I use the solution in my company for microservices architecture. I have five years of experience with Amazon and Tenable. I see many services offered by Amazon.
Can be easily deployed but needs to improve in the area of pricing
Pros and Cons
- "It is a stable solution."
- "The product's high price is an area of concern where improvements are required."
What is our primary use case?
What needs improvement?
The product's high price is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Amazon API Gateway for three years.
What do I think about the stability of the solution?
It is a stable solution.
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Amazon API Gateway
March 2025

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What do I think about the scalability of the solution?
It is a scalable solution. My company uses the autoscaling features of the product.
How are customer service and support?
Sometimes, my company contacts technical support for solutions. The technical support team is very quick to respond to our company.
How was the initial setup?
The product's deployment phase was easy, especially if you use Terraform, which can help automate the deployment process.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
Speaking about how Amazon API Gateway has facilitated cloud application integration, I use the tool since I want to look at the microservices it offers. I use many of the microservices offered by the product, along with Kubernetes and Lambda.
In terms of securing APIs, I can handle a lot of services on the desktop and also manage the load-balancing part.
My company uses the dashboards provided by the product for API monitoring.
I recommend the product to those who plan to use it.
I recommend the product because it offers many microservices for infrastructures. It can be deployed quickly. The tool can be very expensive. The product is strong when it comes to its autoscaling features and Lambda-related functionalities.
I rate the tool a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Technical Manager at a computer software company with 10,001+ employees
A complete solution with good security, integration, and stability
Pros and Cons
- "Its security feature is the most valuable because it is mainly a security solution. It has easy authentication and authorization, and its integration is also useful."
- "The user interface, in general, can be better. The user interface for the entire Amazon cloud can be more friendly. There are some scenarios that are not really easy to manage and configure through the user interface."
What is our primary use case?
We use it for normal API purposes.
What is most valuable?
Its security feature is the most valuable because it is mainly a security solution. It has easy authentication and authorization, and its integration is also useful.
What needs improvement?
The user interface, in general, can be better. The user interface for the entire Amazon cloud can be more friendly. There are some scenarios that are not really easy to manage and configure through the user interface.
For how long have I used the solution?
I have been using this solution for more or less one year.
What do I think about the stability of the solution?
Its stability is great.
What do I think about the scalability of the solution?
It is very scalable because it is in the cloud. We might have around ten thousand users of this solution. The client for whom we deployed this solution is using this solution and won't be changing it or increasing its usage in the near future.
How are customer service and technical support?
I haven't really used technical support. Its documentation is really good and complete. There are a lot of things on the website that you can use.
Which solution did I use previously and why did I switch?
We didn't have a different solution.
How was the initial setup?
It is ready to be used because it is in the cloud. It is very straightforward to set it up with some support. The deployment duration depends on the number of services, but generally, it takes around two hours.
What about the implementation team?
We used an in-house resource. In terms of maintenance, we have a team that supervises not only this product but also other products. I think the product itself doesn't require much monitoring or maintenance. It is really managed by the cloud.
Which other solutions did I evaluate?
We didn't evaluate other options because our environment is in Amazon, so it didn't make sense to use another solution.
What other advice do I have?
This is a good solution for anyone whose strategy is to run entirely on Amazon. You basically have to use another approach if that's not the case. If you have a hybrid cloud or if you are trying to be independent of the cloud, this is not a good solution for you.
I would rate Amazon API Gateway an eight out of ten. It is a complete solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Amazon API Gateway
March 2025

Learn what your peers think about Amazon API Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,466 professionals have used our research since 2012.
Director and Information Technology Architect at Fusion Professionals
Good ability to proxy and has a simple user interface
Pros and Cons
- "The initial setup is pretty easy. Deployment only takes five minutes."
- "Like most Amazon services, and this one's the same, you're expected to effectively do your own support, and any other support is by emails, so it's quite limited."
What is our primary use case?
We primarily use this solution for exposing internal data sources to the internet.
What is most valuable?
The ability to proxy has been the most valuable feature.
What needs improvement?
The pricing could be better. Also, possibly better technical support services or possibly just more documentation to assist users.
For how long have I used the solution?
I've been using the solution for six months.
What do I think about the scalability of the solution?
The scalability is very good. We plan to slowly increase usage. We have a number of things we need to do with it. It won't grow substantially, but maybe to double what we've done so far.
How are customer service and technical support?
Like most Amazon services, and this one's the same, you're expected to effectively do your own support, and any other support is by emails, so it's quite limited.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution.
How was the initial setup?
The initial setup is pretty easy. Deployment only takes five minutes.
What about the implementation team?
We are an integrator, so we did the implementation ourselves.
What was our ROI?
We've not yet directly seen any ROI, but we weren't expecting to.
What's my experience with pricing, setup cost, and licensing?
The pricing can always get better, but it's pretty reasonable and it's a pay as you go model.
Which other solutions did I evaluate?
We evaluated Dell Boomi and we looked at Informatica.
What other advice do I have?
The user interface is easy enough to use. I don't really have any complaints about it. In terms of advice for implementing and using, I would say you should make sure you've got good internal skills.
