Alibaba Cloud Reviews

The use cases for Alibaba Cloud include services for virtual machines, desk storage devices, etc., and my job is to provide the services from one integrated system, so users will not go to Alibaba but will come to my company's platform. From the platform, users can ask for many services, whether Alibaba Cloud services, AWS, or Azure.

What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area. Alibaba Cloud may not be as good as AWS, but it's relatively good.

A big area for improvement in Alibaba Cloud is its support.

Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. My company uses SDK to avail and provide Alibaba Cloud services, and Alibaba needs to improve on that.

Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.

What I'd like added to Alibaba Cloud is pricing information. For example, the data isn't available if I need pricing for some SDK-based services. You can find pricing information for a particular VM configuration, but for some database services, pricing information isn't available.

I've been working with Alibaba Cloud for two and a half years.

The stability of Alibaba Cloud is still a work in progress, specifically when adding new features to it. Sometimes adding new features causes some stability issues, though only a little.

Alibaba Cloud is a scalable service.

I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.

Neutral

Setting up Alibaba Cloud isn't difficult. My company avails the Alibaba Cloud service for customers, and time-wise, the service is immediately available.

Pricing for Alibaba Cloud is a little bit cheaper. It has reasonable pricing.

I've evaluated AWS apart from Alibaba Cloud, and compared to AWS, Alibaba Cloud has poor technical support, and the SDKs and APIs aren't very stable.

On the cloud side, I'm using AWS and Alibaba Cloud, which is part of IBM Cloud.

I'm an integrator of Alibaba Cloud.

Alibaba Cloud doesn't require any specific maintenance.

My advice to anyone looking into using Alibaba Cloud is that it's cheaper, so you can try it. However, if you want more accuracy, stability, and 24/7 customer support, primarily relying on the SDKs and APIs, you should think twice. Otherwise, the cost of Alibaba Cloud is reasonable, and service-wise, it's also good because it has many available services worth trying. If you're providing 24/7 solutions to customers, you're also dependent on the Alibaba support team, so at the moment, it's not that reliable, and you should consider other solutions.

Alibaba Cloud deserves a rating of seven out of ten.

The solution can be deployed on a public cloud or a private cloud.

There are about 100 people using this solution in my organization.

It's easy to use, cheaper than other solutions, and more secure.

The flexibility of the solution could be improved.

I have worked with Alibaba Cloud for one month.

It's stable.

I would rate technical support as four out of five. It could be better.

I have also used Google Cloud. I prefer Alibaba Cloud because it's more secure.

The cost is better than similar solutions.

I would rate this solution as nine out of ten.

We use the solution to run VMs.

Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward.

I want the product to integrate a feature from AWS. When we go to AWS and navigate to the sidebar and click on the products, then their definition appears. When we click on ‘learn more’, we get a PDF.

I have been using the solution for almost 11 months.

I would rate the tool’s scalability a ten out of ten.

The solution’s deployment is not that much difficult. I would rate it eight out of ten. The tool’s deployment took around two to three months to complete. We needed around 10-15 people for deployment.

I would rate the overall tool an eight out of ten. My team is satisfied with the solution. New customers get satisfied with the product after three to four weeks.

We provide the capability to do some stuff on Alibaba. We provide a portal to some other users so that they can use our portal and provision services on Alibaba. We deploy on Alibaba Cloud. 

AWS has a Terraform template. Similarly, Alibaba has a ROS template. By using the ROS template, you can provision or avail services from Alibaba. We basically use the main infrastructure component, for example, ECS, which is a VM. We also have load balancers and some databases, such as ApsaraDB, MySQL, MS SQL, and PostgreSQL.

Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable.

From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. 

They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks.

We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them.

I have been using this solution for around six months.

From the stability point of view, it is not mature.

It is scalable. It is still in development, and only our development team, with six or seven engineers, is using it at present.

We have also been using other clouds, such as AWS and Azure, but my team is actually focusing on Alibaba.

It is easy to deploy. It takes one or two days.

I deployed it myself.

I don't know the exact cost. It is cheaper than AWS.

Feature-wise, it has multiple features, but stability-wise, it is not very stable at present. If you are in the development phase and have some time, you can use Alibaba. If you face any issues, you can report to Alibaba. They will take data and work on it. It is a little cheaper than other providers.

