We primarily use this solution for exposing internal data sources to the internet.
Director and Information Technology Architect at Fusion Professionals
Good ability to proxy and has a simple user interface
Pros and Cons
- "The initial setup is pretty easy. Deployment only takes five minutes."
- "Like most Amazon services, and this one's the same, you're expected to effectively do your own support, and any other support is by emails, so it's quite limited."
What is our primary use case?
What is most valuable?
The ability to proxy has been the most valuable feature.
What needs improvement?
The pricing could be better. Also, possibly better technical support services or possibly just more documentation to assist users.
For how long have I used the solution?
I've been using the solution for six months.
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What do I think about the scalability of the solution?
The scalability is very good. We plan to slowly increase usage. We have a number of things we need to do with it. It won't grow substantially, but maybe to double what we've done so far.
How are customer service and support?
Like most Amazon services, and this one's the same, you're expected to effectively do your own support, and any other support is by emails, so it's quite limited.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution.
How was the initial setup?
The initial setup is pretty easy. Deployment only takes five minutes.
What about the implementation team?
We are an integrator, so we did the implementation ourselves.
What was our ROI?
We've not yet directly seen any ROI, but we weren't expecting to.
What's my experience with pricing, setup cost, and licensing?
The pricing can always get better, but it's pretty reasonable and it's a pay as you go model.
Which other solutions did I evaluate?
We evaluated Dell Boomi and we looked at Informatica.
What other advice do I have?
The user interface is easy enough to use. I don't really have any complaints about it. In terms of advice for implementing and using, I would say you should make sure you've got good internal skills.
I would rate this solution 8 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Project Manager at Yukon
Easy to use in combination with other Amazon services and enables us to to assess our internal services in our VPC
Pros and Cons
- "Amazon stack is easy to use in combination with other Amazon services, so it was a logical continuity."
- "The user interface could be improved, as well as customer support and having a local customer representative in a country."
What is our primary use case?
We use an API from Amazon to assess our internal services in our VPC and to limit the access of certain users to API and to have an execution plan. Certain users have certain access to API calls that they could use to give them an assessed quota.
The solution is deployed on a private cloud.
What is most valuable?
Amazon stack is easy to use in combination with other Amazon services, so it was a logical continuity. We use Amazon Lambda, so using Amazon API Gateway is the logical continuity of the same step. It wouldn't be very practical to use technology from Azure because we are already using Amazon.
What needs improvement?
The user interface could be improved, as well as customer support and having a local customer representative in a country. Monitoring could also be improved a bit.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
The solution is stable so far.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
I haven't had a case where I needed to talk to a local representative, but as an overall problem for sales, that is something that could be improved.
We usually find answers on the internet or through other materials.
How was the initial setup?
The solution was easy to set up. I did the setup by myself.
What's my experience with pricing, setup cost, and licensing?
I am satisfied with the price.
Which other solutions did I evaluate?
We evaluated other options like Microsoft. They are very similar, but because of our customers, they insist on using Amazon.
What other advice do I have?
I would rate this solution 8 out of 10.
If you get used to a certain technology, you would definitely recommend it to your customer because you have experience. We recommend this technology to our customers because we are using it for other products and we have experience, and then the core learning or integration course is shorter.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Amazon API Gateway
December 2024
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Software Development Manager at a financial services firm with 10,001+ employees
Good technical support, and priced well, but the integration needs improvement
Pros and Cons
- "It's flexible. It was valuable."
- "The integration could be improved."
What is our primary use case?
We use Amazon API Gateway to compliment or to put a security facade on top of your current APIs.
What is most valuable?
It's flexible. It was valuable.
What needs improvement?
We have not yet explored all of the capabilities. We are looking for a developer portal that may or may not be included, we are not sure.
The integration could be improved.
For how long have I used the solution?
I have been using Amazon API Gateway for three months. We are using it for a project but it is not in production yet.
What do I think about the stability of the solution?
There are no issues with the stability of the Amazon API Gateway.
What do I think about the scalability of the solution?
Amazon API Gateway is a scalable solution.
We have integrated into probably eight different areas. We have high volumes. We probably process over 100,000 contracts a day through it.
How are customer service and support?
Amazon has provided us with a dedicated technical advisor. We haven't had any issues with technical support. We're very pleased with it.
How was the initial setup?
There was a bit of a learning curve because we scripted it, but after that it was fine.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
Fees are volume-based.
For our current volume, the price is fine, it is what we would expect.
What other advice do I have?
It is doing what we need at this point, there isn't anything extra that we would want.
I would recommend this solution to others who are interested in using it.
I would rate Amazon API Gateway a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Technology Specialist at a computer software company with 5,001-10,000 employees
It's easy to integrate and provide support for existing AWS services
Pros and Cons
- "It's easy to integrate and provide support for existing AWS services if I use the AWS API gateway."