I would rate this solution 8 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Independent Technology Consultant - Financial Softwares at a tech services company with 51-200 employees
User-friendly, easy to set up, and has a knowledgeable technical support team
Pros and Cons
- "What I like best about Amazon API Gateway is that it's simple to use, easy to set up, and you can quickly get it up and running. It's a very user-friendly solution. I also didn't experience any issues in terms of Amazon API Gateway interface, integration, or monitoring. The solution runs smoothly."
- "Currently, I'm not facing any issues with Amazon API Gateway, which satisfies my requirements. I'm pretty happy with what Amazon API Gateway offers, but as its pricing is on the higher side, that's one area for improvement in the solution. What I'd like to see in the next release of Amazon API Gateway is an improvement in the status checks you get from the monitoring feature of the solution. Currently, you get the number of requests received, the number of reports, etc., but if there are more details than what's given by Amazon API Gateway, that will improve the solution."
What is our primary use case?
We're using Amazon API Gateway for API management.
What is most valuable?
What I like best about Amazon API Gateway is that it's simple to use, easy to set up, and you can quickly get it up and running. It's a very user-friendly solution.
I also didn't experience any issues in terms of Amazon API Gateway interface, integration, or monitoring. The solution runs smoothly.
What needs improvement?
Currently, I'm not facing any issues with Amazon API Gateway, which satisfies my requirements. I'm pretty happy with what Amazon API Gateway offers, but as its pricing is on the higher side, that's one area for improvement in the solution.
What I'd like to see in the next release of Amazon API Gateway is an improvement in the status checks you get from the monitoring feature of the solution. Currently, you get the number of requests received, the number of reports, etc., but if there are more details than what's given by Amazon API Gateway, that will improve the solution.
For how long have I used the solution?
I've been using Amazon API Gateway for around a year.
What do I think about the stability of the solution?
Amazon API Gateway is a very stable solution.
What do I think about the scalability of the solution?
Amazon API Gateway is a scalable solution.
How are customer service and support?
Support for Amazon API Gateway is quite good. The support team is knowledgeable. I interacted with the support team only once, as it's a pretty stable solution, so I don't need much support, but the interaction I had with the team was professional.
On a scale of one to five, I'd rate overall support for Amazon API Gateway as four.
How was the initial setup?
The initial setup for Amazon API Gateway was easy. I would rate it as five on a scale of one to five.
What's my experience with pricing, setup cost, and licensing?
Amazon API Gateway has various pricing plans, but I cannot give the exact cost, though I can say that it's expensive. On a scale of one to five, I'd rate the pricing for Amazon API Gateway as two, as the solution is one of the most expensive products in the market for API management.
What other advice do I have?
My company has around three to four team members who use Amazon API Gateway, but the solution is also being used by many clients who connect to it and consume APIs.
Amazon API Gateway is being used daily.
I advise anyone looking into using Amazon API Gateway to go ahead and use the solution. Still, you should consider your load requirements and what you're looking for in a solution before making that decision.
My rating for Amazon API Gateway is nine out of ten.
I'm a customer of Amazon API Gateway.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Technology Specialist at a computer software company with 5,001-10,000 employees
It's easy to integrate and provide support for existing AWS services
Pros and Cons
- "It's easy to integrate and provide support for existing AWS services if I use the AWS API gateway."
- "I am not completely satisfied with Technical Support."
What is our primary use case?
We use it for API routing and managing traffic. These are managed authentications between the API and back to primary users.
What is most valuable?
Our services are deployed only in AWS Cloud. It's easy to integrate and provide support for existing AWS services if I use the AWS API gateway. I'm going to continue using it for my projects. A few of the projects are deployed in Amazon, some in GCP, but most are on the AWS.
What needs improvement?
I am not completely satisfied with Technical Support. They were finding it difficult to get to the AWS API gateway. Also, the traffic percentage was not calculating correctly.
For how long have I used the solution?
I have used Amazon API gateway for a year or so. We use a Hybrid version.
What do I think about the stability of the solution?
It's very stable. I'm satisfied with that.
What do I think about the scalability of the solution?
I'm satisfied.
How are customer service and technical support?
I am not completely satisfied with Technical Support.
How was the initial setup?
It's straightforward. It took 15 minutes to deploy.
What about the implementation team?
We implemented this in-house.
Which other solutions did I evaluate?
We compared Google APIG to the Amazon APIG. The Google APIG is more for the open banking APIWSA2. The Google APIG are more advanced in terms of the open banking API compared to the AWS API gateway.
What other advice do I have?
I recommend it for open banking. I would rate it 8 out of 10. To get to 10 it would It would need more support for open banking, via the open API. If your existing workloads are in AWS, then you can surely go for the AWS Amazon, AWS API gateway. If it is a hybrid solution, then I would suggest you go for WSA2. Konghybrid GCP is also good.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Snr. Developer at Mama Money Pty
User-friendly and has good scalability
Pros and Cons
- "The solution is user-friendly."
- "The course management needs improvement. It's always an issue to set up the course management, especially when you use data form."
What is most valuable?
The solution is user-friendly.
