Our clients have specific use cases. They require a gateway that performs well and can handle around three hundred requests per quarter.
Solution Architect at SID GLOBAL SOLUTIONS LLC
Seamless cloud-based API management providing scalability, high reliability and robust integration options
Pros and Cons
- "It provides the flexibility to configure, switch, and manage configurations through cloud permissions or performance settings."
- "Their support services come at a considerable cost, leaving room for improvement."
What is our primary use case?
What is most valuable?
It provides the flexibility to configure, switch, and manage configurations through cloud permissions or performance settings. This includes services such as cloud monitoring tools, user connections, and the essential components required for API services. The gateway, in conjunction with other interconnected services, facilitates smooth operations. It covers aspects like cloud monitoring, user authentication through cloud sign-ins, and more. In my experience, as a service that we use extensively, it acts as a master tool, offering easy configuration and excellent integration capabilities with third-party services.
What needs improvement?
It is somewhat costly, particularly when it introduces server-related features, which are often scheduled on our end. Their support services come at a considerable cost, leaving room for improvement.
For how long have I used the solution?
I have been working with it for over five years.
Buyer's Guide
Amazon API Gateway
July 2026
Learn what your peers think about Amazon API Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,748 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability is highly guaranteed, as AWS itself provides the cloud service with a reliability of 99.99%. This translates to a maximum of two hours of downtime annually, making it an exceptionally stable platform. I would rate it nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability nine out of ten. I haven't observed any significant issues indicating a lack of scalability, as it can be efficiently managed through configurations. Our clientele primarily consists of enterprise customers.
How are customer service and support?
Although they deliver high-quality services, the technical support comes at a significant cost. I would rate it six out of ten.
How was the initial setup?
The initial setup is somewhat complex and I would rate it seven out of ten. The main challenges stem from the intricacies of subnets and the overall plan in place.
What about the implementation team?
The deployment time is contingent on the other services we provide, the features we utilize, and the consultants involved. The duration of this process is influenced by the integration aspects, typically spanning just a few weeks. We deploy using the POC process, adapting specifics to client preferences and performance needs. Clients can choose Docker, Kubernetes, or Amazon API Gateway based on their interests and infrastructure requirements.
What's my experience with pricing, setup cost, and licensing?
I would rate its pricing six out of ten.
What other advice do I have?
Opting for the cloud is a swift decision, and once made, the process proceeds smoothly. The consensus is positive, with no apparent reluctance. However, a crucial point is the necessity for expertise, particularly in AWS. Without the right proficiency, the implementation might not proceed seamlessly. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. integrator
Director at Govology
Offers a serverless Lambda and low-code features along with ease-of-use
Pros and Cons
- "It's a low-code solution that helps our company manage operations seamlessly"
- "The solution should include change data capture (CDC) features that will help reduce workload"
What is our primary use case?
I use Amazon API Gateway for student data management of microservices to share between other systems. The solution is used between different applications in our organization. Amazon API Gateway is used along with Salesforce, Oracle, ServiceNow and SQL solutions.
What is most valuable?
The simplicity of use is one of the vital features of Amazon API Gateway. It's a low-code solution that helps our company manage operations seamlessly.
What needs improvement?
The solution should include change data capture (CDC) features that will help reduce workload. The aforementioned feature can be introduced as a mini plug-in or additional license.
In future versions of the product, there can be automated integration capabilities for applications through AI.
For how long have I used the solution?
I have been using Amazon API Gateway since 2016.
What do I think about the stability of the solution?
Amazon API Gateway is a highly stable solution.
What do I think about the scalability of the solution?
At our company, we had some issues with scaling initially, but that was resolved soon enough. Amazon API Gateway exhibits satisfying scalability. Our organization never faced any issues with the performance and scalability of the solution. The first two or three weeks post-adoption, we had some learning issues in the company. After fine-tuning certain aspects and updating the query optimization in the solution, we never faced any issues in our company.
How was the initial setup?
As our company had to migrate from a Microsoft environment and remove Informatica as the middleware, the introduction of microservices and the initial setup process were a bit difficult. In our company, it took us initially a month to setup the environment and configure the code for Amazon API Gateway.
After the solution was deployed into the CI/CD pipeline, we fine-tuned it in our company for a year. This was necessary because new applications and processes were added.
