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PeerSpot user
Senior Application Support Specialist - ITIL® at AsianLogic
Vendor
Top 20
I chose AppDynamics for the Application Flow Map, Dashboards, Transaction Scorecards & Other Vaulable Features

What is most valuable?

Application Flow Map, Operational Dashboards, Transaction Scorecards, Exception details (stacktrace, sql queries, etc), it provides all the information required to engage the issue, Metric browser, Information Points, Correlation Analysis.

How has it helped my organization?

We can evaluate the performance of an application by doing a few clicks and find bottlenecks very easily. Automatic alerts on resource exhaustion for DB connection pools, HTTP app thread pools, discovering unexpected performance difference between identical applications instances. We have become more proactive rather than reactive.

What needs improvement?

Charting is cumbersome; inability to do decimal fraction arithmetic in expressions (for alerts), so everything has to be done in % rather than as natural fractions. Can’t get response time by host for an given host group without laboriously setting it up in the chart widget.

For how long have I used the solution?

For seven months. We started with the controller hosted at AppDynamics servers, then we put the controller in an in-house virtualized environment and finally in a physical server in-house.

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What was my experience with deployment of the solution?

I didn't encounter any issues with deployment, stability or scalability.

How are customer service and support?

Customer Service:

It’s good, they have really fast response times.

Technical Support:

Excellent in terms of commitment, response times and technical knowledge.

Which solution did I use previously and why did I switch?

We haven't used any other solutions in past, this is the first APM solution we use for our Java based applications.

How was the initial setup?

It was pretty much straightforward, we didn’t face any big problems when setting up AppDynamics.

What about the implementation team?

We implemented through an In-house team.

Which other solutions did I evaluate?

Yes, I evaluated OPNET as well.

What other advice do I have?

Scale the product properly within your system’s architecture to get better results in order to analyze your app's performance properly.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Anton Kasimov - PeerSpot reviewer
Anton KasimovConsultant at a tech services company with 1,001-5,000 employees
Consultant

Hi Jose

Could you tell, what application you're monitoring (Java, .NET, etc) and how many nodes do you have? (if it's Java, it's JVMs)

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it_user112185 - PeerSpot reviewer
Developer with 1,001-5,000 employees
Real User
We investigated New Relic & dynaTrace before choosing AppDynamics to easily identify & rectify application slowdown

How has it helped my organization?

We've used AppDynamics to easily identify application slowdowns and rectify them on several occasions. It has also helped in our QA environment to analyze new releases and ensure they are not harming performance.

What is most valuable?

Stack trace of PHP calls through the application and timings of those calls.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

Just that we've run out of agents in our license :P :(

How are customer service and technical support?

Customer Service: 10 out of 10, all our questions and issues have been addressed and resolved quickly.Technical Support: 10 out of 10, as above, all questions and issues have been addressed and resolved quickly.

Which solution did I use previously and why did I switch?

No, AppDynamics was our first.

How was the initial setup?

Very simple- install controller, install agents, configure agents, done.

What about the implementation team?

In-house

What was our ROI?

Quicker turnaround on finding/resolving issues or improving performance, which leads to improved client experiences.

Which other solutions did I evaluate?

We investigated several other APM solutions prior to going with AppDynamics, specifically New Relic and dynaTrace.

What other advice do I have?

Read up on documentation, and play around with the config settings, there is a vast wealth of information that can be retrieved if you know how to look for it.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user191439 - PeerSpot reviewer
it_user191439Sales Director at a tech services company with 51-200 employees
Real User

I recently start to investigate the solutions from both network perspective and application angel, offering the end user the holistic information for both operation team and customer-facing team.

The features are almost the same. But the business model differs a lot.

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January 2025
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IT Specialist​ at IT Specialist LLC
Reseller
Top 20
user friendly, broad feature range, and stable
Pros and Cons
  • "AppDynamics has a very broad range of supported technologies, and it's user-friendly. It looks nice, and it's easy to sell the solution to the stakeholders when we can visualize how the website is working. For example, where we have any problems through visual analytics."
  • "The end-user experience is not really good because we can't catch all of the transactions. We only can catch the full stack of flow transactions, but I think that this is caused by the technology they use. If they will catch every transaction, it will cause a very big load on the performance of applications. The monitoring of all transactions needs improvement."

