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Alibaba Cloud pros and cons

Vendor: Alibaba
3.7 out of 5
193 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Alibaba Cloud offers reasonable and inexpensive hosting costs, making it an attractive choice compared to other cloud options, especially in Asia.
It provides a variety of features, including ECS, VM, SP, bucket object storage, and databases, which are considered valuable.
Alibaba Cloud is praised for its scalability, allowing for easy scaling up or down, and setup of mirror sites and backup servers for data redundancy and high availability.
The initial setup is easy, particularly for those with a background in cloud products, and support is responsive, with quick responses to tickets.
It is utilized for running VMs, storage, VPN, and AI features for data analysis, offering good security and cost-effectiveness.

CONS

From a performance standpoint, Huawei and Azure outperform Alibaba Cloud.
There are significant challenges in obtaining accurate pricing information, especially for RDS databases and MongoDB.
Alibaba Cloud's SDKs and APIs require more development to support various services robustly.
Customer support is often inefficient and hard to reach.
Connection issues and latency concerns lead to slowness in operations.
 

Alibaba Cloud Pros review quotes

Salahuddin Shaikh - PeerSpot reviewer
May 10, 2024
The product's initial setup phase was easy for me since I had a background in cloud products.
VD
Mar 26, 2021
Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia
Aderonke  Adeyegbe - PeerSpot reviewer
Jan 20, 2023
It is easy to set up.
Learn what your peers think about Alibaba Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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Sajith Morais - PeerSpot reviewer
Jul 19, 2023
Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability.
Erwin Del Rosario - PeerSpot reviewer
Jun 28, 2023
It is a scalable product. So, scaling up or scaling down is possible.
Vishal Bayskar - PeerSpot reviewer
Nov 14, 2022
What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area.
Vishal Bayskar - PeerSpot reviewer
Nov 22, 2020
Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable.
CY
Mar 9, 2020
The cost of hosting the solution is very reasonable. It's quite inexpensive.
Min HtetOo - PeerSpot reviewer
Feb 7, 2024
ECS is the most valuable feature of the solution.
Soo Yee Ngoi - PeerSpot reviewer
Jun 27, 2024
Alibaba Cloud has lower costs and good support.
 

Alibaba Cloud Cons review quotes

Salahuddin Shaikh - PeerSpot reviewer
May 10, 2024
The support offered by the tool is ridiculous.
VD
Mar 26, 2021
The majority of the tools and processes, in general, have a lot of room for improvement.
Aderonke  Adeyegbe - PeerSpot reviewer
Jan 20, 2023
It is not robust.
Learn what your peers think about Alibaba Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Sajith Morais - PeerSpot reviewer
Jul 19, 2023
Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations.
Erwin Del Rosario - PeerSpot reviewer
Jun 28, 2023
I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them.
Vishal Bayskar - PeerSpot reviewer
Nov 14, 2022
A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.
Vishal Bayskar - PeerSpot reviewer
Nov 22, 2020
From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them.
CY
Mar 9, 2020
From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good.
Min HtetOo - PeerSpot reviewer
Feb 7, 2024
The user experience must be improved.
Soo Yee Ngoi - PeerSpot reviewer
Jun 27, 2024
The solution’s user interface could be improved.