Presently, our company team is experienced enough to deploy the solution in one or two days. When we first installed the solution around 2015 in our organization, there wasn't much information available about the product or the setup process. After deploying Amazon API Gateway, our company does not need to maintain the solution.
Our company website uses most of the data coming through the solution, so there are more than 200,000 end users of the solution per month. Some portions of the total data arrive from the backend systems and other additional applications, such as student services.
There are 35,000 students connected to our company, so they can be considered as end users of the solution too. Overall, I would say there are more than 400,000 users of Amazon API Gateway in our organization through mobile app access.
What was our ROI?
Our company is able to realize an ROI using Amazon API Gateway for application management.
What's my experience with pricing, setup cost, and licensing?
Azure products are more cost-effective than AWS solutions.
Which other solutions did I evaluate?
AWS is the pioneer for gateway solutions. But with tools like Azure API Management and Azure Active Directory, Microsoft has been able to gain a lot of traction, AWS needs to gain an edge with additional features to beat Microsoft as a competitor. In my company, Azure products are used much more than AWS solutions. I have witnessed, in recent times, large companies migrate towards Azure from AWS.
What other advice do I have?
For API management, the serverless Lambda in the tool is the most used feature from Amazon API Gateway. The aforementioned feature is quite easy to use and integrate in a minimal team structure and no knowledge of Dot.Net and SQL is required. Using the Lambda feature, our company team could develop certain services within two weeks.
Authorization and access control features of Amazon API Gateway meet the security needs of our organization. At our organization, we needed to make some customizations such as both-end encryption for data security. The environment and provisioning capabilities are already present in a simplified format in Amazon API Gateway.
I would definitely recommend Amazon API Gateway to other users, I am able to design solutions completely using the tool. Some organizations don't prefer to work with multi-vendor products, and some customers might be already too habituated to the Azure environment products such as Azure Dynamics and ERP solutions due to the extensive features. I would overall rate Amazon API Gateway a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Amazon API Gateway
July 2026
Learn what your peers think about Amazon API Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,748 professionals have used our research since 2012.
Solutions Architect at a non-tech company with 51-200 employees
Ensures seamless integration with AWS services, efficient deployment, scalable serverless architecture, flexible pricing based on traffic and prompt support
Pros and Cons
- "One of the most valuable aspects of API Gateway is its native integration with AWS services."
- "The API Gateway lacks the capability to directly facilitate API strategy development or user onboarding workflows."
What is our primary use case?
We primarily utilize Amazon API Gateway to expose our APIs externally and enhance security by implementing components such as input validation, filtering, and ensuring secure exposure through the gateway.
How has it helped my organization?
In our microservices architecture, we utilize Amazon API Gateway. However, since API Gateway doesn't directly support microservice architecture, we require a micro gateway infrastructure. This is why we're exploring alternative API management platforms.
Integrating API Gateway with other AWS services is seamless, especially with cloud-native services like Lambda. It's straightforward to expose APIs built with microservices using Lambda through API Gateway. Additionally, hosting other AWS services as endpoints within API Gateway is convenient.
The performance and scalability of our applications have been impacted by the API database. Managing API scalability is simplified by using API Gateway as a reverse proxy, which centralizes configuration management without requiring developers to modify code frequently. However, for scalability, we primarily rely on AWS's load balancing and autoscaling features rather than API Gateway. Nonetheless, the inherent scalability and manageability of API Gateway as a managed service are beneficial, alleviating concerns about its availability.
What is most valuable?
One of the most valuable aspects of API Gateway is its native integration with AWS services. This makes it simple to integrate with other services and automate processes within a single script, following a DevOps approach.
We have been utilizing the throttling feature for managing API traffic. With numerous legacy APIs in our system, we've witnessed a significant surge in API requests over time, leading to performance issues due to the lack of throttling. To address this, we require an easier way to adjust throttling settings dynamically as needed.
The authorization and access control features effectively address our security requirements. In terms of API authorization, we rely on OpenID Connect (OIDC), which is not native to AWS but serves our purposes well. User authorization is managed separately for each product platform, with built-in authorization mechanisms tailored to individual products.
What needs improvement?
API Gateway lacks some usability features that would make it a standard platform for development. For instance, it doesn't include a built-in developer portal, requiring custom development for such functionality. This customization can be extensive and akin to building an entire API management platform from scratch.
