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ADP Workforce Now vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Benefits Administration
9th
Ranking in Talent Management
12th
Ranking in Cloud HCM
11th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
HR Analytics Software (5th)
SAP HCM
Ranking in Benefits Administration
3rd
Ranking in Talent Management
3rd
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.1%, down from 1.9% compared to the previous year. The mindshare of SAP HCM is 15.0%, down from 16.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
Renelia Villanueva - PeerSpot reviewer
Efficient payroll processing with comprehensive attendance management
I am currently heading the payroll benefits and HRIS team here in Manila. We are using SAP HCM on-premises, and we implemented SuccessFactors focusing on Employee Central and GMPM SAP HCM has helped a lot due to the always changing government regulations pertaining to taxation, social security…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"It is a scalable solution."
"The most valuable feature to me is performance management because we just started using that."
"The most valuable features are the reporting and benefits piece."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"SAP HCM has a good performance."
"The technical support is quite good."
"They have some interesting features in the learning space."
"All of the core processes are very valuable aspects of the solution. These include personnel, administration, organizational structure, and payroll."
"We've found that the solution has the capability to scale."
"The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong."
"The most valuable feature is the Personnel Administration."
"It is a scalable solution. There are three administrators maintaining the solution: an HR person, a payroll person, and one backup."
 

Cons

"The ease of developing and creating reports could definitely use some improvement."
"The complexity is the key challenge with a tool like ADP ."
"Its benefits portal could be user-friendly."
"I would like to see the payroll side improved and there are a few kinks that need to be worked out."
"The report functionality is not as good as competitive products."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"SAP HCM's long and tedious transactions can be improved."
"It needs a lot of end user training as it is not intuitive at all."
"SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten."
"The breadth of functionality offered by SAP HCM comes at a cost."
"It takes a long time to apply an update patch to the system."
"There's still room for improvement. We need end-to-end systems. Only the HR team uses HCM, but employees don't have access to their data. With Employee Central, employees can see their ratings, increment cycles, and other details, making things more transparent."
"We find some challenges in the integration between SAP HCM and SAP SuccessFactors."
"The customer support from SAP is reasonable, yet I would rate it five out of ten."
 

Pricing and Cost Advice

"It is expensive."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"The solution is expensive and everyone complains about the price."
"The solution is expensive."
"I give the pricing a seven out of ten."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting."
"The product is expensive."
"The terms on which you buy licenses might change due to the way they license in a particular product."
"You pay per license. There not any costs in addition to the standard licensing fees."
"The cost depends on the size of the organization. Compared to others, I'd say Oracle is number one, followed by Workday and SAP HCM."
"The pricing is really high."
"The pricing depends upon the specific model and number of user accounts included in a bundle."
"Be careful and guard against future changes in licensing."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Recruiting/Hr Firm
9%
Manufacturing Company
8%
Computer Software Company
14%
Manufacturing Company
10%
Financial Services Firm
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

No data available
SAP Human Capital Management
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about ADP Workforce Now vs. SAP HCM and other solutions. Updated: February 2025.
837,501 professionals have used our research since 2012.