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Alibaba Cloud vs Microsoft Azure comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alibaba Cloud
Ranking in Infrastructure as a Service Clouds (IaaS)
7th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Microsoft Azure
Ranking in Infrastructure as a Service Clouds (IaaS)
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
323
Ranking in other categories
PaaS Clouds (1st)
 

Mindshare comparison

As of February 2026, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Alibaba Cloud is 7.7%, down from 10.7% compared to the previous year. The mindshare of Microsoft Azure is 10.2%, down from 19.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS) Market Share Distribution
ProductMarket Share (%)
Microsoft Azure10.2%
Alibaba Cloud7.7%
Other82.1%
Infrastructure as a Service Clouds (IaaS)
 

Q&A Highlights

NN
Manager, Cloud Solution at Ascend Group Co., Ltd.
Sep 19, 2023
 

Featured Reviews

Salahuddin Shaikh - PeerSpot reviewer
Site Reliability Engineer at EPAM Systems
Alibaba Cloud has evolved a lot in all specially in AI space, but still needs to improve the support offered to users.
The part where the product lacks is not because of the services it offers. The support offered by the tool is ridiculous. Whenever you raise the support ticket, someone from China comes over the phone. When I used to raise a ticket for support, some person from China came along with another English-speaking person to whom I had to explain my issues, after which the English-speaking individual used to translate it into Mandarin for the person from China. The Chinese person used to explain something in Mandarin to the English-speaking person, and it used to keep happening continuously, making it a hectic support service from Alibaba Cloud. The support was time-consuming, and it was also frustrating. As a technical person, if you are someone who is expecting something to be done as soon as possible and the support services offered to you turn out to be time-consuming and frustrating, then it won't be a great experience for the users.
Syed Abid  - PeerSpot reviewer
Snr. Infrastructure Architect (Data Centre) at LogicEra
Versatile integrations and reliable customer satisfaction elevate cloud service experience
For Microsoft Azure improvement, they need to enhance their support system. The first level of support should be improved in terms of quality and response time. They need more technical support at the first level, as there are currently only one or two technical people among five to ten staff members at this level. They should ensure that the first level support is more technical because we normally provide services to technical users ourselves. When an issue arises, it usually escalates to the second or third level. When facing first level support, they may have limited knowledge and only collect screenshots to forward to their seniors. They should ensure that the first level support is aligned with L2 and L3 to better assist us, especially since we mention in the ticket that our issues are related to specific problems and require that sort of support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"It is easy to set up."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"It is a scalable product. So, scaling up or scaling down is possible."
"It's easy to use, cheaper than other solutions, and more secure."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"We use Azure DevOps' full hierarchy to manage our data workloads. From product management to development and QA stages, Azure DevOps provides tools. Additionally, we're implementing automation testing and integrating it with our CI/CD pipelines using Azure DevOps. This platform helps us manage all our processes."
"It was very user-friendly when setting up the virtual machines and console. It was an easy task for my team to create virtual servers and start replications."
"The benefit of this integration in Microsoft Azure is that it is very flexible and beneficial to users, bridging internal integration, all kinds of applications, databases, and services such as Entra and other tools."
"The automated connectors to some of our critical enterprise systems are an important feature. These are very large, critical, global HCM systems."
"The best feature in Microsoft Azure is that I don't have to change computers. I don't have to upgrade or if something breaks or a hard drive crashes. The lack of a physical aspect is the major feature for me."
"It's a cloud service, so it's always up to date."
"We find Azure particularly beneficial when working with clients who are heavily invested in Microsoft solutions. It necessitates that we also leverage Azure for our solutions and services."
"It is so huge and so powerful. The best thing is the possibilities of things that you can actually do with it. If you do it right, you can work or host your stuff a lot cheaper than traditionally. Its security is good, and it also reduces the strain on internal IT."
 

Cons

"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"It is not robust."
"Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand, Google Cloud is more convenient for new users."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"The solution needs to improve its graphical user interface."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"Alibaba Cloud's initial setup is somewhat complex."
"The flexibility of the solution could be improved."
"The subscription licensing is very complex and we would like to have it simplified."
"I have found Microsoft Azure has many components to use and it's very difficult to understand every component."
"For deploying multiple resources in a big number, such as in hundreds, we need a streamlined process and more user-friendly scrips. The scripts have to be more user-friendly, and they should also supply some standard templates to deploy multiple resources at a time. Currently, it is very easy to deploy a couple of resources, but if you want to deploy multiple resources, it becomes complex. The material that they provide for integration with an existing on-prem data center is complex. They have to make them user-friendly. The scripts related to resource management need to be simplified."
"One key area for improvement is the Azure load balancer. Currently, it only supports virtual machines (VMs) running in the same virtual network (vNet) on the backend. They should definitely support machines or IPs running on-premises (prem) or in other Azure VNets. GCP and AWS already support that. So, Azure Load Balancer should support that as well"
"The price could be improved as well as the interface speed, and technical support."
"The product's initial setup process and stability need improvement."
"At this point, the latency is too high to use Azure in our production environment."
"Quite an expensive solution."
 

