4
BambooHR provides user-friendly HR management with customizable features, efficient recruitment, performance modules, and extensive integration capabilities.
Sentiment score
7.7
UKG provides payroll processing, self-service features, recruitment tools, and data integration to enhance efficiency and employee retention.
 

Categories and Ranking

BambooHR
Ranking in Benefits Administration
9th
Ranking in Talent Management
10th
Ranking in Cloud HCM
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
32
Ranking in other categories
No ranking in other categories
UKG
Ranking in Benefits Administration
5th
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
124
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (3rd), HR Analytics Software (1st), Talent Acquisition (5th)
 

Mindshare comparison

As of November 2024, in the Cloud HCM category, the mindshare of BambooHR is 2.8%, up from 2.2% compared to the previous year. The mindshare of UKG is 5.1%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

ROCHELLE RAMOS - PeerSpot reviewer
HRIS software used for a company of 300 employees that offers employee tracking, data insights and automation
The HR metrics that this solution provides has been most useful. We also really like the fact that employees have the ability to be self sufficient and manage their own information. They can look up their benefits, update their information and review documents. We also use Bamboo to store job descriptions, employee manuals and other pertinent information.
Lonnie Fluck - PeerSpot reviewer
Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement
I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Comms Service Provider
6%
Educational Organization
88%
Computer Software Company
1%
Healthcare Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What advice do you have for others considering BambooHR?
Organizations of all sizes, especially those that are experiencing rapid growth, want to have a way to effectively manage their HR operations. Our organization feels that BambooHR is an HR manageme...
What do you like most about BambooHR?
The tool's most valuable features are the recruitment module, performance module, and document storage.
What needs improvement with BambooHR?
BambooHR's reporting tools were not the best I've used, but they're good. There are some limitations in terms of customized reports, as opposed to ADP, for example. The only thing that could have b...
What needs improvement with UKG?
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...
What is your primary use case for UKG?
I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...
 

Comparisons

 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Learn More

 

Overview

 

Sample Customers

Stance, SoundCloud, Reddit, Shopify, 99designs, Stitcher, Disqus, Beans & Brews, Stacy and Witbeck, Vino Farms, MokiMobility, SecurityMetrics
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about BambooHR vs. UKG and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.