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ADP Workforce Now vs BambooHR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.5
ADP Workforce Now's customer support experiences vary, with issues in consistency and response times, prompting some users to upgrade.
Sentiment score
8.0
BambooHR's customer service is praised for competence and friendliness, though location-based response delays and minor improvements are noted.
 

Room For Improvement

Sentiment score
4.4
ADP Workforce Now requires enhancements in modules, support, navigation, international payroll, and user interface for better usability.
Sentiment score
4.0
BambooHR users request better Slack integration, flexible appraisals, refined reporting, multilingual support, and improved user control and workflows.
 

Scalability Issues

Sentiment score
7.5
ADP Workforce Now is scalable for medium businesses but faces challenges with large, multinational organizations and international adaptability.
Sentiment score
5.5
BambooHR supports growth, but experiences with scalability vary, particularly for large teams or specific features like reporting.
 

Setup Cost

No sentiment score available
ADP Workforce Now pricing is high, adjusted by company size and usage, with mixed reviews on value and support.
No sentiment score available
BambooHR offers competitive pricing with scalable options, appreciated for value and service compared to other HR systems.
 

Stability Issues

Sentiment score
8.9
ADP Workforce Now is generally stable, with minor issues resolved by technical support and acknowledged room for improvement.
Sentiment score
8.5
BambooHR is highly stable, with rare downtimes and minor lags, maintaining reliable performance and positive user satisfaction.
 

Valuable Features

Sentiment score
8.5
ADP Workforce Now offers customizable payroll, HR integration, and analytics, requiring minimal IT support with easy integration via ADP Marketplace.
Sentiment score
8.4
BambooHR provides user-friendly HR management with customizable features, efficient recruitment, performance modules, and extensive integration capabilities.
 

Categories and Ranking

ADP Workforce Now
Ranking in Benefits Administration
8th
Ranking in Talent Management
9th
Ranking in Cloud HCM
9th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
HR Analytics Software (3rd)
BambooHR
Ranking in Benefits Administration
9th
Ranking in Talent Management
10th
Ranking in Cloud HCM
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.3%, down from 1.8% compared to the previous year. The mindshare of BambooHR is 2.8%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
ROCHELLE RAMOS - PeerSpot reviewer
HRIS software used for a company of 300 employees that offers employee tracking, data insights and automation
The HR metrics that this solution provides has been most useful. We also really like the fact that employees have the ability to be self sufficient and manage their own information. They can look up their benefits, update their information and review documents. We also use Bamboo to store job descriptions, employee manuals and other pertinent information.
report
Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Recruiting/Hr Firm
9%
Manufacturing Company
8%
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What advice do you have for others considering BambooHR?
Organizations of all sizes, especially those that are experiencing rapid growth, want to have a way to effectively manage their HR operations. Our organization feels that BambooHR is an HR manageme...
What do you like most about BambooHR?
The tool's most valuable features are the recruitment module, performance module, and document storage.
What needs improvement with BambooHR?
BambooHR's reporting tools were not the best I've used, but they're good. There are some limitations in terms of customized reports, as opposed to ADP, for example. The only thing that could have b...
 

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Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
Stance, SoundCloud, Reddit, Shopify, 99designs, Stitcher, Disqus, Beans & Brews, Stacy and Witbeck, Vino Farms, MokiMobility, SecurityMetrics
Find out what your peers are saying about ADP Workforce Now vs. BambooHR and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.