I would rate Alibaba Cloud a seven out of ten. I am a little disappointed with this solution.

We used Alibaba Cloud to install the business one server. According to the contingency plan, we should have a mirror site. We had an on-premise server, and to ensure redundancy, we installed that mirror server as a backup server on Alibaba Cloud with the same instances, configuration, and users. We use TSPlus to connect the users.

Then, we had two servers, one for business, i.e., SAP HANA, and another for workstation installation using RDP, which is Microsoft-based. On the other hand, the HANA server was a Linux server, either SUSE Linux or another Linux variant. Ultimately, we had two servers in Alibaba Cloud to support our operations.

Alibaba Cloud is cheaper. So, when comparing with other service providers, consider the costings and the minimum monthly subscription, among other factors.

Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations. You have minimum latency if you have a server cross-proximity with you at Office. If you have experience with Forex trading or crypto trading, they use VPN. Latency plays the biggest part. The same applies to ERP systems; if the server is close to your region, you will have minimal latency. If the server is located in China, Africa, or elsewhere, you feel high latency resulting in low performance.

My country is close to Singapore. We currently have a server from China, far away compared to Singapore. If we had a server closer to Singapore, we would experience lower latency and better overall performance.

We used Alibaba Cloud in 2021 for approximately one year. We purchased a one-year subscription, not a monthly-based one. We planned to use it after comparing it with our other service providers, like Microsoft Azure, AWS, and Google Cloud. Alibaba turned out to be the cheapest one.

It is a stable solution.

All the SAP users were connected to the Alibaba cloud server to test the service. We were migrating the server from another location, which required us to shut down the on-premise server, and we needed to take Alibaba Cloud support for that connection to the cloud. During that period, all the users connected to the cloud setting, and there were around 80 users.

I have used AWS, Microsoft Azure, and Google Cloud before.

Alibaba Cloud is cheaper than AWS, Azure and Google Cloud.

There might be some concerns because of China. I can strongly recommend considering Alibaba; if you have a requirement for a backup server or data redundancy, then no need to invest much. Alibaba Cloud is a cost-effective solution without investing too much. So, when data redundancy is your primary concern, Alibaba is the best choice.

If you have a requirement to implement an ERP system or something similar, then better to go with other services. I am not specifically recommending Alibaba for such cases. But, if the need is for backup, redundancy, or failover solutions, Alibaba is worth it.

I rate Microsoft Azure a ten out of ten, even though it is popular now. I rate Google Cloud and AWS as eight and seven, respectively, out of ten, whereas I rate Alibaba Cloud a five out of ten.

Overall, I rate the solution five out of ten.

The solution should have more integration. 

We have been using Alibaba Cloud for under two years. 

The solution is stable. 

The solution is scalable. 

Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I cannot comment on it. 

The installation is easy.

As I was not involved in the installation, I do not recall how long it took. One would have to ask the people who were involved in this. Yet, it should take no more than 30 minutes. 

At most, one or two managers are responsible for the deployment and maintenance. 

When comparing solutions such as GCP, which is the same as Alibaba Cloud, and others such as Amazon AWS and Azure, Alibaba Cloud is the preferred solution in China. 

The solution is cloud-based. 

I would not recommend the solution to others. 

I give Alibaba Cloud a low rating of four to five out of ten. 

Alibaba Cloud is a dedicated platform where people can make connections. For example, I have a platform to manage our largest customer where we have machine-to-machine connections with OpenText in India for their SAP access.

The most valuable feature of Alibaba Cloud is the communication it allows between two servers.

The solution name is not favorable in some markets and could cause us some problems gaining customers.

I have been using Alibaba Cloud for approximately eight years.

The solution is stable.

We have three people using this solution in my company.

I have not used the support.

I have previously used OVH from France.

The price of Alibaba Cloud is good. If I was to use Microsoft Azure I would have to pay 30 percent more.

I rate Alibaba Cloud a nine out of ten.

We use the product for storage and as a VPN. 

The solution needs to improve its graphical user interface. 

I have been working with the product for one year. 

I would rate the solution's stability a seven out of ten. 

The tool's initial setup is simple. 

The solution's pricing is the same as AWS'. 

I would rate the product a seven out of ten. This solution is the best for the Chinese region.