The API Gateway lacks the capability to directly facilitate API strategy development or user onboarding workflows. For instance, it doesn't offer out-of-the-box features like developer portals or publisher portals, which are essential for streamlining user onboarding and interaction. These portals play a crucial role in enhancing user adoption by providing a seamless experience for developers and users alike. Currently, API Gateway primarily serves as a technical gateway without built-in support for user engagement functionalities.
For how long have I used the solution?
I have been working with it for five years.
What do I think about the scalability of the solution?
We serve over a hundred end users across various product areas since our company hosts multiple products. Consequently, we offer distinct API products tailored to each product domain.
How are customer service and support?
We benefit from enterprise support, ensuring prompt responses from the technical support team. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of API Gateway can be somewhat complex, especially if you're unfamiliar with how it operates within AWS. Configuring access control and other aspects like DNS settings can be tricky without prior knowledge of API Gateway and AWS services. Therefore, there's a learning curve associated with setting up API Gateway, which may entail some upfront learning costs.
What about the implementation team?
Deployment time for API Gateway is notably swift. When initiating a new creation within API Gateway, the integration with the DevOps pipeline, especially if all components reside within AWS, ensures a seamless and rapid deployment process. It swiftly establishes the API, sets up the necessary infrastructure, configures the API Gateway, and identifies the requisite DNS for the Gateway endpoints.
What was our ROI?
I believe the return on investment for API Gateway is satisfactory.
What's my experience with pricing, setup cost, and licensing?
The pricing model for API Gateway is advantageous due to its serverless nature, as it depends on traffic volume. Continuous traffic incurs reasonable costs, as the pricing is based on usage. This flexibility in pricing is appreciated, as it reflects the efficiency of the service provided.
What other advice do I have?
I would recommend API Gateway to those who are uncertain about their API management vision and are already on the AWS platform. It presents an excellent opportunity to start with API management without committing to a specific strategy immediately. Overall, I would rate it six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at EPAM Systems
The solution excels in simplifying the process of building endpoints swiftly
Pros and Cons
- "API Gateway offers a multitude of configuration parameters that enable versatile request filtering and protection against potential attacks."
- "When working with XML payloads, there can be issues due to the lack of a seamless connection between API Gateway and Lambda functions."
What is our primary use case?
I've primarily used the solution to call Lambda functions and embrace new features that they introduce. My role doesn't require me to explore the full range of API Gateway features, but rather simpler ones like repair gateway functions as and when required. Additionally, in relation to AWS Step Functions, there are key distinctions between instant and long-life step functions that should be highlighted. It isn’t very transparent and useful for me. Instant step functions are suitable for tasks that can be completed within around ten minutes, whereas long-lived ones can endure for extended periods by saving their states between steps.
What is most valuable?
API Gateway offers a multitude of configuration parameters that enable versatile request filtering and protection against potential attacks. It's possible to customize settings based on the specific needs of the application. Additionally, API Gateway supports integration with various technologies.
Covering all the functions is difficult due to the extensive range, but it excels in simplifying the process of building endpoints swiftly.
What needs improvement?
When working with XML payloads, there can be issues due to the lack of a seamless connection between API Gateway and Lambda functions. This has led me to devise shortcuts that aren't entirely straightforward but serve my needs.
It's important to consider the type of gateway endpoint carefully. There appear to be two distinct types. It's crucial to make an informed selection based on your project's requirements. When utilizing API Gateway, the choices one makes regarding endpoint types and properties are pivotal. After initially choosing an endpoint type, it is difficult to switch to a different type later on.
For how long have I used the solution?
I have been using Amazon API Gateway for five years.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten. However, one interesting point is that Amazon claims to have a step functions engine that can be executed not only in the cloud but also on your personal laptop or on-premises environments. This usage is intended for testing and development rather than production purposes. Although I haven't personally utilized it, I'm interested in this feature which can expand the market for Amazon's solution and offers an interesting avenue for evaluation.
What do I think about the scalability of the solution?
It is highly scalable. I rate the scalability a ten out of ten.
How are customer service and support?
API Gateway's technical support is good. Many common cases are already covered through guides and resources. I haven't personally encountered an issue requiring assistance, I am aware that they are responsive when asked for support.
How was the initial setup?
The initial setup is straightforward. It is a service that Amazon provides. There are three types of configurations; Web UI, Command Line Control, and Plug-in. The command line control allows you to set and configure a gateway. The plugin allows you to fine-tune API Gateway settings and manage various endpoints directly.