What is our primary use case?

Our main use of this AppDynamics is to monitor customer applications, such as web applications. For example, to monitor the availability of online stores, and to figure out whether we have any problems.

What is most valuable?

AppDynamics has a very broad range of supported technologies, and it's user-friendly. It looks nice, and it's easy to sell the solution to the stakeholders when we can visualize how the website is working. For example, where we have any problems through visual analytics.

What needs improvement?

The end-user experience is not really good because we can't catch all of the transactions. We only can catch the full stack of flow transactions, but I think that this is caused by the technology they use. If they will catch every transaction, it will cause a very big load on the performance of applications. The monitoring of all transactions needs improvement.

For how long have I used the solution?

I have been using AppDynamics for approximately eight years.

What do I think about the stability of the solution?

The solution has been stable in my experience. 

What do I think about the scalability of the solution?

The solution is scalable. AppDynamics has been flexible enough for what I use it for.

How are customer service and support?

I have not contacted support. We have only used our local distributors, and they have been good.

Which solution did I use previously and why did I switch?

I have used an older version of Dynatrace previously.

How was the initial setup?

The solution is easy to deploy if you know what you are doing. It was simple for me.

What's my experience with pricing, setup cost, and licensing?

The price of AppDynamics could be reduced in my region.

What other advice do I have?

My advice to others that want to implement this solution is to have a test environment, and then go to production. Sometimes it requires tuning of the software and restarting services a couple of times,  it's better to make all of these changes on a test environment, and then to move to production.

I have been using AppDynamics for approximately eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Sr. Integration Developer at Equifax Inc.
Real User
Effective monitoring and alerting in our complex environment
Pros and Cons
  • "The most valuable feature is the detailed statistics, like the consumer count, for the ActiveMQ server."
  • "Rolling out version upgrades is a difficult job at times."

What is our primary use case?

We use this solution for application monitoring and the alerting mechanism.

We have a complex platform infrastructure, deployed in multiple JBoss Fuse, ActiveMQ, and Data Grid servers.

How has it helped my organization?

It improves our organization by providing the right alerts, and there are so many parameters to choose from that it allows us to set the right level of alerting mechanism for approximately one hundred and twenty services.

What is most valuable?

The most valuable feature is the detailed statistics, like the consumer count, for the ActiveMQ server. It is amazing.

It helps to monitor our complex infrastructure very effectively.

What needs improvement?

Rolling out version upgrades is a difficult job at times.

For how long have I used the solution?

One year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user560394 - PeerSpot reviewer
Web Engineer at a tech company with 501-1,000 employees
Vendor
It helps us to find underlying problems, some of which are not so evident.

What is most valuable?

AppDynamics shows different tiers of our application from front-end to back-end, so it's really easy for us to toggle down to each tier and find the bottleneck.

How has it helped my organization?

Last year, I worked on the load and performance test for our service. AppDynamics allows us to know how long requests to our service take. From that, we can know whether there is a database delay or some other reason. It really helps us to find underlying problems, some of which are not so evident and are waiting like a bomb inside our system. This is one of the benefits AppDynamics brings us.

What needs improvement?

Actually, it still takes some time when I want to find some requests in time ranges. It's a little slow. I think maybe they could improve there.

What do I think about the stability of the solution?

I like to check real time requests and whenever I select a time range in APM, I feel it responds quickly. And the data looks very correct. So I think it has good stability.

What do I think about the scalability of the solution?

APM checks a lot of our loads and we have lots of similar environments. Our system requires a lot of scalability.

How are customer service and technical support?

I have not used technical support.

Which solution did I use previously and why did I switch?

I feel AppDynamics is really unique, because I really want to check our loss. We have lots of similar products to choose from like Elastic, Kibana, and Datadog but for the server stuff, we only have AppDynamics. So I feel it does a really good job and is really unique in the industry, and I don't think other products have all the features that AppDynamics can provide.