- "I am not completely satisfied with Technical Support."
What is our primary use case?
We use it for API routing and managing traffic. These are managed authentications between the API and back to primary users.
What is most valuable?
Our services are deployed only in AWS Cloud. It's easy to integrate and provide support for existing AWS services if I use the AWS API gateway. I'm going to continue using it for my projects. A few of the projects are deployed in Amazon, some in GCP, but most are on the AWS.
What needs improvement?
I am not completely satisfied with Technical Support. They were finding it difficult to get to the AWS API gateway. Also, the traffic percentage was not calculating correctly.
For how long have I used the solution?
I have used Amazon API gateway for a year or so. We use a Hybrid version.
What do I think about the stability of the solution?
It's very stable. I'm satisfied with that.
What do I think about the scalability of the solution?
I'm satisfied.
How are customer service and technical support?
I am not completely satisfied with Technical Support.
How was the initial setup?
It's straightforward. It took 15 minutes to deploy.
What about the implementation team?
We implemented this in-house.
Which other solutions did I evaluate?
We compared Google APIG to the Amazon APIG. The Google APIG is more for the open banking APIWSA2. The Google APIG are more advanced in terms of the open banking API compared to the AWS API gateway.
What other advice do I have?
I recommend it for open banking. I would rate it 8 out of 10. To get to 10 it would It would need more support for open banking, via the open API. If your existing workloads are in AWS, then you can surely go for the AWS Amazon, AWS API gateway. If it is a hybrid solution, then I would suggest you go for WSA2. Konghybrid GCP is also good.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Independent Technology Consultant - Financial Softwares at a tech services company with 51-200 employees
User-friendly, easy to set up, and has a knowledgeable technical support team
Pros and Cons
- "What I like best about Amazon API Gateway is that it's simple to use, easy to set up, and you can quickly get it up and running. It's a very user-friendly solution. I also didn't experience any issues in terms of Amazon API Gateway interface, integration, or monitoring. The solution runs smoothly."
- "Currently, I'm not facing any issues with Amazon API Gateway, which satisfies my requirements. I'm pretty happy with what Amazon API Gateway offers, but as its pricing is on the higher side, that's one area for improvement in the solution. What I'd like to see in the next release of Amazon API Gateway is an improvement in the status checks you get from the monitoring feature of the solution. Currently, you get the number of requests received, the number of reports, etc., but if there are more details than what's given by Amazon API Gateway, that will improve the solution."
What is our primary use case?
We're using Amazon API Gateway for API management.
What is most valuable?
What I like best about Amazon API Gateway is that it's simple to use, easy to set up, and you can quickly get it up and running. It's a very user-friendly solution.
I also didn't experience any issues in terms of Amazon API Gateway interface, integration, or monitoring. The solution runs smoothly.
What needs improvement?
Currently, I'm not facing any issues with Amazon API Gateway, which satisfies my requirements. I'm pretty happy with what Amazon API Gateway offers, but as its pricing is on the higher side, that's one area for improvement in the solution.
What I'd like to see in the next release of Amazon API Gateway is an improvement in the status checks you get from the monitoring feature of the solution. Currently, you get the number of requests received, the number of reports, etc., but if there are more details than what's given by Amazon API Gateway, that will improve the solution.
For how long have I used the solution?
I've been using Amazon API Gateway for around a year.
What do I think about the stability of the solution?
Amazon API Gateway is a very stable solution.
What do I think about the scalability of the solution?
Amazon API Gateway is a scalable solution.
How are customer service and support?
Support for Amazon API Gateway is quite good. The support team is knowledgeable. I interacted with the support team only once, as it's a pretty stable solution, so I don't need much support, but the interaction I had with the team was professional.
On a scale of one to five, I'd rate overall support for Amazon API Gateway as four.
How was the initial setup?
The initial setup for Amazon API Gateway was easy. I would rate it as five on a scale of one to five.
What's my experience with pricing, setup cost, and licensing?
Amazon API Gateway has various pricing plans, but I cannot give the exact cost, though I can say that it's expensive. On a scale of one to five, I'd rate the pricing for Amazon API Gateway as two, as the solution is one of the most expensive products in the market for API management.
What other advice do I have?
My company has around three to four team members who use Amazon API Gateway, but the solution is also being used by many clients who connect to it and consume APIs.
Amazon API Gateway is being used daily.
I advise anyone looking into using Amazon API Gateway to go ahead and use the solution. Still, you should consider your load requirements and what you're looking for in a solution before making that decision.
My rating for Amazon API Gateway is nine out of ten.
I'm a customer of Amazon API Gateway.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Architect at a retailer with 51-200 employees
Enables us to provide controlled access to our services running within Amazon but the configuration should be better
Pros and Cons
- "The technical support is very strong. We've had issues with the solution and configuration and we got very good support."