What about the implementation team?
API Gateway is an Amazon service that doesn't require deployment on the local workstation. Using WebUI, you configure settings, click "deploy," and the changes are stored on Amazon's storage, taking only a few seconds for the changes to take effect. Unlike traditional deployment, you're not creating binary files. Instead, you're adjusting configuration settings.
There is no team needed for deployment, however, a software architect is needed for the configuration.
What other advice do I have?
I would recommend the solution to others. You should consider using API Gateway when working with other Amazon cloud components like Amazon RD, Amazon storage, or AWS Lambda for serverless computing. It has its own value separately but API Gateway is interconnected with the broader Amazon service ecosystem. I would overall rate it an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer at Abcl
Requires minimal configuration and easy-to-launch
Pros and Cons
- "The solution is a managed service and requires minimal configuration, which makes it easy to launch an API."
- "There are certain restrictions that cannot be implemented without web access."
What is our primary use case?
All of my APIs and microservices are behind the Amazon API Gateway. When someone sends a request to the API Gateway, it performs validation and then forwards it to the appropriate microservice. Several microservices, such as payment services, deposit services, and account services, are all behind the API Gateway.
What is most valuable?
For me, there are many valuable features. The solution is a managed service and requires minimal configuration, which makes it easy to launch an API. Moreover, there is support for analytics and configuration options for volume, security, rate limits, and more.
What needs improvement?
I would like to improve the restrictions and security elements of the solution, as there are certain configurations that are not currently supported. There are certain restrictions that cannot be implemented without web access.
In the next release, I would like a feature that can validate requests and filter out any jQuery injections. Additionally, I would like to prioritize these requests. I've noticed that such features are usually not available in web applications.
For how long have I used the solution?
I have been using Amazon API Gateway for three years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. Although, scalability depends on the type of APIs being deployed, security, and the market.
For example, it depends on the type of APIs being deployed and the volume of calls to the APIs. The number of concurrent users also impacts scalability. Our company has around 4,000 to 5,000 concurrent users per year and sometimes up to 10,000 to 15,000. However, I haven't tested the scalability of the API Gateway for that volume of calls.
How are customer service and support?
The support team is good.
How was the initial setup?
The initial setup is straightforward. It took only a day to deploy the solution. You can do it with the help of documentation, anyone can easily configure the setup.
What was our ROI?
The ROI of Amazon API Gateway depends on the type of API being deployed. If you are monetizing your API, then the calculation is different. However, if you are using the API gateway for your own business services, you should consider the ROI in terms of the cost of developing a similar service on your own. This way, you can determine if the investment in the API gateway is worth it. If the cost of developing the service on your own is higher than the cost of using the API gateway, then the ROI will be great.
What's my experience with pricing, setup cost, and licensing?
The licensing model is based on the number of pay calls made. It was not expensive.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Programmer at Ministry of Interior
Good for API lifecycle management
Pros and Cons
- "The product is really good when it comes to API lifecycle management, and it is not just something that includes the balancing part or the security aspect but also the routing and the fallback mechanism."
- "If I take into consideration the past three to four years, during which I used the tool, I would say that some missing and external configurations were not possible in the product, and it was a bit difficult to manage."
What needs improvement?
If I take into consideration the past three to four years, during which I used the tool, I would say that some missing and external configurations were not possible in the product, and it was a bit difficult to manage.
For how long have I used the solution?
I have been using Amazon API Gateway for more than five years. I am an implementer of the tool. I am a solution architect, specifically an enterprise architect whose role is to provide the best solution for organizations based on their requirements.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven or eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
My company's clients consist of medium-sized businesses that are looking for a solution.
How are customer service and support?
Considering the time zone differences, there were times when my company had to wait for a day to get a response from the support team. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's initial setup phase was difficult.
There was one more team in my company that was involved with AWS and the DevOps team, who were used to struggling with the product's initial setup process. As a solution architect, I found the product's initial setup process difficult.
The solution is deployed on a public cloud.
If you just take into consideration the application part during the setup process, it can be managed in minutes.
What's my experience with pricing, setup cost, and licensing?
The product can be described as a medium-priced solution, but its cost is higher than Azure.
What other advice do I have?
I am involved in the process of integrating Amazon API Gateway with microservices architecture.