Pricing and Cost Advice

"I noticed on the pricing that it's quite expensive. It is the price you pay for making a practical choice for enterprise-level companies since it has so many features and it fits an enterprise-level company just like our company right now."
"I'm not sure about the exact pricing, but let's just say if it cost a dollar for Amazon AWS, it was closer to 70 to 80 cents for Alibaba Cloud."
"Pricing for Alibaba Cloud is a little bit cheaper. It has reasonable pricing."
"The solution's pricing is the same as AWS'."
"The cost is better than similar solutions."
"The price of Alibaba Cloud is good. If I was to use Microsoft Azure I would have to pay 30 percent more."
"I don't know the exact cost. It is cheaper than AWS."
"The cost of Alibaba Cloud is lower than that of AWS, but I feel that its price is on the higher end of the spectrum. Alibaba Cloud charges its users a price in dollars"
"If you are not aware of costs, pricing, etc., you can end up with a hefty bill. However, I found that the Azure price calculator is a valuable tool to use before starting to deploy VMs in Azure. This tool will give you an overview of the costs you should expect on a monthly, quarterly or yearly basis."
"We're paying in dollars, and it's very expensive for us because of the exchange rates."
"The licensing fees depend on the number of users that we have."
"I rate the tool's pricing a six out of ten."
"Licensing fees are paid monthly."
"The price of the solution could be reduced. There should be a loyalty cost reduction model. If customers have been using the service year after year they should receive a discount."
"It is affordable, but its subscription price could be cheaper."
"The pricing is fine."
report
Use our free recommendation engine to learn which Infrastructure as a Service Clouds (IaaS) solutions are best for your needs.
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Comparison Review

it_user8586 - PeerSpot reviewer
Engineer at a tech consulting company with 51-200 employees
Aug 14, 2013
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Answers from the Community

NN
Manager, Cloud Solution at Ascend Group Co., Ltd.
Sep 19, 2023
Sep 19, 2023
I believe that with Microsoft Azure you will have a bigger advantage due to the amount of partners that there are in the market. If you need support from Partner one and you don't get it, it's easy to switch to another partner to get help. Further to this Microsoft Azure now has datacentres worldwide which makes it easier to deploy anywhere.
2 out of 3 answers
DJIBRINE AGADJI - PeerSpot reviewer
Ingénieur systèmes et réseaux at e-services
Sep 1, 2023
Microsoft Azure
Sathish-Holla - PeerSpot reviewer
IT Consultant at a real estate/law firm with 51-200 employees
Sep 4, 2023
I believe Microsoft Azure is good as many companies are going by Azure, and moreover, Azure is best because many services that Microsoft corporates are used in the market.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Computer Software Company
9%
Comms Service Provider
8%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business140
Midsize Enterprise53
Large Enterprise150
 

Questions from the Community

What do you like most about Alibaba Cloud?
ECS is the most valuable feature of the solution.
What is your experience regarding pricing and costs for Alibaba Cloud?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten.
What needs improvement with Alibaba Cloud?
Alibaba Cloud needs to improve emails. Its pricing can also be lower. Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand,...
Which is preferable - IBM Public Cloud or Microsoft Azure?
IBM Public Cloud is IBM’s Platform-as-a-Service. It aims to provide organizations with a secure cloud environment to manage data and applications. One of the features we like is the cloud activity ...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world. SAP Cloud Platform is suitable for companies of any size; it works well with bo...
How does Microsoft Azure compare to Google Firebase?
I would recommend Google Firebase instead of Microsoft Azure, simply for the array of features that it has to offer. In particular, the Firebase library grants you access to a shared data structure...
 

Also Known As

No data available
Windows Azure, Azure, MS Azure
 

Overview

 

Sample Customers

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint
BMW, Toyota, easyJet, NBC Sports, HarperCollins, Aviva, TalkTalk Business, Avanade, and Telenor.
Find out what your peers are saying about Alibaba Cloud vs. Microsoft Azure and other solutions. Updated: February 2026.
882,594 professionals have used our research since 2012.