What needs improvement?
The course management needs improvement. It's always an issue to set up the course management, especially when you use data form. We use a lot of TerraForm scripts to build up our environment. The rest is pretty straightforward and pretty easy to use.
For how long have I used the solution?
I have experience with Amazon API Gateway.
What do I think about the scalability of the solution?
The scalability is good. There are one hundred thousand users using it in our company. I rate the overall solution a ten out of ten.
How was the initial setup?
The initial setup is not easy as it includes a lot of steps.
What other advice do I have?
Overall, the solution is a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
API Application Security Specialist
A scalable solution with End-to-end protection for your service, and ties in well with the AWS ecosystem
Pros and Cons
- "This solution gives you a unified way to have your API accessed."
- "The only real problem is that you have to know a lot about what is outside of the API gateway in order to make the best use of it."
What is our primary use case?
We are currently using this solution in a project that we are implementing for a public service organization. It is a content management system that will be able to do things like rate monitoring. The service will have good security and availability.
This is a cloud-based deployment with Lambda Integration.
How has it helped my organization?
This solution gives you end-to-end protection in what you're able to do. This includes a certificate base, TLS from endpoints, and you can protect the whole link. It will generate certificate keys for you.
What is most valuable?
This solution gives you a unified way to have your API accessed.
It's a managed product and is fully scalable.
This solution ties in very well with all of the AWS services, such as IAM and asset management. It gives you security from an authentication and authorization point of view.
Lambda integration and functionality is very good.
This solution ties directly in with the AWS firewall, which gives you a lot of security, including application security in terms of things like SQL injection and cross-site scripting.
What needs improvement?
One of the problems with using this solution is that you have to know a lot about the Amazon ecosystem, in terms of services, to be able to use it. For example, if you use it without the Web Application Firewall then you're going to get some attacks. You have to read the documentation and learn how to use it.
This is a very large product, which means that there is a lot to learn and a lot of documentation to read.
It is not clear to us how you create a direct connection between your on-premises network and the API gateway. In the documentation, it tells you to create a VPN, but I find this troubling at the application level. You should be able to use MTLS. This is what you want rather than direct connect because of security issues. I don't think that this is a documentation issue. Rather, I think that it is a feature that can be improved.
For how long have I used the solution?
I have been using this solution in our current project for about nine months.
What do I think about the stability of the solution?
This solution is stable. We will not know for sure until we get into production, but our tests show that stability is fine.
What do I think about the scalability of the solution?
The scalability is excellent, given that it is AWS and not a third-party solution.
We have not fully deployed yet, so we have not had to scale, but scalability is well documented.
How are customer service and technical support?
I have not contacted technical support personally. Some of my colleagues have, but not about this solution specifically. We do have people that speak with Amazon at times.
How was the initial setup?
The setup of this solution is well documented and examples are provided. I won't say that it is very easy, but you can do it. There are some things that involve creating custom rules, which is not easy. I'm not sure if it can be made easier or not.
What about the implementation team?
We have a good team to handle the implemenation and deployment. Most of our people are pretty technical.
Which other solutions did I evaluate?
This solution does more for you than a product like Kong.
What other advice do I have?
I have heard complaints that people say this product does not have good security, but that is not true. There is an expectation that you can use it with other Amazon services to provide security, as well as other functionality.
This is a great product. It has ease of use and a full breadth of functionality. I would say that the Amazon platform, in my view, is the best compared to third-party products.
The only real problem is that you have to know a lot about what is outside of the API gateway in order to make the best use of it.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at Yukon
Easy to use in combination with other Amazon services and enables us to to assess our internal services in our VPC
Pros and Cons
- "Amazon stack is easy to use in combination with other Amazon services, so it was a logical continuity."
- "The user interface could be improved, as well as customer support and having a local customer representative in a country."
What is our primary use case?
We use an API from Amazon to assess our internal services in our VPC and to limit the access of certain users to API and to have an execution plan. Certain users have certain access to API calls that they could use to give them an assessed quota.
The solution is deployed on a private cloud.
What is most valuable?
Amazon stack is easy to use in combination with other Amazon services, so it was a logical continuity. We use Amazon Lambda, so using Amazon API Gateway is the logical continuity of the same step. It wouldn't be very practical to use technology from Azure because we are already using Amazon.
What needs improvement?
The user interface could be improved, as well as customer support and having a local customer representative in a country. Monitoring could also be improved a bit.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
The solution is stable so far.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
I haven't had a case where I needed to talk to a local representative, but as an overall problem for sales, that is something that could be improved.
We usually find answers on the internet or through other materials.
How was the initial setup?
The solution was easy to set up. I did the setup by myself.
What's my experience with pricing, setup cost, and licensing?
I am satisfied with the price.
Which other solutions did I evaluate?
We evaluated other options like Microsoft. They are very similar, but because of our customers, they insist on using Amazon.
What other advice do I have?
I would rate this solution 8 out of 10.
If you get used to a certain technology, you would definitely recommend it to your customer because you have experience. We recommend this technology to our customers because we are using it for other products and we have experience, and then the core learning or integration course is shorter.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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