I use REST for Amazon API Gateway.
Speaking about how Amazon API Gateway's caching feature has an impact on API performance, I would say that my company has its own caching mechanism written in Java. Even in AWS, our company uses a caching feature.
In terms of the product's authorization and access control features, I would say that there is a component in AWS that we can use. Among the three projects my company handles, for one of the projects, we used LDAP for authorization. In one of the projects handled by our company, we have used AWS as a component.
All the features of the product are good, but it all depends on the end users who need to accept the solution. If you you ask me, the cloud solutions are very good, irrespective of whether users go for AWS, Azure, or GCP.
Considering the monitoring and analytics feature in Amazon API Gateway, I would say that my company used the tool for analytics along with Microsoft, which we recently used for Spring Boot Actuator since it provides production-ready features, including health check metrics. My company also uses a third-party API for analytics purposes.
The monitoring and analytics feature in Amazon API Gateway was the reason I implemented microservices on AWS in some of my earlier projects with a different company. Presently, I work for the Ministry of Interior of Qatar, and we now want to move to microservices. I was involved in doing some research to figure out whether to choose Spring Boot or MicroProfile, an open-source service for microservices.
The product is really good when it comes to API lifecycle management, and it is not just something that includes the balancing part or the security aspect but also the routing and the fallback mechanism.
I recommend the product to those who plan to use it. When you go for a cloud solution, the main advantage is that users can choose not to have an infrastructure, where they may have to opt for a pay-as-you-go model. For small and medium-sized organizations, AWS, Azure, or GCP are fine. In my case, since I have an extensive database, I think it is good to go with Amazon API Gateway.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Deputy Manager - Radio Frequency Planning at RF-SMART
A stable solution with an exceptional uptime
Pros and Cons
- "The most valuable feature of the solution is that it is a stable solution with an uptime of 99.99 percent."
- "Amazon API Gateway needs to focus on minimizing latency."
What is our primary use case?
I use the solution for API management. I use Amazon API Gateway for SQL Server Stretch Database.
What is most valuable?
The most valuable feature of the solution is that it is a stable solution with an uptime of 99.99 percent.
What needs improvement?
Amazon API Gateway is expensive, making it one of the product's shortcomings where improvements are required.
Amazon API Gateway needs to focus on minimizing latency.
For how long have I used the solution?
I have been using Amazon API Gateway for a year.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.
Around ten employees in my company use the solution.
Considering that my organization is closed as of now, I can't comment on whether there are plans to increase the use of the solution in the company.
How are customer service and support?
I have experience with the solution's technical support.
Which solution did I use previously and why did I switch?
Apart from the cloud services offered by Amazon and Google, our company has not used any other products.
How was the initial setup?
The product's initial setup phase was not complex.
At first, my company needed to deal with Amazon's authentication requirements, after which we put all our information in Amazon API Gateway. Then, we run the setup file and add the attribute data before we can finally operate it in our company.
The solution is deployed on the cloud.
The solution can be deployed in two hours.
Five technicians are sufficient to take care of the deployment and maintenance of the product.
What about the implementation team?
My company sought an integrator's help to carry out the product's installation process.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. Though the product was previously available at a cheap rate, nowadays it is expensive.
What other advice do I have?
Amazon is the number one cloud service provider in the world.
I recommend the solution to others since it is a good product.
The benefit that I have experienced from using the solution stems from the fact that it is a secure and reliable product to use.
I rate the overall product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Vice President at LTIMindtree
Easy initial setup and highly stable solution
Pros and Cons
- "The initial setup is straightforward."
- "We would definitely recommend sticking to native solutions because then you have one Hyperscale provider supporting the applications, storage, compute, and APIs."
- "The pricing could be improved. In cases where customers require real-time sync or real-time calling groups with IoT, the volume of data and time lag become a concern."
What is our primary use case?
We mainly use these APIs for east-to-west communication within our internal system and partner collaboration. While most companies prefer tool-based API management for partner collaboration, for internal consumption, and integration between application insight, we tend to use cloud-native tools provided by AWS.
What is most valuable?
The most valuable features are the standard ones that APIs offer. Depending on the requirements, Azure API management's throttling feature is used for continuous consumption. Otherwise, we rely on the default features available.
Since it is mainly for internal communication, we haven't received any concerns or requests for better tools or additional features. The initial tools provided by Amazon API Gateway suffice for our needs.