How was the initial setup?

I was not involved in the initial set up. I just use APM.

Which other solutions did I evaluate?

No, we didn’t have any other vendors for server monitoring solutions; only AppDynamics.

What other advice do I have?

My advice is just to play with it. It has so many dashboards and it's very intuitive and easy to understand. The visualization is also very good.

Regarding choosing a vendor, I think the most important thing is that they keep updating and improving the product. They also need to have great customer support. We want to have very precise data regarding real time data on the server.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user112179 - PeerSpot reviewer
Sr Software Developer with 501-1,000 employees
Real User
Since it emails us alerts when certain things happen, we can start working on a problem before our customer notices.

Valuable Features:

I like that I can see the stack trace when problems are detected. This points me to the area in the code that needs to be fixed.

Improvements to My Organization:

We have AppDynamics set up to email us alerts when certain things happen. We can start working on a problem before our customer notices.

Room for Improvement:

I did not find it easy to understand at first. It just looked like this sea of information, and I couldn’t see the logical breakdown of things, and the names for things didn’t immediately help me figure out what they were really for – what it could help me see and do.

Use of Solution:

About a year.

Stability Issues:

None that I am aware of.

ROI:

I don’t know what we spent on it, but whatever we spent, it was a good investment. This tool is helping us get our application free of bugs and performance issues.

Other Advice:

Learn as much as you can about it. It can do more than you think. Make use of the enthusiasm of the AppDynamics employees to help you learn.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user2652 - PeerSpot reviewer
it_user2652Project Manager at a non-tech company with 10,001+ employees
Top 20Vendor

Since you were not involved in implementation, have you found it interesting starting as a new user of AppDynamics? or did you face any issues in understanding it?

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it_user1404975 - PeerSpot reviewer
Service Delivery Manager at a tech services company with 51-200 employees
Real User
Scalable, good performance monitoring, and excellent for enterprise-level organizations
Pros and Cons
  • "It's good for a larger scale deployment such as what my company is working on."
  • "The initial setup could be easier."

What is most valuable?

The product is good for the enterprise SAS application performance monitoring. It's good for a larger scale deployment such as what my company is working on.

The solution is scalable.

What needs improvement?

The solution is complex. 

We'd like the solution to offer more AI features.

The initial setup could be easier.

They need to improve the infrastructure and make it less complex. There are too many modules and components. 

It would be helpful if the product had local support in our area. 

For how long have I used the solution?

We acquired the solution last year after we did a bit of research on its capabilities. We've been using it for a few months so far.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's a good product for large-scale projects and enterprises. 

How are customer service and technical support?

We don't have AppDynamics local support in my area. We only have a partner in my region, which is not really AppDynamics. In terms of the whole implementation, the experience, I wonder if the experience is good enough. I suspect a direct connection with AppDynamics might be better. If they had a product team in my region we might be better off.

How was the initial setup?

The initial setup is not easy or straightforward. It's quite complex. You really need to have local support.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with AppDynamics. 

I'd rate the solution at an eight out of ten. We've been happy with its capabilities over the time we have used it. 

I would recommend the solution, even with all of the complexity that it brings. However, I would advise new users or companies considering the product to make sure they have local support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Principal Consultant at BRavura
Real User
Data Flow and memory monitoring help troubleshoot and improve Java applications
Pros and Cons
  • "It helped to find quick solutions for specific business transactions."
  • "As per my experience, the drill-down feature can be improved at the class level."

What is our primary use case?

I am using AppDynamics in order to monitor Java applications.

How has it helped my organization?

It helped to find quick solutions for specific business transactions. For example, in the case of slowness or a job being stuck at some stage.

What is most valuable?

The most valuable features are Data Flow and memory monitoring.

What needs improvement?

As per my experience, the drill-down feature can be improved at the class level.

It should generate a report similar to what Oracle provides.

For how long have I used the solution?

I have been using AppDynamics for two years.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: January 2025
Buyer's Guide
Download our free AppDynamics Report and get advice and tips from experienced pros sharing their opinions.