- "It's hard to configure. There's a lot of options but it's very hard, it's very confusing."
What is our primary use case?
We primarily use the solution for providing controlled access to our services running within Amazon.
What needs improvement?
You can code anything and hook it on to it but it doesn't give you stuff out of the box like the other gateways give you. You can do anything with it because you just attach a LAN to it and it will do anything, but that's to the custodian. You know you're not using the power of the gateway. It's hard to configure. There's a lot of options but it's very hard, it's very confusing.
In the future, I'd like to see Amazon develop a portal and monetization that is not only for the Amazon Marketplace.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is very easily scalable.
How are customer service and technical support?
The technical support is very strong. We've had issues with the solution and configuration and we've gotten very good support.
Which solution did I use previously and why did I switch?
We used something else, but Amazon is more powerful. We moved to the cloud.
How was the initial setup?
I didn't do the initial setup, so I'm not sure how hard it was to implement, or how long deployment took. Right now, we have two DevOps people handling the maintenance.
Which other solutions did I evaluate?
We didn't evaluate any other options before choosing this current solution.
What other advice do I have?
I would rate this solution a five out of 10. If there was a better configuration, I'd give it a higher score.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a renewables & environment company with 501-1,000 employees
An affordable solution with an easy initial setup process
Pros and Cons
- "The solution is stable."
- "Its performance and scalability could be better compared to one of its competitors."
What is our primary use case?
We use the solution to protect APIs from malicious attacks.
What needs improvement?
The solution's performance and scalability could be better than Azure.
For how long have I used the solution?
We have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
Which solution did I use previously and why did I switch?
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution's price is reasonable.
What other advice do I have?
I rate the solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
API Application Security Specialist
A scalable solution with End-to-end protection for your service, and ties in well with the AWS ecosystem
Pros and Cons
- "This solution gives you a unified way to have your API accessed."
- "The only real problem is that you have to know a lot about what is outside of the API gateway in order to make the best use of it."
What is our primary use case?
We are currently using this solution in a project that we are implementing for a public service organization. It is a content management system that will be able to do things like rate monitoring. The service will have good security and availability.
This is a cloud-based deployment with Lambda Integration.
How has it helped my organization?
This solution gives you end-to-end protection in what you're able to do. This includes a certificate base, TLS from endpoints, and you can protect the whole link. It will generate certificate keys for you.
What is most valuable?
This solution gives you a unified way to have your API accessed.
It's a managed product and is fully scalable.
This solution ties in very well with all of the AWS services, such as IAM and asset management. It gives you security from an authentication and authorization point of view.
Lambda integration and functionality is very good.
This solution ties directly in with the AWS firewall, which gives you a lot of security, including application security in terms of things like SQL injection and cross-site scripting.
What needs improvement?
One of the problems with using this solution is that you have to know a lot about the Amazon ecosystem, in terms of services, to be able to use it. For example, if you use it without the Web Application Firewall then you're going to get some attacks. You have to read the documentation and learn how to use it.
This is a very large product, which means that there is a lot to learn and a lot of documentation to read.
It is not clear to us how you create a direct connection between your on-premises network and the API gateway. In the documentation, it tells you to create a VPN, but I find this troubling at the application level. You should be able to use MTLS. This is what you want rather than direct connect because of security issues. I don't think that this is a documentation issue. Rather, I think that it is a feature that can be improved.
For how long have I used the solution?
I have been using this solution in our current project for about nine months.
What do I think about the stability of the solution?
This solution is stable. We will not know for sure until we get into production, but our tests show that stability is fine.
What do I think about the scalability of the solution?
The scalability is excellent, given that it is AWS and not a third-party solution.
We have not fully deployed yet, so we have not had to scale, but scalability is well documented.
How are customer service and technical support?
I have not contacted technical support personally. Some of my colleagues have, but not about this solution specifically. We do have people that speak with Amazon at times.
How was the initial setup?
The setup of this solution is well documented and examples are provided. I won't say that it is very easy, but you can do it. There are some things that involve creating custom rules, which is not easy. I'm not sure if it can be made easier or not.
What about the implementation team?
We have a good team to handle the implemenation and deployment. Most of our people are pretty technical.
Which other solutions did I evaluate?
This solution does more for you than a product like Kong.
What other advice do I have?
I have heard complaints that people say this product does not have good security, but that is not true. There is an expectation that you can use it with other Amazon services to provide security, as well as other functionality.
This is a great product. It has ease of use and a full breadth of functionality. I would say that the Amazon platform, in my view, is the best compared to third-party products.
The only real problem is that you have to know a lot about what is outside of the API gateway in order to make the best use of it.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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