What needs improvement?
The only issue we've noticed is a lack of awareness when it comes to partner collaboration. Customers prefer using separate API gateways for scalability. Apart from that, feature-wise, most API management solutions offer similar features and learning resources on how to use them.
The pricing could be improved. In cases where customers require real-time sync or real-time calling groups with IoT, the volume of data and time lag become a concern. AWS charges for data ingress and egress, which could be further reduced. This would be helpful for customers dealing with large amounts of data coming in or going out from their systems. So, improving pricing for volume data transfer is something that can be considered, as it has been consistent feedback from customers.
For how long have I used the solution?
It has been around four years since it became publicly available. We have tier-one partnerships with all the hyperscalers, including AWS, Azure, and GCP.
What do I think about the stability of the solution?
It is a stable solution. I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. It is very scalable, and we don't need to hire additional engineers.
Our clients are primarily enterprise businesses. We have a strong customer base in log integrations.
How are customer service and support?
The support is good, especially if you are a premium partner with AWS or have active scalable support. If you have a tier-one partnership, the support has been phenomenal.
However, if the partnership is lower, it may take more time or have SLAs involved. But overall, the support team is more receptive than the infrastructure team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Currently, we mainly focus on cloud-native solutions. We have a couple of partnerships, including Dell Boomi and MuleSoft. We also had a customer requirement for Apigee design, so I was looking for a comparison between API management with cloud-native tools and their offerings.
Generally, we recommend using API management provided by the Hyperscale industry, such as AWS, Azure, and GCP Virtual Desktop.
How was the initial setup?
The initial setup is straightforward. With big data forms and CI/CD automation, it becomes very straightforward.
Most of the time, we have seen hybrid and cloud deployments being preferred by our customers. That has been the dominant use case for most of them.
What about the implementation team?
The Amazon configuration IT process usually takes a couple of hours. If the requirements are clear and there are no additional requests from the customer's side, it's just a matter of a couple of hours to set up the new components for straightforward and simple requirements.
What's my experience with pricing, setup cost, and licensing?
The pricing can be expensive depending on the use case. If there is a lot of data processing involved, it can become a costly solution. However, it is still better than other products available in the market. Since our customers are mostly large enterprises, they prefer not to go for open-source alternatives or cheaper limited services. They prefer to stick with what is available with the Hyperscale providers.
Which other solutions did I evaluate?
We use API tools from Amazon, Azure, and sometimes GCP depending on where the customer workloads are. For Azure, we use Azure EDP management, and for Amazon, we use generative VPN management. Most of our requirements revolve around Azure APM management and AWS APM engine.
The features we look at are mostly similar across the board. There aren't many differentiating factors. For example, in terms of orchestration, Azure offers step functions or Lambda functions, which are available in AWS as well.
The customers tend to use the native features unless they need to work with different API gateways for scalability reasons. The only issue we've noticed is a lack of awareness when it comes to partner collaboration. Customers prefer using separate API gateways for scalability. Apart from that, feature-wise, most API management solutions offer similar features and learning resources on how to use them.
What other advice do I have?
We would definitely recommend sticking to native solutions because then you have one Hyperscale provider supporting the applications, storage, compute, and APIs.
Another aspect to consider is the security features within the API. If you need to collaborate outside the organization, there are numerous security features available through the Hyperscale provider that can be leveraged.
However, if there is a very specific requirement that the native API Gateway doesn't fulfill, then you can explore other external products or solutions.
Overall, I would rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Software Developer 4 at WEX Inc. (NYSE: WEX)
A serverless application that can integrate with ECS and Lambda
Pros and Cons
- "Amazon API Gateway can integrate with ECS and Lambda."
- "Amazon API Gateway is not as complete as Apigee and needs to be improved by adding more features to become a more robust application."
What is our primary use case?
We use Amazon API Gateway to expose some APIs. I worked for three companies that mostly used API Gateway for exposed services and complex use cases like expose headers. The solution is used to personalize responses, provide more simulations, and facilitate communication between the services. The solution is also used to direct some requests to Lambda and ECS.
What is most valuable?
Amazon API Gateway can integrate with ECS and Lambda. With Amazon API Gateway, you can have massive integrations that are quickly integrated.
What needs improvement?
Amazon API Gateway is not as complete as Apigee and needs to be improved by adding more features to become a more robust application.
For some use cases, Apigee is more complete than Amazon API Gateway. With Apigee, you can integrate some endpoints with better latency. Apigee has the cloud EPG Microgateway resource, which can be put inside our Kubernetes cluster. Integration with Apigee can have more efficiency in terms of latency. Apigee is an enterprise architecture application wherein you can use a proxy.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the stability of the solution?
Amazon API Gateway is a good solution that works well most of the time. With Amazon API Gateway, I've not encountered unavailability or any issue that became a disaster.
What do I think about the scalability of the solution?
You don't need to worry about the scalability of Amazon API Gateway because AWS takes responsibility for the solution's scalability.
How are customer service and support?
I opened some tickets for use cases integrating with Lambda, and the technical support was very good. Most companies I work with use an enterprise plan from AWS. You open a chat, have your response, know what to do or what is wrong, and can resolve the problem. Amazon API Gateway's technical support is very efficient.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with Apigee.
How was the initial setup?
Amazon API Gateway is very easy to set up. You can create a platform template using ChatGPT or write one with your hands.
What about the implementation team?
My first Amazon API Gateway deployment took five to ten minutes. My boss requested me to expose the Lambda for internal use cases. I didn't have any experience with Amazon API Gateway at that moment, but I was able to expose the API, which was very, very easy.
In my previous company, they had a lot of people responsible for the solution's maintenance. Developers are responsible for personalizing the configurations inside Amazon API Gateway. They need to understand the requirements of the API and maximize site API. At that moment, I was responsible for having the permissions and putting the information in Amazon API Gateway. We need two or three people responsible for around 30 APIs and some developers.
What's my experience with pricing, setup cost, and licensing?
Since it's a serverless solution, Amazon API Gateway is not so expensive. The pricing depends on the number of requests you have in your API, but it is adjustable. Amazon API Gateway is very good in terms of price because other solutions have a specific key price you need to pay monthly. However, with Amazon API Gateway, you pay for what you use.
If you use minimum requests inside Amazon API Gateway, you have to pay one to five dollars. However, if you have a lot of APIs, you have to pay $ 200 to $ 500. The pricing depends on how many requests you have.
What other advice do I have?
If you use AWS services, do not hesitate to go for Amazon API Gateway. If you are not using AWS or if you are not AWS cloud-native, you can consider using other solutions like Apigee or Kong. If you are looking to have a serverless application, then you need to use it again.
Overall, I rate Amazon API Gateway an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at Levi Strauss & Co.
Affordable, quick to deploy, and reliable
Pros and Cons
- "It is easy to set up. It is also quick to deploy."
- "The solution could improve signature validation."
What is our primary use case?
We primarily use the solution as an API gateway. The APIs are managed by serverless applications. It's an API gateway from Layer 7.
What is most valuable?
The integration with Comdata is very good.
The product is affordable.
It is easy to set up. It is also quick to deploy.
The solution is reliable. It is very stable.
The solution can scale well.
What needs improvement?
The solution could improve signature validation. They should offer signature validation if there is any request. There needs to be some sort of mechanism. They need to be able to validate the signature at the API gateway level.
For how long have I used the solution?
I've used the solution for about three years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. There are no improvements needed. The performance is good.
What do I think about the scalability of the solution?
The solution is scalable. There's no problem if we need to expand. We have around 600 APIs working right now. We have plans to increase usage in the future.
Which solution did I use previously and why did I switch?
I did not use any other solution previously.
How was the initial setup?
There are multiple ways to set up the solution. It's very simple and straightforward.
The deployment shouldn't take too long, depending on the requirements. We can do it in just a minute. The work is very minimal.
First, we set up the routes and set them up with the network, and in terms of integration, if there are any authentications needed, we do that as well.
We do not need many staff members to handle deployment and maintenance.
What about the implementation team?
We can handle the setup ourselves. It's very easy.
What was our ROI?
We've seen value in using the solution. It is worth the money.
What's my experience with pricing, setup cost, and licensing?
The licensing is paid monthly. It's a minimal charge. It is very affordable. There are no extra costs.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I am an end-user.
I've been using the latest version of the solution.
I highly recommend the product.
I'd rate the product ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: July 2026
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Buyer's Guide
Download our free Amazon API Gateway Report and get advice and tips from experienced pros
sharing their opinions.
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